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Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Tonkean
131 episodes
2 days ago
On Modern Business Operations, we’ll bring you weekly interviews with leaders from some of today’s largest and fastest-growing companies. We discuss the future of operations within business, including finance, revenue, legal, and HR. Join us every episode to hear how enterprises are learning to adapt to our rapidly-changing world.
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Management
Business,
Careers
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All content for Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops is the property of Tonkean and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
On Modern Business Operations, we’ll bring you weekly interviews with leaders from some of today’s largest and fastest-growing companies. We discuss the future of operations within business, including finance, revenue, legal, and HR. Join us every episode to hear how enterprises are learning to adapt to our rapidly-changing world.
Show more...
Management
Business,
Careers
Episodes (20/131)
Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
The Ops Leader’s Roadmap for Human-Centric AI Adoption

Bob Pulver, Founder and Principal of Elevate Your AIQ, joins host Sagi Eliyahu. Bob draws on decades of enterprise transformation at IBM and NBC to share how AI adoption is less about tools and more about changing behavior and adopting a responsible strategy. Bob dives into what makes AI transformation unique, how leaders can balance hype with readiness and why building AI literacy across the workforce is critical for long-term success.


Key Takeaways:


01:53 Early exposure to IBM Watson showed Bob the disruptive potential of AI.

04:26 Process reengineering should come before automation or AI adoption.

09:28 Transformation is more about people and behavior change than technology.

12:25 AI literacy and readiness are essential for organizational survival.

17:13 AI is as disruptive as past shifts but broader in scope.

19:58 The pace of AI advancement outpaces people’s ability to adapt.

23:14 Leaders must critically assess black box AI solutions for risks.

29:18 Responsible adoption requires testing, governance and ethics oversight.

31:25 Knowing your business and fostering collective intelligence drives better decisions.


Resources Mentioned:


Bob Pulver

https://www.linkedin.com/in/bobpulver/


Elevate Your AIQ | LinkedIn

https://www.linkedin.com/company/elevateyouraiq/


Elevate Your AIQ | Website

https://elevateyouraiq.com




This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.



#Operations #BusinessOperations

Show more...
1 week ago
35 minutes 53 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
The 10% Weekly Rule That Transforms Legal Teams and Departments

In this episode, host Sagi Eliyahu sits down with Marco Imperiale, founder of Better Ipsum, to discuss legal innovation, leadership, and building inclusive business models. The conversation addresses operationalizing vision, the role of empathy in leadership and practical change management for future-ready organizations.


Key Takeaways:


00:00 Introduction.

02:03 Lessons from the music industry’s disruption apply to law.

05:17 Legal services remain traditional despite AI tool adoption.

09:27 Treat contracts as data centers with ROI-driven management.

12:59 Shifts transform professions themselves, not only their workflows.

18:47 AI isn’t a niche; it transforms legal service delivery.

22:06 Information overload demands humane pacing, skepticism and boundaries.

24:46 AI’s societal impact parallels the sweeping industrial revolution.

28:10 Future legal work requires data literacy and cross-disciplinary collaboration.

31:07 Generalists who adapt quickly may outperform narrow specialists.

33:24 Compound progress: improve processes ten percent weekly to transform.


Resources Mentioned:


Marco Imperiale

https://www.linkedin.com/in/marco-imperiale/?locale=en_US


Better Ipsum | LinkedIn

https://www.linkedin.com/company/betteripsum/


Better Ipsum | Website

https://betteripsum.net/




This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.



#Operations #BusinessOperations

Show more...
3 weeks ago
36 minutes 36 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
How Self-Assessments Can Future-Proof Procurement for the AI Era

On this episode, host Sagi Eliyahu talks with Karthik Rama, CEO and Principal Consultant of Procurement Doctors. With nearly two decades of procurement experience, Karthik shares candid insights about the state of procurement today, the impact of AI and the gap between technology’s pace and procurement’s maturity. They discuss how procurement leaders can prepare for rapid change, why chasing the latest trends is a mistake and what it means to redefine procurement beyond just cost savings. 


Key Takeaways:


00:00 Introduction.

03:12 Why generic frameworks and slide decks won’t survive in the AI era.

06:38 The lack of global standards keeps procurement unstructured.

07:59 How chasing shiny objects every few years undermines real progress.

