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Reinventing Insurance Podcast by Oliver Wyman
Oliver Wyman
21 episodes
3 days ago

Customers' needs are changing and so are the rules of the game. The Reinventing Insurance Podcast by Oliver Wyman uncovers the latest growth and digital opportunities for insurance leaders today. Join Paul Ricard for interviews with industry change makers, thought leaders, and insurtech players. We discuss the biggest challenges and forces reshaping insurance and help businesses reinvent their strategy, operations, and relationships with customers.


We explore themes and reflections on building a modern insurance business, leveraging customer insights, demystifying design thinking, becoming a digital insurer, thriving with commerce and super apps, best practices for partnering with insurtechs, and elevating your technology stack.


About Oliver Wyman: Oliver Wyman is a global leader in management consulting and a business of Marsh McLennan [NYSE:MMC]. We work with clients to optimize their business, improve operations and risk profile, and accelerate their organization to seize the most attractive opportunities.


Subscribe to the Reinventing Insurance Podcast and learn more by visiting Oliver Wyman's website: www.oliverwyman.com/reinventinginsurance

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Management
Business,
Entrepreneurship
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All content for Reinventing Insurance Podcast by Oliver Wyman is the property of Oliver Wyman and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Customers' needs are changing and so are the rules of the game. The Reinventing Insurance Podcast by Oliver Wyman uncovers the latest growth and digital opportunities for insurance leaders today. Join Paul Ricard for interviews with industry change makers, thought leaders, and insurtech players. We discuss the biggest challenges and forces reshaping insurance and help businesses reinvent their strategy, operations, and relationships with customers.


We explore themes and reflections on building a modern insurance business, leveraging customer insights, demystifying design thinking, becoming a digital insurer, thriving with commerce and super apps, best practices for partnering with insurtechs, and elevating your technology stack.


About Oliver Wyman: Oliver Wyman is a global leader in management consulting and a business of Marsh McLennan [NYSE:MMC]. We work with clients to optimize their business, improve operations and risk profile, and accelerate their organization to seize the most attractive opportunities.


Subscribe to the Reinventing Insurance Podcast and learn more by visiting Oliver Wyman's website: www.oliverwyman.com/reinventinginsurance

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Management
Business,
Entrepreneurship
Episodes (20/21)
Reinventing Insurance Podcast by Oliver Wyman
Episode 22: Where Innovation Meets Legacy In Wealth And Insurance, A Conversation with Edward Moncreiffe, CEO Insurance at HSBC Group

Asia’s unprecedented wave of wealth creation and transfer is reshaping the future of the global insurance industry. In this episode of Reinventing Insurance, Edward Moncreiffe, CEO Insurance at HSBC Group, joins our host Paul Ricard to explore emerging market opportunities and the biggest macroeconomic trends redefining the region’s sector.


Based in Hong Kong, Edward draws on nearly two decades of experience working across multiple continents. He articulates a clear vision of the insurance industry’s future in Asia, marked by significant demographic shifts, a rich cultural landscape, and the imperative for digital transformation.


Edward’s insights provide valuable guidance for insurance and financial services leaders to navigate market complexities while remaining focused on customer needs and sustainable growth. He sheds light on the convergence of wealth management and insurance solutions and where this is leading to more comprehensive insurance, investment, and health insurance offerings, as well as fueling deeper engagement with customers.


In this episode, Edward and Paul also share perspectives on:

      

  • Leveraging generative artificial intelligence (AI) and digital transformation for customer engagement and service models.
  • Significant wealth transfer opportunities for insurers to serve legacy planning needs and the changing demographic shifts as older generations retire.
  • Sustainable growth opportunities for insurance carriers by reshaping their technology, distribution strategies, and strengthening relationships with distribution partners.
  • The lasting resilience and balance of face-to-face distribution alongside digital
  • Building a strong organizational culture focused on talent development and employee empowerment which leads to improved performance and innovation.
  • Vibrant and emerging opportunities in Hong Kong as it becomes a major global insurance powerhouse amid geopolitical and economic shifts.


