In this episode of the Change Management Podcast, Mark Jackson is joined by Henry Engelhardt, founder and former CEO of Admiral Group, to explore the powerful role of culture in organisational success.
Henry reflects on Admiral’s remarkable journey from its launch in 1993 to becoming the UK’s largest car insurer, highlighting how a strong workplace culture was fundamental to that growth.
He shares his perspective on what culture really means in practice, how it drives performance, and why creating a great place to work is key to delivering outstanding results. Together, they delve into the nuances of leadership, employee engagement, and the link between a thriving culture and long-term success.
In this episode of the Change Management Podcast, Louise Bright reunites with Pam Heneberry, Managing Director of the Professional Development Center, to discuss the crucial elements of building a positive workplace culture. Pam shares insights on how organisational values and leadership authenticity shape culture, why curiosity is essential for senior leaders, and the importance of psychological safety for encouraging open communication. Together, they explore the nuances of leading with integrity and fostering environments where employees can thrive.
Louise Bright, Pro Vice Chancellor at the University of South Wales, hosts an important conversation with Sal Naseem, former Director for London at the Independent Office for Police Conduct. They discuss the vital role of inclusive leadership and culture in the wake of recent unrest in the UK, sparked by misinformation and anti-Muslim sentiment. Sal shares his experiences and insights on how leaders can support colleagues and foster inclusivity, while also addressing the wider societal issues that fuel division.
In this episode, Ben Calvert, Vice Chancellor of the University of South Wales, discusses the art of decision-making with Simon Hallett, Vice Chairman at Harding Lovener and Chairman of Plymouth Argyle FC. They explore how businesses and leaders can implement effective processes to move beyond intuition, balancing skill and luck to drive success. Simon also shares insights from behavioural economics and the Alliance for Decision Education, aiming to instil better decision-making in schools.
In this episode we will chat to James Boyd, Professor of public health at La Trobe University Australia, about the Digital Health Revolution and how we change Big Data to Smart Data.
The host for season 4 is Mark Jackson, Director of the South Wales Business School and co-director of the Leading Digital Transformation Intensive Learning Academy at the University of South Wales.
To find out more about this podcast and our business services at USW visit https://southwales.ac.uk/business.
In this episode we will discuss how clinical and digital strategy are brought together using the national Clinical Framework. We will cover the importance of good clinical engagement, and the use of design principles as an approach to informing strategy, and how 'Informaticians' play a key roll in facilitating this.
We're joined by Allan Wardhaugh, Interim Clinical Programme Director: National Clinical Framework.
The host for season 4 is Mark Jackson, Director of the South Wales Business School and co-director of the Leading Digital Transformation Intensive Learning Academy at the University of South Wales.
To find out more about this podcast and our business services at USW visit https://southwales.ac.uk/business.
In this episode we explore digital health and med tech; learning from the pandemic response; and the future digital health strategy for Wales. Our guest is Ifan Evans, Executive Director of Strategy at Digital Health and Care Wales and previously Director of Digital Technology and Transformation at Welsh Government.
The host for season 4 is Mark Jackson, Director of the South Wales Business School and co-director of the Leading Digital Transformation Intensive Learning Academy at the University of South Wales.
To find out more about this podcast and our business services at USW visit https://southwales.ac.uk/business.
In season 4, we explore the concept of Digital Transformation, how it can apply to organisations and how it works in practice. We discuss how digital transformation can help any organisation become an agile one.
In this episode we discuss what digital transformation in health care really means and explore the differences between the leadership and change challenges.
We're joined by guest Bob Hudson, Interim Chair at Digital Health and Care Wales, Visiting Professor and Co-Director of the Intensive Learning Academy at the University of South Wales.
The host for season 4 is Mark Jackson, Director of the South Wales Business School and co-director of the Leading Digital Transformation Intensive Learning Academy at the University of South Wales.
To find out more about this podcast and our business services at USW visit https://southwales.ac.uk/business.
In this episode we explore the concept of Design Thinking in business and how it can leads to innovation by focusing on your customer’s needs.
Hosts Professor Jonathan Deacon and Phil Harfield are joined by Simon Hall from Airway Medical.
To find out more about this podcast and our business services at USW visit southwales.ac.uk/business
The unprecedented challenges we have experienced in planning and delivering all aspects of health and care services during the COVID-19 pandemic have acted as a catalyst for testing innovative, outcome focused approaches.
