The Insurance Perspectives Podcast

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The Insurance Perspectives Podcast

HawkSoft

86 episodes

1 week ago

In this episode of the Insurance Perspectives podcast, Paul Hawkins and Rushang Shah discusses the importance of developing a strong company culture. They share insights on how to define and disseminate culture within an organization, the significance of core values, and the role of leadership in fostering an environment where employees feel valued and engaged. Takeaways Culture is defined by consistent and repeated behaviors.Purpose should extend beyond just selling products.Investing in peo...

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In this episode of the Insurance Perspectives podcast, Paul Hawkins and Rushang Shah discusses the importance of developing a strong company culture. They share insights on how to define and disseminate culture within an organization, the significance of core values, and the role of leadership in fostering an environment where employees feel valued and engaged. Takeaways Culture is defined by consistent and repeated behaviors.Purpose should extend beyond just selling products.Investing in peo...

Show more...

Episodes (20/86)

The Insurance Perspectives Podcast

Developing Company Culture with Paul Hawkins and Rushang Shah

In this episode of the Insurance Perspectives podcast, Paul Hawkins and Rushang Shah discusses the importance of developing a strong company culture. They share insights on how to define and disseminate culture within an organization, the significance of core values, and the role of leadership in fostering an environment where employees feel valued and engaged. Takeaways Culture is defined by consistent and repeated behaviors.Purpose should extend beyond just selling products.Investing in peo...

1 month ago

39 minutes

The Insurance Perspectives Podcast

Levitate Pt. 2 - April Jordan

In this episode, Kenny Hendricks chats with April Jordan about the impact of Levitate on Carolina Property Insurance. They discuss the agency's growth, the importance of client relationships, and how Levitate has transformed their operations through automation and personalized communication. April shares her passion for the insurance industry and the value of maintaining connections with clients and referral partners. Takeaways April emphasizes the importance of personal relationships in insu...

1 month ago

32 minutes

The Insurance Perspectives Podcast

Levitate Pt. 1 - Leia Stallings

In this episode of the Insurance Perspectives podcast, Kenny Hendricks sits down with Leia Stallings from Levitate and April Jordan from Carolina Property Insurance to discuss the unique value proposition of Levitate's communication platform. The conversation touches on the challenges faced by insurance agencies and the rewarding relationships built through technology partnerships. Takeaways Levitate is a communication platform for relationship businesses.Building relationships is key to agen...

2 months ago

28 minutes

The Insurance Perspectives Podcast

RPost Pt. 2 - Brenda James

In this episode of the Insurance Perspectives podcast, Kenny Hendricks is joined by Brenda James and Jake Finnell to discuss the importance of secure communication, the innovative features of RPost, and the evolving landscape of cybersecurity. Brenda shares how Mathews Insurance utilizes RPost to enhance agency efficiency and client security. Takeaways RPost offers a range of services beyond electronic signatures, including encrypted email and tracking.Cybersecurity threats are becomi...

2 months ago

28 minutes

The Insurance Perspectives Podcast

RPost Pt. 1 - Jake Finnell

In this episode of the Insurance Perspectives podcast, Kenny Hendricks sits down with Jake Finnell from RPost and Brenda James from Mathews Insurance to discuss RPost's easy-to-use and affordable email security/compliance services. The conversation highlights the evolution of RPost and the challenges and rewards of working with independent insurance agencies. The episode emphasizes the need for customer success and effective communication in a rapidly changing technological landscape. Corre...

2 months ago

28 minutes

The Insurance Perspectives Podcast

A Prospect's Perspective with Sembley & Aron Robertson

In this episode of the Insurance Protectors podcast, Aron Robertson interviews Joseph G. Ems from Sembley, discussing the importance of data ownership in insurance, the benefits of Sembley's technology for streamlining the insurance process, and the shift from personal to commercial lines among independent agents. They explore Sembley's origin story, its competitive advantages, and how it addresses common challenges like loss runs, ultimately emphasizing the need for efficiency and security i...

