What kind of RevOps operator are you — a Systems Architect, Growth Catalyst, Execution Engineer, or GTM Operator?   In this episode of the RevOpsAF Podcast, Matthew Volm sits down with Jared Barol, a seasoned RevOps and GTM leader, to break down the RevOps Archetype Matrix — a practical framework for identifying your strengths, hiring smarter, and scaling RevOps teams across every growth stage.   💡 In this episode, you’ll learn: → The OPS Framework: Operations, Performance, and Strategy — the 3 pillars of every great RevOps team → How to identify your RevOps archetype (Systems Architect, Growth Catalyst, Execution Engineer, or GTM Operator) → The biggest “gotchas” that can derail each archetype — and how to avoid them → How to build balanced RevOps teams across early-stage startups, growth companies, and public enterprises → Why AI will compress RevOps orgs — and how to future-proof your career   🔥 Perfect for: Revenue Operations leaders, Sales Ops pros, Marketing Ops, CS Ops, and anyone looking to elevate their RevOps career.   🤝 Connect with Jared: https://www.linkedin.com/in/jaredbarol/   🔗 Resources & Links: Join the community → https://www.revopscoop.com/membership/membership-options Explore more RevOps insights → https://www.revopscoop.com/learn/blog Take the Archetype Test → https://www.jaredbarol.com/revops-diagnostic   #revops #revenueoperations #revopsaf #salesops #marketingops #csops #leadership #gtmstrategy #careergrowth #RevOpsCommunity

In this fiery episode of the RevOpsAF Podcast, co-host Matthew Volm, CEO of RevOps Co-op, sits down with Camela Thompson, Head of Marketing at RevOps Co-op and longtime revenue operator, to unpack the real truth about hiring revenue operations consultants.   Camela’s been on both sides — as a consultant herself and as an operator who’s hired dozens. Together, she and Matt break down: 🚩 The red flags that signal a consultant will cause chaos, not clarity ✅ The green flags that prove they’re a true strategic partner 🧠 How to structure contracts, scope projects, and protect your team’s sanity ⚙️ Why there’s no such thing as the “best CRM” — only the one that fits your business 💬 The one hot take that will start a debate in every RevOps Slack   Whether you’re a RevOps consultant, fractional operator, or GTM leader hiring your first outside partner, this episode will help you avoid bad engagements and build scalable, trust-based relationships.   📊 What You’ll Learn: → How to properly scope RevOps projects before signing a contract → The difference between freelancers, agencies, and embedded ops support → Why communication and empathy matter more than certifications → How to vet consultants like you’d hire an internal team member → Why “build once, walk away” consulting is a recipe for failure   🔗 Related content: https://www.revopscoop.com/learn/blog https://www.revopscoop.com/membership/membership-options   🤝 Connect with Camela: https://www.linkedin.com/in/camela-thompson/ 🤝 Connect with Matt: https://www.linkedin.com/in/matthewvolm/   💡 Not a member yet? Join the 18,000+ strong RevOps Co-op community for events, resources, and more episodes like this!

🎙️ In this episode of the RevOpsAF Podcast, host Matthew Volm (CEO & Founder of RevOps Co-op) sits down with Ralph Gootee, Co-founder and CEO of TigerEye, to uncover one of the most under-discussed growth levers in RevOps: territory management.   From scaling PlanGrid to a $875M acquisition by Autodesk to now building an AI-native platform for GTM intelligence, Ralph has seen firsthand how territory design can make—or break—revenue performance. He breaks down why equitable territories are the foundation of scalable growth, how politics often derail fairness, and what the next generation of AI-assisted optimization will look like.   📊 What you’ll learn: → Why territory design is the hidden lever behind every GTM motion → How to use data and AI to rebalance territories with fairness and precision → The math and politics behind territory planning (and how to survive both) → Why the best-performing GTM orgs use hybrid models (geo + named + vertical) → How RevOps teams can become true strategic partners to the C-suite   💬 Key quote: “When your highest-performing rep quits because they got the short end of the territory stick, that’s not a sales problem—it’s a RevOps problem.” — Ralph Gootee   📍 Perfect for: Sales Ops, RevOps Leaders, GTM Architects, and Operators focused on Systems, Process Management, and Thought Leadership.   🧠 Related content: Blog: https://www.revopscoop.com/blog Join the RevOps Co-op community: https://www.revopscoop.com/membership/membership-options   Learn more about TigerEye: https://www.tigereye.ai/   Follow Ralph Gootee on LinkedIn: https://www.linkedin.com/in/ralphleon/   Connect with Matthew Volm: https://www.linkedin.com/in/matthewvolm/   #RevOps #SalesOps #TerritoryManagement #RevenueOperations #GTMStrategy #TigerEye #RevOpsAF #MatthewVolm #RalphGootee

