Built to Lead is a new companion offering that will make the leadership concepts of the Vernissage Health dialogue series accessible to all students in DLSPH and beyond. This series is hosted by Matthew Goulbourne (MHSc Class 2020) and Mobeen Lalani (MHI Class 2023) two emerging health leaders uncovering what it takes to be a great leader in today’s healthcare system.
Season 4 of Built to Lead focuses on how health leaders can “challenge the status quo,” act as “good rebels,” and create positive change in health care. The season brings listeners inspiring stories from visionary leaders who are shaping the future of health care.
Season 3 of Built to Lead focuses on how we can intentionally propagate joy as leaders. Focusing through the lens of Dr. Martin Seligman's PERMA model, Mobeen and Matthew interview leaders in North American healthcare systems and have joyful conversations about joy.
Season 2 of Built to Lead profiles the seminal work of Dr. Henry Mintzberg and explores the mindsets required of contemporary leaders in health - namely, the reflective mindset, the analytical mindset, the collaborative mindset, the worldly mindset and the action mindset. These leadership mindsets are revisited with Dr. Mintzberg and explored through the eyes of a diverse range of contemporary leaders in Canadian health care.
The inaugural season of the Built to Lead podcast is entitled “Leadership: From Self-Doubt to Confidence." The five episodes cascade with a focus on the podcast guests' leadership insights and experiences, starting with leadership perspectives of current students, recent alumni early in their career, mid-career leaders, and finally, concluding with established leaders with broad system experience.
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Acknowledgement:
Vernissage Health: A Dialogue Series for Health Care Leaders and the Built to Lead podcast is a leadership development program affiliated with the Institute of Health Policy, Management and Evaluation (IHPME) and the Rotman School of Management.
Hosted on Acast. See acast.com/privacy for more information.
Built to Lead is a new companion offering that will make the leadership concepts of the Vernissage Health dialogue series accessible to all students in DLSPH and beyond. This series is hosted by Matthew Goulbourne (MHSc Class 2020) and Mobeen Lalani (MHI Class 2023) two emerging health leaders uncovering what it takes to be a great leader in today’s healthcare system.
Season 4 of Built to Lead focuses on how health leaders can “challenge the status quo,” act as “good rebels,” and create positive change in health care. The season brings listeners inspiring stories from visionary leaders who are shaping the future of health care.
Season 3 of Built to Lead focuses on how we can intentionally propagate joy as leaders. Focusing through the lens of Dr. Martin Seligman's PERMA model, Mobeen and Matthew interview leaders in North American healthcare systems and have joyful conversations about joy.
Season 2 of Built to Lead profiles the seminal work of Dr. Henry Mintzberg and explores the mindsets required of contemporary leaders in health - namely, the reflective mindset, the analytical mindset, the collaborative mindset, the worldly mindset and the action mindset. These leadership mindsets are revisited with Dr. Mintzberg and explored through the eyes of a diverse range of contemporary leaders in Canadian health care.
The inaugural season of the Built to Lead podcast is entitled “Leadership: From Self-Doubt to Confidence." The five episodes cascade with a focus on the podcast guests' leadership insights and experiences, starting with leadership perspectives of current students, recent alumni early in their career, mid-career leaders, and finally, concluding with established leaders with broad system experience.
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Acknowledgement:
Vernissage Health: A Dialogue Series for Health Care Leaders and the Built to Lead podcast is a leadership development program affiliated with the Institute of Health Policy, Management and Evaluation (IHPME) and the Rotman School of Management.
Hosted on Acast. See acast.com/privacy for more information.
Rebels with a Cause: Exploring the Element of Authenticity Part 2:
In Part 2 of the episode on authenticity, the panel discusses authentic leadership in practice. Sahand reflects about his observation of authentic leadership (AL) in his career and what qualities are essential for authentic leaders, especially from the perspective of those just starting their careers. The importance of developing self-awareness and having authentic leadership mentors is highlighted.
From a mid-career perspective, Jacklyn shares that self-doubt is part of one’s entire leadership journey, not just in early career stages. Confidence comes with practice and by having a support system or “circle of influence” in place.