 

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3 days ago
52 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 21: Asia In A Rebalancing World, A conversation With Ben Simpfendorfer, Oliver Wyman Forum Asia-Pacific Leader

In this episode of Reinventing Insurance, Ben Simpfendorfer from the Oliver Wyman Forum joins our host, Paul Ricard, to discuss Asia’s role in a rebalancing world and the megatrends that are shaping the future of insurance. Based in Hong Kong, Ben brings over 25 years of experience working in Asia and the Middle East, and has extensive knowledge of

the local markets. He is a regular commentator on Bloomberg and CNBC and a key opinion leader on LinkedIn with over 440,000 followers.


As the world continues to evolve in this uncertain economic and geopolitical environment, insurers must be proactive in adapting to supply chain impacts, demographic shifts, and the

need for technological advancements. Remaining agile and embracing innovation is crucial for capturing new markets and addressing the diverse needs of consumers across Asia.


In this episode, Paul and Ben share their perspectives on:


  • The collision of mega trends, supply chain shifts, and emerging markets for insurers in Asia.
  • The Gen Z factor, demographic change, longevity, and the aging population offer insurance opportunities for new product and service offerings.
  • The increase in mergers and acquisitions, and partnerships within the insurance industry.
  • Climate change, the green energy transition, and the need for adaptation and resilience.
  • Moving towards a transformation-led approach to generative artificial intelligence (AI).
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2 months ago
46 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 20: Customer-Led Growth Strategies For Insurers, A Conversation With Oliver Wyman Senior Leaders Mick Moloney and Rick Chavez

In this special edition of Reinventing Insurance, Oliver Wyman Partner and Global Head of Insurance, Asset Management, Actuarial, Mick Moloney and Oliver Wyman Partner and Leader of CustomerFirst, Americas, Rick Chavez, continue their conversation on taking a customer-led approach to industry reinvention and the path forward for insurers.


Rick shares insights from his collaborations with Geoffrey Moore on the four-zone organizational playbook and from his experience working at Microsoft, where he advised senior executives on growth initiatives at the intersection of cloud computing, analytics, and business model innovation.


Mick and Rick share growth opportunities for insurers, covering the macro-economic outlook, industry success stories, strategies for deepening customer relationships, and the path forward to accelerate growth. With more than 25 years of experience in digital transformation, Rick has led digital revolution and growth initiatives for companies such as Adobe, Microsoft, American Express, D&B, Fox Home Entertainment, Kinko’s (now part of FedEx), University of Michigan, Yahoo!, and Walmart. His Customer, Innovation and Growth team brings together world-class business strategists, advisors, technologists, designers, data specialists, and software wizards to make digital transformation sustainable throughout the organization.


In this episode, Mick and Rick explore:

  • Mega trends, customer-led strategies, and business reinvention for growth
  • Microsoft’s transformation into a multi-trillion-dollar leader in the tech sector
  • Applying the four-zone methodology to ‘fund the future ,’ transform, and scale new growth
  • Building supply chain resilience and integrating risk management, using examples from Marsh McLennan’s Sentrisk offering
  • Driving innovation through customer-led transformation and elevating the next generation of capabilities
  • Preparing the workforce for generative AI readiness and developing future talent
  • Key themes and insurance opportunities from our publication “Growth, Relevance, Resilience For Insurers”


This episode is part of our Reinventing Insurance series, a series that explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.

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2 months ago
33 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 19: Reignite Growth In 2025, A Conversation With Oliver Wyman Senior Leaders Mick Moloney and Rick Chavez

In this special edition of Reinventing Insurance, Oliver Wyman Partner and Global Head of Insurance, Asset Management, Actuarial, Mick Moloney connects with Oliver Wyman Partner and Leader of CustomerFirst, Americas, Rick Chavez to discuss how your business can accelerate and reignite growth. As a leader and innovator for our CustomerFirst business, Rick takes us through customer-led approaches to industry reinvention.


Mick and Rick share growth opportunities for leaders to reinvent insurance in 2025, including perspectives on the macro-economic outlook, industry success stories, ways to deepen more meaningful relationships with customers, and the path forward to accelerate growth.


Mick spends his time working with leading insurers, asset managers, and advisory firms on a range of strategic and execution topics with a particular focus on growth, innovation, and efficiency in retail and institutional markets. He’s passionate about growth and reinvention in the industries he serves, with a strongly held belief that while each is facing disruption and dislocation, there are massive unmet needs which provide the prospect of a bright and vibrant future. 


