Are you fully using your digital capabilities to connect with people? How do you leverage digital marketing? The world has changed when it comes to marketing. In order to be more effective, you must ensure that you are leveraging all available resources to engage your prospects. In this episode, Donald Batsford from Google and I talk about digital marketing strategies and success. Learn more from his experiences as the Head of Industry of the company, and as he leads a team of digital marketing experts. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Donald on Linkedin

What qualities do you think a successful sales leader should have? How can you make your sales team stand out on a sales battlefield? In this episode, Shawn Rhodes from Bulletproof Selling and I, talk about becoming bulletproof for the sales battlefield. "The priority that every sales leader should be encouraging in their team, is the ability and willingness to innovate." – Shawn Rhodes Learn more about successful sales operations how to become an effective sales leader. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Shawn on Linkedin

How do you become successful in recruiting and retention? How do you manage to lead a team with considerable diversity in behavior and preferences? One of the biggest things in successfully keeping people in the company is the Platinum Rule, where you take a step further and treat your employees the way they want to be treated. In this episode, Milan Batinich and I talk about his experiences in BPO Staffing. We also talked about the Predictive Index which is one of his specialties, and how that fits into your call centers. Learn more about recruiting, retention, creating valuable connections, and leadership. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Milan on Linkedin

What does it take to build a successful BPO company? How successful are you with your agents? In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them. In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America. Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Richard on Linkedin

In a world full of distractions, how can you reach more customers? Are you winning overall with your marketing strategy? Consumers aren't always going to do what you think they should. They will not always follow your footsteps. And many companies only consider how they want to market their product, yet neglect to consider what the consumers want. In this episode, Eric Smith from Incremental Media and I, talk about how emerging media can help in closing more deals. Learn more about success in sales, utilizing media, and marketing strategies. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Eric on Linkedin

How do you move up from a salesperson to a sales professional? What are some of the steps to be successful in a sales career? It is not as simple as you may think to start in the sales industry. Few people are born salespeople, while most must work hard to acquire the necessary skills. In this episode, Leff Bonney from the FSU Sales Institute and I, talk about learning how to become a sales professional. We also talked about his experiences as a professor of sales and marketing. Learn more about what truly separates great salespeople from everyone else, and become a self-made sales professional. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Leff on Linkedin

Every department of a company must learn how to connect with customers on a human-to-human level somewhat on the customer journey so that they feel valued, whether it's short-term or long-term sales. In this episode, Doug C. Brown from Business Success Factors and I, talked about his experiences in talking to CEOs and top business leaders in his own Podcast Show. We also talked about what he sees in the Consulting Industry that can be helpful in building scalable sales operations. Learn more about the customer journey, accountability, and scaling through the pandemic situation. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Doug on Linkedin

How can data help you in scaling with your sales team? How important is it to understand the data that you have? It's crucial to understand where everything you're doing derives from. To make better sales, marketing, and operational decisions, you should be reviewing whatever you have on a regular basis. In this episode, Courtney Sylvester from Sales Intel and I, talk about her experiences coming from Sales Operations, Marketing, and then to Data or Analytics. Learn more about scaling using data and analytics, and overcome challenges that hold you back from winning with your sales team. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Courtney on Linkedin

How can sales become a profession for somebody? What is the process to make this happen? In recent years, there has been a trend toward professionalizing the field of sales in all of its various forms. There are college programs and independent organizations that are making this attainable right now. In this episode, Caitlyn Gill from Oregon State University Sales Academy and I, talk about the next generation of sales professionals. We also talked about her experiences as the Director of the Academy and a Professor in the College of Business. Learn more about becoming a sales professional and leader, and education – specifically the Sales Academy. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Caitlyn on Linkedin Learn more about Caitlyn Caitlyn's Bio Caitlyn Gill is the Director of the Oregon State Sales Academy and a Professor in the College of Business. In her dual role, Caitlyn utilizes her industry expertise to prepare the next generation of sales leaders at Oregon State University. Prior to joining Oregon State, Caitlyn spent the past 12 years at Insight Software – the world’s leader in financial reporting serving as the Director of Solutions Engineering and led the company through two acquisitions. Prior to joining Insight, Caitlyn began her tech career at a startup called Sageworks, now Abrigo serving in sales, consulting and management roles. Caitlyn's Links https://business.oregonstate.edu/student-experience/student-centers/sales-academy Show less

