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Blue Ocean by StartOps
StartOps
22 episodes
3 days ago
Blue Ocean is a podcast about the problems faced by modern supply chain operators — and the techniques, tools, and services they're using to solve them. Each episode, we sit down with a supply chain founder or operator, and extract tactical lessons and mental models for how they approach their jobs today.
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Business
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Blue Ocean is a podcast about the problems faced by modern supply chain operators — and the techniques, tools, and services they're using to solve them. Each episode, we sit down with a supply chain founder or operator, and extract tactical lessons and mental models for how they approach their jobs today.
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Business
Episodes (20/22)
Blue Ocean by StartOps
Defining and achieving "planning excellence" | Michael Rossiter @ Atomic Supply

In this episode of Blue Ocean by StartOps, we sit down with Michael Rossiter, Co-Founder and CEO of Atomic — an AI-native inventory management platform used by a growing number of omnichannel brands.

Built by former Tesla planners who lived through the Model 3 ramp, Atomic is a unit-level simulation engine that reconciles demand and supply constraints in real-time — offering the control of spreadsheets with the power of enterprise-grade planning software.

We dive into Michael's experience managing Tesla's Sales & Operations Planning during hyper-growth and how those hard lessons shaped what Atomic is today. Michael has fresh and interesting answers to questions like:

  • Why do planning teams always end up back in spreadsheets? (Hint: it has to do with what he calls "the trust deficit")
  • What does "planning excellence" really look like?
  • Will inventory planning end up dominated by vertical or horizontal AI SaaS?
  • What is the actual cash impact of implementing planning software?

Whether you're a CEO, a CFO or a planner, you'll find some useful gems in this episode.

Learn more about Atomic or get in touch here: https://startops.network/companies/atomic

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1 month ago
35 minutes 39 seconds

Blue Ocean by StartOps
Inside the world of 3PL real estate matchmaking | Summit Hogue @ Growe

In this episode of Blue Ocean by StartOps, we sit down with Summitt Hogue — Managing Partner at Growe, a commercial real estate firm helping 3PL operators and e-commerce brands find the right partners and warehouse space to scale.

Growe isn’t your typical brokerage. With a hyper-focus on representing 3PLs, they’ve become trusted growth advisors to their clients, offering site selection, labor insights, post-deal support, and even matchmaking with brands — all without charging the clients they serve.

We dive into Summitt’s approach to building partnerships that go beyond square footage, including:

  • Growe’s thoughtful approach to aligning incentives between 3PLs, brands, and landlords
  • What it takes to serve the 3PL space as a broker
  • How Growe’s 3PL-brand matchmaking process works (and where it’s going in the future)
  • Summitt’s top tips for both 3PL and brand operators


If you’re a 3PL operator trying to expand or a brand looking for your next 3PL, this one is for you.

Learn more about Growe or get in touch here.

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4 months ago
25 minutes 1 second

Blue Ocean by StartOps
Amazon logistics, tariffs, and what's coming next | Blair Forrest @ AMZ Prep

In this episode of Blue Ocean by StartOps, we sit down with Blair Forrest, Co-Founder and CMO of AMZ Prep — one of the fastest-growing logistics providers for Amazon and e-commerce brands worldwide.

Blair’s story starts in a college dorm room with just $2,000. Today, AMZ Prep operates over a million square feet of warehouse space, serving hundreds of brands with everything from FBA prep to international fulfillment.

We dive into the wild ride of building a logistics company from scratch and how Blair is helping brands navigate:

  • Why inbound Amazon shipments are still broken (and how to fix them)
  • What Seller Fulfilled Prime looks like today — and who it’s right for
  • The 3 hidden fees operators overlook that are killing margin
  • How to prep for Q4 and avoid being bottlenecked at the ports

If you're an operator trying to get ahead of Amazon fees, scale your 3PL partnerships, or optimize inbound freight, this is the episode for you.