Later in career, Wendy reports that in her experience, mid to late career leaders can become complacent and perhaps “over confident” and rate themselves as more effective and authentic than others do. Humility and self-awareness are key in this stage of career to help retain authenticity.
The panel also explores the influence of authentic leadership, civility norms in the workplace and the possibility of burnout and turnover among early career health professionals who are subjected to co-worker incivility. Reasons for workplace incivility, the role of health leaders in role modelling civility and authentically challenging incivility is discussed.
Here are the articles discussed with the authenticity panel:
Authentic leadership in healthcare organizations: A study of 14 chief executive officers and 70 direct reports. Marcy Saxe-Braithwaite, Sylvia Gautreau. Health Management Forum, December 2019
https://journals.sagepub.com/doi/abs/10.1177/0840470419890634?journalCode=hmfa
Title: The Effect of Authentic Leadership, Person-Job Fit, and Civility Norms on New Graduate Nurses Experiences of Coworker Incivility and Burnout. Health K. Spence-Laschinger and Emily A. Read. Journal of Nursing Administration. Vol 16 No 11. Nov. 2016
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Rebels with a Cause: Exploring the Element of Authenticity Part 1.
In our final episode of Season 4, Mobeen and Matthew welcome a cross- generational leadership panel to explore the concept of authenticity in leadership. The panel includes an emerging leader, a mid-career leader and an “expert” leader who share their experiences about what makes an authentic leader and good rebel.
Sahand Ensafi is the emerging leader guest. Sahand is an Emergency Medicine Physician Assistant with 10 years of experience working at the University Health Network (UHN) and a recent graduate from the MHSc Health Administration program at the University of Toronto.
Jacklyn Pearce is the mid-career leader on the panel. Jacklyn is Executive Director of the Office of Health System Transformation at London Health Sciences Centre in London, Ontario. Jacklyn is a registered Occupational Therapist. She completed a Masters in Quality Improvement and Patient Safety through IHPME at the University of Toronto.
Wendy Nelson is the “expert” health leader guest. Wendy is an experienced health executive, currently serving as Senior Fellow within IHPME and is founder of Vernissage Health. Wendy has served as a senior executive in a broad range of settings in the private and public sectors. She possesses a Masters in Health Administration from University of Toronto and a Masters in International Health Leadership from McGill University.
In Part 1 of the conversation, each panel member shares what they believe are the qualities of a “good rebel”. Turning to the element of authenticity, each shares their definition of authentic leadership and approaches to how they remain “authentic” as leaders in health care.
Authenticity often is expressed through storytelling by leaders. Stories of “failure” often resonate and have more impact that traditional “hero” or “success” stories. Wendy speaks to the powerful storytelling focus of Vernissage Health Leaders Dialogue Series where leaders are invited to share stories of struggle and setbacks to develop the next generation of health leaders in Canada.
Sahand and Jacklyn concur that these stories “humanize” more experienced leaders, build mentoring relationship and demonstrate that perfection is not the goal. All health leaders can learn and grow from missteps.
The episode ends with a question about why more research and focus has not been given to “authentic leadership”. Jacklyn speculates that we are in a transition from old to new ways of leadership – a transition from old power to new power. On this journey, we both need to learn how to be authentic leaders and unlearn some aspects of traditional hierarchical leadership.
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Rebels with a Cause: Exploring the Element of Novelty Part 2:
In part two, Mathew and I will continue our discussion with Connie by exploring two articles on tools to analyze and manage novel thinking and innovations in health services. Join us in Part 2 as Connie shares some of the tools she uses as a health leader.
The first article is based on an approach of analyzing novelty of service innovation in a healthcare setting. The authors frame healthcare innovation as a product of four domains: organizational newness, environmental newness, market newness and technological newness.
The article suggests these four dimensions work together and can enhance or inhibit the opportunity for innovation. For instance, virtual care was technically feasible long before COVID-19, but it wasn’t until the necessity from environmental newness that it really came to be more feasible. Therefore, it is important that we consider how these four dimensions are working together to create the groundwork for innovation and novel thinking to occur.
