In this episode of the Veterinary Ledger Podcast, powered by Granite Peak Veterinary Advisors, Andrew Diner, CEO of Rhino Facilities, shares his journey from cleaning kennels to creating and leading a company specialized in veterinary facility maintenance and equipment repair. He outlines Rhino Facilities' comprehensive services, including a proactive ticketing system, facility equipment repair, and preventative maintenance, aimed at reducing the stress on hospital managers. Andrew also discusses the company's expansion into construction, designing, and building veterinary hospitals. He emphasizes the importance of having expertise to manage veterinary facility projects to avoid costly mistakes. The episode provides insights into the logistical and operational challenges within the veterinary industry and how Rhino Facilities addresses these issues with a focus on white-glove service.
00:00 Introduction to the Veterinary Ledger Podcast
00:27 Meet Andrew Diner: CEO of Rhino Facilities
00:43 Andrew's Journey in Veterinary Medicine
03:22 The Birth of Rhino Facilities
05:06 How Rhino Facilities Supports Veterinary Practices
10:04 Subscription Model and Services
15:34 Construction and Renovation Services
18:29 Challenges in Veterinary Practice Management
19:20 Conclusion and Contact Information
In this episode of the Veterinary Ledger Podcast, hosts Meghan and Jharid dive into the intricacies of economic forecasting and its impact on veterinary practices with special guests Patrick Luce and Jeremy Bess, principal economists from Stantec. The discussion revolves around managing modest economic growth and inflation heading into 2026, reading through economic data noise, and strategically planning for the future. They emphasize the importance of understanding market-driven metrics, preparing for economic uncertainties, and making wise investments. Practical advice on staffing, cost management, and long-term strategic planning is shared to help veterinary practice owners thrive despite economic fluctuations.
In this episode of the Veterinary Ledger Podcast, Jharid and Meghan interview Kristen Norris, a longtime veterinary practice manager. Kristen shares her unconventional journey from studying wildlife and fishery science to becoming a central figure in veterinary practice management. She discusses the importance of creating growth opportunities within the practice to retain staff and the significant expansion her practice is undergoing, moving from a 1,500-square-foot facility to a 20,000-square-foot comprehensive center. Kristen also emphasizes the value of hands-on training for veterinary students and the challenges of managing a large veterinary facility. The episode highlights Kristen's dedication to continuous learning and her commitment to fostering a supportive and growth-oriented practice environment.
In this episode of the Veterinary Ledger Podcast, hosts Megan and Jharid welcome Eric Miller from Econologics Financial Advisors. They discuss the importance of financial planning for veterinary practice owners- focusing on acquiring, controlling, and expanding money. Eric outlines basic financial principles, the significance of having a financial plan, and the importance of veterinary practice as a primary investment. Key topics include: differentiating between constructive and destructive debt, managing student loans, and the strategic steps to take after a liquidity event. They also touch on the importance of creating diverse income sources and provide insights on avoiding common financial pitfalls. Eric highlights resources such as Econologics' services and two books designed to aid veterinarians in achieving financial success.
In this episode of The Veterinary Ledger Podcast, we engage in a necessary conversation with Sara Pollard, a licensed master social worker, discussing the ubiquitous issues of anxiety, burnout, and compassion fatigue in the veterinary field. Sara reveals her journey in veterinary medicine, various personal experiences, and her pivotal shift towards focusing on mental health within the profession after losing a colleague to suicide. The discussion covers the importance of veterinary social workers, effective communication, and mental health strategies, providing practical tips for both managers and staff to navigate and alleviate workplace stress.
In this episode, Dr. Shane Sykes from Clarksville Animal Hospital in Tennessee shares his path into veterinary medicine and practice ownership. Dr. Sykes reflects on his early career working in a multi-partner group, the challenges that led him to launch his own clinic, and the lessons he’s learned about leadership, efficiency, and culture along the way.
