Matt Carpenter is the CEO of Dealerware.

Key Takeaways:

Dealerware focuses on solving time and cost inefficiencies related to courtesy vehicles in the service department.The service side of the automotive industry often receives less attention compared to the sales side, despite its importance in building customer relationships.Winning in the market requires prioritizing customer experience over price competition.

Dealerware's solutions aim to replace outdated processes an...

Send us a Text Message.Dayna Kleve is the Director of Diversity, Engagement and Foundation, Walser Automative GroupKey Takeaways:Dayna Kleve oversees the diversity, engagement, and foundation efforts at Walser, which includes corporate communications, community engagement, and employee resource groups (ERGs).Walser started its diversity work in 2018 by focusing on the customer perspective and realizing the importance of diversity and inclusion in serving their diverse customer base.Walser for...

Send us a Text Message.Chris Garcia is the Head of U.S. Automotive for Anyline.Key Takeaways:Anyline is a smart data capture company that aims to digitize the physical world by capturing and processing various types of data.The technology can be used to capture alphanumeric characters and tread depth on tires, among other things.Anyline initially focused on serving business-to-business (B2B) customers but is now seeing a demand for consumer-focused solutions as well.In the auto...

Send us a Text Message.Hollyanne Peck is the Marketing Director of Karma Automotive.Key Takeaways:Karma Automotive is an American ultra-luxury EV brand that has been in operation for about 10 years.The brand focuses on offering an exclusive and personalized customer experience rather than mass appeal.The concept of ultra-luxury encompasses the exclusivity of ownership and the overall customer experience.Hollyanne Peck has a diverse background in the automotive industry, including dealership, ...

Send us a Text Message.Joanna Cooper, General Manager, Daimler TrucksKey Takeaways:Daimler Trucks produces Freightliner medium-duty trucks, including box trucks and 18-wheelers.The company collaborates with customers like Penske Truck Leasing and Ryder to provide trucks for various purposes.Daimler Trucks has been focusing on automation, safety features, and autonomous truck development.They are actively working on electrification, with the production of electric Big Rig trucks and medium-dut...

Send us a Text Message.Jennifer Kolstad is the Global Design and Brand Director for Ford.Key Takeaways:Jennifer Kolstad is responsible for managing the aspects of Ford's brand that are outside of vehicle design.Her role involves overseeing the physical spaces, experiences, and ensuring a seamless and consistent customer experience.Ford's brand includes buildings, dealerships, food and beverage, hotels, and more.She works on projects that focus on the future of retail and aims to reimagine the...

Send us a Text Message.Bob Welby is the Senior Director of Sales, Marketing, Product and Customer Operations of INFINITI Motor Company Ltd. Key takeaways:The luxury automotive industry is facing challenges, such as the increasing demand for EVs and the need to provide a superior customer experience.Luxury brands differentiate themselves through the overall experience they offer, not just the product itself.Infiniti is focusing on enhancing the digital retail experience and ensuring a sea...

Send us a Text Message.Dinos Constantine is the COO of Holler-Classic Automotive Group.Key Takeaways:Holler Classic Automotive Group has both franchise retail operations and used car superstores as part of their business.The company adopted the one-price selling model about 13 years ago and had to align their pay plans with this philosophy.The one-price model has evolved to be more dynamic in response to changes in the market, supply, and incentives.Holler Classic is working on implementing Q...

Send us a Text Message.Kirk Preiser is the Director of Retail Buying Operations at Audi of America.Key Takeaways:Audi aims to bring more consistency to its brand experience, similar to Apple, but relies on partnerships with franchise dealers rather than opening its own stores.The parallel purchase path allows customers to start their buying experience on Tier 1 (OEM website) or Tier 3 (dealer website), giving them flexibility in their journey.Consistency in the look and feel of Audi's brand a...

Send us a Text Message.Aladdin A. Khazravan and Eric Khazravan are the co-founders of Dealer Cards.Aladdin and Eric Khazravan grew their automotive business from a single Hyundai store to a $75 million company with seven rooftops and 500 employees.They brought world-class marketing to the industry, including launching an infomercial and featuring local celebrities on their TV show.Their experiences made them realize the lack of customer appreciation in the automotive space and led to the crea...