13:18 The risks of defining procurement too narrowly as only about savings.

16:21 What it takes for procurement to be viewed as a strategic partner.

19:38 Lessons from an automation project that failed despite working technically.

22:09 How layered agentic bots with human support could reshape procurement.

24:45 Why centers of excellence fail when treated as side priorities.

27:39 The importance of growing in breadth before growing in length.


Resources Mentioned:


Karthik Rama

https://www.linkedin.com/in/procurementdoctor/


Procurement Doctors | LinkedIn

https://www.linkedin.com/company/procurementdoctors/


Procurement Doctors | Website

http://www.procurementdoctors.com




This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

Show more...
1 month ago
29 minutes 37 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
The Real Value of Orchestration in Modern Ops

On this episode, host Sagi Eliyahu talks to Freya Hurwitz, Director of Procurement at Tripadvisor. Freya shares how she brought a product management mindset to procurement and helped digitize and streamline internal processes from the ground up. She also breaks down the tension between automation and culture, the limitations of AI in negotiation and how procurement leaders can evolve into strategic business partners.


Key Takeaways:


(04:43) Use product management thinking to improve internal workflows.

(05:38) Digitize contract processes before introducing new technology.

(09:51) Reduce resistance by giving teams better process visibility.

(13:51) AI tools can’t yet replace human negotiation skills.

(15:40) Expect AI to reshape, not replace, procurement roles.

(20:08) Strategic procurement requires moving upstream in decision-making.

(23:30) Traditional sales roles are fading in software procurement.

(27:04) Tech advances faster than most teams can adopt.

(31:51) Stay flexible — career paths and tools will keep evolving.


Resources Mentioned:


Freya Hurwitz

https://www.linkedin.com/in/freyahurwitz/


Tripadvisor | LinkedIn

https://www.linkedin.com/company/tripadvisor/


Tripadvisor | Website

https://www.tripadvisor.com





This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.



#Operations #BusinessOperations

Show more...
1 month ago
34 minutes 12 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Can Legal Ops Adapt? A Psychologist’s Take on the Future of Law

Host Sagi Eliyahu welcomes Dr. Larry Richard, Founder and CEO of LawyerBrain LLC, to explore the psychological traits that define lawyers, and how those traits are colliding with today’s business environment. Larry shares insights from assessing more than 25,000 lawyers, revealing data-backed patterns in skepticism, resilience, sociability and more. The conversation covers how these personality traits can both help and hinder lawyers as they adapt to changes like AI, remote work and the mental toll of constant uncertainty.


Key Takeaways:


00:00 Introduction.

02:12 Reevaluating career fit leads to greater job satisfaction.

03:09 Pursuing true passion is a path to deeper expertise.

07:09 Urgency as a trait can enhance productivity and outcomes.

12:03 Low sociability may hinder effective team communication.

16:09 Low resilience is widespread, impacting workplace performance.

18:27 Declining empathy among professionals negatively affects collaboration..

22:27 Millennials display lower empathy, influencing generational work dynamics.

26:48 Focusing on AI risks may limit innovation opportunities.

32:33 Leadership teams must drive adaptation during rapid change.

40:06 Intentional stress relief supports sustained professional effectiveness.


Resources Mentioned:


Dr. Larry Richard

https://www.linkedin.com/in/lawyerbrain/


LawyerBrain LLC | LinkedIn

http://www.lawyerbrain.com/


LawyerBrain | Website

http://www.lawyerbrain.com/




This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.



#Operations #BusinessOperations

Show more...
1 month ago
44 minutes 47 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Why AI-First Startups Are Disrupting the SaaS Status Quo

Host Sagi Eliyahu welcomes Ben Murray, Co-Founder of Extend and Founder of The SaaS Academy. Ben shares insights from his work as a fractional CFO and finance educator supporting early- and growth-stage SaaS companies. They discuss the evolution of the CFO role, the realistic pace of AI adoption in finance and how SaaS businesses are reassessing growth strategies, pricing models and tech stacks in today’s market.


Key Takeaways:


(02:52) The transition from traditional SaaS to agent AI is the next business model shift.

(04:59) Modern CFOs manage 10–15 tools just to operate their back office.

(06:14) AI adoption is often pushed by boards and C-level execs, not just IT.

