Customer retention is a critical focus for platforms. Ian Hillis sat down with Andrea Kando, Chief Payments and Strategy Officer at TouchBistro, a leading restaurant management software provider, to explore how software companies can keep their customers engaged and satisfied. With years of experience in payments and strategy, Andrea provides a comprehensive perspective on the challenges and opportunities of user retention for software platforms.

Fraud in the payments industry is evolving rapidly, and AI is playing a significant role in shaping its future. In a recent episode of PayFAQ: The Embedded Payments podcast, host Ian Hillis sat down with Gary Pontecorvo, Senior Director for Financial Fraud Investigations, Operations and Intelligence at Worldpay, and Brian Rust, Deputy Chief Information Security Officer at Worldpay. Their conversation provided a deep dive into how fraudsters are using AI to refine their tactics and what busine...

Ian Hillis and Yael Barak, former Vice President of Product Management at Worldpay delve into the topic of surcharging—an increasingly important issue for small and medium-sized businesses (SMBs) dealing with rising payment acceptance costs on PayFAQ: The Embedded Payments podcast. Disclaimer: Surcharging is a highly regulated industry just like card processing. Worldpay is constantly communicating with and monitoring new requirements in this industry. To understand more about what appl...

Expanding a platform beyond a single solution is a challenge many software companies face. In this episode of PayFAQ: The Embedded Payments podcast, Ian Hillis speaks with Andrew Bouley, VP of Growth at Caterease, about how his company navigated this obstacle while embedding payments into their core platform. Andrew shares the strategies they leveraged to launch themselves into hypergrowth.

Tokenization has been around for over two decades, but its role in payments is more critical than ever. As software companies look to integrate payments, understanding tokenization is essential for security, compliance, and long-term strategy. In this episode of PayFAQ: The Embedded Payments podcast, Montana Ross, Head of Product for Integrated Payments and Payment Facilitation at Worldpay, shared insights into why tokenization matters and how software companies should approach it.

For software platforms handling payments, achieving PCI compliance is a critical step toward ensuring security and building trust with customers. Navigating the complexities of a PCI, including an attestation of compliance (or AoC) can feel overwhelming to say the least. In this episode of PayFAQ: The Embedded Payments podcast, Ian Hillis sat down with Adam “Sully” Perella, Technical Director at Schellman, a leading provider of IT attestation and compliance services, to break dow...

In this episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis welcomes Matt Downs, President of Worldpay for Platforms, to discuss software-led payments predictions for 2025 and beyond. With decades of experience in payments, Matt provided invaluable insights on emerging trends, regulatory changes, and the future of Embedded Finance.

Ian Hillis welcomes David Blair, Senior Director of Product Management at Worldpay for Platforms, on PayFAQ: The Embedded Payments podcast to explore the critical roles of merchant underwriting and onboarding for software providers.

The world of Embedded Payments saw remarkable developments in 2024, shaping strategies and innovations across the industry. In a compelling discussion on PayFAQ: The Embedded Payments podcast, Ian Hillis hosted payments veterans Ella Aguirre and Michael Veatch to reflect on the past year. The conversation unpacked notable trends, challenges, and opportunities for software companies navigating this dynamic landscape.

In the latest episode of PayFAQ: The Embedded Payments Podcast, Ian Hillis speaks with Brad Pinneke, VP of Business Development at Payrix and Worldpay for Platforms, about one of the most important decisions software companies face today: choosing the right payments partner. With over 25 years of experience in the payments industry, Brad shares valuable insights into how vertical software platforms can benefit from Embedded Payments and what to consider when selecting a payments provide...

As businesses continue to embed payment solutions into their software platforms, ensuring compliance with PCI DSS (Payment Card Industry Data Security Standards) is more important than ever. Candice offers valuable insights into why PCI compliance is critical and how software companies can navigate this complex landscape. Learn more about PCI in Episode 26 | All about PCI.

In this episode of PayFAQ: The Embedded Payments podcast, Brittany Clark, SVP and Head of Marketing at Payrix and Worldpay for Platforms shared her insights on how software companies can effectively market embedded payments with Ian Hillis. With over 15 years of experience in B2B and B2C marketing, Brittany brought a wealth of knowledge to the conversation, highlighting the significance of customer-centric strategies and the unique opportunities and challenges of promoting Embedded Payment so...

Renn Salo of Inktavo shares her experience and insights on Embedded Payments and lending, including working capital programs on the PayFAQ podcast.

Embedded Finance is more than just a buzzword; it represents a fundamental shift in how financial services are delivered and consumed today.Ian Hillis, Head of Growth at Worldpay for Platforms, discusses this new term and what the opportunity may await software providers on our latest episode of PayFAQ: The Embedded Payments podcast.

Leah Asdell joins the podcast to answer the question, “what do merchants want from their software providers?” and discuss the Merchant Insider report.

Adam Tesan, Chief Revenue Officer at Worldpay for Platforms, joins PayFAQ: The Embedded Payments podcast to explore the intersection of software growth and Embedded Payments.

Andy Meadows, the Head of Partner Success at Payrix joins host Ian Hillis to continue their conversation about building a successful Embedded Payments strategy. As the last episode of a four-part series on the topic, Andy and Ian tackle how software companies can minimize attrition and why it’s important to the payments conversation.

A comprehensive Embedded Payments strategy isn’t complete without value added services. But, as a software platform, what value added services should you be considering? And when should you start thinking about these solutions and infusing them into your payment ecosystem and experience?On this episode of the PayFAQ: Embedded Payments podcast we delve into just that.In our continued conversation with Andy Meadows, the Head of Partner Success Managment at Payrix, about how to build an Embedded...

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world.Purchasing a solution is the easy part. Things can get prickly for software companies when it comes to building and executing a tactical plan of action for embedding payments. But where to begin? We knew just the person to talk to — Andy Meadows, Head of Partn...

We’ve seen it far too often. Software companies embark on their embedded payments journey only to discover they’ve underestimated the complexity that’s involved and struggle to launch. If you’re thinking about Embedded Payments for your platform, make time to listen to this episode of the PayFAQ Embedded Payments podcast. Our new host Ian Hillis is kicking off a multi-part series, exploring all the important details you should be thinking about before you get to far down the road. T...