Send us a Text Message.Brandiss Drummer is Vice President of NCM.Key Takeaways:NCM is involved in various aspects of the automotive industry, including founding the 20 group concepts, training, consulting, software solutions, and working with OEMs.The leading focus at NCM is training, emphasizing not only back-to-basics knowledge but also cultivating a thinking mindset to adapt to the evolving market.Innovation labs are utilized to encourage critical thinking and collaboration among industry ...

Send us a Text Message.Zarif Haque, Founder/CEO of DRAIVER, and Federico Ranero, COO of KavakKey Takeaways:Draiver is a platform that focuses on moving vehicles quickly and efficiently.Kavak is the largest used car market platform in developing markets.In developing markets, access to vehicles is a significant challenge, and solving this problem can lead to life-changing opportunities for individuals.Moving vehicles in different countries presents unique challenges, such as security issues an...

Send us a Text Message.Chad Collier is the Founder/CEO of Car Saver.Key Takeaways:Car Saver is an enterprise e-commerce platform for the automotive industry, offering a complete 360-degree solution for buying, financing, insuring, and maintaining cars.The platform serves as a licensed solution for brands like Nissan, lenders for retaining existing customers, and insurance partners for total loss programs.Car Saver also operates as a B2C marketplace, powering auto buying programs for Walmart, ...

Send us a Text Message.Neerav Bhansali is Head of Industry Strategy, Automotive & Mobility for AdobeKey Takeaways:Adobe's presence extends beyond Creative Cloud and Acrobat, encompassing a broad range of solutions in the digital transformation space.Adobe's Experience Cloud includes data analytics, content management, personalization, and customer data platforms for digital marketing and customer experience in the automotive industry.The automotive industry is experiencing a wave of digit...

Send us a Text Message.Joe Shaker, is the Owner of Shaker Automotive Group and the Founder/CEO of TruVideo.Key Takeaways:Joe Shaker discusses how he manages his roles as a tech partner and dealer/operator simultaneously.The TruVideo platform was initially developed as a video-first messaging platform to address the need for trust and transparency in the automotive industry.By incorporating video messaging, TruVideo has improved customer trust, transparency, and communication within the dealer...

Send us a Text Message.Nathan Hecht is the Founder and CEO of Rodo.Key Takeaways:Nathan Hecht founded RODO after experiencing a lengthy and frustrating car-buying process at a dealership in New York.RODO aims to revolutionize the automotive retail industry by providing a seamless online platform for buying and leasing cars.The consumer experience of purchasing or leasing a car online through RODO is convenient, easy, and efficient.RODO operates as a managed marketplace, ensuring that particip...

Send us a Text Message.Sharon Kitzman is the President of Dominion DMS.Key Takeaways:Dominion Dealer DMS has a long history, with Dominion acquiring the company ACS (Automotive Computer Systems) about eight years ago.Data plays a crucial role in the DMS, as it is the currency that dealers rely on for managing and securing their information.The integration of various software solutions is essential for enhancing data efficiency and eliminating duplicate entry.AI can be used to analyze workflow...

Send us a Text Message.Bill Cariss is the President and CEO of Holman Growth Ventures.Key Takeaways:Bill Cariss shares his background in the automotive industry, starting with his experience in fleet business and eventually running the retail group at Holman for 18 years.The ventures group at Holman aims to ensure the company's long-term relevance by identifying and filling gaps in the industry.They focus on leveraging technology, such as the connected car and IoT, to create workflows and enh...

Send us a Text Message.Elgie Bright is the Automotive Department Chair of Northwood University.SHOW NOTES:In this episode of the "Amplify" podcast, Paul Daly and Kyle Mountsier interview Elgie Bright, the Automotive Department Chair of Northwood University. They discuss the role of Northwood University in the automotive industry, the career opportunities for students, and the attitudes and work ethic of the incoming generation. They also highlight the success of Northwood University graduates...

Send us a Text Message.Mike Darrow is the CEO of TrueCar, Inc.This is Amplify, the retail automotive podcast by Reuters Events and ASOTU.During Automotive Retail USA 2023 in Las Vegas, Paul J Daly and Kyle Mountsier interviewed dealers, OEM representatives, industry partners and more, looking to make the most innovative voices in retail automotive louder.Sign up for ASOTU Daily Push Back EmailLike and Follow Our Other Podcasts: The Automotive Troublemaker Auto Collabs ASOTU CON Sessions In ...