(07:52) Finance and accounting functions are slower to adopt AI due to precision requirements.

(09:21) The rule of 40 may fade, but financial discipline stays essential.

(12:20) Not every SaaS company needs to be AI-first to deliver long-term value.

(14:14) Pricing models are shifting, but predictability and ARR clarity still matter.

(16:53) SaaS metrics may not fully map to AI businesses with uncertain retention.

(20:42) AI integration could reshape org charts by replacing specific manual tasks.

(22:22) Leaders build trust by avoiding assumptions and seeking clarity in conflicts.


Resources Mentioned:


Ben Murray

https://www.linkedin.com/in/benrmurray/


Extend | LinkedIn

https://www.linkedin.com/company/tryextend/


Extend | Website

https://www.tryextend.com/


The SaaS Academy | LinkeIn

https://www.linkedin.com/company/the-saas-academy/


The SaaS CFO | Website

https://www.thesaascfo.com/




This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration.


It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

Show more...
2 months ago
24 minutes 49 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Building Smarter Supplier Relationships Through AI

Sagi Eliyahu welcomes Tania Seary, Founder of Procurious, to discuss the role of procurement in today’s dynamic business environment. With decades of experience as a procurement entrepreneur, Tania shares why now is the moment for ops leaders to work hand in hand with procurement, prioritize supplier collaboration and embrace AI as a strategic tool, not just a back-office fix.


From AI adoption to cross-functional alignment, the conversation offers a forward-looking take on how procurement and ops can partner to drive enterprise performance.


Key Takeaways:

(03:02) Procurement must shift to agile, bite-sized, community-based learning methods.

(06:12) Encourage teams to test AI weekly and share actionable use cases.

(10:15) Automation frees teams to build relationships and identify real-world inefficiencies.

(14:10) Supplier trust and relationships are essential, even with modern technology.

(16:03) Learn enough about AI to ask smart questions and assess risks.

(18:41) Staying in the business flow is key to career longevity.

(22:22) You are the constant in your career — take ownership of your growth.


Resources Mentioned:


Tania Seary

https://www.linkedin.com/in/taniaseary/


Procurious | LinkedIn

https://www.linkedin.com/company/procurious/


Procurious | Website

https://www.procurious.com/




This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.


#Operations #BusinessOperations

Show more...
3 months ago
24 minutes 50 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Lessons in Operations From Former White House Chief of Staff Ron Klain

On this episode, host Sagi Eliyahu welcomes Ron Klain, Chief Legal Officer of Airbnb and former White House Chief of Staff under President Joe Biden. They discuss the operational parallels between the public and private sectors, how Airbnb sees itself as part of civic infrastructure and the role of AI in legal operations.


Key Takeaways:



(03:28) Both public and private operations demand strong crisis response and global coordination.

(06:06) Airbnb provides surge housing for emergencies and large-scale cultural events.

(08:36) Legal teams use AI to organize documents and improve institutional memory.

(09:51) Lawyers remain essential for creativity, reasoning and strategic storytelling.

(12:21) Global compliance requires local legal teams that are familiar with regional regulations.

(15:29) A diverse society benefits from diffused power despite slower processes.

(17:16) Peer networks often have a more lasting impact than traditional mentorships.


Resources Mentioned:


Ron Klain

https://www.linkedin.com/in/ron-klain-3016b71/


Airbnb | LinkedIn

https://www.linkedin.com/company/airbnb/


Airbnb | Website

https://www.airbnb.com/




This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

Show more...
4 months ago
19 minutes 1 second

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
From COEs to AI: The Tools That Actually Scale Ops

Host Sagi Eliyahu welcomes Kevin Keller, Senior Vice President - General Counsel of Forward Networks, Inc. Kevin shares his career path from electrical engineering to law and tech, unpacking what it means to lead with curiosity, data and process in high-growth environments. With legal and operational leadership experience at Amazon, Instacart, Facebook and startups, Kevin offers insights into building adaptable teams, operationalizing AI and redefining efficiency for the modern workplace.


Key Takeaways:


(01:05) Kevin’s background and his pivot from engineering to law.

(09:36) Process-driven, analytical thinking is essential for continual improvement and efficiency.

(10:33) Breaking down processes and identifying areas for automation or improvement is a critical leadership skill.

