Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE
In this episode, Amber Wright, Director of Partnerships at AutoLeap, joins Chris Cotton. Amber shares how she got into the automotive technology side of the industry and talks about why she feels so passionate about AutoLeap. Chris and Amber get into a discussion about innovation and how not to get stuck doing the same old thing all the time.
Find out more about AutoLeap here!
00:00 "Amber Wright: AutoLeap Partnership Director"
04:35 "Amplify: Virtual Industry Conference"
08:59 Streamlining Shop Efficiency
10:23 Auto Leap: Streamlined Shop Tech Integration
14:02 Comprehensive Vehicle Inspection Process
18:35 "Streamlining Inventory with Parts Button"
21:04 Value and Innovation in Technology
24:05 Tire Inventory Management Solutions
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE
In this episode of the AutoFix TechnologyCast, Chris Cotton is joined by Jon from Detect Auto to explore the innovative ways technology is reshaping auto shop operations. Jon highlights how Detect Auto's flagship maintenance review system automates service reviews, significantly cutting down the time advisors spend on building estimates. Another key point discussed is the AI-powered customer concern tool, which prompts advisors with in-depth questions to better understand customer issues, improving service efficiency. Lastly, they delve into the gross profit per hour feature, a crucial tool for ensuring jobs remain profitable by offering real-time financial insights.
00:00 Maintenance Review System Integration
06:08 AI Tool Enhances Customer Interactions
08:47 AI Enhancing Workforce Efficiency
12:24 Enhancing Shop Management Processes
14:56 Automated Profit Analysis for Shops
20:10 "Vision Class Highlights: Detect Auto"
20:49 Shop Tech Add-Ons & Resources
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE
In this episode, Chris Cotton is joined by Keith Twitchell from Octorocket. Keith highlights the importance of utilizing technology to identify and address missed opportunities in auto shops, stating that these missed chances can have a significant financial impact. Chris emphasizes the value of using analytics to track projections and shop performance, equipping owners with the knowledge to make informed decisions.
00:00 Unconventional Industry Perspective
05:25 Turning Points in Life Decisions
06:18 "Boredom Led to Career Shift"
10:03 Merged Companies Empowering Shop Owners
14:49 "Shop Owner Financial Insights"
19:36 Car Repair Dispute Resolved
21:21 Maximizing Opportunities with Analytics
25:19 Daily Task Management Routine
28:55 Alternative to Coaching: Start with Octorocket
30:45 "Octorocket: Coaching Gateway"
34:10 Call Analytics and Conversion Insights
36:36 Upcoming Analytics Enhancements Unveiled
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE
Jeremy Glassco is the founder of AppFueled. Today, he and Chris talk about the use of apps and technology in repair shops today. Jeremy underscores the importance of integrating mobile apps as a communication medium to improve the customer experience. He shares strategies for creating a membership pathway for customers, showcasing how businesses can leverage apps to forge deeper connections and increase repeat business.
00:00 Seattle's Tech Talent and Dot Com Era
04:01 App Fueled: Apps Aren't Silver Bullets
08:13 Retail Apps Influence Consumer Behavior
13:25 Maximizing Shop Apps for Customers
15:55 Consumer Choice: App Loyalty Influence
18:29 "Price vs. Convenience: Customer Insights"
22:53 Categorizing Push Notification Priorities
26:22 CRM Certification Announcement
27:16 "App Fueled: CRM Replacement Option"
30:38 CRM Flexibility and User Choice
35:14 "Force Multiplier Through Customer Engagement"
38:29 "Apps Driving Consumer Engagement Shift"
39:53 "Sell, Not Use" Mentality
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE
Today, Chris Cotton and Laura Tierney from ShopLoaner talk about the importance of shop owners having a structured loaner vehicle program. Laura brings up multiple ways shops can implement these programs, including using cars that clients have left behind or considering leasing vehicles. The tech that ShopLoaner uses is helping shop owners out everywhere!
00:00 Avoid Personal Vehicles for Customers
05:16 Loaner Cars Boost Sales
08:42 Maximize Sales with Courtesy Loans
12:51 Car Loan Qualifications and Considerations
13:57 Introducing Daily Loss Damage Waiver
20:02 Automated Car Rental Management
22:09 TechMetric Integration Overview
24:45 Vehicle GPS & Data Management System
27:55 Rental Vehicle Ownership Strategies
31:10 Manage Loaner Cars Effortlessly
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE
In today's episode, Chris Cotton and Drew Jablonowski from Garage Gurus cover technology and training today in the auto industry. Drew says that Garage Gurus is using 53-foot semi-trailers to bring educational opportunities directly to technicians to help improve it. He also highlights the benefits of their online and on-demand training programs, which offer flexible learning options for various skill levels.
