Customers' needs are changing and so are the rules of the game. The Reinventing Insurance Podcast by Oliver Wyman uncovers the latest growth and digital opportunities for insurance leaders today. Join Paul Ricard for interviews with industry change makers, thought leaders, and insurtech players. We discuss the biggest challenges and forces reshaping insurance and help businesses reinvent their strategy, operations, and relationships with customers.
We explore themes and reflections on building a modern insurance business, leveraging customer insights, demystifying design thinking, becoming a digital insurer, thriving with commerce and super apps, best practices for partnering with insurtechs, and elevating your technology stack.
About Oliver Wyman: Oliver Wyman is a global leader in management consulting and a business of Marsh McLennan [NYSE:MMC]. We work with clients to optimize their business, improve operations and risk profile, and accelerate their organization to seize the most attractive opportunities.
Subscribe to the Reinventing Insurance Podcast and learn more by visiting Oliver Wyman's website: www.oliverwyman.com/reinventinginsurance
Customers' needs are changing and so are the rules of the game. The Reinventing Insurance Podcast by Oliver Wyman uncovers the latest growth and digital opportunities for insurance leaders today. Join Paul Ricard for interviews with industry change makers, thought leaders, and insurtech players. We discuss the biggest challenges and forces reshaping insurance and help businesses reinvent their strategy, operations, and relationships with customers.
We explore themes and reflections on building a modern insurance business, leveraging customer insights, demystifying design thinking, becoming a digital insurer, thriving with commerce and super apps, best practices for partnering with insurtechs, and elevating your technology stack.
About Oliver Wyman: Oliver Wyman is a global leader in management consulting and a business of Marsh McLennan [NYSE:MMC]. We work with clients to optimize their business, improve operations and risk profile, and accelerate their organization to seize the most attractive opportunities.
Subscribe to the Reinventing Insurance Podcast and learn more by visiting Oliver Wyman's website: www.oliverwyman.com/reinventinginsurance
In this special edition of Reinventing Insurance, Oliver Wyman Partner and Global Head of Insurance, Asset Management, Actuarial, Mick Moloney and Oliver Wyman Partner and Leader of CustomerFirst, Americas, Rick Chavez, continue their conversation on taking a customer-led approach to industry reinvention and the path forward for insurers.
Rick shares insights from his collaborations with Geoffrey Moore on the four-zone organizational playbook and from his experience working at Microsoft, where he advised senior executives on growth initiatives at the intersection of cloud computing, analytics, and business model innovation.
Mick and Rick share growth opportunities for insurers, covering the macro-economic outlook, industry success stories, strategies for deepening customer relationships, and the path forward to accelerate growth. With more than 25 years of experience in digital transformation, Rick has led digital revolution and growth initiatives for companies such as Adobe, Microsoft, American Express, D&B, Fox Home Entertainment, Kinko’s (now part of FedEx), University of Michigan, Yahoo!, and Walmart. His Customer, Innovation and Growth team brings together world-class business strategists, advisors, technologists, designers, data specialists, and software wizards to make digital transformation sustainable throughout the organization.
In this episode, Mick and Rick explore:
This episode is part of our Reinventing Insurance series, a series that explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.