A billion people - that’s 15% of the world’s population - live with some sort of disability, so ensuring equal access to travel is not just simply the right thing to do not just from an ethical standpoint but it’s also just good business. From temporary and permanent disabilities to impairments to speech, vision, hearing, communication, sensory processing, and physical limitations such as people who require walking aids and wheelchair users, there is a significant and growing need for accessible travel. In this episode we speak to two fascinating guests, Jenny Mclaughlin, a Project Manager at Heathrow Airport working on the Airside / Landside Delivery team currently working on the Kilo Apron Development (KAD) project, and also Martin Heng, Internationally recognised accessibility travel expert who previously worked at Lonely Planet for 20 years, first as an Editorial Manager and then became as their first Accessible Travel Manager.

Happy customers means happy business right? So, how do you make sure that the customer’s voice isn’t lost in the maelstrom of all the moving parts of your business? A common failing across multiple sectors and industries, in this episode we discuss how you can overcome it with a world-renowned expert in culture change and employee experience, Derek Bishop, and a hugely experienced Head of Train Service delivery, Andrew Dickinson, as we find out how to put the customer at the heart of your business and create a step-change in performance by changing your business culture.

Welcome to episode one of Re:Design. In the first episode of the series we discover the fascinating world of human-centered design in two vastly different domains - museums and airports! In this captivating episode, we bring together two incredible guests: Fiona Slater, the Head of Access and Equity at Science Museum Group and Kirk Goodlet, Senior Director who specialises in strategic planning, border facilitation, biometric technologies, the future of mobility and helping organisations identify and remove barriers to equal access. Fiona's role centres around ensuring access and equity for each visitor, from the functional layout of the museums to the programs available for public participation. Guided by the experience of people with potential barriers, Fiona and her team aim to create an environment suited to every visitor's needs, providing a personalised experience that enhances learning and enjoyment. Kirk's work focuses on identifying and eliminating barriers to equal access, combining his experience in aviation with his personal passion born out of being a father to a child with a disability. We discuss the challenges they both face in their roles and industries, how we can break down echo-chambers in the fight for accessibility and also where they think their respective industries are headed. Happy listening!

In the ever-shifting landscape of innovation and evolution, "Re:Design”, a 6-part series by Mima, a design agency that anchors the essence of what truly propels our world forward: people. Dive into stimulating and fascinating conversations as Mima brings together experts and visionary thinkers from diverse industries together to unravel the power of human-centred design in addressing the most intricate business challenges of our era. Together, each episode invites listeners to traverse unfamiliar grounds, cultivating connections and harvesting insights that go beyond the conventional. As the nexus between intricate business puzzles and human-centric solutions becomes clearer, Mima champions the call for intentional and compassionate design, placing humanity at the core of progress. "Re:Design" isn’t just a podcast; it's a movement. A call to action. A beacon for all those who believe in shaping a world that resonates deeply with the human spirit. Join your hosts, Mima’s Oliver Bennett-Coles and Emily Yates, plus guests as they try and craft a blueprint for a future which inspires better design for all of us. Catch episodes every fortnight from 25/10/23.