Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.
Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.
From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.
Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.
Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.
From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.

You pride yourself on keeping up to date with the latest and greatest, so riddle me this: Why are you still using the playbook for Email & SMS from 10-20 years ago?
It’s a question Sendlane’s CEO & Founder Jimmy Kim is pretty passionate about. And he offers some great advice on how you can implement the best of today’s strategies - this week, on Flip CX’s Spamming Zero Podcast.
What’s Covered?
Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.