Learn more about AMZ Prep or get in touch here.

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4 months ago
39 minutes 10 seconds

Blue Ocean by StartOps
How to build a frictionless customer experience | Jonathan Wu @ Cavalry

In this episode of Blue Ocean by StartOps, we sit down with Jonathan Wu, Co-Founder and CEO of Cavalry — a platform for e-commerce brands who want to automate customer support without sacrificing the human touch.

Cavalry isn’t just another AI chatbot. It’s a dynamic policy engine that helps brands resolve complex customer issues at scale, integrating directly into the tools they already use, like Shopify, Zendesk, and Gorgias.

We dive into Jonathan’s journey from COO of a nine-figure brand to building a platform that helps operators solve the hardest customer service problems:

  • Why traditional AI alone can’t fully replace human support
  • How Cavalry automates 60% - 80% of tickets while competitors can only achieve 20%
  • The difference between rigid workflows and flexible, real-time issue resolution
  • Why customer loyalty is about more than just quick responses

If you’ve ever wrestled to configure a workflow in a CX tool, you should tune in to hear about this new approach.

Learn more about Cavalry or get in touch here.

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5 months ago
27 minutes 4 seconds

Blue Ocean by StartOps
Unlocking operations visibility through 3PL invoices | Jason Bang @ Implentio

In this episode of Blue Ocean by StartOps, we sit down with Jason Bang, Co-Founder and Chief Product Officer of Implentio — a platform built by and for operators to help reconcile 3PL invoices and uncover hidden costs.

Implentio isn't your typical auditor. They’re one of the few software platforms that allows brands to audit their 3PL invoices. And instead of contingency fees, they offer flat-fee pricing and a guaranteed ROI.

We dive into Jason’s deep operations background and how his team’s firsthand pain with 3PLs led to building Implentio:

  • Why warehouse management systems (WMS) fall short on financial accuracy
  • Why operators are underserved by tech and rely too much on ERPs
  • The difference between a tech platform and a traditional auditor
  • How 3PLs are responding positively to transparency and auto-approved invoices
  • What KPIs matter most for ops teams: cost per order, time to fulfill, storage trends

If you're a supply chain operator looking to clean up messy invoices, cut costs, and stop living in spreadsheets, this is a conversation you don’t want to miss.

Learn more about Implentio or get in touch here.

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5 months ago
34 minutes 20 seconds

Blue Ocean by StartOps
Crafting ERP systems for direct-to-consumer success | Sharoon Thomas @ Fulfil

In this episode of Blue Ocean by StartOps, we sit down with Sharoon Thomas (known to most as ST), co-founder and CEO of Fulfil — a modern ERP built for omnichannel brands.

Fulfil was born out of ST’s frustration with slow, rigid ERP implementations after a decade of consulting. Today, Fulfil is challenging legacy giants like NetSuite by staying close to customers, shipping features fast, and building an ERP that actually works the way modern brands operate.

In this conversation, we dive into:

  • Why most ERPs fail modern omnichannel brands
  • ST’s insights on the economic shifts being caused by AI
  • The future of ERP interfaces
  • What the top 1% of brands do differently to win on execution
  • Why Fulfil never focuses on the competition

If you're a brand operator or founder tired of working around your ERP, this one’s for you.

To learn more about Fulfil, check out their profile on the StartOps Directory: https://startops.network/companies/fulfil-io

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6 months ago
28 minutes 15 seconds

Blue Ocean by StartOps
Duty Drawbacks: Is the juice worth the squeeze? | Justin Sherlock @ Caspian

In this episode of Blue Ocean by StartOps, we sit down with Justin Sherlock, co-founder and CEO of Caspian.