He discusses the practical innovations he brought into his practice, from custom medication charts to endoscopic procedures, and how these tools save time, improve care, and set his clinic apart. Dr. Sykes also highlights the importance of giving back through monthly community donations, building a loyal and empowered team, and balancing the realities of business ownership with family and personal life. Looking ahead, he shares his vision for growth while maintaining the close-knit culture of his practice.
In this episode, Dr. Douglas Kratt from Central Animal Hospital in Wisconsin shares his journey in veterinary practice and leadership. Dr. Kratt discusses managing a practice with his wife, the impact of becoming an AAHA accredited clinic, and his experiences serving as the 2020-2021 President of the American Veterinary Medical Association. He touches on challenges and changes brought on by the COVID-19 pandemic, the integration of AI in veterinary diagnostics, and the importance of continuous education and relationship-building within the field. Dr. Kratt emphasizes the value of personal growth, community connection, and addresses the future of private veterinary practices amidst industry consolidation.
In this episode of the Veterinary Ledger, join Dr. Brian Dickinson from Animal Medical Professionals in Awa, Tennessee, as he shares his unique career journey. Learn how his talent led him to a full scholarship in biology, eventually paving the way for veterinary school admission. Dr. Dickinson discusses his passion for mead-making, his growth from a kennel tech to a practice owner, and the expansion of his clinic. He delves into his leadership style, maintaining a small-town feel within a growing community, and his belief in the importance of privately owned veterinary practices. Listen to his insights on client experience, managing staff, and preparing for a promising future with his new practice partner.
In this episode, Gene Marshall and Rob McDermott from 401Go discuss the innovative FinTech solutions their company brings to 401k plans. They explain how their technology simplifies and modernizes retirement planning for small and mid-size businesses, eliminating the need for cumbersome paperwork and ensuring compliance. Key features include third-party administration, fiduciary responsibilities, seamless integration with payroll systems, and personalized customer support. They also highlight the benefits of their service, such as robust discrimination testing, easy plan conversions, maximized tax credits, and comprehensive support for practice owners and employees.
In this episode, Gene Marshall, CEO and founder of Vet Pay HCM, and Anthony from Empower Business Strategies discuss the launch of Vet Pay HCM, a US-based customer service payroll solution specializing in the veterinary industry. They highlight the importance of timely and effective customer service in payroll and HR, and the issues faced by clients with larger companies. Anthony explains Empower Business Strategies' role in providing HR advisory services to veterinary clinics, emphasizing the need for updated employee handbooks and compliance with state and federal laws. The discussion also covers the integration of payroll and HR technology, the significance of personalized service, and the common pitfalls in HR and payroll management. Both guests express excitement about the future of HR technology and their partnership, foreseeing advancements that will benefit veterinary practice owners through enhanced data and analytics.
In this episode, Jharid Pratt interviews Chris Fuson, who brings over 30 years of experience in the veterinary industry, from his early days cleaning cages to his leadership role at Patterson Vet Supply. Chris discusses the value of being a Certified Veterinary Practice Manager (CVPM), the ways Patterson supports veterinary practices beyond product supply, and why their approach to partnership, education, and resources sets them apart. He also shares insights into Patterson’s GPS program for aspiring and current practice owners, the benefits of joining group purchasing organizations like DVM Grow, and practical advice for veterinary practice managers and owners facing today’s economic pressures.
Join us this week on the Veterinary Ledger as we discuss the newly passed tax bill and its implications for veterinary practices. Jharid and Meghan dive into key changes and what they mean for practice owners, from standard deductions and SALT caps to qualified business income deductions and Section 179. Whether it’s understanding the phaseouts or planning equipment purchases, we've got you covered. Plus, get insights on estate planning, health insurance credits, and more. Don't miss this crucial tax update episode aimed at helping small business owners navigate the latest legislative changes.
We’re coming to you live from the GPS Patterson Conference just outside Washington, DC! In this episode, we dive into the conversations that matter most for your veterinary practice in 2025. We talk about why quarterly financial planning isn’t just a good idea, it’s essential. From benchmarking your KPIs to identifying smart operational tweaks, we’re giving you the tools to make your numbers work for you.
