6 - In today’s episode, host Camila, a project manager at Flowium, talks with two leaders, Client Service Director Cassidy and Lead Project Manager Candelaria. They share their paths to leadership, their views on what defines excellent customer service, and the core skills every project manager needs. They discuss how to balance client needs with project demands, set clear boundaries, and build trust. They also cover how AI tools and remote work are changing the way teams deliver service. You...
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6 - In today’s episode, host Camila, a project manager at Flowium, talks with two leaders, Client Service Director Cassidy and Lead Project Manager Candelaria. They share their paths to leadership, their views on what defines excellent customer service, and the core skills every project manager needs. They discuss how to balance client needs with project demands, set clear boundaries, and build trust. They also cover how AI tools and remote work are changing the way teams deliver service. You...
6 - In today’s episode, host Camila, a project manager at Flowium, talks with two leaders, Client Service Director Cassidy and Lead Project Manager Candelaria. They share their paths to leadership, their views on what defines excellent customer service, and the core skills every project manager needs. They discuss how to balance client needs with project demands, set clear boundaries, and build trust. They also cover how AI tools and remote work are changing the way teams deliver service. You...
5 - In this episode, host Camilla talks with Mike Hoagland, founder, CEO, and lead coach at Dapper Moose Consulting. With over 15 years of experience in project management and agency operations, Mike specializes in coaching and consulting for ecommerce and digital agency growth. You will learn practical strategies to grow your career as a project manager, including: 💎 Defining what success looks like for you and your agency 💎 Preparing for annual reviews throughout the year 💎 Building and up...
4 - Get ready to dive deep into how flawless communication, teamwork, and best practices keep brilliant marketing strategies from getting lost in translation. Vira Sadlak, a strategist at Flowium and host of the Email Einstein podcast, joins as today’s guest. Vira and Camila work closely on the same team, and in this episode, they reveal how tightly knit pods, collaborative tools, and innovative solutions—like custom GPTs—help their team deliver top-tier service to high-end clients. You...
3 - What makes a project manager irreplaceable? In this episode, we break down the skills, mindset, and strategies that turn good client relationships into long-term partnerships. Learn how to prove your value before you're asked to and build trust from day one. Watch the full episode here! You’ll Learn How to become a business translatorThe questions that uncover what your client really needsHow to anticipate challenges before they surface How to foster trust with your clients The...
2 - In this episode, Project managers Camila and Cristian dive into the essentials of expectation management and trust-building in agency settings. From running a discovery phase to maintaining transparency, they share battle-tested tactics for navigating client dynamics, earning trust early, and keeping it for the long haul. Watch the full episode here! You’ll Learn How to run discovery sessions that reveal true client needsWhy clear timelines and transparent communication matterTactics f...
1 - In this debut episode, we're discussing how exceptional customer service creates the foundation for successful projects. You'll Discover: 📌 How today's evolving client expectations create opportunities for deeper partnerships 📌 Effective communication strategies that enhance project outcomes 📌 Practical approaches to transform feedback into mutual success 📌 How proactive service prevents common project challenges Join our team: flowium.com/career
6 - In today’s episode, host Camila, a project manager at Flowium, talks with two leaders, Client Service Director Cassidy and Lead Project Manager Candelaria. They share their paths to leadership, their views on what defines excellent customer service, and the core skills every project manager needs. They discuss how to balance client needs with project demands, set clear boundaries, and build trust. They also cover how AI tools and remote work are changing the way teams deliver service. You...
