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The Big Leap Podcast
CleverTap
53 episodes
15 hours ago
A podcast series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.
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Marketing
Business
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All content for The Big Leap Podcast is the property of CleverTap and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
A podcast series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.
Show more...
Marketing
Business
Episodes (20/53)
The Big Leap Podcast
Let’s Talk Retention | Episode 3 - Sumit Jasoria, Co-founder & CEO of Newme

Dive into the world of fast fashion with Sumit Jasoria, Co-founder & CEO of Newme and Abhinay Jain, Director of Product-led Growth, CleverTap in the latest episode of Let's Talk Retention!

Listen to the podcast to discover

  • the early journey of Newme, how it started
  • their vision, and team dynamics
  • Why Tech comes first before fashion at NewMe
  • Target audience insights and challenges faced
  • Customer engagement and retention strategies
  • And the thrilling story behind opening their very first offline store

Don't miss this insightful discussion on building brand loyalty in the fashion world! #customerengagement #fashionindustry #indianfashion

Show more...
2 years ago
23 minutes 51 seconds

The Big Leap Podcast
Let’s Talk Retention | Episode 2 - Richa Sethi, Co-founder & CEO, GetLitt

Welcome to the second episode of our #CleverTapforstartup series - ‘Let’s Talk Retention’!


Our guest today is a seasoned entrepreneur with a strong passion for making stories accessible & fun for children - Richa Sethi, Co-founder & CEO, GetLitt. Listen to this podcast, as she deep dives into how she founded GetLitt and gave it a gamified approach for inspiring children to read! Tune in to uncover the success of GetLitt’s retention and engagement strategies!

#CleverTapforstartups #LetsTalkRetention #StartupVibes

About us CleverTap is the all-in-one customer engagement platform that helps brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It’s the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product. For more information, visit clevertap.com or follow us on: LinkedIn: https://www.linkedin.com/company/clev... Instagram:   / clevertapofficial   Twitter:   / clevertap  

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2 years ago
23 minutes 18 seconds

The Big Leap Podcast
Tobias Boerner’s Recipe For Successful Hyper-Personalization and Building Customer Trust Early

Though Tobias Boerner has been fasting since 2019, his app has done the opposite,  feasting on effective growth and retention practices for years to reach over 26 million users worldwide. Our host Peggy Anne Salz chews on some techniques that established Fastic as the world's leading intermittent fasting app with Tobias in this Big Leap episode. Co-Founder and CEO of Fastic, Tobias has a passion for marketing and a laser focus on growth. In the episode, he explains how he bakes these passions into his retention recipe and perfects personalization to reach a customer app rating of 92%. 


“The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.


About CleverTap:

We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps. 


Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty.


Visit our website: https://clevertap.com/​


Our Socials

LinkedIn: https://www.linkedin.com/company/clevertap 

Twitter: https://twitter.com/CleverTap​​ 

Instagram: https://www.instagram.com/clevertapofficial 

Facebook:https://www.facebook.com/clevertap 


CHAPTER TIMESTAMPS

00:00 - Fastic, a renowned intermittent fasting app

03:37 - Building trust during the onboarding process

06:30 - How to satisfy customer personalization cravings

11:57 - Climbing the rungs of the personalization ladder

15:23 - AI's role in a good customer journey

17:44 - Delivering communications when they count

19:52 - How retention keeps the growth wheel turning 

22:54 - A small action that made a big impact

25:23 - Rapid-fire Q&A

Show more...
2 years ago
28 minutes 6 seconds

The Big Leap Podcast
How Rooter Harnessed Customizable Client Care To Become Google Play’s #1 App

How did Piyush Kumar grow Rooter to a #1 app on Google Play with 16.2 million monthly users while maximizing monetization every step of the way? Our host Peggy Anne Salz sat down with Rooter's Founder and CEO this week to discuss his strategy to rocket Rooter, India's leading game and Esports streaming platform with 16.2 million monthly users and 1.2 million creators, to the top of the app store. Kumar reveals how he is building an "ecosystem for growth," cultivating a thriving community of gaming enthusiasts who, in turn, attract a large and loyal audience of their peers. This dynamic keeps user acquisition costs low (organic accounts for over 55% of all app downloads) and brand attraction high (Rooter counts deals with over 100 top brands, including Mountain Dew). In this episode, Kumar shares the approach to advertising, product development, and creator care that drives high retention and ensures Rooter's growth model remains "extremely sustainable."


