THEN, NOW AND NEXT…. Welcome the 13th of our series of interviews with key figures from our MSPA membership. Their perspective covers Then - how they started, Now - the challenges and opportunities today and Next - what they hope the future brings. Our host Luis Duarte is joined by David Butruille, Board Director of MSPA EA and Managing Director of Qualimetrie in France.

THEN, NOW AND NEXT…. Welcome the 12th of our series ofinterviews with key figures from our MSPA membership. Their perspective covers Then - how they started, Now - the challenges and opportunities today and Next - what they hope the future brings.

Our host Luis Duarte is joined by Kerli Zeiger-Soosaar, Board Director of MSPA EA and CEO of DIVE Group.

THEN, NOW AND NEXT…. Welcome the 11th of our series ofinterviews with key figures from our MSPA membership.

Their perspective covers Then - how they started, Now - the challenges and opportunities today and Next- what they hope the future brings.

Our host Luis Duarte is joined by Livia Gervasoni, Board Director of MSPA EA and Managing Director of the company KIK Srl. in Italy.

THEN, NOW AND NEXT…. Welcome the 10th of our series ofinterviews with key figures from our MSPA membership. Their perspective covers Then - how they started, Now - the challenges and opportunities today and Next- what they hope the future brings.

Our host Luis Duarte is joined by Bernarda Blazek, Board Director of MSPA EA and CEO of the company Newton Research Europe in Croatia.

THEN, NOW AND NEXT….

Welcome the 9th of our series ofinterviews with key figures from our MSPA membership. Their perspective covers Then - how they started, Now - the challenges and opportunities today and Next- what they hope the future brings.

Our host Luis Duarte is joined by VeronicaBoxberg Karlsson, Founder of MSPA Europe/Africa, Quality Awards and the Smiling Report and Author of books aboutMystery Shopping in 25 languages.

THEN, NOW AND NEXT…. Welcome the 8th of our series of interviewswith key figures from our MSPA membership. Their perspective covers Then - howthey started, Now - the challenges and opportunities today and Next - what theyhope the future brings. Our host Luis Duarte is joined by Andrew Firth, MSPA EABoard Vice President & Head Of Advisory and Analytics of the company Ipsosin the United Kingdom.

THEN, NOW AND NEXT…. Welcome the 7th of our series of interviews with key figures from our MSPA membership. Their perspective covers Then - how they started, Now - the challenges and opportunities today and Next - what they hope the future brings. Our host Luis Duarte is joined by Abdel Wahab Chaoui, MSPA EA Board Director & CEO of the company C&O Marketing inMorocco.

THEN, NOW AND NEXT…. Welcome the 5th of our series of interviews with key figures from our MSPA membership. Their perspective covers Then - how they started, Now - the challenges and opportunities today and Next - what they hope the future brings. Our host Luis Duarte is joined by Vaclav Šojdel, President MSPA EA & Chair MSPA Global and Country Manager of the company Market Vision.

THEN, NOW AND NEXT…. Welcome the 5th of our series of interviews with key figures from our MSPA membership. Their perspective covers Then - how they started, Now - the challenges and opportunities today and Next - what they hope the future brings. Our host Luis Duarte is joined by Stefaan Vandroogenbroeck, Past Chair MSPA EA & Global, present Board Director and CEOof the company Multi Value.

THEN, NOW AND NEXT…. Welcome the 4th of our series of interviews with key figures from our MSPA membership. Their perspective covers Then - how they started, Now - the challenges and opportunities today and Next - what they hope the future brings. Our host Luis Duarte is joined by Jill Spencer, Past Chair MSPA EA & Global, present Board Director and Director of Business Intelligence of the company Proinsight from the United Kingdom.

THEN, NOW AND NEXT…. Welcome the 3rd of our series of interviews with key figures from our MSPA membership. Their perspective covers Then - how they started, Now - the challenges and opportunities today and Next - what they hope the future brings.

Our host Luis Duarte is joined by Monica Luciani, our Board Director and Managing Director of the company Mebius from Italy.

THEN, NOW AND NEXT…. Welcome the 2nd of a new series of interviews with key figures from our MSPA membership. Their perspective covers Then - how they started, Now - the challenges and opportunities today and Next - what they hope the future brings. Our host Luis Duarte is joined by Ronelle Janse Van Rensburg, our Board Director and Managing Director of the company Helion Research from South Africa.