Your CRM isn’t starving for data — it’s drowning in the wrong kind. 🤯   In this episode of the RevOpsAF Podcast, co-host Camela Thompson chats with Arjun Ganatra, Business Systems Lead at Veriff, about how to eliminate manual data entry, clean up your CRM, and unlock real-time insights through AI-powered passive logging.   🧠 Arjun shares how his team automates data capture using tools like Momentum, how to decide what not to automate, and how to win rep buy-in without killing morale.   📈 What You’ll Learn 🧼 How to “set it and refine it” with passive logging ⚙️ What NOT to automate (yes, pipeline stages stay manual 🚫) 🤝 Tactics to get sales leadership buy-in and rep trust 💬 Using AI to auto-summarize calls & fill CRM fields 🔮 Future of RevOps: voice interfaces & collaborative AI   🧩 Perfect For Sales Ops • RevOps • CS Ops leaders focused on systems, process management, analytics, and thought leadership   🔗 Links & Resources 💡 Read more on the RevOps Co-op Blog: https://www.revopscoop.com/learn/blog 👥 Join the RevOps Co-op Community: https://www.revopscoop.com/membership/membership-options 🤝 Connect with Arjun Ganatra on LinkedIn: https://www.linkedin.com/in/arjunganatra/ 🎧 Follow Camela Thompson on LinkedIn: https://www.linkedin.com/in/camela-thompson/   🔔 Subscribe to RevOpsAF for weekly episodes with the world’s top RevOps leaders.   #revops #salesops #DataHygiene #crm #revenueoperations #AIinRevOps #automation #processmanagement #RevOpsPodcast #PassiveLogging

In this episode of the RevOpsAF podcast, host Matthew Volm sits down with Vince Chiofolo, SVP of Revenue Operations at Dash Solutions, to explore a hidden churn driver most operators overlook: payments. 💳   Nearly 50% of subscription churn is caused by failed payments—yet many revenue teams treat payments as a finance problem, not a RevOps one. Vince breaks down why payments are central to retention, NRR, and customer loyalty, and how RevOps can turn payment friction into a growth lever.   📊 What you'll learn in this episode: ↳ Why payment failures account for nearly half of all churn ↳ How inbound and outbound payments impact customer experience ↳ Case studies from Spotify & Uber on optimizing payments for growth ↳ Tactics for RevOps teams to reduce involuntary churn and expand TAM ↳ The role of AI in fraud mitigation and the future of payments   👥 Perfect for: Sales Ops, Marketing Ops, CS Ops, and RevOps leaders looking to improve churn, NRR, and retention.   🔗 Related Content RevOps structure & alignment: https://www.revopscoop.com/post/revops-is-having-a-moment-but-does-anyone-really-know-what-it-is-or-how-it-should-be-structured Opportunity best practices: https://www.revopscoop.com/post/back-to-basics-opportunity-best-practices   Join the RevOps Co-op community: https://www.revopscoop.com/membership/membership-options   🤝 Connect with Vince on LinkedIn: https://www.linkedin.com/in/vincechiofolo/ 🤝 Connect with Matt on LinkedIn: https://www.linkedin.com/in/matthewvolm/   💗 Not a member of RevOps Co-op yet? Join 17,000+ operators here: https://www.revopscoop.com/membership/membership-options   🔔 Enjoy this episode? Subscribe to the channel for more insights from the world’s best RevOps leaders. #RevOps #RevenueOperations #CustomerSuccess #Churn #Payments

