The next great transformation in insurance isn’t about modernization. It’s about orchestration. On the most recent episode of Unstructured Unlocked, we sat down with Nigel Walsh, Global Head of Insurance at ServiceNow, to explore how AI is reshaping the industry from the inside out. From taming the “messy middle” to empowering people through intelligent workflows, Walsh shares how carriers can turn complexity into agility.
In this episode of Unstructured Unlocked, Terry Buechner, Principal Insurance Specialist at AWS, joins to unpack the challenges and momentum behind mainframe and core system modernization in insurance. He shares why modernization is accelerating—driven by demographic shifts, talent gaps, and the demand for faster, more agile decision-making. Terry discusses the complexities of replacing legacy systems and highlights the need for insurers to evolve from stability-focused infrastructure to cloud-native, future-ready platforms. The conversation also explores how modernization is a prerequisite for adopting innovations like generative AI.
The insurance industry is evolving into what experts now call the “decision economy.” Every success hinges on the quality of decisions made—from underwriting risks to processing claims. During a recent episode of Insurance Covered, Tom Wilde, CEO of Indico Data, spoke about how better data is revolutionizing these decisions, helping insurers adapt and thrive.
Peter Mansfield, a partner at the law firm RPC, recently sat down with Tom Wilde, CEO of Indico Data, on the Insurance Covered podcast to explore the critical role of better data in this new economy. Here are the key insights from their conversation and how better data is shaping the future of insurance.
In this Unstructured Unlocked episode, hosts Michelle Gouveia and Tom Wilde welcome back Louis DiModugno, now Global Chief Data Officer at Verisk, to discuss his shift from working within insurance carriers to serving them as a partner and vendor. Louis explains that his role focuses on helping carriers aggregate, normalize, and integrate data, enabling insights across the entire insurance value chain. He highlights challenges in data capture accuracy, the importance of standardization through partnerships with policy admin systems, and Verisk’s proactive governance using data observability to monitor quality, flow, and usage. Louis notes that as AI and generative AI gain traction, high-quality input data is more critical than ever, with Verisk implementing safeguards like retrieval-augmented generation to ensure accuracy. He also addresses evolving regulations, especially around AI use in insurance, and sees opportunities for AI to enhance compliance, detect fraud, and simplify insurance products so consumers better understand their coverage. His vision for the next five years is a more transparent, accessible, and consumer-friendly insurance experience.
In this episode of Unstructured Unlocked, Vinod Srinivasan unpacks what it takes for insurers to move beyond generative AI pilots and achieve enterprise-scale impact. He explores what he calls “a race to the starting posts,” outlining the foundational steps — from architecture and governance to cross-functional alignment — that separate real adopters from those still experimenting.
Vinod also addresses how smaller firms are challenging the traditional advantages of scale, the growing need for explainability and regulatory readiness, and what true differentiation looks like in a crowded GenAI landscape.
The insurance industry is entering a new era—one defined not by marginal gains, but by structural transformation. Join Indico Data and industry leaders for an inside look at the launch of the industry’s first Agentic Decisioning Platform: a purpose-built AI ecosystem designed to power faster, more accurate, and fully auditable decisions across underwriting and claims.
In this podcast, you’ll hear from Indico Data CEO and VP of Engineering on how we are enabling forward-thinking carriers to move beyond one-off automation to operational AI—deploying intelligent agents that triage, summarize, validate, and enrich high-volume submissions and claims with speed and precision.
In this episode of Unstructured Unlocked, Doug Loots, Global Chief Revenue Officer – Insurance at Coherent, joins us to explore the challenges and opportunities of modernizing underwriting. As insurers face growing complexity, tighter margins, and rising customer expectations, many still rely on spreadsheets and fragmented tools. Doug shares his perspective on why underwriting decision-making remains stuck and how carriers can move toward API-driven solutions that scale. From cultural inertia to technical hurdles, we unpack what it takes to transform underwriting for the digital age.
In our most recent podcast episode 26, Michelle Gouveia and Tom Wilde unpack how the AI landscape in insurance is rapidly evolving beyond simple process automation. The big takeaway? Insurance is a business of decisions, and with the convergence of AI, data, and compute power, carriers now have unprecedented ability to make smarter, faster, more contextual decisions.