THEN, NOW AND NEXT…. Welcome the first of a new series of interviews with key figures from our membership. Their perspective covers Then - how they started, Now - the challenges and opportunities today and Next - what they hope the future brings. Our host Bernarda Blazek starts with Luis Duarte, our venerable past president from Portugal.

In our latest episode we discuss the benefits of being an MSPA member and the landscape of our organization and the entire Mystery Shopping industry with guest Andy Firth.

Andy is the Vice President of MSPA Europe/Africa and the Head of Insights and Analytics, Ipsos Channel Performance UK where he oversees the Analytics team aimed at ensuring that account facing colleagues deliver true impact to their clients through actionable insights and high-end analytics.

It's Conference month and in our latest episode we discuss with this year's Keynote Speaker, Jocelyn Rebbens, about the link between people, processes, technology and operational efficiency.

As an economic psychologist and consultant, Jocelyn has spent a career in Marketing Communications and Management Development. She is the founder of her own company ReBBels, where she focusses on branding ambition! As a speaker, coach, trainer and author on the subject she has worked with organisations to help their leaders reflect on themselves and make a better connection with their people and brand.

On today's episode we celebrate Women's Day with three dynamic women of the Mystery Shopping Industry. We discuss gender equality issues and progress made in our industry as well as role-models and steps that companies can take towards building a more equiatble workplace for women!

Julia Kaufmann grew up in a family of entrepreneurs, and started her company in college at the age of 21 and still runs it today. She is a member of the advisory board of the Quality Association of German Pharmacists and a trained quality trainer. Now a „mompreneur“, she runs her own company and participates in other ventures.

Kerli Soosar is the  CEO and partner of Dive, which operates in 8 countries today: all Nordics, Baltics and Poland. She has experience in customer service monitoring and management almost 20 years.

Livia Gervasoni is the CEO of KIK. in Italy one of the most dynamic and respected institutes in the field of market research, not only in Italy, but also internationally.

We are talking all things MSPA with our President Luis Duarte. Luis shares his thoughts and experiences on his time as a Pressident, the future of the Organization and our industry as well as a sneek peak on the upcoming Conference and other Board actions that benefit our members.

Luis is on his final year as a President of MSPA Europe/Africa. Luis is a graduate in Hotel Management and founded More Results in  1998, having previously worked in Management positions in Hotels &  Tourism and in Retail, in Portugal, Germany and England.

His work experience was gained working for Accor, Sheraton and Lidl.  Currently Luis heads a team of 25 dedicated professionals that are  focused on helping their clients improving their customer experiences.

In this episode, we discuss with our guest Anita Nestorova, the current operational challenges and how they can be addressed through operational agility and the 3 pillars of Process-Software-People.

Anita started consulting mystery shopping companies back in the beginning of 2020 when she founded her company Workaround. Before starting consulting independently, she worked for Shopmetrics for almost 5 years and shortly after that for a mystery shopping provider as Business Intelligence Coordinator for 2 years. With her great combination of skills including Shopmetrics, operations management and digital marketing Anita is a good source of insights and ideas and that she is  willing to share with the industry.

(link to the levels of delegation: https://www.youtube.com/watch?v=lz3FX8u_kLs)

For the first episode of our new season, we have with us Speaker & Author on Change Mindset, Cyriel Kortleven.

For more than 20 years, Cyriel Kortleven has been collaborating with organizations like IKEA, Nike and NASA to boost their Change Mindset. He has already delivered presentations in 35 countries and he was our keynote speaker at the Varna conference. He has helped us to make change a bit more simple.

You can find more about Cyriel at CyrielKortleven.com

In our latest MSPA-EA Podcast episode our guest Hannah Weeks, the Head of Operations at ProInsight and a speaker at the upcoming MSPA Conference, is giving us a sneek-peek of her presentation on building loyalty with Mystery Shoppers and talks about the challenges and expectations that Mystery Shopping providers face.

Hannah has spent over 3 years leading the operations  team at Proinsight with the energy and talent you would expect from her  history in management within the Health and Fitness Sector.  Before  working with Proinsight Hannah was a client on one hand, and a mystery  shopper as well! Hannah brings  intelligence, pace and a keen sense of innovation to her role, and  enjoys the buzz of sharing ideas and continuous learning.