(12:09) Root cause analysis and taking ownership of mistakes are vital for organizational health and growth.

(23:42) Leveraging AI starts with breaking down team processes and empowering those closest to the work to identify opportunities.

(24:36) Hiring for intelligence, emotional intelligence and curiosity is more valuable than focusing solely on credentials.

(35:21) Mentoring and connecting with early-career professionals keeps leaders fresh and fosters a two-way learning environment.


Resources Mentioned:


Kevin Keller

https://www.linkedin.com/in/kevinkeller/


Forward Networks, Inc. | LinkedIn

https://www.linkedin.com/company/forward-networks/


Forward Networks Inc. | Website

https://www.forwardnetworks.com/





This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

Show more...
4 months ago
37 minutes 23 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
What MMA Teaches CEOs About Control, Confidence and Recovery

Sagi Eliyahu sits down with Adam Sedlack, CEO of UFC GYM, to explore the intersection of fitness, community building and operational excellence. Adam shares his journey from starting in the fitness industry in 1994 to leading a global brand with over 150 locations across 42 countries. They discuss how UFC GYM combines mixed martial arts (MMA) training with traditional fitness to create a holistic wellness experience. The conversation also touches on leadership, franchise management and the importance of instilling confidence and resilience in both youth and adults.


Key Takeaways:


(02:27) Build community, not transactions, to deepen customer engagement.

(06:03) Functional workouts like boxing deliver unmatched physical and mental results.

(10:29) MMA training builds confidence and resilience in participants.

(14:40) Passion and grit are essential traits for hiring staff.

(19:51) Franchise management requires robust operational and legal support.

(24:51) Youth programs emphasize fitness, discipline and personal growth.

(30:18) Preparation for challenges is more important than competition itself.


Resources Mentioned:


Adam Sedlack

https://www.linkedin.com/in/adamsedlack/


UFC GYM | LinkedIn

https://www.linkedin.com/company/ufc-gym/


UFC GYM | Website

https://www.ufcgym.com/




This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

Show more...
5 months ago
34 minutes 27 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Lessons from Legal: Creating Urgency for Change Before It’s Too Late

On this episode, host Sagi Eliyahu welcomes Bradley Collins, CEO and Co-Founder of LegalTechTalk. Bradley shares insights from his career building large-scale industry events across fintech, advertising, insurance and now legal — an industry he believes is ripe for disruption. 


They discuss why AI won’t replace the human need for connection, the power of in-person gatherings and how tech can enhance but never fully replicate trust-building experiences. As legal operations face increased pressure to adapt, Bradley explains what ops leaders can learn from other disrupted sectors and why fostering community is more important than ever.


Key Takeaways:


(05:12) In-person events remain crucial for partnerships and validation in a digital-first world.

(07:01) Successful events combine compelling content, renowned speakers, and immersive experiences.

(11:02) Recurring events foster strong professional communities and deeper connections.

(13:30) AI-powered networking tools enhance attendee engagement and pre-event meeting scheduling.

(15:24) Generative AI is emerging as a transformative force in legal tech despite slow industry adoption.

(20:41) Law firms face disruption risks from clients bringing work in-house and AI-powered competitors.

(21:18) Managing partners and CEOs increasingly embrace innovation in legal tech events.

(22:26) Giving without expectation builds lasting connections and positively impacts careers.



Resources Mentioned:


Bradley Collins

https://www.linkedin.com/in/bradleycentaurcollins/


LegalTechTalk | LinkedIn

https://www.linkedin.com/company/legaltechtalk/


Legal TechTalk | Website

https://www.legaltech-talk.com/


Cannes Lions

https://www.canneslions.com/




This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

Show more...
5 months ago
23 minutes 59 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Co-Founder Sagi Eliyahu Reflects on 10 Years of Tonkean

On this episode, host Sagi Eliyahu is interviewed by Kelly Eliyahu, Senior Director of Product Marketing at Salesforce, to celebrate Tonkean’s 10-year anniversary. In a rare role reversal, Co-Founder and CEO, Sagi, reflects on the vision that started it all, the obstacles overcome and the future Tonkean is building toward. From early product pivots to landing some of the world’s biggest enterprise logos, the episode offers founders, operators and tech leaders a real look into scaling with conviction and evolving ahead of the curve.