In this episode of the RevOpsAF podcast, co-host Matt Volm sits down with Steve Busby (CEO & Founder of Revenue Operations Associates) and Stephen Diorio (Partner at Revenue Operations Associates and author of Revenue Operations). Together they unpack how RevOps professionals can grow from tactical CRM admin work to becoming true strategic leaders in the C-suite.   🚀 What you’ll learn: ↳ Why RevOps is more than just CRM and systems work ↳ The three skill gaps holding operators back: financial acumen, collaboration, and data storytelling ↳ How to reframe your work in business terms that resonate with executives ↳ Why a professional Revenue Operations Certification is needed and what it covers ↳ How RevOps is uniquely positioned to fuel AI strategies and knowledge management   🎯 Perfect for: RevOps pros, Sales Ops, Marketing Ops, CS Ops, and anyone looking to grow from tactical execution to strategic leadership.   🔗 Explore more RevOps insights on our blog: https://www.revopscoop.com/learn/blog   🤝 Connect with Steve Busby on LinkedIn: https://www.linkedin.com/in/steve-busby-8a1a826/ 🤝 Connect with Stephen Diorio on LinkedIn: https://www.linkedin.com/in/stephen-diorio-1339011/ 🤝 Connect with Matt Volm on LinkedIn: https://www.linkedin.com/in/matthewvolm/   ❤️ Not a member of the community yet? Join here: https://www.revopscoop.com/membership/membership-options   👍 Like this episode? Subscribe for more insights from the world’s best RevOps leaders.   #RevOps #RevenueOperations #SalesOps #MarketingOps #CSOps #RevOpsAF

In this episode of the RevOpsAF podcast, co-host Camela Thompson sits down with George Erskine, Founder of Candescent Strategies, to unpack the toughest lessons learned in sales compensation planning.   From quota-setting disasters to clawback controversies, George shares 15+ years of experience designing comp plans that motivate sellers (and avoiding the ones that drive them away).   💸 Key discussion points: ↳ Why you should never mess with people’s money ↳ The dangers of “divide the target by headcount” quota setting ↳ How to build capacity models that finance can’t argue with ↳ Common demotivators: delayed plans, clawbacks, decelerators, and more ↳ How to use comp design as a strategic tool for enablement and growth   📊 Whether you’re in Sales Ops, CS Ops, Marketing Ops, or RevOps leadership, this episode is packed with tactical insights you can apply immediately.   🔗Related resources from RevOps Co-op: Comp Planning 101: https://www.revopscoop.com/webinar-series/comp-planning-101-navigating-the-essentials-of-compensation-planning Crash Course on Quota Assignment: https://www.revopscoop.com/webinar-series/a-crash-course How to Compensate Success Teams: https://www.revopscoop.com/webinar-series/how-to-compensate-success-teams-to-maximize-revenue   🤝 Connect with George on LinkedIn: https://www.linkedin.com/in/georgeerskine/   💗 Not a member of the community yet? Join here: https://www.revopscoop.com/membership/membership-options   👏🏻 Like this episode? Subscribe for more insights from the world’s best RevOps leaders.   #RevOps #SalesCompensation #QuotaSetting #RevenueOperations #RevOpsAF

In this episode of the RevOpsAF podcast, co-host Camela Thompson sits down with Joe Di Grande, former VP of Sales & Customer Success at Business Insider and now founder of Joe Does Tech Touch, to explore the do’s and don’ts of Customer Success Automation.   Too many teams chase shiny tools without fixing data quality or sales-to-CS handoffs. Joe shares a pragmatic approach for starting small, focusing on internal automations, and using contract data and product usage as the foundation for scalable CS programs.   📊 What you'll learn: ↳ Why most CS automation fails without clean data ↳ How to prioritize contract dates, contact roles, and usage signals ↳ Best practices for fixing the sales-to-CS handoff ↳ Health scoring pitfalls and the role of AI ↳ Practical tips for piloting automation with small account subsets   ✅ Perfect for: Customer Success Ops leaders, Sales Ops, RevOps managers, and anyone building scalable post-sales programs.   🔗 Related blog posts: Data Quality Excellence in RevOps → https://www.revopscoop.com/webinar-series/unlocking-data-quality-excellence-strategies-and-principles Fixing the Sales-to-CS Handoff → https://www.revopscoop.com/post/managing-cs-sales-handoff Health Scoring & Customer Signals → https://www.revopscoop.com/podcast/defining-delivering-measuring-customer-value Avoiding Automation Pitfalls → https://www.revopscoop.com/webinar-series/ai-gtm-infrastructure-revops   🤝 Connect with Joe on LinkedIn: https://www.linkedin.com/in/josephdigrande/   🤝 Connect with Camela on LinkedIn: https://www.linkedin.com/in/camela-thompson/   💓 Not a member of the community? Join here: https://www.revopscoop.com/membership/membership-options   👍 Like this episode? Subscribe for more insights from the world’s best RevOps leaders.   #CustomerSuccess #RevOps #Automation #CSOps #RevenueOperations