2 months ago

19 minutes

The Insurance Perspectives Podcast

Navigating Conflict Pt. 2 with Elia Gourgouris Ph.D.

In this episode of the Insurance Perspectives Podcast, we share Elia Gourgouris's presentation on navigating conflict from the 2025 HawkSoft User Group National Conference, #HUGatSea. Elia emphasizes the importance of self-awareness, adaptability, and kindness in resolving conflicts. By identifying whether we fall into victim, critic, bystander, or navigator roles, we can better manage our responses to challenges. He encourages listeners to embrace challenges, practice gratitude, and foster a...

2 months ago

28 minutes

The Insurance Perspectives Podcast

Navigating Conflict Pt. 1 with Elia Gourgouris Ph.D.

In this episode of the Insurance Perspectives podcast, Kenny Hendricks sits down with Elia Gourgouris to discuss the complexities of workplace conflict and resolution. He emphasizes the importance of vulnerability in leadership, the necessity of clear communication, and the role of curiosity in understanding differing perspectives. The conversation also touches on the challenges of family dynamics in business and the need for boundaries to maintain professionalism. Takeaways Conflict is part ...

3 months ago

26 minutes

The Insurance Perspectives Podcast

A Follow-Up Conversation with ePayPolicy, Pt. 2 - Sandi Copson

In this episode of the Insurance Perspectives podcast, Kenny Hendricks, Zac Franz, and Sandi Copson discuss the integration of ePayPolicy at O'Quinn Insurance. Sandi shares insights on the agency's history, their experience with ePay, and how the integration has streamlined workflows and improved client interactions. The conversation also touches on an agent's experience giving feedback to ePay and the overall value that ePay brings to the agency and its clients. Takeaways Onboarding with eP...

3 months ago

27 minutes

The Insurance Perspectives Podcast

A Follow-Up Conversation with ePayPolicy, Pt. 1 - Zac Franz

In this episode of the Insurance Perspectives podcast, Kenny Hendricks sits down with Zac Franz from ePay Policy to discuss the evolution of ePay, its new features, and the impact on agency operations and client experiences. The conversation touches on the importance of data ownership in the insurance industry, emphasizing the need for agencies to maintain control over their data. They highlight ePay's innovative solutions, such as Finance Connect, and their vision for expanding the payables ...

3 months ago

31 minutes

The Insurance Perspectives Podcast

LeO Pt. 2 - Steve Donigan

In this episode of the Insurance for Insurance Perspectives podcast, host Kenny Hendricks discusses the impact of LeO in Donigan Insurance with Steve Donigan and Camille. The conversation explores the agency's niche focus on landlords and investors, the challenges they faced before adopting LeO, and how the platform has transformed their lead generation and marketing efforts. The guests share their experiences, feedback on LeO, and the overall value it brings to their agency, emphasizing the ...

3 months ago

23 minutes

The Insurance Perspectives Podcast

LeO Pt. 1 - Scott Angell

In this episode of the Insurance Perspectives podcast, host Kenny Hendricks discusses the role of LeO in an independent insurance agency with Scott Angell. The conversation explores how an agency utilizes LeO as a prospecting tool, the evolution of LeO, the importance of data ownership, and the challenges and rewards of working with insurance agencies. Takeaways The goal of LeO is to help agents build a book of business by pinpointing their ideal market.LeO provides key data points to help br...

4 months ago

25 minutes

The Insurance Perspectives Podcast

The Importance of Service with Maverick Risk Partners

In this episode of the Insurance Perspectives Podcast, host Kenny Hendricks discusses the importance of community engagement and volunteering with Dawn Bijou Janes-Bartley and Mark Sacay from Maverick Risk Partners. They share their experiences and insights on how their agency supports local communities, the challenges and joys of volunteering, and the significance of giving back as independent agents. They emphasize the need for agencies to be involved in their communities and the impact of ...