Over the last 25 years, Rick has been at the forefront of the digital revolution. He has guided growth and innovation strategies and programs at companies such as Adobe, Microsoft, American Express, D&B, Fox Home Entertainment, Kinko’s (now part of FedEx), University of Michigan, Yahoo! and Walmart. Rick’s CustomerFirst team brings together world-class business strategists, advisors, technologists, designers, data specialists, and software wizards to make digital transformation sustainable throughout the organization.


In this episode, Mick and Rick also share perspectives on:

  • Taking a customer-led approach to industry reinvention.
  • The asset management-led insurer model, and how it’s disrupting the industry.
  • The collision of mega trends and how customer-led transformation can accelerate innovation, drive energy for progress, and elevate the next generation of capabilities.
  • Building business resilience and integrating risk management, using examples from Marsh McLennan’s Sentrisk offering.
  • Developing solutions for unmet consumer needs, building financial wellness and smart home technology offerings, and leveraging the power of data and analytics.
  • Key themes and insurance opportunities from our publication "Growth, Relevance, Resilience For Insurers."


Stay tuned for our next episode, which continues Mick’s and Rick’s conversation. Rick shares examples from his collaborations with Geoffrey Moore on the four-zone organizational playbook and from Rick’s experience working at Microsoft — where he advised the CEO and senior executives on growth initiatives at the intersection of cloud computing, sophisticated analytics, and business model innovation.


This episode is part of Reinventing Insurance, a series that explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.

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6 months ago
36 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 17: The Rising Health Insurance Challenge, a conversation with Arjan Toor, CEO Health at Prudential

In this episode of Reinventing Insurance, Arjan Toor, CEO Health at Prudential, joins our host Paul Ricard to discuss industry trends and how the health insurance landscape in Asia Pacific is evolving. Paul and Arjan discuss new growth opportunities, building deeper and more meaningful relationships with customers, and what’s ahead for the future.


Learn more about the program and our Insights here: www.oliverwyman/reinventinginsurance 

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8 months ago
1 hour 9 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 16: Venturing Into Insurance, a conversation with David Wechsler, OMERS Ventures

In this episode of Reinventing Insurance, Dave Wechsler, principal at OMERS Ventures joins our host Paul Ricard to discuss the latest developments in insurtech, venture capital plays, and what makes an attractive insurance investment. Dave also hosts a podcast, Insurtech Rap, offering a networking community to engage on insurtech, venture capital deal making, and to hear from insurance industry leaders.

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10 months ago
48 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 15: Partnerships are fueling new growth for asset management, a conversation with Joan Lamm-Tennant, AllianceBernstein and Equitable
10 months ago
23 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 14: The Future Is Now, A Conversation With Mick Moloney, Oliver Wyman, Global Head of Insurance, Asset Management, and Actuarial

As leaders face this new year, they need to be sharper than ever on where they truly differentiate. We believe the future is now. The trends of the last decade are continuing to accelerate, with a convergence on fully customer-centric experiences, fully digital operating models and incorporating generative artificial intelligence (AI) as a co-pilot within your workforce.


In this episode of Reinventing Insurance, Mick Moloney, global head of insurance, asset management, and actuarial at Oliver Wyman joins our host Paul Ricard to discuss current industry trends, and opportunities for insurance CEOs to adopt an offensive stance and win in 2024. Learn more: www.oliverwyman/reinventinginsurance      

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1 year ago
42 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 13: Charting the Digital Future of Insurance, A conversation with Sean Ringsted, Chief Digital Business Officer at Chubb

What’s next in tech for insurance and how will the age of acceleration impact 2024? In this episode of Reinventing Insurance, Sean Ringsted, the Chief Digital Business Officer of Chubb, joins Oliver Wyman's Paul Ricard to share his perspectives on the future digital trends that will shape the insurance industry.


