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Center Stage

Spotlight Marketing + Branding

159 episodes

1 week ago

🚀 Discover the science behind referrals with author and referral expert Stacey Brown Randall. In this conversation with Danny Decker, Stacey breaks down why great work alone doesn’t guarantee referrals — and how the emotions your clients feel ultimately decide whether they talk about you, trust you, and send new business your way. Learn how to design a client experience that builds loyalty, trust, and effortless referrals without ever needing to ask. 📌 Key Takeaways: Why referrals happen for ...

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Entrepreneurship,

Self-Improvement

All content for Center Stage is the property of Spotlight Marketing + Branding and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

🚀 Discover the science behind referrals with author and referral expert Stacey Brown Randall. In this conversation with Danny Decker, Stacey breaks down why great work alone doesn’t guarantee referrals — and how the emotions your clients feel ultimately decide whether they talk about you, trust you, and send new business your way. Learn how to design a client experience that builds loyalty, trust, and effortless referrals without ever needing to ask. 📌 Key Takeaways: Why referrals happen for ...

Show more...

Entrepreneurship,

Self-Improvement

Episodes (20/159)

Center Stage

The Science Behind Referrals: How to Drive Client Loyalty feat. Stacey Brown Randall

🚀 Discover the science behind referrals with author and referral expert Stacey Brown Randall. In this conversation with Danny Decker, Stacey breaks down why great work alone doesn’t guarantee referrals — and how the emotions your clients feel ultimately decide whether they talk about you, trust you, and send new business your way. Learn how to design a client experience that builds loyalty, trust, and effortless referrals without ever needing to ask. 📌 Key Takeaways: Why referrals happen for ...

1 week ago

27 minutes

Center Stage

From Survival Mode to Generational Wealth feat. Moshe Amsel

🚀 Many attorneys think they have a marketing problem — but what’s really holding them back is capacity. In this episode, Moshe Amsel reveals why most law firm owners get stuck working harder for less profit, how to overcome the terrifying leap of hiring your first attorney, and the proven steps that turn a struggling practice into a profitable firm that builds real generational wealth. 📌 Key Takeaways: Why your firm’s biggest obstacle isn’t marketing — it’s capacity.The hiring mistake that ke...

1 month ago

28 minutes

Center Stage

Disney Magic That Creates Clients for Life feat. Vance Morris

🚀 Discover how former Disney leader Vance Morris helps law firms and professional service businesses transform ordinary client service into unforgettable experiences. In this conversation with Danny Decker, Vance reveals why client experience is the ultimate referral engine, how to create “Oh my God” moments that keep clients talking, and the small touches that turn loyal clients into lifelong advocates. 📌 Key Takeaways: Why delivering a first-class client experience matters more than adverti...

1 month ago

25 minutes

Center Stage

AI, Scaling Smarter, and the Secret to Loyal Clients feat. Tyson Mutrux

🚀 Discover how Tyson Mutrux built a thriving personal injury firm, scaled nationwide, and stayed profitable without falling into the overstaffing trap. In this conversation with Danny Decker, Tyson reveals why your current clients are your most overlooked marketing goldmine, how AI agents can revolutionize your practice, and what it really takes to build a loyal client base that fuels referrals for years. 📌 Key Takeaways: The profit-killing signs your firm might be overstaffed — and how to fi...

2 months ago

35 minutes

Center Stage

How to Safeguard Your Firm Against Cybercrimes feat. Steven Kennen

🛡️ Law firms are increasingly under siege — and most don’t even realize how exposed they are. In this episode, Danny Decker sits down with Steven Kennen of Proactive IT to unpack the real threats facing small and solo law firms today — from AI-powered phishing scams to shockingly common missteps in two-factor authentication. You’ll learn why DIY tech setups are a ticking time bomb, how cybersecurity impacts your firm’s bottom line, and what steps you can take right now to protect your clients...

