Former 7-Eleven and Blockbuster CEO Jim Keyes joins Glen live from SXSW to share stories from leading two of the world’s most recognisable companies, the lessons that came from collapse, and his “three C’s” for success - change, confidence and clarity.

👉🏾 what retirement means to Jim & why he thinks it’s outdated

👉🏿 the idea of education is freedom and learning as compounding interest

👉🏻 leaving 7-Eleven, identity crisis & going to art school in Florence

👉 why he took on the CEO role at Blockbuster

👉🏼 myths about Blockbuster vs Netflix and what really caused the collapse

👉🏽 Buffett’s advice that helped Jim re-frame failure as part of the game

👉🏾 the meta skills (three C’s) that have fuelled Jim's success

👉🏿 how fear limits potential and how to re-train your brain to embrace risk

👉🏻 Jim shares his thoughts on writing Education Is Freedom

Sorry for the sound quality after 36 minutes, the audio interface crashed :(

Grab Jim’s book, Education Is Freedom: https://amzn.to/3JkwTaf

Connect with Jim on Instagram: https://www.instagram.com/jkeyesauthor/

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If you don’t have clients, you don’t have a business. In this episode, Glen and Kayla break down practical, no-fluff ways to land your first 10 clients without spending a cent on ads.

👉🏻 get clear on your offer and ideal client

👉 use your personal network and referrals

👉🏼 create simple online content that proves you can help

👉🏽 have a destination to send people to

👉🏿 use your car to advertise

👉🏾 build centres of influence for ongoing leads

Connect with Kayla

Instagram: https://www.instagram.com/bykaylamalss/

Website: https://www.alliesmanagement.com.au/

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In this episode recorded live from FinCon in Portland, Glen chats with Steph Veal from Flippa, a global marketplace for buying and selling digital businesses. They unpack what makes a business truly saleable, why most founders wait too long to think about exit strategy, and how to build with the end in mind from day one.

👉🏾 why founders often sell their business

👉🏿 what makes a business attractive to buyers

👉🏻 how to prepare your financials before an exit

👉 the importance of processes & documented systems

👉🏼 how deal structures work

👉🏽 buying vs building: where to start with digital businesses

Learn more about Flippa: https://flippa.com/

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Feeling like your business is in a slump? In this episode, Kayla Malss and Glen James break down five simple but powerful fixes to get your business breathing again.

👉🏾 know where your customers come from

👉🏿 focus on your top 3 revenue pillars

👉🏻 look after your existing customers

👉 be honest about what’s not working

👉🏼 check your alignment with your team or business partner

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In this episode of this is business, Adrian & Kayla unpack the realities of business partnerships versus going solo, speaking about their own partnership experiences and exploring pros & cons for each. They cover:

👉🏾 how Kayla & Adrian got into business partnership

👉🏿 pros of having a business partner

👉🏻 cons & navigating conflicts

👉 making partnerships work: values alignment, communication & understanding roles

👉🏼 balancing working in the biz vs on the biz & exit planning

👉🏽 when to go solo instead

👉🏾 finding the right business partner

👉🏿 tips for working well together

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Are you unknowingly slowing your business down? Glen & Kayla dig into the signs you might be the bottleneck and how to fix it. They unpack:

👉🏿 what is a bottleneck?

👉🏼 when control becomes micro-management

👉 signs you’re the bottleneck

👉🏾 outsourcing with curiosity & trusting your team

👉🏻 reducing clutter and notifications

Connect with Kayla: https://www.instagram.com/bykaylamalss/

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 Kayla puts her own marketing agency under the microscope for an optimisation audit with Adrian Smith from RunGopher! They uncover opportunities to:

👉🏾 personalise discovery forms so clients feel understood

👉🏼 rethink proposals and sell on the call for faster conversions

👉 automate sms follow-ups and proposal reminders to lock in next steps

👉🏻 use chatgpt to research prospects and spot red flags before the call

👉🏿 create AI voice agents to onboard new clients

👉🏼 use AI to mockup work samples for lead gen or potential clients

Connect with Adrian on LinkedIn: https://www.linkedin.com/in/adrian-smith1/

Check out RunGopher: https://rungopher.com/

Connect with Kayla on Instagram: https://www.instagram.com/bykaylamalss/

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Using AI in your business doesn’t have to be overwhelming. In this episode, Kayla and Adrian share some practical tips for small business owners wanting to make AI work for them. They discuss:

👉🏿 how to start using AI in your business

👉🏻 practical AI tools for saving time

👉 hiring staff vs using AI support & scaling smarter

👉🏽 practical examples of how to use AI for debt collection and lead generation

Check out RunGopher: https://rungopher.com/

Connect with Adrian on LinkedIn: https://www.linkedin.com/in/adrian-smith1/

Connect with Kayla on Instagram: https://www.instagram.com/bykaylamalss/

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A lot of businesses start as side hustles, but when do you know it’s time to go all in? In this episode Glen and Kayla unpack the signs, risks, and strategies for taking your side hustle full time. They touch on:

👉 when your side hustle income matches or beats your salary

👉🏾 too much work coming in to manage both

👉🏻 spotting opportunities worth the risk

👉🏼 managing risk with savings, buffers, or part-time work

👉🏿 knowing your industry and lining up customers

👉🏽 the bold “just jump in” approach (with caution!)