The second article discusses the relationship between novelty and constraints. Constraints are often seen as restrictions getting in the way of novel ideas, but in fact the empirical evidence shows that constraints can motivate and focus novelty. No constraints can lead to chaos, adverse outcomes and other unintended consequences.
Connie brings the two articles together and discusses how public policy and regulations, as a framework for constraint, can support how innovation and novel forms of service delivery evolve and are adopted. Other examples are discussed including virtual care and digital health solutions.
Here are the articles discussed with Connie Clerici:
Novelty and success of healthcare service innovation: A comparison between China and the Netherlands. Authored Yu Mu, Rujun Wang, and Ying Huang. University of South Florida M3 Publishing, 2021
https://digitalcommons.usf.edu/cgi/viewcontent.cgi?article=1154&context=m3publishing
Why Constraints Are Good for Innovation. Oguz A. Acar, Mural Tarakci and
Daan van Knippenberg. Harvard Business Review. November 22, 2019.
https://hbr.org/2019/11/why-constraints-are-good-for-innovation
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Rebels with a Cause: Exploring the Element of Novelty Part 1.
Mobeen and Matthew welcome guest, Connie Clerici to Built to Lead to examine the element of novelty as a trait of “good rebels”. Connie is a system innovator who embodies the principle of novelty in all of her work. Connie founded Closing the Gap Healthcare as a disruptive force in the home care landscape in Canada. With a background in nursing, Closing the Gap, led by Connie, has embraced the cutting edge of how home services are provided, expanding into community clinic work, virtual care, and social support.
Connie is currently Board Chair at Closing the Gap. She actively gives back to shaping the next generation of leaders in her work on the Advisory Board of the Ivey School of Business at Western University and as a Senior Fellow in the Dalla Lana School of Public Health at the University of Toronto.
Her pragmatic approach to how we deliver home care in Canada earned her the Queen Elizabeth Second Diamond Jubilee medal in 2012. This is in addition to dozens of other accolades including Canada’s Most Powerful Women, RBC Entrepreneur of the year, and a top 25 women of influence.
In part 1 of this conversation, Connie relays her leadership story, beginning as a health care aid and critical care nurse in hospital. Novelty and change were not welcome leadership characteristics in hospitals, sending Connie on a journey into community nursing where she focused on serving the needs of vulnerable children with special needs. Again, dissatisfied with the “status quo”, she eventually created Closing the Gap - a novel way of serving clients and families, based on a culture of quality, autonomy and respect.
She discusses the evolution of Closing the Gap diversifying services from children to seniors. Connie discussed her definition of “thought leadership” – her focus on values and how values form the tenets of the organization including evidence-based services, continuous learning, and innovation.
She encourages leaders to focus on novelty – embracing new opportunities that are outside of one’s comfort zone, seeking mentors and engaging with people who hold diverse and different perspectives from your own. She ends with advice for new and early career leaders based on her experience in health leadership.
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Rebels with a Cause: Exploring the Element of Curiosity Part 2:
A lively discussion about curiosity with William Jones continues in Part 2. How does the element of curiosity support innovation and facilitate health system change and transformation?
William notes how difficult change is and points out the limitations of using change models. Instead, William emphasizes the need to focus on people - thoroughly understanding people and their current work processes then building trust and strong relationships to facilitate change.
He also discusses the need for health leaders to demonstrate vulnerability in leading change. This means being willing to admit they don’t have all the answers, to explore ideas and follow others to co-create “small wins” as the initial steps to larger scale change.
The second article discussed sheds light on the “the curiosity perception gap” and the challenges organizations face in terms of how curiosity is viewed differently by C-suite executives and other staff. William suggests this might represent the tension in organizations between the need for “execution” and “exploration”. An organization needs to set expectations and be clear about the specific “time and place” for curiosity. Where does curiosity fit in current workflows and business cycles? William shares some approaches for encouraging curiosity used in Leynek Medical. Last, the topic of “information control” in organizations is cited as a possible factor inhibiting the expression of curiosity.