Key Takeaways:


(04:12) Process orchestration bridges gaps between human collaboration and technology.

(06:33) AI advancements enable better alignment between human needs and systems.

(09:02) The market now values orchestration and automation more than ever.

(12:15) Pivoting strategies is essential to meet market expectations effectively.

(14:04) Operations teams play a critical role in modern business success.

(18:45) Reframing ideas in familiar terms can unlock support and growth.

(23:29) Personal resilience often parallels entrepreneurial challenges and milestones.

(25:06) Entrepreneurs should focus on asking the right questions, not easy answers.

(33:06) Trust from leading organizations reflects the value of innovative solutions.

(37:01) The future of work lies in transforming how enterprises interact with software and AI.


Resources Mentioned:


Sagi Eliyahu

https://www.linkedin.com/in/eliyahusagi/


Tonkean

https://www.tonkean.com


Salesforce

https://www.salesforce.com/


Gong

https://www.gong.io/





This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

Show more...
5 months ago
40 minutes 32 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
From Combat to Cloud: Veterans in Tech

Many companies overlook the untapped potential of veterans in the workforce. On this episode, host Sagi Eliyahu sits down with Lee Kirby, Co-Founder of Salute Mission Critical. Lee shares his journey from the military to the data center industry, highlighting the value of veterans in the workforce and how Salute Mission Critical helps bridge the gap between military service and technical careers.


Key Takeaways:


(03:56) Salute Mission Critical trains veterans for data center careers worldwide.

(06:33) Both the military and data center industries demand continuous learning to keep up with rapid advancements.

(09:57) AI is accelerating learning, achieving in minutes what once took centuries.

(11:04) A culture that treats mistakes as learning opportunities unlocks workforce potential.

(18:41) Military spouses also bring valuable skills in contingency planning and adaptability.

(22:44) Great leadership comes from empowering teams, not just technical expertise.

(26:38) Leadership in the military builds maturity, perspective and decision-making skills.

(28:13) Hiring veterans offers a strong ROI due to their elite training and leadership skills.


Resources Mentioned:


Lee Kirby -

https://www.linkedin.com/in/leekirby-datacenterservices-veteransprograms/


Salute Mission Critical | LinkedIn -

https://www.linkedin.com/company/inc-salute/


Salute Mission Critical | Website -

https://salutemissioncritical.com/





This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

Show more...
6 months ago
30 minutes 26 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
How AI Is Reshaping Procurement and Supply Chains

AI is no longer just an emerging trend — it’s fundamentally reshaping procurement, decision-making and business operations at an unprecedented pace. On this episode, host Sagi Eliyahu welcomes Jason Busch, Co-Founder of MetalMiner.


Jason shares his perspective on the evolution of AI, how procurement technology has transformed over the years and what businesses need to prepare for as AI-driven automation takes center stage.



Key Takeaways:



(01:14) Jason’s background and how he entered procurement technology and became an early industry expert through writing and research.

(06:45) AI-driven productivity gains could reshape industries, with autonomous agents handling most procurement and supply-chain tasks.

(13:06) Voice tech and automation are reshaping procurement and negotiation.

(17:47) Procurement technology will become more intuitive as tools evolve and users adapt to new workflows.

(20:03) Getting the best results from AI requires refining and adjusting inputs.

(28:01) AI agents will work autonomously but still require human oversight.

(34:10) Speaking up and challenging ideas drives innovation and meaningful progress.



Resources Mentioned:


Jason Busch -

https://www.linkedin.com/in/jason-busch-96075/


MetalMiner | LinkedIn -

https://www.linkedin.com/company/metalminer/


MetalMiner | Website -

https://agmetalminer.com/


Stealth Startup Spy -

https://stealthstartupspy.substack.com/




This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

Show more...
7 months ago
36 minutes 11 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Bringing AI Into Legal Workflows

Keeping up with the changes in legal operations takes strategy, flexibility and a willingness to embrace new technology. In this episode, host Sagi Eliyahu sits down with Micki Nute, Senior Director, Head of Legal Strategy and Operations at Pure Storage, to talk about how the field of legal operations is shifting, the role of AI in legal work and why process transformation matters. Micki shares lessons from her career, offering a candid look at the challenges and opportunities that come with integrating technology into legal teams.


Key Takeaways:



(02:49) Legal expertise can streamline procurement with technology.