Chubb is the world’s largest publicly traded property and casualty insurance company and the largest commercial insurer in the US. Sean discusses what’s top-of-mind for leaders, including Gen AI, embedded insurance, predict and prevent, global market trends, and how insurers can build effective partnerships. Learn more: www.oliverwyman/reinventinginsurance        

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1 year ago
40 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 12: A Visionary Leader's Perspectives, A conversation with Meredith Ryan-Reid, CEO at Versant Health

Meredith Ryan-Reid, CEO at Versant Health, joins Oliver Wyman’s Paul Ricard on the Reinventing Insurance podcast. Meredith shares her reflections on leadership — including experiences on driving growth and reinvention for the world’s leading healthcare, insurance and financial services companies. Meredith shares reflections and learnings from her career, and perspectives into future healthcare trends, new ways of working, and Gen AI capabilities. Learn more: www.oliverwyman/reinventinginsurance        

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1 year ago
38 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 11: Secrets of a serial insurtech entrepreneur. A conversation with Karn Saroya, Co-founder and CEO at Re

Karn Saroya knows how to build and raise seed funding for insurtech ventures. In this episode of Reinventing Insurance, Karn joins Paul Ricard and shares his secrets, challenges, and experiences as a serial insurtech entrepreneur. Over the last 10 years, Karn has launched three successful businesses — the latest is Re, a Web3 reinsurance startup valued at $100 million post valuation. Tune in as our conversation discusses the latest happenings in the insurtech space, technology breakthroughs— such as AI and Web3 — that are redefining growth opportunities, and Karn's broad spectrum of experiences with launching three successful startups. Learn more: www.oliverwyman/reinventinginsurance  

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2 years ago
29 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 10: Digital revolution(s), will Insurance be the next wave? A conversation with Albert Chu, Group Chief Digital Officer, Sompo

Digital revolution(s), will insurance be the next wave? Tune into our Reinventing Insurance podcast episode. Oliver Wyman's Paul Ricard connects with Albert Chu, Group Chief Digital Officer, Sompo Holdings. In his 40-year Silicon Valley career, Albert has been at the forefront many technological revolutions — the personal computer, the internet revolution, and today's AI and Web3 opportunities. Albert shares ways Sompo is finding new growth opportunities, building and educating talent, and investing in the future — beyond insurance. Learn more: www.oliverwyman/reinventinginsurance

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2 years ago
39 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 9: Right side, left side: What does behavioral science mean for insurers? A conversation with Wei Ke, Oliver Wyman

Right side, left side. What does behavioral science mean for insurers? Paul Ricard connects with Wei Ke on how behavioral science can help insurers improve decision making and customer interactions. We dive into pricing, sales, and marketing, and offer ways to simplify messaging and design new insurance products and offerings. For more on Reinventing Insurance, visit the Oliver Wyman website www.oliverwyman.com/reinventinginsurance


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2 years ago
17 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 8: Who Will Win the Digital Insurance Game? A conversation with Gaurav Garg, Oliver Wyman

Who will win the digital insurance game? Join us to learn the best ways incumbents and challengers can modernize tech, play to their strengths, and maximize opportunities in the age of acceleration. On this Reinventing Insurance Podcast episode, Paul Ricard sits down with Gaurav Garg, Oliver Wyman's Global Head of Property & Casualty insurance. Gaurav has driven organizations to consistently deliver in periods of growth and disruption. and brings in-depth global industry experience as a C-suite executive to Oliver Wyman. For more on Reinventing Insurance, visit the Oliver Wyman website www.oliverwyman.com/reinventinginsurance

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2 years ago
21 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 7: Accelerating Digital Transformation. A conversation with Alex Lyall & Justin Kahn, Oliver Wyman Fulcrum

The new normal has accelerated digital transformation for insurance leaders. Across the Life & Retirement and P&C sectors, incumbents are modernizing their tech stack, whether its increasing speed, leveraging data, partnering with insurtechs, or building seamless customer experiences. But flipping the switch comes with many challenges. 