In this episode, we dive into:

  • Duty drawbacks: what they are, how they came into law, and who qualifies.
  • How brands can figure out whether “the juice is worth the squeeze” when filing claims
  • How Caspian uses AI to automate the complex process of filing claims with U.S. Customs
  • The landscape of customs-related service providers, and where Caspian sits in it

To learn more about Caspian, check out their profile on the StartOps Directory: startops.network/companies/caspian

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7 months ago
26 minutes 5 seconds

Blue Ocean by StartOps
The power of group purchasing in supply chain | Jordan Zapotechne @ EPG

In this episode of Blue Ocean by StartOps, we sit down with Jordan Zapotechne, Chief Revenue Officer of Enterprise Purchasing Group (EPG).

EPG is an extremely unique business — one that very few others could replicate.

By joining EPG as a member, shippers can get remarkable savings on their freight & parcel transportation costs with providers like UPS, Flexport, and Maersk — no matter how big or small they are.

The way EPG does this is a fascinating story, and we dive deep into their story and their business model:

  • How EPG went from an idea to the biggest transportation-focused Group Purchasing Organization (GPO)
  • What it’s like to negotiate with the senior leadership at UPS
  • Case studies, including how EPG ultimately saved ~$20M for a shipper spending $130M/year
  • Why carriers view EPG as a deep partner instead of a threat

…and lessons learned from scaling EPG from zero to hundreds of millions in shipping volume.

If you’re a shipper looking to save money on transportation, you can learn more or get in touch here: https://startops.network/epg-partnership

Or find EPG’s partners on the StartOps Directory: https://startops.network/lists/group-purchasing-partners

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7 months ago
28 minutes 38 seconds

Blue Ocean by StartOps
Delivering frictionless supply chain and data | Akhil Oltikar @ Omnics

In this episode of Blue Ocean by StartOps, we sit down with Akhil Oltikar, co-founder and CEO of Omnics.

In this episode, we dive into:

  • Akhil’s journey from leading a “tiger team” at Flextronics to founding Omnics.
  • Why most supply chain software doesn’t scale — and what Omnics does differently.
  • How Omnics helps brands with demand planning, supply management, and decision support.
  • The evolution of pricing in the supply chain management space.
  • The role of AI in augmenting vs. replacing humans.

…and lessons learned from building Omnics into a trusted platform for companies of all sizes.

To learn more about Omnics, check out their profile on the StartOps Directory: startops.network/companies/omnics

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8 months ago
24 minutes

Blue Ocean by StartOps
How to build a seamless supply chain network | Sean Henry @ Stord

In this episode of Blue Ocean by StartOps, we sit down with Sean Henry, co-founder and CEO of Stord.

Sean’s journey began as a young entrepreneur selling products online, before he founded Stord while at Georgia Tech.

Since then, he has built Stord into a category-defining “cloud supply chain” company — a profitable, vertically integrated combination of fulfillment, software, and transportation services that can seamlessly take consumer goods from a factory to a customer’s front porch.

In this episode, we cover topics like:

What Stord has learned from Amazon about building a compound business Why Sean bet big on vertical integration and asset ownership (when others did the opposite) How to ensure quality across a large number of complex products Stord’s tricks for success when growing through M&A The ecommerce trends that Sean has got his eye on for this year


To learn more about Stord, check out their Verified page on the StartOps Directory: startops.network/companies/stord

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9 months ago
27 minutes 39 seconds

Blue Ocean by StartOps
Transforming inventory management with automation | Arjun Aggarwal @ Mandrel

In This episode of Blue Ocean by StartOps

We sit down with Arjun Aggarwal, founder and CEO of Mandrel.

Arjun envisions a future where a small team can run a $100M consumer brand. In this future, “inventory management” isn’t a discrete problem for operations teams — it’s part of the larger challenge of automating the whole business.

The first step towards this future is to unshackle operators from the worst parts of their work: data entry and data organization.

Starting with their AI-driven “no-touch” data entry, Mandrel is redefining how brands approach supply chain operations and defining a new category of Inventory Automation systems as an accompaniment to — or replacement of — traditional ERPs.