“The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies, and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.


About CleverTap:

We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps. 


Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty.


Visit our website: https://clevertap.com/​


Our Socials

LinkedIn: https://www.linkedin.com/company/clevertap 

Twitter: https://twitter.com/CleverTap​​ 

Instagram: https://www.instagram.com/clevertapofficial 

Facebook:https://www.facebook.com/clevertap 


CHAPTER TIMESTAMPS

00:00 - Rooter: India's leading game and eSport streaming platform

03:08 - Work-life balance leading to better work performance

05:42 - What would Piyush tell his younger self?

07:23 - How has Rooter pivoted its strategy over the years?

09:54 - Grow an audience by giving them the best tools and support for content creation

16:40 - Take monetization seriously and start early

21:20 - "The biggest factor of growth is your customer acquisition cost"

24:33 - Adaptable personalization

29:07 - Who helps Rooter listen to its audience?

32:55 - Rapid-fire Q&A

36:10 - Piyush's Golden Rule for retention

Show more...
2 years ago
38 minutes 27 seconds

The Big Leap Podcast
Building Trust And Engagement Through Customer Involvement with Cardiogram’s Stacy Earl

Customer trust and a great value proposition are musts for mobile health apps. Cardiogram by Ilumivu has both. In this episode, our host, Peggy Anne Salz, sits down with Cardiogram’s VP of Marketing, Stacy Earl, to learn how this healthcare app uniquely approaches customer education to build retention and growth. “You've gotta show the value of the product early on, especially as the economy's tightening down,” Stacy says. Throughout the episode, Stacy divulges how Cardiogram differentiates itself from free options to move customers down the funnel and shares her trick for boosting customer engagement and reaching app users on all channels.


“The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.


About CleverTap:

We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps. 


Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty.


Visit our website: https://clevertap.com/​


Our Socials

LinkedIn: https://www.linkedin.com/company/clevertap 

Twitter: https://twitter.com/CleverTap​​ 

Instagram: https://www.instagram.com/clevertapofficial 

Facebook:https://www.facebook.com/clevertap 


CHAPTER TIMESTAMPS

00:00 - Welcome Stacy Earl, growth marketing expert

03:52 - An app to predict and prevent heart concerns

05:07 - How does Cardiogram differentiate its offering from free data?

08:19 - It pays off to involve your customers in new development

12:42 - Design for personalization from the start

15:48 - Your app needs a MarTech solution and a patient, creative person

19:42 - Reach people on their preferred channel, not yours 

21:32 - What does a good engagement experience look like to Stacy? 

22:38 - Stacy's biggest personal mistake turned great lesson

24:21 - Great customer relationships = easier conversion

Show more...
2 years ago
29 minutes 57 seconds

The Big Leap Podcast
Vernesa Cutuk On Building Retention In Your Sleep And The Value Of Predictability

CRM Marketing Specialist Vernesa Cutuk joins Peggy Anne Salz in this episode to talk about how Sleep Cycle — your one-stop-shop for improving and understanding your sleep — bakes retention into its brand. The Sweden-based subscription app has a unique approach to segmentation and customer data mapping that keeps its customers coming back for more. Throughout the episode, Vernesa discusses this strategy and how Sleep Cycle combines engagement campaigns with conversion ones to build trust and deepen user engagement. Vanessa also reveals what she believes is a secret power tool for CRM leaders, while Peggy shares a few early data points from Clever Tap's Subscription App Data Science Report.


“The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.


About CleverTap:

We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps. 


Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty.