In this episode of the RevOpsAF podcast, co-host Camela Thompson sits down with Shachar Avrahami, VP of Product & Strategy at EverAfter, to explore how Customer Success Operations (CS Ops) has become the key to scaling revenue. From onboarding automation to productized success plans, Shachar shares practical frameworks that help RevOps teams protect revenue, drive expansion, and ensure customers achieve outcomes—not just “delight.”   📊 What you’ll learn: - Why CS Ops has shifted from afterthought to revenue engine - How to fix sales-to-CS handoffs with automation and better processes - Tactics to productize success plans at scale (not just for enterprise) - How to feed customer outcomes back into ICP and sales messaging - Why Customer Success Qualified Leads (CSQLs) matter for growth   Perfect for: Sales Ops, RevOps leaders, and Customer Success operators focused on retention, expansion, and scalable growth.   🔗 Related blog posts: How to Tackle Your First 90 Days in RevOps: https://www.revopscoop.com/post/how-to-tackle-your-first-90-days-in-a-new-revops-role 9 Best Practices for Better Change Management: https://www.revopscoop.com/post/9-best-practices-for-better-change-management Customer Success is Central to Your Revenue Org: https://www.revopscoop.com/podcast/customer-success-revops   🤝 Connect with Shachar on LinkedIn: https://www.linkedin.com/in/shacharavrahami/   💓 Not a member of the community? Join here: https://www.revopscoop.com/membership/membership-options   👍 Like this episode? Subscribe for more insights from the world’s best RevOps leaders.   #RevOps #CustomerSuccess #CSOps #RevenueOperations #SaaS

In this episode of the RevOpsAF podcast, host Matt Volm, CEO & Founder of RevOps Co-op, sits down with Mustafa Saeed, CEO and Co-founder of Luella, to dive deep into the future of outbound in the age of AI. With AI-generated spam on the rise and providers like Google and Microsoft tightening filters, outbound email is at a crossroads.   Mustafa shares why human oversight, deliverability safeguards, and operator-led guardrails are critical to keeping outbound alive.   📊 What you’ll learn: • Why outbound isn’t dead—but the “spray-and-pray” playbook is • Practical safeguards to combine AI efficiency with human oversight • Deliverability best practices: domains, IPs, authentication, list hygiene, and testing • How RevOps leaders can protect pipeline while enabling sales scale   ✅ Perfect for: Sales Ops, Marketing Ops, and RevOps leaders tasked with building scalable, compliant outbound motions.   🔗 Related blog posts: It’s Time to Catch Up, RevOps: Your Cold Prospecting Motion Is Broken = https://www.revopscoop.com/post/cold-prospecting-catch-up A Case for Automation: GTM Document Management = https://www.revopscoop.com/post/automate-document-management Why Every Quote Exception Comes at a Cost = https://www.revopscoop.com/post/quote-exception-costs   🤝 Connect with Mustafa on LinkedIn: https://www.linkedin.com/in/mustafasaeed/ 🤝 Connect with Matt on LinkedIn: https://www.linkedin.com/in/matthewvolm/ ❤️ Not a member of the community? Join here: https://www.revopscoop.com/membership/membership-options   👍 Like this episode? Subscribe for more insights from the world’s best RevOps leaders.   #RevOps #SalesOps #MarketingOps #Outbound #EmailDeliverability #AI #GTM #RevenueOperations