How does attending conferences help you scale your business? What value do personal meetings bring in relationships and conversations? Going to conferences isn’t just about new business opportunities; it’s also about maintaining relationships. It has also been proven that conferences organized by professionals in a particular industry have more value and influence than conferences organized by persons who merely organize events. In this episode, my guest is Michael Ferree, CEO and Founder of Lead Generation World, and Contact.io. We talked about some of the lessons from sales, and marketing conferences. Learn more about performance leads, conferences, and following your passion. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Michael on Linkedin Learn more about Michael Michael’s BioFounder of Lead Generation World the event that helps companies better navigate the lead generation ecosystem. Michael’s Linkswww.LeadGenerationWorld.com Show less

When it comes to overall compliance, where do businesses have the most trouble? What is the most effective way of managing your compliance program? In this episode, Arvell Craig from Contact Center Compliance and I talk about something very important in building a scalable call center, which is compliance. We also talked about his experiences in helping businesses through the realm of compliance and regulatory concerns. Also learn more about maximizing opportunities for growth, sales, and business. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Arvell on Linkedin Learn more about Arvell Arvell’s BioArvell Craig is the Director of Compliance Services of the Consulting Division at Contact Center Compliance. With over 20 years of marketing, consulting and business expertise, he helps guide businesses on compliance, risk, and regulatory concerns, while maximizing opportunities for growth. Arvell’s Linksdnc.comdnc.com/eventslinkedin.com/in/arvell Show less

What do you understand about having a scalable system? How do you exactly accomplish this? There is no such thing as a one-to-one ratio or a predetermined number of inputs and outputs when it comes to scaling. It occurs when you create a system or a process that can scale and grow nearly exponentially when inputs are added. In this solo episode, I talk about building a scalable recruiting system for your sales operation. I also discussed some tips that I see are useful to be able to achieve this. Learn more especially about scaling your recruiting, sales, operations, and revenue process. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com

Scalable Call Center Sales [034] Where Does Marketing End and Sales Begin? Play Episode Pause Episode Mute/Unmute Episode Rewind 10 Seconds 1x Fast Forward 30 seconds 00:00 / 00:31:33 Subscribe Share Spotify Stitcher RSS Feed Share

What are some of the parts of Call Center operations that have changed through time? What strategies do you use to make your agents stand out? In the world of telesales, one thing that hasn’t changed is how agents sound – if they are engaged and attentive, clients will buy. People are becoming increasingly prepared, which requires agents to become even more prepared as well. In this episode, Rob Bayer from Anomaly Squared and I, talk about his experiences as the President of the company, and especially on the operations side. Learn more about systems, processes, technology, analytics, and win in scaling your call center operations. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Rob on Linkedin Learn more about Rob Rob’s BioWith over 25 years of Contact Center Experience, Rob currently leads A2s Operations with an emphasis on executive leadership, business development, and corporate strategy.An extreme passion for numbers and working together with internal operations teams including Ops, IT, Business Development, and Finance. Show less

 In this special episode, you will be listening to my episode in the Contact Center Gurus Podcast with Jessica Voss and Rob Enslow where we talked about: • Why do your potential customers still want to talk to a salesperson (even though its “dangerous”) • Priorities for ensuring your team fundamentally succeeds  • When to start thinking about adding technology to scale your sales operation Learn more about these topics and scale up your sales career! Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com

In this special episode, you will be listening to my episode in the Saleslife Podcast with Marcos Serna and Sunil Kumar where we talked about: The A to Z of sales (prospecting, negotiation, and closing)Jason’s unique approach is to be a “Sales Success Architect”Bringing your true authentic self the Sales processMaking your buyer the Hero in your sales process Learn more about these topics and scale up your sales career! Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com