Visit our website: https://clevertap.com/​


Our Socials

LinkedIn: https://www.linkedin.com/company/clevertap 

Twitter: https://twitter.com/CleverTap​​ 

Instagram: https://www.instagram.com/clevertapofficial 

Facebook:https://www.facebook.com/clevertap 


CHAPTER TIMESTAMPS

00:00 - What about Vernesa's eclectic life makes her a better CRM

02:33 - Sleep Cycle's value proposition: Helping you get better at sleeping

06:51 - Innovative approaches to habit-forming

09:43 - Staying on top of nerdy features for the sleep data lovers

11:41 - How do you segment people based on their sleep?

15:54 - Sleep Cycle’s tricks to moving people through the funnel

19:10 - Your audience might not respond to that email campaign

22:04 - The do's and don'ts of brand tone

23:48 - How Sleep Cycle builds trust with its users and deepens engagement

25:59 - Baking retention into your brand

27:22 - What should CRM leaders know about what's coming next?

Show more...
2 years ago
31 minutes 3 seconds

The Big Leap Podcast
Raw Authenticity And Value-Based Marketing Saves Lives At Mindful Mamas

Mindful Mamas doesn’t refer to its app users as audiences or customers or even consumers. They’re just moms. And they are the center of all the brand’s operations. Our host Peggy Anne Salz sits down with Jillian Lee Stout, Co-founder and CPO of Mindful Mamas, in this episode. The pair discuss the Denver-based startup focused on mindfulness & mental health for mothers at every stage and how it has perfected retention and hyper-personalization by constantly asking, “How well are we serving mom?”  Jillian shares Mindful Mamas' unique approach to habit-forming features, how the brand retains a 50% email open rate, and a campaign where moms unsubscribed because they weren’t receiving push notifications.


“The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies, and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.


About CleverTap:

We are a mobile user engagement and analytics platform enabling startups, marketers, and developers to use the power of data and messaging to personalize customer experiences on mobile apps. 


Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty.


Visit our website: https://clevertap.com/​


Our Socials

LinkedIn: https://www.linkedin.com/company/clevertap 

Twitter: https://twitter.com/CleverTap​​ 

Instagram: https://www.instagram.com/clevertapofficial 

Facebook:https://www.facebook.com/clevertap 


CHAPTER TIMESTAMPS

00:00 - Orchestrating a mindful group of moms

04:56 - Connecting with the vulnerability-first approach

07:46 - The campaign where people subscribed because of the push notifications

10:16 - An approach to habit-forming features that saves lives

17:32 - Treating each mom like an individual client

20:48 - It's not marketing; it's a feature

25:45 - Listen to your customers and then dig deeper

29:35 - Using CHATGBT for market research

31:16 - The next step for Mindful Mamas

Show more...
2 years ago
35 minutes 55 seconds

The Big Leap Podcast
Let’s Talk Retention | Episode 1 - Vaibhav Gupta, CEO, ChefKart

Welcome to the first episode of our new podcast series, ‘Let’s Talk Retention’, where we focus on the challenges of early-stage startups. Here we speak to founders of promising startups and get their perspectives on growth, and retention strategies.

Listen in as our guest, Vaibhav Gupta, Co-Founder and CEO of ChefKart, shares his entrepreneurial experience in creating ChefKart and how 'Retention' became one of their strongest growth levers.

About us

CleverTap – World's #1 Retention Cloud helps growth teams understand, segment & engage their users for increased retention, CLV & campaign ROI. The platform, trusted by 2000 customers, is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.


To know more about CleverTap for Startups and get access to our exclusive community for startup founders, check out this page


Show more...
2 years ago
20 minutes 48 seconds

The Big Leap Podcast
Aurélie Genet On Inventive Mindsets and Focused Frameworks For Sustainable Retention

The best retention strategy is long-term and company-wide. This is the view of Aurélie Genet, a product marketing leader who has pioneered retention efforts and user acquisition strategies at companies like Flo Health, Skyscanner, and Trainline. In this episode, she talks with our host Peggy Anne Salz about her Growth Triangle—a simple framework for robust retention—and the importance of intellectual honesty. Aurélie encourages companies to be candid about their product, their competitors, and how they fit into the world and their industry. Most importantly, though, she reminds marketers that user empathy and context, not tricks and “get rich quick” schemes, are the foundations of a strong retention strategy.