In this episode of the RevOpsAF podcast, co-host Camela Thompson sits down with Saad Bayezeed, Head of Revenue Operations at Easygenerator, to explore one of the fastest-emerging roles in go-to-market: the GTM Engineer. Saad explains why he sees GTM Engineering as the R&D arm of RevOps—a function built to test new tools (especially AI), run short experiments, and hand off the winners to RevOps for scale.   If you’ve ever wondered where innovation fits in a busy ops org, this episode gives you the blueprint.   📊 What you'll learn in this episode: → How GTM Engineering differs from traditional RevOps → Signs your org might need a GTM Engineer → How to measure success with experiment-driven KPIs → Why AI and automation make this role more relevant than ever → Tips for building a charter and gaining internal alignment   Perfect for: Sales Ops, Marketing Ops, CS Ops, and RevOps leaders who want to balance operational stability with innovation.   🔗 Related blog posts: Be More Strategic: The Key to Growth in RevOps — https://www.revopscoop.com/post/key-to-revops-growth-strategy Your 2025 RevOps Tech Stack, Simplified — https://www.revopscoop.com/post/revtech-stack-simplified Beyond KPIs: The Art of Storytelling With Data — https://www.revopscoop.com/post/beyond-kpis-the-art-of-storytelling-with-data   🤝 Connect with Saad on LinkedIn: https://www.linkedin.com/in/saadbayezeed/ 📕 Get GTM Engineering: The Innovation Engine for Revenue Growth on Amazon: https://www.amazon.com/GTM-Engineering-Innovation-Engine-Revenue/dp/B0F9F1ZVZK 🤝 Connect with Camela on LinkedIn: https://www.linkedin.com/in/camela-thompson/   ❤️ Not a member of the RevOps Co-op community? Join here: https://www.revopscoop.com/membership/membership-options   👍 Like this episode? Subscribe for more insights from the world’s best RevOps leaders.   #RevOps #RevenueOperations #GTMEngineering #SalesOps #MarketingOps #CRO

From the 1-3-10 rule (why processes inevitably break at certain team sizes) to how to balance building for today vs. building for scale, Benjamin offers hard-earned advice for anyone navigating hypergrowth. He also reveals his rollout & rollback playbook so you never have to live through your own “spam-the-finance-team” nightmare.   📊 What you'll learn: → How the 1-3-10 rule predicts process breakdowns as teams grow → Strategies for future-proofing systems without hurting adoption today → The importance of data impact awareness when making process changes → Benjamin’s rollout & rollback checklist for smoother launches → How to navigate adoption challenges during rapid headcount growth   👥 Perfect for: RevOps leaders, Sales Ops, Marketing Ops, CS Ops, and anyone scaling GTM systems in a high-growth company.   Don't forget! You can try Aligned free here: https://hubs.li/Q03D1Nrj0 (Just be sure to tell them RevOpsAF sent you 😉)   🔗 Related blog posts: 9 Best Practices for Better Change Management = https://www.revopscoop.com/post/9-best-practices-for-better-change-management RevOps Do’s and Don’ts By Company Stage = https://www.revopscoop.com/post/revops-by-company-stage The Process of Building Process = https://www.revopscoop.com/post/revops-by-company-stage Best Practices for Scaling RevOps from Startup to IPO = https://www.revopscoop.com/webinar-series/best-practices-for-scaling-revops-from-startup-to-ipo   🤝 Connect with Benjamin on LinkedIn: https://www.linkedin.com/in/benjaminzeitz/   💡 Not a member of the RevOps Co-op community? Join here: https://www.revopscoop.com/membership/membership-options   👍 Like this episode? Subscribe for more insights from the world’s best RevOps leaders.   #RevOps #RevenueOperations #SalesOps #MarketingOps #CSOps #GoToMarket #B2B #SaaS #GTM #Hypergrowth #ChangeManagement #ScalingSystems #RevOpsAF

