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THE LISTEN is a new limited podcast series that explores the impact and perspectives of patients and caregivers navigating virtual care.
What happens when patients don’t feel heard?
In this episode, Samantha shares her journey with chronic pain, revealing the emotional toll of losing her identity and feeling dismissed by healthcare providers. Pain experts, UBC Clinical Assistant Professor Neil Pearson and UBC Dept of Physical Therapy Assistant Professor of Teaching Roland Fletcher discuss the importance of empathy, therapeutic alliances, and active listening in improving care. With insights into non-verbal communication and the benefits of virtual care, this episode emphasizes how trust and effective communication can lead to better health outcomes for patients navigating chronic conditions.
Narrator - Dr. Kiran Veerapen
Featuring - Samantha, Neil Pearson, PT, MSc, Roland Fletcher, BSC, MSc, PT, and PT learner Tom Kanwischer
Produced by UBC Faculty of Medicine – Digital Solutions: Education – EdTech
Producer/Editor/Writer - Stephen Gillis
Audio Mastering and Cover Art Design - Sam McGuinness
Executive Producer/Story Editor - Zachary Rothman
Music licensed via Epidemic Sound
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(C) UBC Medicine Learning Network. All Rights Reserved.
The Listen
THE LISTEN is a new limited podcast series that explores the impact and perspectives of patients and caregivers navigating virtual care.
