Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. We learned that delivering great service isn’t just about technology — it’s about people, culture, and how you lead when things get tough. In this episode, we’re joined by Kultar Khatra, who’s taken a unique journey through the MSP world. Starting out on the vendor side,...
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Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. We learned that delivering great service isn’t just about technology — it’s about people, culture, and how you lead when things get tough. In this episode, we’re joined by Kultar Khatra, who’s taken a unique journey through the MSP world. Starting out on the vendor side,...
AI, Speed, and Sales: James Vickery on What Really Separates High-Performing MSPs
Ctrl-Alt-Deliver
39 minutes
1 month ago
AI, Speed, and Sales: James Vickery on What Really Separates High-Performing MSPs
Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. Over that time, we learned that success in the MSP world isn’t just about the latest tools or trends — it’s about dependability, culture, and the ability to keep pace with changing client expectations. In this episode, we sit down with James Vickery — CEO of Be...
Ctrl-Alt-Deliver
Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. We learned that delivering great service isn’t just about technology — it’s about people, culture, and how you lead when things get tough. In this episode, we’re joined by Kultar Khatra, who’s taken a unique journey through the MSP world. Starting out on the vendor side,...