In this episode of the RevOpsAF podcast, co-host Matt Volm, CEO & Founder of RevOps Co-op, sits down with Daphne Costa Lopes, Global Director of Customer Success for Strategic Accounts at HubSpot and founder of This Is Growth.   Daphne shares her proven framework for defining, delivering, and measuring customer value—and why this is a massive (and often untapped) lever for retention, expansion, and revenue growth.   From aligning C-suite leaders on what “value” really means, to creating measurable proxies when the ROI is hard to quantify, to scaling value delivery with data-driven scores and automation—this conversation is packed with actionable insights for RevOps and CS leaders alike.   📊 What You’ll Learn: → How to define customer value at the executive level and avoid department silos → Ways to quantify value—even when the outcome is “nothing happened” → The difference between business-level value and persona-level value (and why both matter) → How HubSpot operationalizes value delivery with a “value score” across segments → Steps to go from zero to one in building your own customer value framework → Why retention should be your #1 growth lever in RevOps strategy   Perfect for: Revenue Operations leaders, Customer Success pros, and GTM operators focused on retention, expansion, and sustainable growth.   🔗 Related Resources: How to Build a Buyer Journey That Delights Customers: https://www.revopscoop.com/post/how-to-build-a-buyer-journey-that-delights-customers-aligns-your-team Mastering Renewal Forecasting: https://www.revopscoop.com/webinar-series/mastering-renewal-forecasting-strategies-for-sustainable-growth 5 Ways to Help Marketers Do More With Less: https://www.revopscoop.com/post/5-ways-to-help-marketers-do-more-with-less 🤝 Connect with Daphne: https://www.linkedin.com/in/daphnecostalopes/ 🌐 Learn more about HubSpot: https://www.hubspot.com/   💡 Not a member of RevOps Co-op? Join 17,000+ global RevOps pros: https://www.revopscoop.com/membership/membership-options   👍 Like this episode? Subscribe for more strategies from the world’s top RevOps leaders.   #RevOps #CustomerSuccess #RevenueOperations #Retention #HubSpot

In this episode of the RevOpsAF podcast, co-host Matt Volm, CEO of RevOps Co-op, chats with Garrett Stanton, former sales leader at Salesforce and Okta, about why so many startups stall on the journey from $1M to $10M ARR—and how to beat the odds.   🚨 Less than 4% of SaaS companies make it through the so-called "Valley of Death." Garrett has been through it multiple times and now advises early-stage companies on how to scale go-to-market with intention and operational rigor.   🎯 What you’ll learn: ↳ Why product-market fit is a continuum, not a destination ↳ A 3-part framework for surviving the $1M–$10M ARR stage ↳ How Okta used customer language to reshape their GTM narrative ↳ Who to hire (and who not to) during high-growth ↳ Why RevOps is your growth engine—not your support function   💡 Perfect for: RevOps leaders, startup founders, early-stage GTM teams, and anyone scaling a SaaS company past its first million in revenue.   🔗 Related blog posts: A Framework to Improve RevOps Team Dynamics: https://www.revopscoop.com/post/applying-a-framework-to-lead-your-revops-team-to-success The Process of Building Process: https://www.revopscoop.com/post/the-process-of-building-process How and Why to Hire a RevOps Enablement Professional: https://www.revopscoop.com/post/hiring-a-revenue-operations-professional-enablement   🤝 Connect with Garrett on LinkedIn: https://www.linkedin.com/in/garrettstanton/ 🧠 Join the community: https://www.revopscoop.com/membership/membership-options   👍 Like this episode? Subscribe for more insights from the world’s best RevOps leaders.   #revopsaf #startups #saasgrowth #revenueoperations #valleyofdeath #okta #salesforce #gtmstrategy #B2BStartups #EarlyStageGrowth

In this episode of the RevOpsAF podcast, host Matt Volm sits down with Mark Lerner, Director of Growth Marketing at DealHub and author of RevOps Rewired: Rethinking Revenue for the Digital Age, to explore how three massive paradigm shifts - COVID, economic contraction, and the rise of AI - have fundamentally changed the game for Revenue Operations.   Mark draws from hundreds of interviews and his own CPQ experience to break down what today’s RevOps pros need to know about platform consolidation, the slow (but inevitable) march of AI, and how to lead with adaptability in a post-pandemic world.   📊 What you’ll learn: ↳ Why COVID didn’t just change where we work—but how RevOps is structured ↳ How tool overload became tech stack rationalization ↳ Why AI adoption in RevOps is lagging (and where the real opportunities are) ↳ Whether “build vs. buy” is actually a useful framing in an AI-native world ↳ How RevOps can reclaim human work in an increasingly automated landscape   🎯 Perfect for: Sales Ops, RevOps leaders, and operators navigating budget cuts, AI confusion, or platform consolidation headaches.   📖 Mark's book: https://dealhub.io/lp/revops-rewired-revenue-in-the-digital-age/   🔗 Related Articles: ↳ Your 2025 RevOps Tech Stack, Simplified = https://www.revopscoop.com/post/revtech-stack-simplified ↳ Prompt Engineering for RevOps: How to Go From Good to Great = https://www.revopscoop.com/webinar-series/ai-prompt-engineering-revops-guide ↳ AI or Die: 5 RevOps Workflows You Should’ve Launched Yesterday = https://www.revopscoop.com/webinar-series/ai-revops-workflows ↳ How to Tackle Your First 90 Days in a New RevOps Role = https://www.revopscoop.com/post/how-to-tackle-your-first-90-days-in-a-new-revops-role ↳ Why Relationship Building Is Key to RevOps Success = https://www.revopscoop.com/podcast/relationships-and-revops-success   🤝 Connect with Mark on LinkedIn = https://www.linkedin.com/in/markzlerner/   💗 Not a member of the community? Join here = https://www.revopscoop.com/membership/membership-options   🫶 Like this episode? Subscribe for more insights from the world’s best RevOps leaders. #RevOps #RevenueOperations #GoToMarket #B2BSaaS #AIinRevOps #SalesOps #TechStack #PlatformConsolidation #DealHub #RevOpsAF

