In this episode of Blue Ocean by StartOps, we sit down with Jonathan Wu, Co-Founder and CEO of Cavalry — a platform for e-commerce brands who want to automate customer support without sacrificing the human touch.
Cavalry isn’t just another AI chatbot. It’s a dynamic policy engine that helps brands resolve complex customer issues at scale, integrating directly into the tools they already use, like Shopify, Zendesk, and Gorgias.
We dive into Jonathan’s journey from COO of a nine-figure brand to building a platform that helps operators solve the hardest customer service problems:
If you’ve ever wrestled to configure a workflow in a CX tool, you should tune in to hear about this new approach.
