Host Ryan Goodman catches up in this episode with Scott Sanders, Founder/President of IT Business Owners Group and Founder/CEO at Affordable Technology Solutions. The duo digs deep into the issues that MSPs frequently encounter when scaling their businesses and how difficult it can be to transition to a different service model. Sanders shares his experiences adapting and retraining break-fix clients to operate in a more proactive IT services environment – great insight for any channel professional – and explains his team’s unabashed commitment to residential clients. The hard-working entrepreneur also describes the “how and why” behind the IT Business Owners Group, a community of channel providers and vendors who mutually engage, educate, and advocate. Sanders created this social-media-driven forum to increase knowledge sharing between MSPs and later expanded the discussion to vendors to boost communications and strengthen their commitment. What can VARs and other IT services professionals learn from Scott’s experiences? How can MSPs benefit from joining and freely engaging with the ITBOG community? Check out this entertaining and insightful episode of Confessions of an IT Business Owner for the answers.