On this Reinventing Insurance Podcast episode we talk tech and insurance. Paul Ricard is joined by Alex Lyall and Justin Kahn, leaders of Oliver Wyman's Fulcrum technology. We take a deep dive into industry trends, greenfield considerations, and the key ingredients to a successful legacy transformation. Plus, how incumbents can leverage their strengths and get unstuck when it comes to building a modern tech stack. And we learn how Fulcrum's proprietary tooling and intelligence is helping life insurers solve their most pressing and complex infrastructure challenges. For more on Reinventing Insurance, visit the Oliver Wyman website www.oliverwyman.com/reinventinginsurance

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2 years ago
22 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 6: The Future of Commerce is Now. A conversation with Beth Costa, Oliver Wyman

What are the growth opportunities for insurance leaders in this new age of commerce? Tune in as Paul Ricard talks with Beth Costa on the dynamic side of Payments, and the latest pandemic impacts to commerce, insurance, super apps, small businesses and Millennials. For more on Reinventing Insurance, visit the Oliver Wyman website www.oliverwyman.com/reinventinginsurance

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2 years ago
28 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 5: Demystifying Design Thinking. A conversation with Jason Rome, Method

Tune in as Paul Ricard interviews Jason Rome. Together they explore the best ways insurance leaders can adopt Design Thinking into their transformation efforts — and reinvent their businesses. Jason is the SVP of Digital Strategy and Customer Experience at Method, a GlobalLogic company. At Method, Jason partners with global brands in diverse industries to create digital products and experiences that improve lives and transform businesses. During our conversation, Jason dives into customer experience, the new normal, new ways working, and shares his experiences and learnings while working with financial services and insurance companies. For more on Reinventing Insurance, visit the Oliver Wyman website www.oliverwyman.com/reinventinginsurance

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2 years ago
26 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 4: An insurtech story told from both sides. A conversation with Drew Ostro from PolicyMe

An insurtech story told from both sides. An Insurtech story told from both sides: Join Paul Ricard for a conversation with Drew Ostro, CEO and co-founder of PolicyMe. PolicyMe is a rising player in the Insurtech space, coming off a record growth year and introducing a completely digital way to purchase life insurance. As an Oliver Wyman alum, Drew shares the full spectrum of his experiences, from advising senior insurance leaders to the challenges of launching a new startup. The episode explores partnerships, industry trends, lessons learned, burnt

pizza, and recommendations to help firms build solid customer-centric experiences in the digital space. For more on Reinventing Insurance, visit the Oliver Wyman website www.oliverwyman.com/reinventinginsurance

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2 years ago
20 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 3: Playing to win. A conversation with Taddy Hall of Lippincott on sparking innovation

Playing To Win: Is your insurance business looking for a spark of innovation?Join Oliver Wyman's Paul Ricard for an in-depth conversation with Taddy Hall, a Senior Partner in Lippincott's Innovation Practice. Taddy invites insurers into a world of new possibilities, and shares first-hand experiences on how insurers can succeed at market-creating innovation, and create breakthrough solutions for their customers. Learn more: www.oliverwyman.com/reinventinginsurance

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2 years ago
18 minutes

Reinventing Insurance Podcast by Oliver Wyman
Episode 2: Beyond the Obvious, The Power of Human Insights. A conversation with Dr. Amy Lasater-Wille, Oliver Wyman

Dr. Amy Lasater-Wille, Oliver Wyman's Director of Human Insights, shares how insurers can uncover unmet needs to best inform decision-making and create distinct customer experiences. We go ‘beyond the obvious’ as Amy talks about the power of human insights and offers examples of client experiences to help insurers tap into today’s growth opportunities. For more on Reinventing Insurance, visit the Oliver Wyman website www.oliverwyman.com/reinventinginsurance

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2 years ago
14 minutes

Reinventing Insurance Podcast by Oliver Wyman

Customers' needs are changing and so are the rules of the game. The Reinventing Insurance Podcast by Oliver Wyman uncovers the latest growth and digital opportunities for insurance leaders today. Join Paul Ricard for interviews with industry change makers, thought leaders, and insurtech players. We discuss the biggest challenges and forces reshaping insurance and help businesses reinvent their strategy, operations, and relationships with customers.


We explore themes and reflections on building a modern insurance business, leveraging customer insights, demystifying design thinking, becoming a digital insurer, thriving with commerce and super apps, best practices for partnering with insurtechs, and elevating your technology stack.


About Oliver Wyman: Oliver Wyman is a global leader in management consulting and a business of Marsh McLennan [NYSE:MMC]. We work with clients to optimize their business, improve operations and risk profile, and accelerate their organization to seize the most attractive opportunities.


Subscribe to the Reinventing Insurance Podcast and learn more by visiting Oliver Wyman's website: www.oliverwyman.com/reinventinginsurance