S3E2. Customer Experience

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The Change Management Podcast

University of South Wales

29 episodes

2 days ago

The Change Management Podcast takes a deep dive into thinking clearly during times of change. We explore how leaders can focus on what will ultimately help the organisation to thrive. Season 1 and 2 of the podcast features experts in organisational change and is hosted by Dr Louise Bright, Director of Research and Business Engagement at the University of South Wales Season 3 explores the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield from USW.

Management

Business

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Management

Business

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S3E2. Customer Experience

The Change Management Podcast

26 minutes 42 seconds

4 years ago

S3E2. Customer Experience

In this season we explore the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield. In this episode we will be discussing how customers are motivated and digitally empowered to seek out ‘meaningful’ experiences with organisations. As well as exploring how organisations can better use customer insights to drive change from within. We're joined by our guest, Paul Laughlin, Director of Paul Laughlin Consultancy.

To find out more about this podcast and our business services at USW visit southwales.ac.uk/business