In this episode of the RevOpsAF podcast, co-host Matt Volm sits down with Timmy Hendrickson, President of the Enablement Squad, to explore what it really takes to manage change across RevOps and Enablement functions. Timmy shares the full story of how his team successfully evaluated, implemented, and operationalized Seismic - and why none of it would’ve been possible without a strong partnership with RevOps. From outdated sales content and no engagement tracking to a fully integrated content engine driving real ROI, this episode is packed with tactical advice for revenue teams looking to drive adoption and align cross-functional stakeholders. 📈 What you'll learn: ↳ How to evaluate enablement tools with a RevOps lens ↳Why RevOps should be involved in every stage of the rollout ↳ How to run a successful beta before company-wide launch ↳ What metrics matter after go-live (hint: not logins!) ↳ How to translate Seismic usage into sales performance 🎯 Perfect for: Sales Ops, MOPs, CS Ops, and RevOps leaders responsible for enablement, tooling, or GTM adoption. 🔗 Related reading: 9 Best Practices for Better Change Management = https://www.revopscoop.com/post/9-best-practices-for-better-change-management How to Create Sales Enablement They’ll Use = https://www.revopscoop.com/post/useful-sales-enablement 🤝 Connect with Timmy on LinkedIn = https://www.linkedin.com/in/timmyhendrickson/ 💬 Want more content like this? Join the RevOps Co-op: https://www.revopscoop.com/membership/membership-options Subscribe to the channel for weekly episodes featuring RevOps leaders across SaaS and tech! #RevOps #SalesEnablement #ChangeManagement #Seismic #RevenueOperations #GTM #SalesOps #MarketingOps #CustomerSuccessOps #RevOpsAF

In this episode of the RevOpsAF podcast, co-host Camela sits down with Sonia Chawla, SVP of Revenue Strategy and Operations at Climate Impact Partners and a seasoned RevOps executive and systems thinker, to discuss why jumping into AI without a strong data foundation is a recipe for failure.   RevOps leaders will walk away with a clear framework for how to evaluate, structure, and prepare their data systems before layering on AI tools. With over 15 years of experience scaling revenue operations at companies from $4M to $2B, Sonia brings pragmatic, no-BS advice on building clean systems that actually drive growth.   📊 What you'll learn: → Why “garbage in, garbage out” is especially true for AI in RevOps → How to define and enrich your ICP without expensive tools → The right order of operations for data, process, and AI → Ways to use call recording and CRM hygiene to improve sales execution → How to get stakeholder buy-in for “unsexy” but critical data work   Perfect for: RevOps professionals, Sales Ops teams, early-stage GTM leaders, and anyone considering AI in their GTM tech stack. 🔗 Related blog posts: Beyond KPIs: The Art of Storytelling With Data = https://www.revopscoop.com/post/beyond-kpis-the-art-of-storytelling-with-data How to Structure Parent‑Child Account Relationships in Your CRM = https://www.revopscoop.com/post/parent-child-account-hierarchy-crm GenAI + Marketing Analytics: What RevOps Needs to Know = https://www.revopscoop.com/post/genai-marketing-analytics   🤝 Connect with Sonia on LinkedIn = https://www.linkedin.com/in/soniachawla/ ❤️ Not a member of the community? Join here: https://www.revopscoop.com/membership/membership-options 👍 Like this episode? Subscribe for more insights from the world’s best RevOps leaders. #RevOpsAF #RevenueOperations #B2BMarketing #SalesOps #GTMstrategy #DataDriven #AIinSales #CRMStrategy #RevOpsCommunity #RevOpsCoop