3 months ago

26 minutes

Center Stage

How to Get Your Law Firm Unstuck feat. Jackie Kibler

🧠 Ever feel like your law firm is running you instead of the other way around? In this episode, Danny talks with EOS Implementer Jackie Kibler, whose no-BS, people-first approach has helped law firms go from disorganized and reactive to structured, scalable, and sane. Jackie shares how EOS (the Entrepreneurial Operating System) gives law firm owners the tools to clarify vision, align their team, and finally gain traction—without working 80-hour weeks. 📌 Key Takeaways Why most law firms stall ...

3 months ago

30 minutes

Center Stage

The Law Firm Systems You Can’t Afford to Skip feat. Tamara Philabaum

🚨 Most law firms don’t fail because of bad lawyering — they fail because of broken systems. In this episode, operations expert Tammy Philabaum shares the critical processes too many firms overlook, from intake follow-up to hiring mistakes that cost time and trust. Whether you’re overwhelmed, understaffed, or just tired of duct-taping your workflow together, this conversation will help you build a firm that runs like a business — not a fire drill. 📌 Key Takeaways: Why intake delays are quietly...

4 months ago

21 minutes

Center Stage

Stop Tolerating, Start Leading feat. Vanessa Shaw

Most law firm owners are stuck not because they’re doing the wrong things—but because they’re tolerating too many of them. In this episode, Vanessa Shaw breaks down the mindset shift from practitioner to CEO and why shedding low-value tasks is the first step toward building a law firm that serves you. If your firm feels heavy, this episode is your wake-up call. 📌 Key Takeaways A million-dollar question that can instantly shift how you leadThe truth about what’s really keeping you from scaling...

5 months ago

28 minutes

Center Stage

How to Escape the Law Firm Grind with Systems That Actually Work feat. Adam Ouellette

⚙️ Feeling stuck in a never-ending loop of admin tasks, burnout, and 15-hour days? In this episode, former lawyer and law firm owner Adam Ouellette reveals the exact systems he used to reclaim his time, scale his practice, and finally walk away—on his own terms. If you’re ready to stop surviving and start designing a practice that runs with less of you, this is the blueprint. 📌 Key Takeaways Why most law firm owners are bleeding money without realizing itHow to start automating your firm in j...

5 months ago

24 minutes

Center Stage

150 - Elevating Your Financial Stability with Susanne Mariga

Ever wondered how to transform your business's financial stability and increase your profits? We're joined by Susanne Mariga, a CPA and fractional CFO with two decades of expertise. Susanne shares the revolutionary Profit First model, a strategy that has been a game changer in our own business. We dive into the basics of this model, shedding light on the importance of having multiple bank accounts and how to pay yourself as a business owner. It's all about intentional profitability! We then ...

1 year ago

28 minutes

Center Stage

149 - Unlocking the Art of Rainmaking with Elise Holtzman

Do you ever wonder how lawyers seem to bring in an endless stream of clients? This week's guest, Elise Holtzman from The Lawyer's Edge, shares the secrets behind the art of rainmaking. We dive into Elise's personal journey, from practicing law to becoming a coach and trainer, and how she uses her knowledge to help lawyers transform into successful rainmakers. This concept, more than just attracting new clients, involves keeping existing ones happy, and importantly, having the right team to do...

1 year ago

33 minutes

Center Stage

148 - Decoding the Kolbe Assessment with Dominic Loffredo

Ever wondered how your cognitive instincts influence your professional life? This week we're joined by Dominic Loffredo, a certified Kolbe instructor, to cover this unique personality test that measures the cognitive part of the mind. We examine how the Kolbe assessment varies from other popular personality evaluations such as Myers-Briggs and CliftonStrengths. We explore how each Kolbe mode affects critical aspects of our professional lives: decision-making, problem-solving, risk tolerance,...