“The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.


About CleverTap:

We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps. 


Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty.

Visit our website: https://clevertap.com/​


Our Socials

LinkedIn: https://www.linkedin.com/company/clevertap 

Twitter: https://twitter.com/CleverTap​​ 

Instagram: https://www.instagram.com/clevertapofficial 

Facebook:https://www.facebook.com/clevertap 


CHAPTER TIMESTAMPS

00:00 - Developing user empathy

03:44 - A case study in unconventional retention strategy

07:54 - How to find your leaky business buckets

10:17 - The growth triangle framework and intellectual honesty 

14:22 - Understanding user context + what realtime data matters?

16:49 - Marketing and Product teams should optimize the next best actions 

22:32 - Get in touch with your customers’ desires and fears

24:46 - Shaping the problem-solving retention mindset

27:50 - How marketers can get timing right

30:31 - Aurelie's chief source of inspiration

Show more...
2 years ago
33 minutes 12 seconds

The Big Leap Podcast
Retain Customers By Making Marketing Fun Again With OTB Digital’s Jarrett Thomas

Jarrett Thomas has generated over 5 million organic views on LinkedIn and closed $2 million deals on his couch. With his strategy, you can, too. Our host Peggy Anne Salz chats with Jarrett in this episode about the power of the personal brand and how envisioning digital differently skyrocketed Jarrett’s sales. Brands can no longer buy customer loyalty or connections. Instead, people want to buy from people. Therefore, Jarrett encourages marketers to step onto the sales floor to truly understand their customers and bring their whole selves to work. He and his team at OTB Digital, a creative agency that helps businesses with video content and creative marketing strategies, urge brands to incentivize personal branding and get curious about what differentiates them from competitors. Jarrett retains customers effortlessly with his daily LinkedIn posts and believes other brands can do the same—even on a limited budget. “LinkedIn is the biggest highway in the world,” Jarrett says. “And you get to put a billboard up every day.” 


“The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.


About CleverTap:

We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps. 

Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty.

Visit our website: https://clevertap.com/​


Our Socials

LinkedIn: https://www.linkedin.com/company/clevertap 

Twitter: https://twitter.com/CleverTap​​ 

Instagram: https://www.instagram.com/clevertapofficial 

Facebook:https://www.facebook.com/clevertap 


CHAPTER TIMESTAMPS

00:00 - Introducing Jarrett

01:59 - Make marketing fun again

03:29 - The power of a personal brand

07:01 - Are you ready to take the road less traveled?

11: 17 - Focus on the four Cs

14:14 - How to retain the community you just built?

16:17 - What hasn't Jarrett tried, and what is social selling?

19:58 - Change your mindset to change your sales

23:22 - Let your employees get bit by the LinkedIn bug

25:40 - Bring your whole self to work

27:10 - "More Than A Title"

Show more...
2 years ago
31 minutes 53 seconds

The Big Leap Podcast
Danielle Vona On Cooking Up Mouth-Watering Engagement Rates

Customer retention and engagement must be earned. Bloomin' Brands, the parent company of casual dining restaurants like Outback Steakhouse and Carrabba's Italian Grill builds their bloomin' base with a simple motto: "wherever you are, whenever you want it."  This week, Peggy Anne Salz chats with Danielle Vona, Senior VP and CMO of Bloomin' Brands, on combining digital and physical assets to connect culture and business performance. In this episode, Danielle details limited edition NFTs, symbiotic influencer relationships, and the dining rewards program that keep Outback's customer retention hot and have resulted in 314 million impressions and 94 million dollars in earned media.  


“The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.


About CleverTap:

We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps. 


Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty.

