In this episode, IT services-specialized attorney Brad Gross shares his experiences, advice and expertise on technology businesses and liabilities, including cybersecurity concerns, with host Ryan Goodman. From the complexities of protecting your firm’s assets and delivering a dynamic portfolio of managed services to constructing the right contracts and agreements, the duo hit on many legal aspects associated with running an MSP. Gross discusses the rise of new regulatory and industry compliance measures and other changes being driven by insurance companies and local, state and federal legislation. How will the services you deliver and the data your MSP manages affect your legal and financial liabilities? MSPs must pay attention to the shifting landscape to protect their own businesses. Properly designed services agreements and contracts can help minimize those risks. How can IT business owners build the right protections into their quotes for new and existing clients? Listen to this insightful episode of Confessions of an IT Business Owner for the answers to those business-critical questions.

In this episode, ConnectWise SVP, International Sales and Strategy Gregg Lalle shares his thoughts on the channel’s future with host Ryan Goodman. From advances in managed services tools to the latest cybersecurity, he discusses how technology changes over the past two decades have affected the IT services business. Today’s MSPs have to support a multitude of continually changing advancements and support a growing number of business models and infrastructure designs. While IT services firms are flourishing in this “age of technology” and enjoying a plethora of opportunities and solutions options, keeping up with the fast pace of innovation and continually changing clients' needs can be a real challenge. While dealing with the complexities of innovation and working through issues related to industry consolidation, MSPs still have businesses to manage. How can IT entrepreneurs continue to grow sales and profitability with so many distractions? Tune into this episode of Confessions of an IT Business Owner to find out.

Huntress co-founder and CEO Kyle Hanslovan discusses all things cybersecurity, including why MSPs must take a more active role in defense, with host Ryan Goodman in this information-packed episode. From military recruit to cybersecurity expert and entrepreneur, Hanslovan has the ears of the channel and shares his experiences and insight into one of the most critical technology areas for IT services providers today. One important theme in this episode is the need for MSPs to drive awareness and tighten down defenses. Hackers and ransomware are not going away, and Hanslovan hits hard on the need for vendor transparency to secure the supply chain. It’s not about having a vulnerability, but the response by everyone in the IT ecosystem. How can MSPs succeed in those tough cybersecurity conversations with clients? What are the opportunities, myths and realities in this business-critical and profitable space? Check out this episode of Confessions of an IT Business Owner for all the juicy details.

In this riveting new episode, host Ryan Goodman covers a couple of valued topics with Frank DeBenedetto, CEO at Two River Technology Group and Founding Partner & CFO at audIT Sales Presentation System. As an early adopter of monthly recurring revenue, Frank understands the value of the MSPs model and the need for efficient sales processes to maximize profits. His experience in the financial services industry and a strong focus on cybersecurity are major differentiators for Two River Technology Group. A solid understanding of the compliance and data protection needs of this vertical helps his team land new clients in this space, and those best practices transfer easily to other businesses. How can IT services professionals strengthen their sales processes and leverage unique expertise to generate new income streams? Check out this episode of Confessions of an IT Business Owner for the lowdown.

TruMethods founder and president Gary Pica discusses the finer points of MSP sales in this informative episode with Connect Booster Executive Vice President, Dan Austin. An expert at building and selling MSPs, Pica now helps his peers reach their full potential as IT business owners. What motivated him to become a serial entrepreneur and a go-to authority in sales and M&A? Pica shares his thoughts on what it takes to build a million-dollar MSP and provides ideas for generating new revenue streams and boosting profitability. From building a high-power sales team to developing new markets and identifying the best prospects, this conversation covers what it takes to succeed in the managed services arena. How should MSPs adapt their sales and business practices to maximize MRR and cash flow? Listen to this latest episode of Confessions of an IT Business Owner for all the details.

IT Hall of Famer and Global Technology Distribution Council (GTDC) CEO Frank Vitagliano discusses the growing and rapidly transforming value of IT distribution with host Ryan Goodman. With the continued rise of the cloud and evolving workplaces, MSPs and vendors can benefit greatly from these key industry partnerships In addition to providing an overview of the health of distribution with consolidation and all the new investments, Frank shares his insight on the latest tools, offerings, and support programs that empower channel partners. Change is the operative word. Distributors are adapting services and business models to align with the changing needs of MSPs, VARs, and vendors. How can IT services professionals leverage these relationships to scale their offerings and drive new incremental revenue? Check out this episode of Confessions of an IT Business Owner to get all the details.

In this episode, Troy Gelsky, Director of Client Services at VAR Staffing, discusses the current labor shortage and ways to overcome that challenge with host Ryan Goodman. How can MSPs and other technology firms fill open positions and boost employee satisfaction (to avoid losing valued team members)? Troy emphasizes that while there is always a shortage of quality talent, especially those with IT knowledge and experience, the pandemic is complicating the normal hiring and retention problems. Finding good people to fill gaps or expand the organization can be a major challenge for MSPs today. Employing the standard hiring and retention techniques is a great start. However, after getting a taste of a WFH environment, recruits may be looking for more flexible workplace options and different time commitments. MSPs should rethink their recruitment processes and continually evaluate the pool of candidates in their communities. Now is the perfect time to mix things up. What else can IT services professionals do to fill current job openings and potential new positions? Learn about some of the most cost-effective options in this best practices-laden episode of Confessions of an IT Business Owner.