Here are the articles discussed with William Jones:
Create and Sustain a Culture of Curiosity in Healthcare: A Case Study of a Home Healthcare Organization in Toronto. Sandra McKay, Emily Kind and Kathryn Nichol. Healthcare Quarterly. October 2022.
https://pubmed.ncbi.nlm.nih.gov/36412530/
Research: 83% of Executives Say They Encourage Curiosity. Just 52% of Employees Agree. Spencer Harrison, Erin Pinkis and Ion Cohen. Harvard Business Review. Sept 20, 2018.
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Rebels with a Cause: Exploring the Element of Curiosity Part 1.
Mobeen and Matthew welcome an exceptional guest in this episode, William Jones. William is the founder of an angel-funded pre-seed start-up, Leynek Medical, headquartered in Ottawa, Canada. Leynek Medical is focused on the design and commercialization of hardware and software aimed at improving the delivery of primary care to cancer patients and revolutionizing oncology in the community and primary care setting.
In part 1 of this conversation, William discusses the importance of rebel “curiosity” to drive health innovation and challenge the norms of how health services are organized and delivered. From William’s perspective, a good rebel channels curiosity appropriately. Based on his experience, curiosity is best received in the right “time and place” depending on the stage of product development and the business cycle or needs of the organization.
William’s curiosity drove his ten-year quest to eventually create Leynek Medical. He discusses the leadership skill of listening to stakeholders and carefully observing today’s health processes. Understanding the present environment helped William and his team generate breakthroughs and fresh new perspectives on how to deliver health care to oncology patients.
Often, being curious starts early in life. William recalls that curiosity and his thirst for learning originated in childhood and continues today as he promotes curiosity with his children, within his company and the broader health system.
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Rebels with a Cause: Exploring the Element of Perspective Part 2:
Mobeen and Matthew continue their conversation with Dr. de Villa and discuss the three key skills in perspective management. Firstly, "perspective-taking" is the ability to adopt the standpoint of others, aiding in understanding their desires and concerns. The second skill, "perspective-seeking," involves actively reaching out to grasp different viewpoints without judgment, promoting authentic curiosity and learning. Lastly, "perspective-coordinating" entails leveraging the collected perspectives to gain insights, understand impacts on individuals, and make well-informed decisions.
Their engaging conversation draws out the importance of comprehending others' viewpoints and using them to make effective leadership decisions, particularly during uncertain, crisis situations.
Here is the article discussed with Dr. de Villa:
Why Understanding Other Perspectives is a Key Leadership Skill by Stephan Surdek. Forbes Magazine. Nov 17, 2016
Available at: Why Understanding other perspectives is a key leadership skill
Dr. Eileen de Villa is the Medical Officer of Health for the City of Toronto. In this position, she leads Toronto Public Health, the largest local public health agency in Canada, which offers various programs and services to the city’s more than 3 million residents.
In the fight against COVID-19, Dr. de Villa guided Toronto’s largest vaccination campaign. Her unwavering commitment to equipping the public with knowledge and her pivotal role in pandemic response has been recognized globally.
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Rebels with a Cause: Exploring the Element of Perspective Part 1.
Dr. Eileen de Villa is the guest in this episode about perspective – the second of the five elements required of “good rebels” to create positive change.
In part 1 of this conversation, Dr. de Villa discusses the importance of “perspective” as a leadership skill, particularly during times when leaders are faced with great stress. In these situations, the thinking of leaders must broaden to allow one to consider more possibilities before making decisions.
Dr. de Villa sheds light on how she maintained perspective while leading Toronto Public Health through its response to COVID-19 and what she learned about leadership while navigating the City’s public health response to the pandemic.
Dr. Eileen de Villa is the Medical Officer of Health for the City of Toronto. In this position, she leads Toronto Public Health, the largest local public health agency in Canada, which offers various programs and services to the city’s more than 3 million residents.
In the fight against COVID-19, Dr. de Villa guided Toronto’s largest vaccination campaign. Her unwavering commitment to equipping the public with knowledge and her pivotal role in pandemic response has been recognized globally.
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Rebels with a Cause: Exploring the Element of Diversity Part 2:
Mobeen and Matthew continue their conversation with Dr. Timothy and discuss two articles about inclusive leadership in professional education and in the actual practice of leadership. The first article is about the importance of providing Black mentorship in medical residency programs and the criticality for racially concordant mentorship. In the second article, they discuss what is means to be an inclusive leader, including the six dimensions of inclusive leaders.