Visit our website: https://clevertap.com/​


Our Socials

LinkedIn: https://www.linkedin.com/company/clevertap 

Twitter: https://twitter.com/CleverTap​​ 

Instagram: https://www.instagram.com/clevertapofficial 

Facebook:https://www.facebook.com/clevertap 


CHAPTER TIMESTAMPS

00:00 - Blooming with high energy and innovation at Bloomin' Brands

03:10 - OutBack's approach to social and the success of the Teammates Program

10:57 - Using NFT to connect culture and business performance

14:49 - Reimagining No Rules, Just Right and the Dine Rewards Program

19:46 - Keeping customer retention hot with real-time engagement

22:58 - "You have to earn space on someone's phone"

25:00 - Test, test, test, and lean into change.

Show more...
2 years ago
28 minutes 47 seconds

The Big Leap Podcast
Data-Driven Testing And User Psychology Are The Keys To Subscription Growth, Says Phiture’s Andy Carvell

Attracting subscribers to your mobile app is only one hurdle in growing your business. You have to keep them paying for that subscription, month after month, and year after year. What better person to offer advice on customer retention than Andy Carvell, Partner and Co-founder of growth consultancy Phiture, who developed one of the first mobile games early in his career? In this episode, part of the special retention marketing series sponsored by CleverTap, our host Peggy Anne Salz speaks with Andy about his secrets for optimizing subscription revenue. He says it’s a mix of user psychology, plus data-driven testing – lots of it.

“The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.

About CleverTap:

We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps.

Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty.


Visit our website: https://clevertap.com/​


Our Socials

LinkedIn: https://www.linkedin.com/company/clevertap

Twitter: https://twitter.com/CleverTap​​

Instagram: https://www.instagram.com/clevertapofficial

Facebook:https://www.facebook.com/clevertap


CHAPTER TIMESTAMPS

00:00 - From shooting games to shooting star consultancy

05:19 - Optimizing commitment: subscription apps’ next top model

08:59 - User research + data-driven testing

11:01 - The bigger the change, the better the results

12:40 - Playing the LTV long game

14:17 - Conversion rate optimizers: hold on to your trigger finger OR The trials and tribulations of subscription app marketing

17:06: Hunting for a highly valuable user

19:46 - Personalize everything

21:51 - Explaining PPR: Positive Pulse Ratio

22:59 - The power of a “Hey, it’s us again” email

26:39 - Free learning with Future Academy

28:28 - Andy’s #1 tip for optimizing mobile subscription revenue

Show more...
2 years ago
34 minutes 35 seconds

The Big Leap Podcast
Times Internet’s Vivek Girotra on Increasing FinTech App Retention and Meeting Engagement Goals

If you want your FinTech app to thrive, perfect your lifecycle marketing system. That’s what Times Internet’s VP of Growth Marketing, Vivek Girotra, recommends. In this episode recorded late last year, our host Peggy Anne Salz questions Vivek on best practices for FinTech apps to increase user retention and meet engagement goals. Vivek implores marketers to leverage market cycles, personalize communications, and get creative with metrics while he announces Abound – a neobank for Indian expats who live outside the subcontinent.


“The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.


About CleverTap:

We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps.

Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty.


Visit our website: https://clevertap.com/

Our Socials

LinkedIn: https://www.linkedin.com/company/clevertap

Twitter: https://twitter.com/CleverTap

Instagram: https://www.instagram.com/clevertapofficial

Facebook:https://www.facebook.com/clevertap


CHAPTER TIMESTAMPS

00:00 Vivek’s approach to FinTech

06:17 Adjusting product based on market research

09:03 Fintech apps as underlying UA campaigns

12:33 The US loves super stores, but will it love a super app?