4 months ago

31 minutes

The Insurance Perspectives Podcast

Building Relationships In Your Community with T5 Insurance Services

In this episode of the Insurance Perspectives podcast, Kenny Hendricks speaks with Stephen Turnbull of T5 Insurance Services to discuss the importance of community engagement and volunteering. Stephen shares his journey in the insurance industry and how he actively participates in community service through various organizations like Rotary and the local chamber of commerce. The conversation highlights the balance between business and volunteering, the impact of community involvement on agency...

4 months ago

33 minutes

The Insurance Perspectives Podcast

The Pizza Perspectives Podcast presented by Wild Mike’s Ultimate Pizza

Disclaimer: This is an April Fool's joke podcast. We will return to insurance-related content next week. Thank you! In this episode of the Pizza Perspectives presented by Wild Mike’s Ultimate Pizza, hosts Kenny Hendricks and Jeff White discuss their love for pizza, share stories about local pizzerias, the history of frozen pizza, and draft their perfect frozen pizza pie. They explore the significance of pizza in their lives, highlight unique pizza places, and engage in a lively debate about c...

4 months ago

35 minutes

The Insurance Perspectives Podcast

ClaimSetter Pt. 2 - Torry Wilcox

In this episode of the Insurance Perspectives Podcast, host Kenny Hendricks sits down with Torry Wilcox to discuss the role of ClaimSetter in his agency. The conversation explores the challenges faced by agencies in the claims process, the importance of customer experience, and how ClaimSetter serves as a valuable partner in improving client satisfaction and retention. Takeaways Customer experience is crucial in retaining clients.ClaimSetter helps improve the claims experience significantly.S...

5 months ago

31 minutes

The Insurance Perspectives Podcast

ClaimSetter Pt. 1 - Elnor Rozenrot

In this episode of the Insurance Perspectives podcast, host Kenny Hendricks sits down with Elnor Rozenrot of ClaimSetter and Torry Wilcox from Insure Pro. They discuss the challenges of the insurance claims process, the importance of trust between parties, and how ClaimSetter aims to streamline claims for a better customer experience. The conversation also touches on data ownership, the inertia within the insurance industry, and the opportunities for agencies to enhance their service offering...

5 months ago

28 minutes

The Insurance Perspectives Podcast

How to Sell to HawkSoft Agencies

In this episode of the Insurance Perspectives Podcast, host Kenny Hendricks sits down with members of the HawkSoft sales team, Paul Moyes and Linda Anderson, to explore the unique sales approach of HawkSoft. The conversation delves into the consultative sales philosophy that prioritizes building relationships over meeting quotas, the characteristics of HawkSoft customers, and the motivations that drive them. The discussion also highlights the importance of understanding the insurance industry...

5 months ago

39 minutes

The Insurance Perspectives Podcast

Elevate Teams Pt. 2 - Gail Crozier

In this episode of the Insurance Perspectives podcast, host Kenny Hendricks speaks with Gail Crozier, Chief Operations Officer of Woodland Park Insurance Services, and Dominic Piccirillo from Elevate Teams. They discuss the transition of Woodland Park to a fully remote agency, the integration of virtual assistants, and the significant impact Elevate Teams has had on their operations. Gail shares her journey in the insurance industry and how Elevate Teams has helped streamline processes and im...

5 months ago

33 minutes

The Insurance Perspectives Podcast

Elevate Teams Pt. 1 - Dominic Piccirillo

In this episode of the Insurance Perspectives podcast, host Kenny Hendricks speaks with Dominic Piccirillo, co-founder of Elevate Teams, and Gail Crozier from Woodland Park Insurance Services. They discuss the role of virtual assistants in the insurance industry, the importance of data ownership and security, and the challenges and successes of integrating virtual assistants into insurance agencies. The conversation highlights the value of building relationships and the positive impact of vir...

6 months ago

32 minutes