We cover topics like:

  • How Arjun ended up running product for a publicly traded company in his 20s
  • The surprising thing SMB and enterprise supply chains have in common
  • How inventory management complexity kills product innovation, not just cash flow and margins
  • The journey to the 1-person, $100M brand


To learn more about Mandrel, check out their profile on the StartOps Directory.

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10 months ago
27 minutes 38 seconds

Blue Ocean by StartOps
Opportunities for delight in 3PL billing | Mohnish Chakravarti @ Rails

In this episode of Blue Ocean by StartOps, we sit down with Mohnish Chakravarti, founder and CEO of Rails, to discuss the present and future of 3PL billing.

Every year, $350+ billion passes from merchants to their 3PLs. But 3PL are notoriously complex, and this opacity hurts everyone. 3PLs suffer because collecting revenue requires arduous manual computation — and time delays that eat into working capital. Merchants suffer because billing errors erode their margins and their trust alike.

Mohnish shares his journey from building internal tools at Stord to founding Rails in hopes of solving 3PL billing once and for all.

We cover topics like:

  • The hidden benefits of complex 3PL contracts
  • The life and death of a typical 3PL invoice
  • Why invoice automation isn’t actually about efficiency
  • The biggest challenges building Rails so far — and where they’re heading in the future

To learn more about Rails, check out their profile on the StartOps Directory: startops.network/companies/rails

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11 months ago
29 minutes 36 seconds

Blue Ocean by StartOps
Building a community for supply chain innovators | Keith Frymark @ Seed Health

In this episode of Blue Ocean by StartOps, we sit down with Keith Frymark, Senior VP of Supply Chain and Quality at Seed Health.

As well as being a veteran supply chain leader, Keith was officially Member #1 and co-founder of the StartOps community.

In this episode, Charles and Keith go back to the origins of StartOps, reflecting on what the community has become today — and its future.

Listen in to hear more about:

  • The StartOps origin story — from casual drinks in San Francisco, to a global network of consumer brand ops leaders
  • What happens in the StartOps Slack — and how operators use it to answer their million-dollar questions
  • The promise of software to help the group scale — without losing the very intimacy that makes it valuable


To learn more about StartOps, check out their Verified page in the StartOps Directory.

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11 months ago
21 minutes 50 seconds

Blue Ocean by StartOps
How to improve supply chain efficiency | John Morgan @ Pelagic

In this episode of Blue Ocean by StartOps, we sit down with John Morgan, founder of Pelagic, to talk about the growing role of Operations Agencies in the supply chain world.

John cut his teeth running procurement for early SpaceX — a role where one tiny mistake could cause a rocket to explode. Today, he takes those lessons in rigor to his clients at Pelagic.

In this episode, we answer questions like:

  • Why there are millions of marketing agencies but only ~5 full-stack ops agencies?
  • What kind of supply chain SaaS is really worth the investment?
  • What has he learned from running ops across 50+ different consumer brands?

…and touch on John’s vision for an Operator University.

To learn more about Pelagic, check out their Verified page on the StartOps Directory: startops.network/companies/pelagic

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11 months ago
29 minutes 52 seconds

Blue Ocean by StartOps
How to streamline your quality control | Prince Ghosh @ Factored Quality

In this episode of Blue Ocean by StartOps, we sit down with Prince Ghosh, CEO of Factored Quality.

Prince started his career in aerospace engineering. After his software startup was acquired by Doris Dev, he turned his focus to fixing one of the least-digitized parts of the supply chain: quality control.

In this episode, we discuss:

  • Why quality control should be proactive, not reactive
  • The role of software in an industry of atoms, not bits
  • The meta-problem of quality control on quality inspectors
  • What a “good” product recall looks like

To learn more about Factored Quality, check out their Verified page on the StartOps Directory: https://startops.network/companies/factored-quality

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1 year ago
27 minutes 50 seconds

Blue Ocean by StartOps
Transforming supply chain with process automation | Alex Yaseen @ Parabola

In this episode of Blue Ocean, we sit down with Alex Yaseen, founder and CEO of Parabola.