15:22 Leveraging cricket and the macrocycle

18:33 The five Ws

21:51 Reducing FinTech churn

23:20 How Times Internet increases “customer stickiness”

26:51 Moving customers down the funnel

29:23 Blending a metric smoothie

31:38 Marketers: stop being lazy

33:53 Invest in brand marketing at the right time

34:58 Announcing Abound

Show more...
2 years ago
34 minutes

The Big Leap Podcast
How Streaming Platform ZEE5 Global Goes Beyond A/B Testing To Achieve Stellar Results

How did ZEE5 build the platform, the content and the marketing muscle to become the top-ranking app for South Asian entertainment across 190+ countries, as well as the number one spot in the U.S and the U.K  and the number two spot in Europe? Part of the credit goes to the content (a slate of 200,000 hours of on-demand content that includes original series, movies, TV shows, and more). But another ace in the company’s hand is a unique approach to A/B testing that allows the company to change and customize campaigns and offers with just a simple drag-and-drop. In this episode our host Peggy Anne Salz speaks with Vinay Iyengar, Vice President - Head of User Growth and B2C revenue at ZEE5 Global. He delves into what he calls “ABC testing” and reveals the real metrics marketers must track. He also takes on a world tour of local tastes and how simple tweaks can make ad creatives more appealing and effective.


“The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.


About CleverTap:

We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps.

Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty.


Visit our website: https://clevertap.com/​

Our Socials

LinkedIn: https://www.linkedin.com/company/clevertap

Twitter: https://twitter.com/CleverTap​​

Instagram: https://www.instagram.com/clevertapofficial

Facebook:https://www.facebook.com/clevertap


CHAPTER TIMESTAMPS

00:00 - The latest and greatest at C5

02:45 - Pricing: To personalize or not personalize?

06:49 - LTV—The Mother of Metrics

10:20 - Cracking the code to measurement and perfect personalization

14:31 - Goodbye AB Testing. Hello ABC.

18:26 - 🎵 Automation and Segmentation sitting in a tree…amplifying engagement perfectly 🎵

19:59 - Effective communication methods based on global region

24:01 - Proof that content really is king

27:33 - The value of real-time analytics

29:26 - Your golden tickets to high customer retention

Show more...
2 years ago
30 minutes 20 seconds

The Big Leap Podcast
Listen Or Die: Ecommerce Giant Meesho On Why You Need To Hear What Your Customers Are Telling You In The App And Everywhere Else

Understanding your customers starts with listening to their needs. In practice, this means conducting ongoing conversations with your customers, using their preferred channels and delivering the messaging they appreciate. Meesho, a leading online shopping and reselling platform, is taking it a giant step further by turning customer listening into a company-wide mission. In this episode, our host Peggy Anne Salz speaks with Kirti Varun Avasarala, Meesho Chief Product Officer, about innovative marketing approaches paying huge dividends. He shares why “Listen or Die” is the golden rule at Meesho. He also reveals the benefits of following a disruptive strategy that puts lower pricing ahead of convenient commerce, effective push notifications and how to deliver shopping experiences that are off the charts.


“The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.


About CleverTap:

We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps.

Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty.


Visit our website: https://clevertap.com/​

Our Socials

LinkedIn: https://www.linkedin.com/company/clevertap

Twitter: https://twitter.com/CleverTap​​

Instagram: https://www.instagram.com/clevertapofficial

Facebook:https://www.facebook.com/clevertap


CHAPTER TIMESTAMPS

00: 00 - Kirti Varun Avasarala: What differentiates a great business leader?

03:44 - Redefining the core shopping experience with live-streaming commerce

05:52 - To disrupt the market, you need to know your customer base

08:45 - Listen or Die: Meesho’s Company Motto

10:52 - Gamifying e-commerce

14:29 - Invisible tech and simple UX: a case study in knowing your target audience

17:53 - The sweet spot for push notifications

22:47 - Four orders in the first four months: identifying the habit formation point

27:15 - Product-led growth and evolving personalization

29:31 - Rapid-fire: selling to the masses and Kirti’s golden rule of retention

Show more...
2 years ago
33 minutes 7 seconds

The Big Leap Podcast
3 top tips from CMO Scott Dodson

What’s the biggest mistake people make about retention? How do you improve retention, and deliver the value your marketing promises? And in a busy and noisy world, how do you communicate your value succinctly?