(06:18) Leading change isn’t just about solutions — it’s about team buy-in.

(06:51) Implementing legal tools takes time and team alignment.

(09:26) Generative AI automates tasks, allowing lawyers to focus on high-value work.

(19:23) AI outputs are only as good as the questions asked — learning to query is key.

(20:45) Understanding AI’s data sources is key to ensuring accuracy.

(21:39) AI-powered search tools help legal teams work smarter.

(24:13) Clear communication prevents knee-jerk reactions.


Resources Mentioned:


Micki Nute -

https://www.linkedin.com/in/micki-nute-1645371/


Pure Storage LinkedIn -

https://www.linkedin.com/company/purestorage/


Pure Storage Website -

https://www.purestorage.com/




This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

Show more...
7 months ago
26 minutes 57 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Unlocking the Power of Procurement Networks

Procurement is evolving, and those who embrace technology and adaptability will lead the way. Mathew Schulz, Founder of Matchat, talks to Sagi Eliyahu about his journey via the military and government to procurement, how he built a thriving media company and why AI is reshaping the profession. Mathew also explores the role of automation in driving efficiency and how procurement leaders can stay ahead in a rapidly changing industry.


Key Takeaways:


(2:15) The power of consistent content creation in procurement and career growth.

(4:43) Pivoting from public to private sector shaped a unique procurement perspective.

(9:03) COVID’s lasting impact on supply chains and procurement strategies.

(14:03) Automation enables lean procurement teams to manage massive operations.

(18:48) Tech literacy and strong relationships drive procurement success.

(20:40) Understanding AI tools early drives better adoption and competitive advantage.

(23:45) Curiosity and adaptability are key traits for modern procurement professionals.

(26:03) Trust is essential for scaling relationships in procurement.

(26:39) AI agents and automation are reshaping business operations.

(29:45) Building networks and gaining diverse experiences are crucial for growth.


Resources Mentioned:


Mathew Schulz -

https://www.linkedin.com/in/mathewschulz/


Matchat | LinkedIn -

https://www.linkedin.com/company/meetmatchat/


Matchat | Website -

https://matchat.io/


Forrester -

https://www.forrester.com/


Tonkean -

https://www.tonkean.com/


OpenAI -

https://openai.com/




This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

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7 months ago
31 minutes 14 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Redefining Healthcare Through AI and Digital Leadership

Healthcare innovation thrives at the intersection of technology and empathy. In this episode, Alistair Erskine, Board Member of Graphite Health and SVP and Chief Information and Digital Officer of Emory Healthcare, shares his journey from practicing medicine to leading healthcare innovation. He discusses the evolution of healthcare technology, the role of AI in patient care and the importance of integrating human connection with cutting-edge tools. 


Key Takeaways:



(01:41) Fixing inefficiencies in electronic health records inspired Alistair's career shift.

(02:00) The CMIO role bridges clinical workflows and technology.

(10:05) Effective change management requires three lenses: technical, emotional and cultural.

(12:43) Streaming rounds help leaders connect with frontline realities.

(16:25) Trickle feedback provides timely, actionable insights.

(22:14) Ambient listening improves patient interactions and saves physician time.

(23:28) AI-powered tools prevent patient falls and enhance care quality.

(34:26) Hospitals using Apple products improve efficiency and cybersecurity.



Resources Mentioned:


Alistair Erskine -

https://www.linkedin.com/in/transformatics/


Graphite Health -

https://www.linkedin.com/company/graphite-health/


Emory Healthcare | LinkedIn -

https://www.linkedin.com/company/emory-healthcare/


Emory Healthcare | Website -

https://www.emoryhealthcare.org/




This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

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8 months ago
39 minutes 19 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Law, Mentorship and Market Trends

Mentorship and market trends are shaping the future of careers in ways we can’t ignore. On this episode, Matt Schwartz, US Finance Practice Group Leader at DLA Piper, dives into the state of the current market, the evolution of mentorship and actionable career insights for young professionals. Matt also shares with host Sagi Eliyahu his journey as a transactional attorney and his leadership role in the Legal Mentor Network, the first formal mentoring hub for lawyers and law students. 


Key Takeaways:


(04:11) The “fork in the road” creates opportunities for some, challenges for others.

