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Ctrl-Alt-Deliver

Jeni Clift, Nick Clift

15 episodes

5 days ago

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. We learned that delivering great service isn’t just about technology — it’s about people, culture, and how you lead when things get tough. In this episode, we’re joined by Kultar Khatra, who’s taken a unique journey through the MSP world. Starting out on the vendor side,...

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Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. We learned that delivering great service isn’t just about technology — it’s about people, culture, and how you lead when things get tough. In this episode, we’re joined by Kultar Khatra, who’s taken a unique journey through the MSP world. Starting out on the vendor side,...

Show more...

Episodes (15/15)

Ctrl-Alt-Deliver

Kultar Khatra: Leading with Empathy and Calm Leadership

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. We learned that delivering great service isn’t just about technology — it’s about people, culture, and how you lead when things get tough. In this episode, we’re joined by Kultar Khatra, who’s taken a unique journey through the MSP world. Starting out on the vendor side,...

5 days ago

36 minutes

Ctrl-Alt-Deliver

Reflections on Service Delivery: Nick & Jeni Clift on Lessons That Shaped Ctrl-Alt-Deliver

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. This episode is a little different — it’s just the two of us behind the microphones. We’ve revisited some of our favourite Ctrl-Alt-Deliver conversations and unpacked the big ideas that truly stuck with us — the lessons that continue to shape how we help ...

1 week ago

37 minutes

Ctrl-Alt-Deliver

Dean Calvert on Letting Go, Leading with Empathy, and Building a Business That Can Fly Without You

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. This week, we sit down with Dean Calvert — Founder of Calvert Technologies, Professional EOS Implementer, and Flight Instructor — to explore what it really takes to build a business that runs smoothly, serves people well, and eventually thrives without you at t...

2 weeks ago

41 minutes

Ctrl-Alt-Deliver

Greg Sharp on Agreements, Growth, and Building Real Value in Your MSP

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. Over those years, we learned that great service delivery isn’t just about technology, it’s about how you lead, communicate, and build trust with your clients. In this episode, we sit down with Greg Sharp, CEO and Founder of ZenContract, and a leader who’s h...

3 weeks ago

37 minutes

Ctrl-Alt-Deliver

AI, Speed, and Sales: James Vickery on What Really Separates High-Performing MSPs

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. Over that time, we learned that success in the MSP world isn’t just about the latest tools or trends — it’s about dependability, culture, and the ability to keep pace with changing client expectations. In this episode, we sit down with James Vickery — CEO of Be...

1 month ago

39 minutes

Ctrl-Alt-Deliver

Happy People, Simple Systems: Brian Dosal’s MSP Lessons

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. Over that time, we learned that delivering great service isn’t just about technology — it’s about how you build your culture, keep things simple for clients, and create accountability within your team. In this episode, we sit down with Brian Dosal — CEO of Stre...

1 month ago

33 minutes

Ctrl-Alt-Deliver

Begin With the End in Mind: Kerry Boulton on Building a Business That Lasts

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. Over that time, we learned that true success in business isn’t just about growth — it’s about building something that can thrive without you. The way you prepare for succession, transition, and even exit determines whether your business remains valuable lo...

1 month ago

38 minutes

Ctrl-Alt-Deliver

From First Hello to Final Goodbye: Oscar Clift on Onboarding & Offboarding

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. Over the years, we learned that real success in the MSP world isn’t just about the technology you deliver — it’s about how you deliver it. From first impressions to lasting partnerships, the way you onboard, support, and even offboard clients defines your ...

1 month ago

31 minutes

Ctrl-Alt-Deliver

The Virtual Hug of Service Delivery: Aaron Lake on 17 Years with Imagine Now IT

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. Over the years, we learned that real success in the MSP world isn’t just about the technology you deliver — it’s about how you deliver it. Building accountable teams, creating consistent client experiences, and knowing when to adapt your model are what keep cli...

2 months ago

30 minutes

Ctrl-Alt-Deliver

Trust, Care, and Community: MSP Lessons with David Bugeja

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. What we’ve learned is this: real success in the MSP world isn’t just about the technology you deliver — it’s about how you deliver it. Building strong vendor relationships, creating consistent client experiences, and staying adaptable are what keep clients...

2 months ago

25 minutes

Ctrl-Alt-Deliver

Scaling Smart: How Scott Jefferis Grew an MSP from $0 to $2.4M

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. Over the years, we learned that real success in the MSP world isn’t just about the technology you deliver — it’s about how you deliver it. Building accountable teams, creating consistent client experiences, and knowing when to adapt your model are what keep clie...

2 months ago

21 minutes

Ctrl-Alt-Deliver

Beyond SLAs: Practical MSP Lessons with Scott Atkinson

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. Over the years, we learned that real success in the MSP world isn’t just about the technology you deliver — it’s about how you deliver it. Building accountable teams, creating consistent client experiences, and knowing when to adapt your model are what keep cli...

2 months ago

24 minutes

Ctrl-Alt-Deliver

Small, Smart, Sustainable: MSP Growth Lessons with Linden Jackson

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. Over the years, we learned that real success in the MSP world isn’t just about the technology you deliver — it’s about how you deliver it. Building accountable teams, creating consistent client experiences, and knowing when to adapt your model are what keep cli...

2 months ago

29 minutes

Ctrl-Alt-Deliver

Beyond Busy: Real Service Delivery Lessons with Brendan Rose

Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. We learned along the way that real success isn’t just about the tools you use or the tech you know. It’s about how you deliver: building accountable teams, creating consistent client experiences, and staying adaptable — even when the industry keeps changing. Fo...

3 months ago

26 minutes

Ctrl-Alt-Deliver

What is Ctrl-Alt-Deliver?

Welcome to the podcast, control Alt Deliver, MSP Service Delivery Mastery. I'm Jenny Clifft and I'm joined by my husband and longtime business partner, Nick. Together we've spent nearly 30 years in the MSP industry building, leading, and eventually exiting our own MSP business. Along the way, we learned that real success in the MSP world isn't just about having great tech or the right tools. It's about how you deliver. It's about building strong, accountable teams, creating consistent client...

3 months ago

1 minute