We also unpack some of the big trends we’re seeing across the industry, like the comeback of preventive wellness plans and why keeping those clients who’ve started to slip away might be easier (and more profitable) than you think.
On the financial front, we get into tax planning, upcoming legislation you should have on your radar, and how cost segregation studies can play a role in your strategy. Plus, we share our thoughts on pricing, what’s working, what’s not, and how to get more intentional with your financial game plan.
If you want your practice to grow smart this year, not just fast, this episode is packed with takeaways you can use right away.
Join us as Amanda Hanna shares her inspiring journey from veterinary technician to founder of Houston Spay Neuter, a high-volume clinic making a major impact on the homeless pet population in Houston. Amanda reflects on building her practice from the ground up, the teamwork and efficiency required to perform up to 96 surgeries a day, and the vital role of technicians in maintaining high standards of care. She highlights the importance of open communication, learning from mistakes, and fostering a supportive clinic culture. Amanda also opens up about the challenges of rapid growth and keeping team morale high. Outside the clinic, she’s pursuing a paramedic license and volunteering as an EMT, further demonstrating her commitment to service. Amanda invites fellow veterinarians to visit her practice, share ideas, and learn from one another.
In this episode of the Veterinary Ledger podcast, host Meghan Bingham speaks with Cory Friedman, managing director of the veterinary division of the Alera Group. They discuss the importance of employee benefits in the veterinary field, the evolution of health insurance, and how practices can navigate the complexities of offering competitive benefits. Cory shares insights on determining employee contributions, addressing common questions, and the real-life impact of health insurance on employees' lives. The conversation also highlights resources available for veterinary practices and the significance of collaboration in improving employee well-being.
In this engaging conversation, Dr. Tracy Sands shares her unique journey in veterinary medicine, discussing her unconventional path to becoming a veterinarian, the lessons learned from her upbringing on a sheep farm, and her philosophy on practice ownership and client care. She emphasizes the importance of passion in veterinary diagnostics, the significance of a clear practice vision, and the need for kindness in client interactions. Dr. Sands also reflects on her personal growth, including her recent embrace of tattoos, and her experiences with mobile practice.
In this episode of the Veterinary Ledger podcast, Michael Skarie shares his journey of opening Hess Ridge Animal Hospital in Parker, Colorado. He discusses the challenges and rewards of starting his own practice, the importance of customer service, and the value of building a supportive team. Michael emphasizes the need for a strong company culture focused on client service and shares insights on hiring, navigating surprises in business ownership, and balancing work with family life. He offers advice for aspiring business owners, highlighting the significance of having a supportive network and being prepared for sacrifices along the way.
In this conversation, Tom Seeko and CJ Burnett from Florida Veterinary Advisors discuss the importance of financial planning for veterinarians, focusing on liquidity, cash flow management, and retirement planning. They emphasize the need for personalized financial strategies and the significance of diversifying assets to ensure a comfortable lifestyle post-retirement. The discussion also touches on the challenges faced by veterinarians in managing their finances and the role of financial advisors in providing clarity and direction.
In this conversation, Jason Regalado shares his journey of transitioning from corporate veterinary practices to opening his own private practice in Garner, North Carolina. He discusses the challenges and opportunities he faced, including the importance of creating a people-centric environment, achieving AHA accreditation, and implementing innovative approaches to veterinary care. Jason emphasizes the significance of team dynamics, financial goals, and maintaining a work-life balance while striving for growth and community engagement.
In this conversation, Ryan Whitley from RWE Design Build discusses the intricacies of designing and constructing veterinary clinics. He explains the design-build process, emphasizing the importance of maximizing space and functionality while managing client expectations and budgets. Ryan also touches on the significance of fear-free certification in design and the collaborative approach to project management. The discussion highlights common misconceptions in veterinary construction and the evolving trends in the industry.