(04:58) Debt markets play a vital role in fluctuating equity cycles.

(07:25) Delivering value and staying adaptable are essential for employees.

(10:24) Passion and curiosity drive fulfilling careers.

(13:12) The Legal Mentor Network supports future legal professionals.

(18:58) Iteration and change are keys to staying relevant.

(19:44) Being present, organized and engaged adds value at work.

(24:51) Long-term relationships are crucial for career growth.

(28:09) AI is shaping the workforce, but fundamentals still matter.



Resources Mentioned:


Matt Schwartz -

https://www.linkedin.com/in/matt-schwartz-15576617/


DLA Piper | LinkedIn -

https://www.linkedin.com/company/dla-piper/


Legal Mentor Network -

https://legalmentornetwork.org


DLA Piper | Website -

https://www.dlapiper.com





This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.





#Operations #BusinessOperations

Show more...
8 months ago
33 minutes 1 second

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Redefining Indirect Procurement Excellence

Procurement’s time at the table is here to stay — if leaders embrace resilience and innovation. On this week’s episode, Nina Bomberg, Director of Global Indirect Procurement at dormakaba, explores the evolving role of procurement and the growing influence of AI in streamlining operations. Nina shares insights from her 20-year journey with host Sagi Eliyahu, emphasizing the importance of resilience, strategy and adaptability in procurement.


Key Takeaways:


(02:30) Procurement’s role is ever-changing but always vital to operations.

(04:29) Indirect procurement is gaining attention for driving material availability and efficiency.

(05:43) AI tools enhance efficiency by simplifying procurement processes.

(08:15) Streamlining procurement interactions can lead to significant productivity gains.

(09:04) Complex corporate software should be as user-friendly as consumer apps.

(16:10) Fundamentals in procurement, like data quality and processes, must be mastered before advancing to newer technologies​.

(18:50) The Eisenhower Matrix helps focus on important goals over urgent tasks.

(19:53) Building inventory and diversifying suppliers are essential strategies.

(24:07) Fire drills in procurement teach muscle memory for better future responses.

(25:14) Leaders must balance short-term priorities with long-term strategic goals.



Resources Mentioned:


Nina Bomberg -

https://www.linkedin.com/in/ninabomberg/


dormakaba | LinkedIn -

https://www.linkedin.com/company/dormakaba/


dormakaba | Website -

https://www.dormakaba.com/us-en





This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

Show more...
9 months ago
28 minutes 21 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
Why You Need Both Digital and Human Skills To Succeed in Procurement

The future of procurement belongs to those who master both cutting-edge technology and timeless human skills. In this episode, Andrew Daley, Managing Director of Digital Procurement and Supply Chain at Edbury Daley, explores the intersection of digital transformation and talent in procurement. He shares insights from his extensive career and recent research on the evolving skill sets necessary for success in a rapidly changing technological landscape.


Key Takeaways:


(02:55) Staying ahead requires understanding both current trends and the short- to medium-term future of your industry.

(06:15) Digital literacy is the top skill for professionals, enabling better use of tools and technologies.

(10:40) Relationship-building and stakeholder engagement are irreplaceable skills in the digital age.

(14:20) Critical thinking and strategic thinking remain critical, as they cannot be automated by AI.

(19:05) The evolution of procurement is driven by technology, creating new opportunities for professionals.

(23:30) Effective digital strategies address specific problems, aligning with organizational goals.

(25:45) Tools like ChatGPT demonstrate how curiosity and exploration can enhance professional capabilities.

(28:36) Professionals must take personal accountability for their growth and adapt to technological advances.



Resources Mentioned:


Andrew Daley -

https://www.linkedin.com/in/edburydaleyandrew/?originalSubdomain=uk


Edbury Daley | LinkedIn -

https://www.linkedin.com/in/edburydaleyandrew/?originalSubdomain=uk


Edbury Daley | Website -

https://www.edburydaley.com/





This episode is brought to you by Tonkean.


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.




#Operations #BusinessOperations

Show more...
10 months ago
31 minutes 11 seconds

Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops
On Modern Business Operations, we’ll bring you weekly interviews with leaders from some of today’s largest and fastest-growing companies. We discuss the future of operations within business, including finance, revenue, legal, and HR. Join us every episode to hear how enterprises are learning to adapt to our rapidly-changing world.