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Spamming Zero
Flip
67 episodes
9 months ago

Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more. 

Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.

From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.

Show more...
Management
Technology,
Business,
Marketing
RSS
All content for Spamming Zero is the property of Flip and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more. 

Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.

From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.

Show more...
Management
Technology,
Business,
Marketing
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Episode 56: Evolving Generative AI – The Governance & Ethical Side, With Simplr’s Daniel Rodriguez
Spamming Zero
52 minutes
2 years ago
Episode 56: Evolving Generative AI – The Governance & Ethical Side, With Simplr’s Daniel Rodriguez

The world of Generative AI is crazy exciting—yes— and also… just plain crazy.

SO much evolution happening right now! We’d be pretty surprised if your brand's NOT concerned about the security and ethics around it.

Which is why we’re talking all about it with Daniel Rodriguez, CMO at Simplr and our guest this week. On Flip CX’s Spamming Zero Podcast. 

What’s Covered? 

  • A bit about Simplr
  • The happy medium between AI and human
  • What brands need to be keeping top of mind
  • The 3 must-haves in order to trust the  Generative AI you put in front of customers
  • Some fascinating use cases 
  • Flip, Marry, Kill - CX style
  • The #1 thing to stop doing to your customers
  • And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.

Spamming Zero

Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more. 

Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.

From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.