Host Ryan Goodman catches up in this episode with Scott Sanders, Founder/President of IT Business Owners Group and Founder/CEO at Affordable Technology Solutions. The duo digs deep into the issues that MSPs frequently encounter when scaling their businesses and how difficult it can be to transition to a different service model. Sanders shares his experiences adapting and retraining break-fix clients to operate in a more proactive IT services environment – great insight for any channel professional – and explains his team’s unabashed commitment to residential clients. The hard-working entrepreneur also describes the “how and why” behind the IT Business Owners Group, a community of channel providers and vendors who mutually engage, educate, and advocate. Sanders created this social-media-driven forum to increase knowledge sharing between MSPs and later expanded the discussion to vendors to boost communications and strengthen their commitment. What can VARs and other IT services professionals learn from Scott’s experiences? How can MSPs benefit from joining and freely engaging with the ITBOG community? Check out this entertaining and insightful episode of Confessions of an IT Business Owner for the answers.

Colin Knox, CEO of Gradient MSP, joins Ryan Goodman in this episode to talk about the challenges of entrepreneurship and the value of industry benchmarks. Learn how he “stumbled” into the MSP market and turned his job at a small IT firm into a successful career building and leading channel organizations. After working his way through the ranks, he took a leap of faith and co-founded a new IT services company − and the timing was less than perfect. That was just the start of a long, challenging, and life-altering journey into the realms of entrepreneurship. Those experiences, including building and selling several organizations, including MSP firms and Passportal, sparked Colin’s interest in data intelligence. In this episode, he explains the channel opportunities of his new venture, which helps IT services firms leverage information and benchmarking. This technology allows providers to increase their share in a potential $100 billion market. How can MSPs use their own data to strengthen their business operations? Can information intelligence boost their margins? Check out this information-packed episode of Confessions of an IT Business Owner for the answers.

In this special episode, Ryan Goodman discusses the value of expanding and tightening channel partnerships. With the transition to managed services from a break-fix model, your customers are leaning on you more than ever for a variety of needs. However, no one can be an expert in everything, but MSPs can leverage their top relationships to deliver the answers, solutions, and support their clients want today. ConnectBooster partners can tap into a wealth of those types of customer opportunities. Ryan discusses a couple of ways for MSPs like you to provide electronic transaction capabilities to clients and develop new recurring revenue streams. Listen to the latest episode of Confessions of an IT Business Owner to find out how.

In this episode, channel cybersecurity expert Joy Beland shares insight for MSPs on building a formidable data defense practice. The former IT services business owner and trainer discusses some of her early challenges and experiences, and hits hard on the opportunities and best practices for channel professionals. Joy emphasizes the value of compliance frameworks and industry standards. As an educator in channel cybersecurity (who develops and conducts training for MSPs), she unveils some of the most valuable business and professional resources for the IT services community. How can MSPs boost their teams’ cybersecurity proficiencies? What services do businesses really need to adequately protect their data and operations, and most importantly, their people, today? Listen to this episode of Confessions of an IT Business Owner to find out.

In this episode, Mike Bloomfield, President Geek at Tekie Geeks, reveals a few of his unique and highly successful business philosophies with Ryan Goodman. Mike emphasizes the value of holding firm to your principles and doing the right things for you and your clients, even if that means turning away new sales. While saying “no” can be difficult, he shares why walking away at certain times is in your best interests. Mike also discusses the challenges and opportunities of running a dual services model with Ryan. Tekie Geeks is a full-service MSP with a separate but equally valued consumer electronics division. How does Mike and his team address the unique demands of two markets? When should you walk away from potential business opportunities? Listen to this episode of Confessions of an IT Business Owner to find out.

Rayanne Buchianico, Owner of ABC Solutions LLC, Autotask Consultant, and podcaster shares recommendations on PSA configuration and best practices with Ryan Goodman. From quoting and accounting tools to other critical platforms for running MSP businesses, the IT services expert and CPA emphasizes the value of configuring these key integrations and implementing effective workflow. Is your PSA holding you back? How could more automation benefit your operational efficiencies and bottom line? Check out this episode of Confessions of an IT Business Owner for the answers.

For an IT services business owner with concerns about the trustworthiness of potential clients, what is the best way to minimize financial exposure and potential liabilities? Learn some of the tips for protecting your firm from the “unknowns” around transaction fraud in this timely podcast with Ryan Goodman, President of ConnectBooster.

Amy Babinchak, Owner of Harbor Computer Services and Third Tier, joins Ryan Goodman to discuss legislation specifically targeting MSPs. Ransomware and cyber threats are driving states like Louisiana to pass laws regulating the managed services and managed security services industry. How will that affect your firm? What legislation is working its way through other states? Listen to this episode of Confessions of an IT Business Owner to find out.

In this episode, Ryan talks to Patrick Metzger, CEO and founder of PM & Associates. Once a teacher and coach, and now one of roughly 400 Professional EOS Implementers® in the world, his passion is helping businesses grow, scale and achieve the impact they’re looking to make. Patrick’s coaching and facilitation expertise helps businesses, owners and leadership teams solve their biggest issues and work through their toughest discussions and challenges.

In this episode, Ryan talks to Nancy Hammervik, Executive Vice President of Industry relations for CompTIA and CEO of the CompTIA Tech Careers Academy. As everyone in the IT industry knows, Nancy and her team have done amazing things for the tech community, specifically around research and education, as well as certifications.

Marvin Bee, Owner and President of MB Systems and host of the Podnutz podcast. Marvin has a unique perspective on the channel as both an MSP and a media professional who talks to the movers and shakers in the industry.

Rayanne Buchianico, Owner of ABC Solutions is a well-known and well-respected financial voice in the MSP community. She runs an accounting firm with a national footprint that supports many IT services firms and she also provides Autotask consulting to MSPs.

Amy Babinchak, Owner of three IT-related businesses, is a technical professional with advanced skills in networking design, management, and implementation, and has been working in the SMB IT community for more than 20 years.