📘 The Dip by Seth Godin: https://amzn.to/4lYauwF

Learn more about Kayla's business, Allies Management: https://link-kit.com/kayla-malss/ 

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Megan from Adelaide wants to start a skincare business, but where does she begin? In this episode, Glen and Adrian unpack the steps for turning an idea into a business with the help of AI. They cover:

👉🏾 do you really need a business plan?

👉🏿 when GST kicks in and how ABNs work

👉🏻 protecting your brand (without wasting money)

👉 low-cost ways to test your idea at markets

👉🏽 insurance, liability and legal essentials

👉🏾 how to calculate costs and profit margins

👉🏿 when to quit vs when to push through

Watch this on Youtube: https://youtu.be/OzUbM6PM-n8

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In this episode Glen James is joined by Adrian Smith from RunGopher to unpack a question from Jono who’s building a flight simulator content brand called ozsim on TikTok and YouTube. Glen shares how he’s grown his own business from a side hustle podcast into a YouTube-led media company, plus dives into what it takes to grow an online channel, how to turn followers into something sustainable, and the strategies Jono could use to stand out in the flight sim community. They touch on:

👉🏾 why “passive income” isn’t really passive

👉🏿 setting content & revenue pillars

👉 repurposing content into multiple formats

👉🏻 growing a niche channel like flight sim

👉🏼 reinvesting in your business and playing the long game

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Over time, it’s easy for business owners to slip into saying yes to clients, projects, and opportunities that don’t actually serve the bigger picture. In this episode, Glen James and Kayla Malss share the lessons they’ve learned about spotting red flags, avoiding shiny object syndrome, and setting boundaries that protect both your time and your business.

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In this episode Glen sits down with Jane, a critical care nurse and uni educator, who’s wondering if she could turn her experience into a business or just a better paying job. They unpack her career options, weigh up the risks of self-employment vs. staying clinical, and explore how to optimise her income without burning out.

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In today's episode Glen and Kayla are back for part 2 on how to charge and set prices, this time with a practical example for a service-based business. Using a massage therapy case study, they show how to calculate breakeven pricing, compare contracting vs running your own show, and explore ways to make your numbers work.

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How much should you charge? Should you discount for clients you really want to work with? In this episode, Glen and Kayla dive into the real-life challenges of pricing your services as a business owner. From awkward money chats to figuring out your minimums, they share the lessons they've learned (and are still learning) about pricing with confidence.

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In this 'what would we do?' episode, Glen and Kayla sit down with Brok Neilsen, founder of Together Agency, to unpack his business goals and pain points. Brok gets honest about burnout, systemising a service-heavy business, managing creative talent, and deciding whether to grow, niche, or just stay lean.

Check out Together Agency: https://www.togetheragency.com.au/

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In this episode Glen sits down with Trinity, a listener and law student from Newcastle, who flips the script and interviews him about his business journey. They talk about impostor syndrome, building a brand, the value of mentors, making content that lands, and what success really looks like behind the scenes.

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From team meetings to keynote stages, Chelsea breaks down what it really takes to become a captivating communicator in the final ep of our communication mini-series. This one’s packed with practical tips for managing nerves, finding your voice, and speaking with presence without being the loudest person in the room.

🎓 Chelsea’s comms course: Unlock Your Voice

💸 Save 10% off any program with code thisisbusiness10

Learn more at EQ Minds and The Mindful Communicator

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Networking doesn’t have to feel cringe. In part 2 of our communication mini-series, Chelsea and Kayla talk through how to connect meaningfully, show up with the right energy, and build trust online and in person even if you’re introverted.

📘 The Empath’s Survival Guide by Dr Judith Orloff: https://amzn.to/4mQN7H9

📘 Unreasonable Hospitality by Will Guidara: https://amzn.to/4lgry1l

🎓 Learn how to pitch, present and connect with confidence: Unlock Your Voice

💸 Use code thisisbusiness10 for 10% off any of Chelsea's programs

✨ Learn more at https://themindfulcommunicator.com/ and https://www.eqminds.com/

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In part one of this mini-series, Chelsea Pottenger shares how to create a pitch that connects and converts, whether you're presenting to investors, applying for a grant, or chatting to a client. She covers practical strategies for tailoring your message, building confidence, and using AI as your pitch coach. Chelsea is a keynote speaker, author, and the founder of EQ Minds and The Mindful Communicator. After a career in corporate leadership and her own experience with postnatal depression, she made it her mission to help others improve their mental wellbeing and communication skills both on stage and in everyday life.

🎁 Download Chelsea’s free Custom GPT Guide here

🎓 Join Chelsea’s comms course: Unlock Your Voice at https://www.themindfulcommunicator.com/

💸 Get 10% off any program from EQ Minds or The Mindful Communicator with code thisisbusiness10

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