Here are the two articles discussed with Dr. Timothy:
The Key to Inclusive Leadership by Juliet Bourke and Andrea Titus. Harvard Business Review. March 6, 2020
Available at: https://hbr.org/2020/03/the-key-to-inclusive-leadership
The Needs for Addressing Black Mentorship Within Residency Training in Canada by Onaope Egbedeyi BA, Hadal El-Hadi MD, Tina R. Madzima MDCM, Teresa Semalulu MD MPH, Modupe Tunde-Byass MB BS, Rukia Swaleh MD; for the Black Physicians of Canada Research Group
Available at: https://www.cmaj.ca/content/194/42/E1455
Dr. Timothy is the Black Health lead at the Dalla Lana School of Public Health at the University of Toronto, and founder of the Masters of Public Health in Black Health, who started its inaugural cohort in Sep[tember of 2023. For her work, she has been named a Top 25 women of influence in 2022, and winner of the Doris Anderson award in 2021.
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Rebels with a Cause: Exploring the Element of Diversity Part 1.
Our cohosts, Mobeen and Matthew are joined by Dr. Roberta Timothy in this episode about diversity – the first of the five elements required of “good rebels” to create positive change.
In part 1 of this conversation, Dr. Timothy discusses what is means to be anti-racist and anti-oppressive as a leader of change and how health leaders can cultivate this thinking in their work as they take action to create change in our health system.
Dr. Timothy is the Black Health lead at the Dalla Lana School of Public Health at the University of Toronto, and founder of the Masters of Public Health in Black Health, who started its inaugural cohort in September of 2023. For her work, she has been named a Top 25 women of influence in 2022, and winner of the Doris Anderson award in 2021.
Dr. Timothy strives for justice through efforts of decolonization, especially in the world of healthcare and social determinants of health. She has over 30 years of experience working in frontline community health, conduction her work through an anti-racist and anti-oppression lens. She is also a co-founder of Continuing Healing Consultants, where she has trained many practitioners in Anti-Oppression psychotherapy.
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Built to Lead Season 4: Live Launch with Ene Underwood, CEO, Habitat for Humanity (GTA)
Listeners are welcomed to Season 4 by Dr.Audrey Laporte, Director of IHPME, who thanked the students and alumni of IHPME for creating and sustaining the Built to Lead Podcast, a companion offering of Vernissage Health. The podcast is used as a learning tool in graduate level leadership classes throughout IHPME and ensures that health leadership is a career path for those who want to have impact in the field.
In this special live launch, Ene Underwood, currently CEO at Habitat for Humanity (GTA), starts Season 4 with an engaging conversation about what it means to be a rebel for a cause and her leadership journey from the private sector to health care to housing.
Along the way, our cohosts, Hannah and Matthew, mine some gems of advice for emerging and early career leaders on what it takes to lead and advocate for positive change. Ene reflect on some pivotal learning moments in her career and encourages us all, as leaders, to have patience, leverage our power, and do the homework to become effective leaders of change.
Episode Guest:
For over a decade, Ene Underwood has been the CEO of Habitat for Humanity Greater Toronto Area. There she leads a team that defies the odds by helping working families build strength, stability and self-reliance through affordable homeownership in what is characterized as one of most challenging residential real estate markets in North America.
Ene was a member of Ontario’s Housing Affordability Task Force which filed its report with the Ontario government in February 2022 setting an ambitious goal of 1.5 million new homes over the next decade.
Ene’s career began in the private sector as a strategy consultant with McKinsey & Company, followed by close to two decades of leadership in Ontario’s publicly funded hospital sector, before devoting her career to addressing the housing challenges facing the GTA and Canada.
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In this introductory episode, our cohosts, Mobeen and Matthew, discuss how the podcast team selected the Season 4 theme “Rebels with a Cause”. Coming out of the pandemic in which unprecedented change was the norm, the podcast team chose to seek inspiration this year from those health leaders who, day to day, defy the norm. Leaders who continually challenge conventions in pursuit of personal, organizational and health system transformation and change.
