How Customer Service Changes Technology Choices

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AutoFix TechnologyCast

Chris Cotton

12 episodes

2 months ago

The AutoFix TechnologyCast is your go-to podcast for navigating the evolving world of automotive repair technology. Hosted by industry veteran Coach Chris Cotton, each episode dives into the latest advancements—from AI-driven diagnostics to cutting-edge shop management tools. Get actionable advice, hear from expert guests, and join a community that embraces innovation to boost efficiency, enhance customer experiences, and grow your business. Whether you're tech-savvy or tech-curious, there's something for everyone. Subscribe now and stay ahead of the curve!

All content for AutoFix TechnologyCast is the property of Chris Cotton and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Automotive

Technology,

Leisure

How Customer Service Changes Technology Choices

AutoFix TechnologyCast

13 minutes

8 months ago

How Customer Service Changes Technology Choices

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Today, Chris Cotton talks about recent customer service interactions at his businesses. He then explains his thought process of how technology can and/or should be used in these interactions, saying to be careful not to over-rely on tech. Chris then gives examples of strong customer service experiences he's had with Apple and Starlink, demonstrating how these interactions can sway customer loyalty.

00:00 Balancing Tech in Customer Relations

03:50 Lifelong Android User's Laptop Experience

09:23 Customer Service and Unique Offerings

10:26 "Upgrading to Starlink Mini"