00:00 Garage Gurus: Comprehensive Auto Tech Support
04:39 Teaching Varied Experience Levels
06:50 Master Technicians Enhancing Automotive Training
12:37 On-Demand Technical Training Sessions
16:40 Technician Skills on Mobile Devices
19:36 Industry Expert Collaboration on Training Questions
21:29 EV Maintenance Challenges & Opportunities
24:56 Aftermarket Techs' Versatile Expertise
27:02 Training Vision: Future Challenges
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE
Today, Chris Cotton talks about recent customer service interactions at his businesses. He then explains his thought process of how technology can and/or should be used in these interactions, saying to be careful not to over-rely on tech. Chris then gives examples of strong customer service experiences he's had with Apple and Starlink, demonstrating how these interactions can sway customer loyalty.
00:00 Balancing Tech in Customer Relations
03:50 Lifelong Android User's Laptop Experience
09:23 Customer Service and Unique Offerings
10:26 "Upgrading to Starlink Mini"
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE
In this episode, Chris Cotton and Craig O'Neill from Auto Flow talk about the role of AI and technology in the auto repair industry. They both emphasize face-to-face interactions even in a world filled with interactions over screens using technology. How do you have a good balance? Craig and Chris talk tips today.
00:00 Hidden Gems
03:36 Dynamic Tech Trends: AI & Consolidation
07:41 Skepticism in Reporting Metrics
10:14 "AI Term Overuse Critique"
14:22 Beyond Data: Emotional Connection Matters
18:25 "Adapting Communication in Tech Era"
19:38 "Teaching Digital Inspection Advising"
25:26 Manage Notifications Effectively
28:21 Starlink Mini Powers Road Trip
31:50 Soylent Product Discussion & Movie Mention
35:11 Interruptions Disrupt Critical Focus
37:47 Embracing Jewish Marriage Transitions
41:35 Effective Communication vs. Technology Balance
43:06 Autofix Podcast Wrap-Up
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE
Brian Walker is the President and CEO of Shop Marketing Pros.
Today, Chris and Brian help you understand what local service ads are and why you should use them at your shop. Brian explains how they have been successfully utilized in other industries, but now many shop owners are finding success in using them. Chris says the results his shop has seen since implementing LSAs are really impressive, noting the cost-effectiveness and the high-quality leads generated.
00:00 Local vs. Search Ads Explained
04:39 Google Guarantee Ads Explained
09:26 AI-Driven Auto Repair Advertising
12:17 Organic Search Pushed Below Ads
14:19 "Understanding Google's Unpredictable Algorithms"
19:43 Launching LSA for Better Results
23:01 Rising Demand for Ad Space
26:39 "Social Media's Impact on Business"
27:26 Gas Monkey Garage Perception
30:30 Early Registration Benefits
34:24 Autofix Podcast Episode Recap
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE
In this episode, Chris Cotton is joined by Justin Rae, founder and CEO of Cinch. Justin explains how Cinch uses data science and automation to enhance customer communication and streamline operations for auto repair shops. Justin also says that clean data for effective AI implementation is critical but hard to master. Making that a huge reason many people use Cinch.
00:00 Automated CRM Solutions Evolution
03:23 Product Launch and Covid Disruption
06:40 Audiobook Enthusiast Over Podcasts
12:37 Automated Communication for Repeat Transactions
14:31 "Cinch: Flexible Marketing Solutions"
19:39 Old Phone Book: A Family Tech Tale
21:48 "Data Accuracy Expertise"
26:25 Optimizing Communication with Data Science
29:07 Enhanced Location Management Tool Launch
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HERE
It's episode number 1! We're so excited about the journey we're starting and glad you're here to join us! Today, Chris Cotton is joined by Steven Fafel, co-founder of AutoOps. Steven brings up data collection and how Auto Ops uses its voice system. Chris shares his experience using the system in his shop, saying it's helped manage high call volumes and increase online scheduling. Steven also announces upcoming features and integrations, such as the new Tire Connect Partnership and lead management enhancements within the Steer platform.
00:00 Steer acquired Auto Ops for CRM focus.
04:49 Auto Ops optimizes conversions through enhanced customer interaction.
09:16 Auto repair shops streamline appointments via Google.
11:19 Google boosts local service visibility for businesses.
14:43 Auto ops streamline after-hours call handling efficiently.
16:09 Shifted focus to auto repair for better margins.
19:46 340 appointments; 145 new; 55 from Google.
23:04 Quickly contacting leads improves conversion success rates.
25:57 Tekmetric simplifies customer communication via text.
31:29 Thanks for joining; explore Cinch IO and AutoFix.
31:58 Keep pushing forward, stay positive, and drive success.
Chris Cotton introduces the AutoFix TechnologyCast, a podcast dedicated to exploring how technology is revolutionizing the automotive repair industry. Chris shares his rich background in the automotive field, highlighting his passion for teaching and mentoring shop owners. He also outlines what's to come in future episodes, including in-depth discussions with industry leaders, actionable takeaways for shop improvement, and an interactive community centered around listener questions and success stories.
00:00 Industry veteran helps auto shops grow using technology.
03:04 Listener questions, success stories, automotive repair future.