In this episode of the RevOpsAF podcast, co-host Camela Thompson sits down with Irwin Hipsman, currently Founder of Repetitos (former Director of Customer Lifecycle Marketing at Forrester), to discuss why customer contact data should be a top priority for every RevOps team. Irwin brings years of experience in customer lifecycle marketing and shares data-backed insights into how poor-quality customer data sabotages segmentation, engagement, and even executive decision-making. Learn how to evaluate your data health, take ownership, and drive business impact - without massive tech investments. 📊 What you'll learn: Why “good enough” customer data is holding back your GTM strategy The four tiers of customer data maturity and how to assess your database Who should own customer data across RevOps, CS Ops, and marketing How to build a scalable plan for cleanup and prove ROI fast Tips for selling data cleanup projects to skeptical executives Perfect for: Sales Ops, CS Ops, Marketing Ops, and RevOps leaders who manage post-sale growth, customer engagement, or lifecycle communications. 🤝 Connect with Irwin on LinkedIn: https://www.linkedin.com/in/irwinhipsman/ 💓 Not a member of the community? Join here: https://www.revopscoop.com/membership/membership-options #RevOpsAF #RevenueOperations #CustomerMarketing #DataHygiene #LifecycleMarketing #CSOps #MarketingOps #CRM #SegmentationStrategy #B2BSaaS

In this episode of the RevOpsAF podcast, host Matt sits down with Robert Dyer, VP of Revenue Strategy at Suplari, to explore what it takes to rebuild a RevOps tech stack from scratch - not once, but twice. Robert shares his unique experience navigating Suplari’s journey from startup to Microsoft acquisition and back to startup life. He breaks down how to build a lean, AI-powered RevOps stack using tools like hubSpot, Clay, and Apollo - with zero Salesforce developers required. 📊 What you'll learn: Why Robert chose HubSpot over Salesforce and doesn’t regret it How to rebuild your entire tech stack with minimal resources Where AI tools like Clay and Instantly fit into modern RevOps workflows How to design a consolidated stack across marketing, sales, and CS Tips for solo RevOps operators working inside lean startups Perfect for: Sales Ops, RevOps leaders, and operators building modern stacks for SaaS, consulting, or services orgs. 🤝 Connect with Robert on LinkedIn: https://www.linkedin.com/in/robertnd/ 💗 Not a member of the community? Join here: https://www.revopscoop.com/membership/membership-options #RevOps #TechStack #RevenueOperations #HubSpot #SalesOps #MarketingOps #CSOps #StartupGrowth #AIinRevOps #RevOpsAF

In this episode of the RevOpsAF podcast, host Matt Volm sits down with Dan Kalish, Director of Search Operations at JM Search, to explore what Revenue Operations looks like in the world of executive search. Unlike the typical SaaS RevOps setup, JM Search operates with one-off, high-stakes engagements—and nearly 100% variable comp. Dan shares how he drives efficiency, alignment, and data visibility in a partner-led, services-based business. From customizing KPIs like stick rate and time-to-present, to standardizing processes without killing autonomy, this is a must-watch for anyone leading RevOps in a non-software environment. 🔑 What you’ll learn: + How RevOps works when there’s no recurring revenue + Why executive search teams run on trust, not territory plans + The systems and KPIs that actually matter in services orgs + How to roll out tools and processes without disrupting partners + Dan’s #1 tip for getting buy-in and driving change 📊 Perfect for: Sales Ops, RevOps leaders, and operators working in services, consulting, or recruiting firms. 🔗 Related reading: https://www.revopscoop.com/learn/blog 🤝 Connect with Dan on LinkedIn: https://www.linkedin.com/in/dankalish/ 👍 Like this episode? Subscribe for more insights from the world’s best RevOps leaders. #RevOps #RevenueOperations #ExecutiveSearch #JMSearch #B2BLeadership #OpsLife #SalesOps #Recruiting #RevOpsPodcast