In this episode of Distribution At The Crossroads, I sit down with Dr. Bharani of Texas A&M’s Industrial Distribution program to get real about what “people-first” actually looks like at the branch level in distribution. We dig into empowerment as an operating system, the branch manager’s role in culture, and simple rhythms leaders can use to communicate with clarity and consistency. We also get specific about attracting and growing Gen Z talent, building onboarding that feels like a mile...