In this episode of the Insurance Perspectives podcast hosted by Michael Ley, director of network relations at HawkSoft, we celebrate 30 years of HawkSoft by speaking with a few of the long-tenured employees at the company. The conversation highlights their unique journeys, the core values that define the company culture, the challenges faced in providing exceptional customer service, and the lessons learned throughout their careers at HawkSoft. Takeaways Employees appreciate the s...
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In this episode of the Insurance Perspectives podcast hosted by Michael Ley, director of network relations at HawkSoft, we celebrate 30 years of HawkSoft by speaking with a few of the long-tenured employees at the company. The conversation highlights their unique journeys, the core values that define the company culture, the challenges faced in providing exceptional customer service, and the lessons learned throughout their careers at HawkSoft. Takeaways Employees appreciate the s...
Navigating Conflict Pt. 2 with Elia Gourgouris Ph.D.
The Insurance Perspectives Podcast
28 minutes
5 months ago
Navigating Conflict Pt. 2 with Elia Gourgouris Ph.D.
In this episode of the Insurance Perspectives Podcast, we share Elia Gourgouris's presentation on navigating conflict from the 2025 HawkSoft User Group National Conference, #HUGatSea. Elia emphasizes the importance of self-awareness, adaptability, and kindness in resolving conflicts. By identifying whether we fall into victim, critic, bystander, or navigator roles, we can better manage our responses to challenges. He encourages listeners to embrace challenges, practice gratitude, and foster a...
The Insurance Perspectives Podcast
In this episode of the Insurance Perspectives podcast hosted by Michael Ley, director of network relations at HawkSoft, we celebrate 30 years of HawkSoft by speaking with a few of the long-tenured employees at the company. The conversation highlights their unique journeys, the core values that define the company culture, the challenges faced in providing exceptional customer service, and the lessons learned throughout their careers at HawkSoft. Takeaways Employees appreciate the s...
