How do healthcare professionals maintain trust, privacy, and accessibility in an increasingly virtual world? Join Dr. Adrian Yee as he hosts an insightful conversation with UBC Rural Doctors’ Chair in Rural Health Dr. John Pawlovich and UBC Occupational Science & Occupational Therapy Assistant Professor Dr. Brodie Sakakibara. Together, they tackle the challenges of professionalism in virtual care, addressing the digital divide, building trust through humility and empathy, and ensuring patient privacy with secure protocols. This episode provides practical strategies for integrating technology into care delivery while prioritizing compassion and patient safety. Narrator - Dr. Kiran Veerapen Featuring - Dr. Adrian Yee, Dr. John Pawlovich, Dr. Bordie Sakakibara Produced by UBC Faculty of Medicine – Digital Solutions: Education – EdTech Producer/Editor/Writer - Stephen Gillis Audio Mastering and Cover Art Design - Sam McGuinness Executive Producer/Story Editor - Zachary Rothman Music licensed via Epidemic Sound Please rate, review, and subscribe. Follow @ubcmedvid. (C) UBC Medicine Learning Network. All Rights Reserved.

How does a healthcare system truly support its patients? In this episode, Darren reflects on navigating stigma and isolation after his HIV diagnosis in the 1980s, while Heather shares her six-year journey of fighting for recognition of her non-visible disability. Together with UBC Department of Family Practice Clinical Professor and Family physician, Dr. Maria Hubenette, they explore the challenges of building trust, the gaps in virtual care for complex needs, and the power of compassion, honesty, and personalized support. This compelling episode sheds light on what it takes to transform patient care into a partnership. Narrator - Dr. Kiran Veerapen Featuring - Darren Lauscher, Heather McCain, Dr. Maria Hubinette Produced by UBC Faculty of Medicine – Digital Solutions: Education – EdTech Producer/Editor/Writer - Stephen Gillis Audio Mastering and Cover Art Design - Sam McGuinness Executive Producer/Story Editor - Zachary Rothman Music licensed via Epidemic Sound Please rate, review, and subscribe. Follow @ubcmedvid. (C) UBC Medicine Learning Network. All Rights Reserved.

How can healthcare meet the unique needs of every patient? In this episode, individuals with complex health challenges share their deeply personal stories. From communication barriers to systemic misgendering, they illuminate the gaps in inclusive healthcare and the transformative potential of virtual care. This thought-provoking discussion explores innovative solutions from Rheumatologist and UBC Clinical Assistant Professor Dr. Brent Ohata to ensure every patient feels heard, valued, and supported. Narrator - Dr. Kiran Veerapen Featuring - Lo Rutherford, Alex DeForge, Dr. Brent Ohata Produced by UBC Faculty of Medicine – Digital Solutions: Education – EdTech Producer/Editor/Writer - Stephen Gillis Audio Mastering and Cover Art Design - Sam McGuinness Executive Producer/Story Editor - Zachary Rothman Music licensed via Epidemic Sound Please rate, review, and subscribe. Follow @ubcmedvid. (C) UBC Medicine Learning Network. All Rights Reserved.

What happens when patients don’t feel heard? In this episode, Samantha shares her journey with chronic pain, revealing the emotional toll of losing her identity and feeling dismissed by healthcare providers. Pain experts, UBC Clinical Assistant Professor Neil Pearson and UBC Dept of Physical Therapy Assistant Professor of Teaching Roland Fletcher discuss the importance of empathy, therapeutic alliances, and active listening in improving care. With insights into non-verbal communication and the benefits of virtual care, this episode emphasizes how trust and effective communication can lead to better health outcomes for patients navigating chronic conditions. Narrator - Dr. Kiran Veerapen Featuring - Samantha, Neil Pearson, PT, MSc, Roland Fletcher, BSC, MSc, PT, and PT learner Tom Kanwischer Produced by UBC Faculty of Medicine – Digital Solutions: Education – EdTech Producer/Editor/Writer - Stephen Gillis Audio Mastering and Cover Art Design - Sam McGuinness Executive Producer/Story Editor - Zachary Rothman Music licensed via Epidemic Sound Please rate, review, and subscribe. Follow @ubcmedvid. (C) UBC Medicine Learning Network. All Rights Reserved.

THE LISTEN is a podcast series that explores the impact and perspectives of patients and caregivers navigating virtual care. Accessing healthcare in rural and remote areas presents daunting challenges, from long, hazardous travel to limited resources. In this episode, we hear from a patient in northern BC who navigates these barriers. Faith, shares her uplifting experience with virtual care, highlighting its potential to build trust and improve community engagement. Rural family physician Dr. John Pawlovich and UBC Medicine graduate Dr Taiysa Rouault discuss how understanding patients’ unique contexts and crafting creative solutions can transform care delivery. Discover how virtual care is reshaping healthcare for underserved communities in this UBCMLN limited series, The Listen. Narrator - Dr. Kiran Veerapen Featuring - Faith, Dr. John Pawlovich, Dr. Taiysa Rouault Produced by UBC Faculty of Medicine – Digital Solutions: Education – EdTech Producer/Editor/Writer - Stephen Gillis Audio Mastering and Cover Art Design - Sam McGuinness Executive Producer/Story Editor - Zachary Rothman Music licensed via Epidemic Sound Please rate, review, and subscribe. Follow @ubcmedvid. (C) UBC Medicine Learning Network. All Rights Reserved.