Is your organization cultivating the right culture? What factors contribute to a successful sales operation? Whether you’re hiring internally or externally, the most critical thing in any organization is to hire the right people. As sales is a difficult mental task, you must ensure that your team is composed of people who have the right traits and capacities. In this episode, Michael Aronowitz from Teleperformance and I, talk about some of the challenges and struggles that he’s seeing with his role as the Executive VP of Digital Sales of the company. Michael also shares his ideas and thoughts to be able to be on top with your sales team. Learn more about the fundamentals of successful sales operations, and winning together as a team. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Michael on LinkedIn.Michael‘s BioMichael oversees all of Teleperformance’s Global sales lines of business working with some of the world’s best brands along with many new business disruptors and unicorns’ companies. He has helped many of them lower their cost per acquisition, increase revenue per transaction and extend the lifetime value of each customer.Michael’s Linkshttps://teleperformance.com/en-us/services/saleshttps://www.linkedin.com/in/michael-aronowitz/Learn more about MichaelShow less Jason: Hey everybody. Welcome to another episode. Scalable call center sales podcast. I am super excited. My special guest today is Michael Aronowitz from Teleperformance and he serves as the executive vice president of digital sales, meaning he’s overseeing their global sales line of business, working with some of the world’s best.[00:00:22] Brands along with many new business disruptors and unicorn companies and so many things that they serve via Teleperformance. Um, he has done so much things. We’re going to talk about a lot of these initiatives he’s put in place what he, what he’s seen for clients at work, what doesn’t work for companies that a...

What is the best way to measure authenticity? What does it take to get scalable results?In this solo episode, I talk about this topic or question I got recently – scaling authenticity, which really got me thinking the moment I answered it. If we’re talking about building scalable call centers, anything is really about putting in a certain amount of inputs, and getting more output than you’re putting in, which results in you and your people – winning. Learn more about this topic and become an effective salesperson, moving towards being a sales professional. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com

Have you ever been caught up doing the same thing, the same way all the time? Where does technology play a role in providing a solution? A lot of businesses seek to implement technology and sales enablement solutions. All of these things are necessary for efficiency, but we still need people. You want to give people the best opportunity and pitches available and yet not spoiling them by giving them too much. In this episode, Alec Thompson from Call Shaper and I talk about his experiences in helping businesses work smarter through technology. Alec is an award-winning executive with extensive experience in technologies, security, and software. Learn more about creating efficiencies and success with your sales team. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Alec on LinkedIn.Alec‘s BioAlec is an award-winning Executive with a 20+ year proven track record achieving quantifiable results creating and implementing sales training, new sales strategies, marketing, and new product strategies. Alec has extensive experience in the Technology, Security, Software Hospitality, Health, and Education fields and is uniquely positioned to help businesses work smarter through technology.Alec’s Linkshttps://www.callshaper.com/https://www.youtube.com/watch?v=nIhZt-qpCfUhttps://www.linkedin.com/company/9237067/Learn more about AlecShow less Jason: Hey, what’s going on, everybody. Welcome to another special episode of the scalable call center sales podcast. I have another amazing guest and it’s fun because I’ve done some collaborative work with him, which we’ll, we’ll talk about some of the stuff that we’ve done, which has been fun, but I have Mr.[00:00:16] Alec Thompson from call shaper on the podcast today with me. And so he is an award-winning executive with 20 plus years, a proven track record. And getting results, implementing sales, training, new sales strategies, marketing, new product...

What impact does today’s technology have on call center capacity? How can technology be used to solve our problems? Even though AI currently drives the majority of software, humans are still necessary. The people in the seats are the ones who interact with another human in order to persuade them to take action. Technology, on the other hand, is available to support them. In this episode, Isaac Shloss from Grupo NGN and I, talk about his experiences in helping call centers as an IT specialist, relative to contact center technology. He has helped multiple companies expand from a small regional-based company to a large multinational enterprise. Learn more about successful use of technology in the call center world. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Isaac on LinkedIn.Isaac‘s BioI am an Information Technology specialist with more than 20 years experience – almost exclusively focused on the Contact Center industry. The majority of my carrier has been spent managing the IT departments for large BPOs, including a top 10 US teleservices provider where I built the technological and telecommunications architecture needed to expand the small, regionally based company to a large, multinational enterprise. I current service as the CTO for a contact center center technology provider, and I am also a board member with PACE where I vice chair their Government Affairs committee.Isaac’s Linkshttps://www.linkedin.com/in/isaac-shloss-22a0b052/https://ngncloudcomm.grupongn.comhttps://ngninsights.grupongn.comhttps://ngnshadowcoach.grupongn.netLearn more about IsaacShow less Jason: Hey everybody so glad that you’re joining me for another episode of the scalable call center sales podcast. As always, I am excited to be joined by an industry expert, a guest today. His name is Isaac Schloss from Grupo, N G N, which focuses on contact center t...