This has brought a new focus to how we deliver safe, person-centred services in these exceptional circumstances, and an opportunity to take learning and modernise, with a view to future-proofing our services.
Hosts Professor Jonathan Deacon and Phil Harfield are joined by Bob Hudson, Interim Chair of Digital Health and Care Wales.
To find out more about this podcast and our business services at USW visit southwales.ac.uk/business
Everyone can be a “designer”. In this episode we discuss how to foster creativity amongst our teams. We explore strategies for creativity and serve a checklist for leaders who want to create a culture where ideas flow. We also talk about failure, and how it can be a breeding ground for innovation.
Hosts Professor Jonathan Deacon and Phil Harfield are joined by Sophie Evan-Hughes, UX Manager at Confused.com.
To find out more about this podcast and our business services at USW visit southwales.ac.uk/business
In this episode we discuss opportunities for organisations to ‘redefine success in business’, through being responsive to environmental and social innovation drivers. Jonathan and Phil are joined by guest Adam Fletcher from the British Heart Foundation.
In this season of The Change Management Podcast we explore the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield. To find out more about this podcast and our business services at the University of South Wales visit southwales.ac.uk/business.
In this season we explore the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield. In this episode we will be discussing how customers are motivated and digitally empowered to seek out ‘meaningful’ experiences with organisations. As well as exploring how organisations can better use customer insights to drive change from within. We're joined by our guest, Paul Laughlin, Director of Paul Laughlin Consultancy.
To find out more about this podcast and our business services at USW visit southwales.ac.uk/business
Welcome to season 3 of The Change Management Podcast. In this season we explore the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield. In this episode we introduce the concept of Design Thinking and how it leads to innovation and improved problem solving by focusing on your customer’s needs. We're joined by our guest, Delivery Coach, Damien Sangster.
To find out more about this podcast and our business services at USW visit southwales.ac.uk/business
Change is incredibly complex and like a jigsaw with intricate pieces that all have to fit together. Where do we start? At the edges, in the middle? We all know that we need to do something and ultimately, make a difference to those around us, whoever they may be.
Dr Louise Bright is joined by Kate Cooper, Head of Research, Policy and Standards at The Institute of Leadership and Management. She is a Keynote Speaker, Researcher and Forbes Blogger.
In this episode, we discuss what new challenges and approaches leaders should lookout for, so their people and organisations can thrive in the post-pandemic world.
Most workplaces that are going through change will manage the process through projects. But how do you clearly define what a project is, how it fits into the strategic plans of the business - and is it the right thing to do? The destination may be the same, but the journey is different.
In this episode, we look at the difference between project programmes and portfolios, how it is vital that they are connected so that they can be successful and more importantly, how to navigate along the right path for your organisation and teams.
Presented by Dr Louise Bright with guest Richard McDermott.
People can get promoted into management positions without having the fundamental knowledge and experience to be really effective at driving change.
In this episode we explore why this happens with Victoria Hall, Partner at Make Sense Limited. We discuss techniques to help managers cope with the extra responsibility. We look at driving real change and how understanding human behaviour, motivation and performance can influence this.
Agile is a word banded about in many guises, agile working, agile transformation, and more commonly agile projects. In its simplest form agile means: ‘able to move quickly and easily’ We think this best applies to a dynamic project environment and it's here to stay.
This podcast explores, what Agile PM is what are the main components that make a real difference to the way we manage projects, and why that is good for your business.
Miles Huckle shares insights and lessons learned on adopting and integrating agile principles and practices into a variety of work environments. He also covers the PMO’s role in supporting teams, hybrid approaches, and dealing with complexity.
Digital Transformation isn’t just a tech project, it’s a people project.
Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation.
In this episode Dr Louise Bright is joined by Paul Laughlin, an expert in data, analytics and insight leadership.
Data tells us so much about the world we live in, the people and customers we work with and how we can develop and improve. How can we use this to our advantage and make major improvements in business process, culture and customer experiences and ultimately move our businesses forward in the new world. This podcast explores what data can tell us, what we should be doing with it to gain answers to questions about our business.
Workplaces can be broken by dysfunctional teams. In his book ‘The Five Dysfunctions of a Team’, Patrick Lencioni reveals that trust, is the most important foundation to build cohesive and highly functioning teams. In this episode we explore why the foundation of trust is more relevant than ever in today's world of remote working and constant change. Dr Louise Bright is joined by Kevin Christie, Director at Christie Wells Associates.
