Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.
Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.
From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.
Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.
Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.
From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.
We’re hearing a lot these days about finding “that perfect balance” when it comes to AI and humans… and it’s for good reason! We’re at a crossroads of sorts, and it pays to be especially mindful about our strategies moving forward.
It’s something Mike Vroom, Senior Director of Customer Service at UNTUCKIT (and beloved Flip customer ;)) has some great insights around. He shares those - this week, on Flip CX’s Spamming Zero podcast.
What’s Covered?
NOTE: This fantastic conversation will be the last episode of SZ you’ll see for a while, as we’re pausing the show for now. We’ve LOVED being able to bring you weekly insights from the best in the biz, and are looking forward to the possibility of season 2… Stay tuned!
To check out any and all of our 67 episodes - listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
AI’s evolution is set to warp speed these days, with piles of possibilities for transforming customer service. The trick? Keeping all those AI trends balanced with the timeless power of the human touch.
It’s something Maciek Ciolek, CPTO and Co-Founder of Zowie, has some incredible insights around. And he graciously shares them - this week, on Flip CX’s Spamming Zero Podcast.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
Gotta’ say - we’re pretty lucky to get to chat with some of the most brilliant folks from around the globe here on Spamming Zero.
This week, that’s Lamees Butt - SVP of Global Alliances and Channels at Zoovu. She brings some fresh perspective on the keys to success in E-Comm, and we’re super excited to share it with you.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
Truth: Frontline Workers are the heart of an organization. And y’all - they know a thing or two about what your customers are saying.
So, it makes sense to both listen to them and to focus on helping them succeed in whatever ways possible. Right?
It’s something that Chris Wallace, Co-Founder + President at InnerView Group, knows a thing or two about. And he graciously shares his insights. This week, on Flip CX’s Spamming Zero podcast.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
This week’s ep is all about branding. And, right now there’s no 2 better brains to pick on the subject than Blake Pinsker & Torii Rowe - the power partnership behind DREAMLABS. Take in their top tips - this week, on Flip CX's Spamming Zero podcast.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
Let’s talk retention strategy. When it comes to bringing customers back again (and again and again), what exactly is the secret?
Neal Goyal, Enterprise Team Lead at Tapcart, has some thoughts on that. And he generously shares them - this week, on Flip CX’s Spamming Zero podcast.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
Blink, and the world of E-Comm has evolved. Marketplaces have emerged as a transformative force - something Industry Leader Joanna McKenna has some fantastic insights around. She shares them this week, on Flip CX’s Spamming Zero podcast.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
We’re officially at episode 60 of Spamming Zero! (cue the disco ball ;))
So, we brought in extra special guest Chuck Rinker of PRSONAS, who dropped incredible insights around some of our favorite topics. Namely:
Seriously one of our favorite conversations so far, and we’re so flippin’ excited to share it with you.
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
We interrupt your regularly scheduled Spamming Zero content to bring you… something a little different :)
James Gilbert, podcast host and CMO at Flip CX shares some of the exciting details of the first ever Back To The Customer (B2C) Awards - currently underway.
Hosted by Flip—in partnership with Kustomer and Aircall—these Awards are all about recognizing, celebrating, and rewarding (like…for real) the best of CX in DTC & E-Commerce. Our 6 esteemed Judges will award the best in 3 categories:
It’s free, there’s no limit on how many individuals and brands you can submit, and nominations are being accepted NOW. So, listen in for details, or just visit https://www.backtothecustomerawards.com to nominate the incredible CX folks in your network.
When you think of AI, “empathy” might not be the first word that pops into your head. Our guest this week is on a mission to change that.
Lisa Popovici is Co-founder and CMO at Siena AI, and a huge believer in the combined power of humans and AI. She shares some fantastic insights—and a whole lot of actionable advice—on Episode 58 of Flip CX’s Spamming Zero podcast.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
Successful collaboration can sometimes feel like an impossibility… especially so when there are HUGE changes happening in an organization.
So, when we come across a leader who’s doing it—and doing it really well—we pick their brain.
Bret Simpson, Director of Strategic Initiatives at Inkbox, is one such person. And we’re so glad he agreed to share his insights this week - on Flip CX’s Spamming Zero podcast.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
The world of Generative AI is crazy exciting—yes— and also… just plain crazy.
SO much evolution happening right now! We’d be pretty surprised if your brand's NOT concerned about the security and ethics around it.
Which is why we’re talking all about it with Daniel Rodriguez, CMO at Simplr and our guest this week. On Flip CX’s Spamming Zero Podcast.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
What do pro figure-skating and customer experience have in common? A lot, actually.
Just ask Alex Collis, Senior Director of Operations at Princess Polly - one of the fastest growing E-Comm brands in the world.
Alex has incorporated her unique (and ridiculously impressive) background into her current CX role, and she shares a whole lot of spectacular advice for others in the space. This week, on Flip CX’s Spamming Zero Podcast.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
Words matter.
It's not news to anyone, but our language, our delivery, the tools we use to communicate - all of that has a LOT of power when it comes to building (or destroying) trust with customers.
It’s something that Connor McComb, Team Leader of CX @ SSENSE, is incredibly passionate about. And he shares some brilliant advice around it - this week, on Flip CX’s Spamming Zero Podcast.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
You pride yourself on keeping up to date with the latest and greatest, so riddle me this: Why are you still using the playbook for Email & SMS from 10-20 years ago?
It’s a question Sendlane’s CEO & Founder Jimmy Kim is pretty passionate about. And he offers some great advice on how you can implement the best of today’s strategies - this week, on Flip CX’s Spamming Zero Podcast.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
Let’s dive right in and address the elephant in the call center…
Is the phone channel dying?
Director of CX at 3Z Brands Zach Gentry has mixed thoughts on the subject, and he provides some pretty fantastic food for thought. This week, on Flip CX’s Spamming Zero Podcast.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
There’s no doubt about it… Streamlined, clear, effective communications in Marketing Ops is an ART.
Full stop.
So, it only made sense that we track down a true artist on the subject to share her brilliant know-how with our listeners.
Brandi Starr is COO at Tegrita, Podcast Host of Revenue Rehab, an International Best-Selling Author, and our honored guest this week on Spamming Zero.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
It’s our 50th episode of Spamming Zero, so we figured we'd make a statement - a fashion statement, that is ;)
Thrilled to have Yevgeniya (YAY) Yushkova, Founder of Yushkova Design Inc. and guest-host Kristina Keene on to talk top tips for fashion brands, sustainability, longevity, and so much more. This week, on Spamming Zero.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
Man, there’s a lot of noise out there right now! When it comes to your CX strategy, it can be overwhelming to know what’s best for YOUR brand - and following the crowd is oh so tempting…
Resist! At least, that’s what OneSkin’s Customer Experience and Support Manager Jessica-Rose Garcia passionately suggests. She joins us to talk CX, automation, employee training, and more. This week, on Flip CX’s Spamming Zero.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
Here on Spamming Zero, we’re all about the power of perspective and unique experience. And that’s precisely what you’ll get in this week’s episode, with Darren Vader.
Not only is Darren Founder of The Christmas Light Emporium (and a master of incorporating automation to streamline his business), but he’s also a music producer with fascinating insights to share. And you might be surprised how very much Ecomm and the world of music production have in common.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.