Alex shares how his passion for empowering non-technical people to manipulate data led to him starting Parabola. In the last few years, Parabola has established itself as a must-have tool for supply chain and logistics operators.

In the episode, we discuss:

  • How Parabola got started
  • How business leaders justify the upfront costs of automation
  • Parabola’s specific supply chain and logistics use cases
  • How to automate with humans in the loop
  • How AI has changed the game for no-code and low-code automation

To learn more about Parabola, check out their Verified page on the StartOps Directory: https://startops.network/companies/parabola

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1 year ago
22 minutes 50 seconds

Blue Ocean by StartOps
Turning returns into profit | Allison Lee @ Revive

In this episode of Blue Ocean, we sit down with Allison Lee, the CEO of Revive, a company revolutionizing the way brands handle damaged and unsellable inventory.

Allison shares the challenges of turning deadstock into sellable goods, and the complexities of the recycling process in the fashion industry.

A few topics we cover:

  • The crazy math behind returns and damaged goods
  • Why most brands under-recover the value of their deadstock
  • Revive’s unique process for refurbishing returned inventory
  • The shifting regulatory and cultural landscape around material disposal

To learn more about Revive and their mission, check out their profile on the StartOps Directory: https://app.startops.network/companies/revive

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1 year ago
24 minutes 56 seconds

Blue Ocean by StartOps
The Importance of Real-Time Financials | Julia Tolmachyov & Michelle Liao @ DayZero

In this episode of Blue Ocean, we sit down with Julia Tolmachyov and Michelle Liao, co-founders of DayZero.

DayZero is a lightweight ERP (and full QuickBooks replacement) that automates financial management for e-commerce and CPG brands.

In this episode, we talk about:

  • Why real-time financial reporting will become the new standard
  • How to compete with QuickBooks
  • How acquirers evaluate brands (and where acquisitions break down)
  • ... and much more

To learn more about DayZero, check out their page on the StartOps Directory:

https://app.startops.network/companies/day-zero

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1 year ago
13 minutes 11 seconds

Blue Ocean by StartOps
Building strong 3PL <> brand relationships | Jason Finkelstein @ Logistics Resolve

In this episode of Blue Ocean, we sit down with Jason Finkelstein, co-founder of Logistics Resolve.

Logistics Resolve is a new service that helps brands and 3PLs find common ground and avoid terminations. In this episode, we address questions like:

  • What are the most common causes of 3PL-brand break-ups?
  • Who is usually at fault, the brand or the 3PL?
  • What best practices can 3PLs and brands use to avoid conflict?
  • Are things ever too bad to be solved with mediation?

To learn more about Logistics Resolve, check out their Verified page on the StartOps Directory:

https://app.startops.network/companies/logistics-resolve

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1 year ago
27 minutes 38 seconds

Blue Ocean by StartOps
Transforming inventory management with AI | Leon Hergert @ Spherecast

In this episode of Blue Ocean, we sit down with Leon Hergert, co-founder and CEO of Spherecast.

Leon’s journey has taken him from studying Information Systems in Munich, to optimizing airline supply chains, to finally becoming a founder. Spherecast, his company, bills itself as the "inventory co-pilot" for multi-channel brands.

In this episode, we discuss:

  • How supply chain can be a growth driver for brands
  • How Spherecast uses AI to enhance demand planning and forecasting
  • The future of supply chain automation

To learn more about Spherecast, check out their Verified page on the StartOps Directory:

https://app.startops.network/companies/spherecast

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1 year ago
23 minutes 6 seconds

Blue Ocean by StartOps
Blue Ocean is a podcast about the problems faced by modern supply chain operators — and the techniques, tools, and services they're using to solve them. Each episode, we sit down with a supply chain founder or operator, and extract tactical lessons and mental models for how they approach their jobs today.