A few standout points:
✅ Carriers are shifting from optimizing isolated processes to thinking end to end about underwriting and claims workflows
✅ New ROI metrics are emerging. It’s no longer just about accuracy, but about measurable business outcomes across the entire decision supply chain
✅ Claims teams are leading AI adoption, while underwriting is facing institutional challenges like aging workforces and unstructured institutional knowledge
✅ The playing field is leveling. Thanks to modular AI and low code no code solutions, it’s no longer just Tier 1 carriers driving innovation
The message is clear. You need to get to the starting line now or risk falling behind in the race to AI-driven decisioning.
In episode 25 of Unstructured Unlocked, hosts Tom Wilde and Michelle Gouveia sit down with Thierry Daucourt, seasoned insurance leader and digital transformation strategist, to explore the evolving intersection of AI and commercial insurance. With decades of experience across nearly every function in the industry, Thierry shares his perspective on why commercial lines have historically been slow to transform, the real-world challenges of integrating AI into legacy systems, and the crucial human element that must remain at the center of this shift.
From managing change fatigue and rethinking leadership strategies to exploring the generational divide in AI adoption, this conversation offers a candid look at the future of insurance—and what it means to lead through transformation.
In episode 24 of the Unstructured Unlocked podcast, hosts Tom Wilde and Michelle Gouveia sit down with Matthew Grant, founder of InsTech and a seasoned expert in catastrophe risk modeling. Together, they explore how third-party data and emerging technologies are reshaping how insurers assess and price risk. Matthew shares insights from his 25-year career in catastrophe modeling and offers a behind-the-scenes look at how insurers are leveraging satellite imagery, LIDAR, and generative AI to modernize legacy systems, streamline underwriting, and build competitive advantages. From the evolving role of reinsurers to the challenges of regulatory approval, this episode is a must-listen for anyone navigating the intersection of insurance and innovation.
In episode 23 of the Unstructured Unlocked podcast, Tom Wilde, CEO at Indico Data and Laura Drabik, Chief Evangelist at Guidewire Software, discuss how AI is changing the way insurers handle commercial lines underwriting. With growing pressure to reduce risks and costs, they explore how turning unstructured data into structured information can improve underwriting efficiency and help insurers make better decisions faster. Tom shares how AI, including generative and agentic models, can streamline underwriting, improve pricing, and boost profitability, all while ensuring that human oversight remains key to the process. Tune in for a clear look at how AI is shaping the future of underwriting.
In episode 22 of the Unstructured Unlocked podcast, you'll hear from Tom Wilde, CEO of Indico Data, Bryan O’Neal, Head of Sales Engineering at Coherent, and Alice Boreman, Actuarial Transformation Partner at Ernst & Young, as they dive into how AI, automation, and better data are changing the game in underwriting and pricing for commercial P&C and specialty insurance. Want to boost your efficiency and accuracy? This episode is packed with actionable strategies to streamline your workflows, improve risk assessment, and optimize pricing decisions—helping you stay competitive and increase profitability in today’s AI-driven market. Don’t miss out on the insights that could take your business to the next level.
Generative AI is reshaping industries, and insurance is no exception. This rapidly evolving technology promises to revolutionize underwriting, claims processing, customer service, and beyond—offering insurers unprecedented efficiency and decision-making power. But how should companies adopt generative AI, and what challenges do they need to address? Recently, during the Unstructured Unlocked podcast, David Moorhead, an information technology executive at Ernst & Young, shared deep insights into generative AI's game-changing role in the insurance industry.
In episode 20 of Unstructured Unlocked podcast, Tami Pantzke, a seasoned reinsurance executive with over 30 years of experience, shared invaluable insights on evaluating and implementing new technologies in insurance. Drawing on her time as Senior Vice President of Operations at Gallagher and her expertise in operations and technology transitions, Tami highlighted practical strategies that can help insurers manage change effectively while balancing risk and operational efficiency.
In this episode, Tom Wilde, CEO at Indico Data, and Michelle Gouveia, VP at Sandbox Insurtech Ventures, join Rory Yates, Chief Strategy Officer at EIS Ltd to discuss navigating AI adoption in insurance and harnessing generative AI for growth.
In this episode, Tom sits down with Peter Mansfield, Partner at Reynolds Porter Chamberlain and host of Insurance Covered podcast, to discuss the role of AI in revolutionising data processing and making data more useable and accessible and the need for insurers to leverage better data for competitive advantage.
Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 17 of Unstructured Unlocked with Sam Worthington, Managing Director P&C Technology, Aon.
Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 16 of Unstructured Unlocked with Bill Devine, Former Travelers Insurance VP.
Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 15 of Unstructured Unlocked with Ian Thompson, Global Insurance and Claims Expert.
Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 14 of Unstructured Unlocked with Louis DiModugno, Global Chief Data Officer at Verisk.
