In the ever-shifting landscape of innovation and evolution, "Re:Design”, a 6-part series by Mima, a design agency that anchors the essence of what truly propels our world forward: people.
Dive into stimulating and fascinating conversations as Mima brings together experts and visionary thinkers from diverse industries together to unravel the power of human-centred design in addressing the most intricate business challenges of our era.
Together, each episode invites listeners to traverse unfamiliar grounds, cultivating connections and harvesting insights that go beyond the conventional. As the nexus between intricate business puzzles and human-centric solutions becomes clearer, Mima champions the call for intentional and compassionate design, placing humanity at the core of progress.
"Re:Design" isn’t just a podcast; it's a movement. A call to action. A beacon for all those who believe in shaping a world that resonates deeply with the human spirit. Join your hosts, Mima’s Oliver Bennett-Coles and Emily Yates, plus guests as they try and craft a blueprint for a future which inspires better design for all of us.
Catch episodes every fortnight from 25/10/23.
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In the ever-shifting landscape of innovation and evolution, "Re:Design”, a 6-part series by Mima, a design agency that anchors the essence of what truly propels our world forward: people.
Dive into stimulating and fascinating conversations as Mima brings together experts and visionary thinkers from diverse industries together to unravel the power of human-centred design in addressing the most intricate business challenges of our era.
Together, each episode invites listeners to traverse unfamiliar grounds, cultivating connections and harvesting insights that go beyond the conventional. As the nexus between intricate business puzzles and human-centric solutions becomes clearer, Mima champions the call for intentional and compassionate design, placing humanity at the core of progress.
"Re:Design" isn’t just a podcast; it's a movement. A call to action. A beacon for all those who believe in shaping a world that resonates deeply with the human spirit. Join your hosts, Mima’s Oliver Bennett-Coles and Emily Yates, plus guests as they try and craft a blueprint for a future which inspires better design for all of us.
Catch episodes every fortnight from 25/10/23.
How do you design customer-centric operations/businesses?
Re:Design
35 minutes 6 seconds
2 years ago
How do you design customer-centric operations/businesses?
Happy customers means happy business right? So, how do you make sure that the customer’s voice isn’t lost in the maelstrom of all the moving parts of your business? A common failing across multiple sectors and industries, in this episode we discuss how you can overcome it with a world-renowned expert in culture change and employee experience, Derek Bishop, and a hugely experienced Head of Train Service delivery, Andrew Dickinson, as we find out how to put the customer at the heart of your business and create a step-change in performance by changing your business culture.
Re:Design
In the ever-shifting landscape of innovation and evolution, "Re:Design”, a 6-part series by Mima, a design agency that anchors the essence of what truly propels our world forward: people.
Dive into stimulating and fascinating conversations as Mima brings together experts and visionary thinkers from diverse industries together to unravel the power of human-centred design in addressing the most intricate business challenges of our era.
Together, each episode invites listeners to traverse unfamiliar grounds, cultivating connections and harvesting insights that go beyond the conventional. As the nexus between intricate business puzzles and human-centric solutions becomes clearer, Mima champions the call for intentional and compassionate design, placing humanity at the core of progress.
"Re:Design" isn’t just a podcast; it's a movement. A call to action. A beacon for all those who believe in shaping a world that resonates deeply with the human spirit. Join your hosts, Mima’s Oliver Bennett-Coles and Emily Yates, plus guests as they try and craft a blueprint for a future which inspires better design for all of us.
Catch episodes every fortnight from 25/10/23.
