Some thoughts about the use of Customer Satisfaction surveys. Plus an alternative.
Also check us out at: https://rapidideaimprovement.com
My attempt at summarising Bob Murphy's great episode on banking (mainly from the Human Action podcast)
Some ideas on how the typical debates about capitalism versus socialism go, and what to potentially improve about them.
How the Chicago School of economics will not arrive at the conclusion that central banking may be bad
How malinvestments (investments that go against the time preference of consumers but are undertaken nevertheless) are caused by monetary policy and how they cause in return a transition from boom to bust in the economic cycle
Decarbonisation can (and should) be evaluated in terms of how effectively it reaches its goal, or in other words, how well it solves the problem it purports to solve.
In the science of economics, there are different schools of thought, they all give different answers to economic problems how is prosperity caused in a society, under conditions of scarcity.
Some schools will emphasize the role of government more than others, … Each school has a position on the relative importance of production versus consumptions to generate prosperity, .. also they have positions on how consumers behave (rational / contextual behavioural/ choosing means to satisfy ends, ….)
Now you can compare all the different positions of each school and then make up your mind what school to follow
But there is a more fundamental criterion if you want to figure out what schools are really relevant and which ones are less so, and that criterion is the methodology
Austrian Economics is different from all other schools in terms of methodology
We can experience different "states" when working. I distinguish 3 of them here: monotony, politics and problem solving. I argue that only the latter is fun (e.g. allows the experience of Flow to arise) and has the potential to cause progress.
Connecting 3 things: philosophy of (climate) science, the actual climate science and the morality of it (i.e. "What should we do about it ?")
Can we get out of recessions through government spending ?
Key concepts of Critical Rationalism:
What is the SSIA approach ?
Why that approach and not some other ?
To sell is to create knowledge about what actions influence your prospect's subjective valuation most optimally
Empiricism in the philosophy of science emphasizes evidence, especially as discovered in experiments.
It is a fundamental part of the scientific method that all hypotheses and theories must be tested against observations of the natural world, rather than resting solely on a periori reasoning, intuition or revelation
What is induction ?
The process of going from a set of observations to a generalisation
See multiple objects with a characteristic X, all such objects have characteristic X
The sun rose every morning already (every observed morning had the characteristic that the sun rose) … so the sun will rise every morning, so tomorrow the sun will rise again
“The future will behave like the past”
In the philosophy of science, instrumentalism is the view that concepts and theories are merely useful instruments whose worth is measured not by whether the concepts and theories are true or false (or correctly depict reality), but by how effective they are in explaining and predicting phenomena.
Suppose you are a sales perons, and have a product that allows the customer to be 3% more efficient in his operations
Why is just tranferring that knowledge to the customer not enough to make him buy your product ?
You may be wrong
There may be conflicting ideas still in the mind of the customer
Knowledge needs to grow in the mind before it can be enacted upon
What problem ?
“What can I do to influence the subjective valuation of my product by the prospect?”
Why that problem ?
You only sell something if the customer values your product more than its price (and more than alternatives)
Why is epistemology so important ?
And why is it not talked about ?
3 concrete tips:
Express ideas as explanations
Say how an action will transform a situation or capability, and why that action
NOT : subjective opinion about importance (loose actions / goals)
Avoid positive arguments
Arguments appeal to authority
Encourage alternative ideas
What other actions could lead to the same goal
What other better goals can be achieved via these actions ?
