In episode 25 of Unstructured Unlocked, hosts Tom Wilde and Michelle Gouveia sit down with Thierry Daucourt, seasoned insurance leader and digital transformation strategist, to explore the evolving intersection of AI and commercial insurance. With decades of experience across nearly every function in the industry, Thierry shares his perspective on why commercial lines have historically been slow to transform, the real-world challenges of integrating AI into legacy systems, and the crucial human element that must remain at the center of this shift.

From managing change fatigue and rethinking leadership strategies to exploring the generational divide in AI adoption, this conversation offers a candid look at the future of insurance—and what it means to lead through transformation.