In this brief “top tips” session with former CMO of Play Magnus Group Scott Dodson, we chat about “flat retention,” brand value, and the magic of activation.

Show more...
2 years ago
3 minutes 46 seconds

The Big Leap Podcast
Insights from a chess game CMO

Very few companies are founded by a world champion. Even fewer are founded by a grandmaster of chess. In this episode of CleverTap Engage we’re chatting with Scott Dodson, until very recently CMO at Play Magnus Group, a company founded by 5-time world chess champion and grandmaster since the age of 13 Magnus Carlsen.

The company is on a mission to define the future of chess, and it starts with deep user engagement in their app. We chat about how Dodson has used a well-considered influencer marketing strategy, segmentation and pre-segmentation strategy, and personalized recommendation to outgrow the competition.

“CleverTap Engage” is a video interview series featuring the globe’s most respected CMOs and executives, shining a light on how to achieve meaningful and memorable customer engagement. The series is co-hosted by Peggy Anne Salz and John Koetsier.


About CleverTap:

We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps.

Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty.

Visit our website: https://clevertap.com/​


Our Socials

LinkedIn: https://www.linkedin.com/company/clevertap

Twitter: https://twitter.com/CleverTap​​

Instagram: https://www.instagram.com/clevertapofficial

Facebook:https://www.facebook.com/clevertap


CHAPTER TIMESTAMPS

0:00 Being the avengers

1:53 Queen’s Gambit: a huge organic push

5:31 Utilizing partnerships for growth

8:21 Influencer marketing

17:20 Pre-segmentation

20:06 NFT trophies

22:17 Being a growth-focused CMO

26:03 Insanely successful strategies

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2 years ago
28 minutes 43 seconds

The Big Leap Podcast
3 top tips from Liftoff's Chief Marketing Officer, Dennis Mink

How do you capture attention immediately? What’s the hardest thing about mobile marketing? And what is the golden rule of customer and user engagement?

In this brief chat with Liftoff CMO Dennis Mink, we discover his top tips for marketing success, based on 15 years of marketing experience seeing many changes in the adtech space.

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2 years ago
1 minute 16 seconds

The Big Leap Podcast
3 top tips from Bayer’s Chief Marketing & Digital Officer, Patricia Corsi

We ask Bayer’s chief marketing officer and chief digital officer Patricia Corsi to answer 3 questions in 5 minutes or less:

  • You have an amazing career arc. What would you tell your younger self?
  • What is the most valuable career lesson you ever learned?
  • What do brand marketers need to know about performance marketing, and performance marketers need to know about brand?

Here are her — somewhat surprising — answers!

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2 years ago
1 minute 43 seconds

The Big Leap Podcast
Customer & user retention

How can you make your customer the hero? And what are the benefits?

In this CleverTap Engage we chat with the chief marketing officer of Liftoff. In a busy and volatile adtech ecosystem with almost zero ability for customer lock-in, he found a way to triple client retention.

How?

By creating the Mobile Heroes program that has delivered massive value for his customer first, and his own company second.

“CleverTap Engage” is a video interview series featuring the globe’s most respected CMOs and executives, shining a light on how to achieve meaningful and memorable customer engagement. The series is co-hosted by Peggy Anne Salz and John Koetsier.


About CleverTap:

We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps.

Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty.

Visit our website: https://clevertap.com/


Our Socials

LinkedIn: https://www.linkedin.com/company/clevertap

Twitter: https://twitter.com/CleverTap

Instagram: https://www.instagram.com/clevertapofficial

Facebook:https://www.facebook.com/clevertap


CHAPTER TIMESTAMPS

0:00 Making your customer your hero

5:30 The value of elevating your customers or users

9:50 Where to start

11:50 B2B and mobile

14:30 Building communities

18:00 Going further

22:04 It starts with you

23:50 From psychology to marketing

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2 years ago
30 minutes 45 seconds

The Big Leap Podcast
A podcast series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.