1 year ago

31 minutes

Center Stage

147 - Propelling Success with Authenticity with Erin Hatzikostas

Can revealing your authenticity propel you to success? Erin Hatzikostas, founder of B Authentic Inc., joins us to share her personal journey of how authenticity fuelled her rise in the corporate world. Erin’s unique leadership style, characterized by a robust dedication to her message, offers a refreshing perspective on standing out in the professional space. Erin further unpacks her Six Principles of Strategic Authenticity framework, a toolbox for professionals navigating rule-laden environ...

1 year ago

38 minutes

Center Stage

146 - Stepping into Disaster Preparedness with Jeffrey Weiss

Picture your business caught up in the chaos of a disaster - may it be natural or manmade. Panic-stricken employees, clients bombarding you with questions, and a leadership team that is clueless about what to do next. Sounds like a situation you never want to be in, right? That's why we're talking with Jeffrey Weiss, founder of the Disaster Preparedness Network. Jeffrey provides an overview of disaster preparedness - from setting up leadership structures to training responses to an active sh...

1 year ago

30 minutes

Center Stage

145 - Embracing Change and Navigating Your Career with Nicole Andrews

Get ready to be inspired as we discuss the power of understanding others, building credibility, and how having diverse passions paired with self-belief can lead to you chasing your dreams (even if that means no longer being a lawyer). This week we're joined by career coach Nicole Andrews and explore how disrupting the status quo can create unforeseen opportunities. Nicole emphasizes the necessity of a versatile skill set and the courage to advocate for yourself, especially when self-doubt cr...

1 year ago

28 minutes

Center Stage

144 - Mastering Law Firm Efficiency and Client Experience with Julie Perez

This week we sit down with Julie Perez from Leap Legal, who guides us through the unique productivity hurdles that different types of lawyers encounter, the role of continuing education, and the cruciality of compliance in legal practice. We then dive into the complex, yet critical aspects of trust account money, compliance, record keeping, and assembling a dream team. We discuss the lack of business management taught in law school and why having robust software in place to catch mistakes is...

2 years ago

31 minutes

Center Stage

143 - Building an Effective Intake Team with Chris Mullins

Get ready to transform your law firm's intake procedures with actionable insights from Chris Mullins, the Phone Sales Doctor. This episode promises to deliver crucial tips on building an effective intake team in your firm, putting the spotlight on both inbound and outbound sales. Chris guides us through the necessity of a well-devised system to convert digital leads aggressively and the importance of chasing leads promptly to ensure they don't slip away. Moving forward, we uncover the vital ...

2 years ago

26 minutes

Center Stage

142 - Navigating Life as a Young Lawyer with Kelly Sturmthal

This week, we unravel the unseen challenges young lawyers encounter as they're just starting out and underscore the necessity of grasping the business side of law, regardless of where your legal career takes you - be it in the corporate realm, a law firm, or government service. We also uncover the integral elements for crafting a successful legal career. We touch on critical aspects such as identifying your inherent abilities, proactive planning for your future, and the influential role of m...

2 years ago

32 minutes

Center Stage

141 - Discovering Your Genius Zone for Business Success with Emily LaRusch

Are you ready to tap into your genius zone? Our guest, Emily LaRusch, founder of Back Office Betties, shares her insights on how to discover the activities that leads to effective delegation for tasks outside our genius zone. We also talk about team building and the vital role it plays in business growth. Emily brings her expertise to the table, providing tips on being a leader who nurtures and develops a team to fill the gaps in your business. We delve into the concept of fractional help, d...

2 years ago

21 minutes

Center Stage

140 - Mastering Trust Building and Credibility in Legal Marketing with Michael DeLon

Join us in an enlightening conversation with Michael DeLon, founder of Paperback Expert, as we delve into trust-building and how it transforms prospects into committed clients. We spill the secrets on how to elevate your content game, cutting through the noise, and making your brand the go-to expert, using platforms such as blogging, videos, social media, and emails. Learn why the pros like Gary Vaynerchuk emphasize the value of having multiple touchpoints with your audience and the unique r...

2 years ago

37 minutes