Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. We learned that delivering great service isn’t just about technology — it’s about people, culture, and how you lead when things get tough. In this episode, we’re joined by Kultar Khatra, who’s taken a unique journey through the MSP world. Starting out on the vendor side,...
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Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. We learned that delivering great service isn’t just about technology — it’s about people, culture, and how you lead when things get tough. In this episode, we’re joined by Kultar Khatra, who’s taken a unique journey through the MSP world. Starting out on the vendor side,...
Reflections on Service Delivery: Nick & Jeni Clift on Lessons That Shaped Ctrl-Alt-Deliver
Ctrl-Alt-Deliver
37 minutes
1 week ago
Reflections on Service Delivery: Nick & Jeni Clift on Lessons That Shaped Ctrl-Alt-Deliver
Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. This episode is a little different — it’s just the two of us behind the microphones. We’ve revisited some of our favourite Ctrl-Alt-Deliver conversations and unpacked the big ideas that truly stuck with us — the lessons that continue to shape how we help ...
Ctrl-Alt-Deliver
Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. We learned that delivering great service isn’t just about technology — it’s about people, culture, and how you lead when things get tough. In this episode, we’re joined by Kultar Khatra, who’s taken a unique journey through the MSP world. Starting out on the vendor side,...