Like every season, our hosts “set the table” during this introduction and review the framework that guides the conversation with guests in each episode. In Season 4, Francesca Gino’s five elements of Rebel Talent, the traits of change makers, serves as the framework for dialogue in each episode.
The format of episodes is explained – two episodes per guest. The first episode explores, through lively conversation, the rebel trait – diversity, perspective, curiosity, novelty and authenticity. The second episodes show cases two contemporary academic papers through which the trait is explored by each guest.
Welcome aboard and enjoy Season 4 of Built to Lead – Health Leaders of Tomorrow!
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Three emerging healthcare leaders join Matthew and Mobeen to talk about all the things they learned from listening to season 3, and we get their perspective on how new leaders in healthcare interpret and apply the sage advice from our guests. It is our pleasure to feature Julian Wong, Yasmin Sheikan, and Erin Trescases and listen to their perspectives on our final episode of season 3. See you in Fall 2023 for Season 4!
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Matthew and Mobeen reach the accomplishment of the last half of their last interview of season 3 as they talk with Jackie about the joy that comes from fostering deep trust with teams when celebrating accomplishments and acknowledging success, and the powerful reinforcing effects this can have.
Check out the article The Power of Small Wins: https://bit.ly/BTL-SmallWins
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Jackie Schleifer Taylor, President and CEO of London Health Sciences Centre, joins Matthew and Mobeen to talk about bouncing back from failure, the power of small wins, and how frequent feedback and celebration was crucial to managing through the worst waves of COVID-19.
Learn about accomplishment in the PERMA model here: https://bit.ly/BTL-PERMA
Read the article about the Power of Small Wins here: https://bit.ly/BTL-SmallWins
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Mary, Matthew, and Mobeen really get into the flow of things talking about how we can best engage and be present. The trio discuss athletics, musicians, the joy of having animals on your zoom calls, and what we can learn from that about setting conditions for workplace engagement - and of course the joy that being engaged brings us.
Read the article about Zoom Fatigue: https://bit.ly/BTL-ZoomFatigue
Read the article about musicians and athletes and flow: https://bit.ly/BTL-FlowAthletes
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Matthew and Mobeen are joined by Mary Uhl-Bien, BNSF Railway Endowed Professor of Leadership at the TCU Neeley School of Business in Texas. It's a simple discussion about complexity theory and followership, and how these two areas of Mary's research are instrumental to helping us find Joy. Then, we look at an OBGYN department that was suffering from disengagement, and how they re-engaged and brought joy to their unit once again.
Relationships as Described in Positive Psychology: https://bit.ly/BTL-PERMA
Rediscovering Joy in the OBGYN department: https://bit.ly/BTL-OBGYNJoy
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Matthew and Mobeen are back with Ron Beleno ( Twitter: @rb33canada ) to talk about how we can make time for self-reflection even when it is difficult to do so, and the scientific reasons that hobbies can foster positive emotion and joy. We also learn about some really interesting hobbies of Ron's, and how they played a key role in his father's care journey.
The article about making time for self-reflection is here: https://bit.ly/BTLMakeSelfReflectionTime
The article about hobbies is available here: https://cnb.cx/3SbMh7S
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Ron Beleno ( Twitter: @rb33canada ) joins Matthew and Mobeen to discuss what it's like being a leader in the caregiver space, how positive emotion helped along that journey, and how we can leverage self-reflection to stay motivated and foster positive emotion whether we're in the operating theatre, the boardroom, or at home in our personal lives.
Learn more about PERMA and positive emotion: https://bit.ly/BTL-PERMA
Read the article discussed in today's episode here: https://bit.ly/BTLSelfReflectionMotivation
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Angela takes the two articles we brought to discuss with her, and completely flips them on their heads, challenging Mobeen and Matthew to get to a more profound understanding of how we can help create joy for each other.
The link to the first article we discuss is: https://bit.ly/BTL-3SecretsRelationshipGuru
The link to the second article we discuss is: https://bit.ly/BTL-OvercomingLoneliness
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