Euwema, M., & Giebels, E. (2024). Conflict management and mediation. Edward Elgar. https://doi.org/10.4337/9781035331536
Peterson, R. S., & Brown, G. (2022). Disaster in the Boardroom: Six Dysfunctions Everyone Should Understand. Palgrave MacMillan.
Peterson, R. S., & Mannix, E. A. (Eds.) (2003). Leading and Managing People in the Dynamic Organization. Erlbaum.
Jones, T. S., & Brinkert, R. (2008). Conflict coaching: Conflict management strategies and skills for the individual. Thousand Oaks, CA: Sage Publications.
“Conflict Coaching: Adding a Critical Forum to Help Fix the Fuss”
Tricia S. Jones, Prof. Temple University
Where It Began – the Micro
Communication Scholar; Focus on Interaction Analysis and Stochastic Modeling in Divorce and Child-Custody Mediation (1985, 1989)
CONFLICT COACHING: PURPOSE, PROCESS, SYSTEMS APPLICATIONS
PURPOSE – CONFLICT ANALYSIS FOR STRATEGIC ACTION AND EMPOWERMENT
PROCESS – Theory Into Practice; CCM MODEL (Jones & Brinkert, 2008)
• Narrative Theory; Narrative Mediation
• Drivers of Conflict; Identity, Emotion and Power
• Visioning; Construction of Future Narrative
• Skills Development for Implementation
SYSTEMS CONTEXTS AND APPLICATION – Developing CC for Systems Fit and Support
Conflict Coaching Applications – The Macro Workplace
Community Mediation
New York, NYUCS/NYSDRA (similar statewide systems in Maryland (MACRO), Heartland Mediation Association, Georgia, etc.
62 County Community Mediation System; over 1,000 conflict coaches since 2013; infused in all areas of service (family, court, youth-based)
Special Education
CA SELPAs, CADRE (OSERs National TA Organization)
Special education conflict coaching throughout CA and CADRE national pilot project 2025-2027
Challenges/Opportunities and Catalysts
Challenges and Opportunities
Catalysts, Tidbits and Inspirations
In this two-part episode, we first talk with David Brown about his work as Executive Director of the Civic Coalition to Save Lives and efforts to reduce gun violence across Philadelphia, which declined by 41% from 2023 through 2024, but still has a long way to go. Prevention, intervention, and enforcement (PIE) are three pillars of violence prevention; these pillars require collaboration with communities. So how do those working to prevent gun violence engage with the community with intentionality and with respect?
In part two, we talk with Dr. Jennifer Midberry, Associate Professor of Journalism in Klein College, about how she conducts research that addresses the ethics of journalistic coverage of gun violence. She will address her own research as well as talk about methods that rely on community members to understand issues of trauma and media coverage related to gun violence in a large urban setting.
These episodes were originally conducted as a webinar sponsored by the Conflict Management Division of the Academy of Management as part of host Deborah Cai's work as a CM Division Scholar in Residence.
In this two-part episode, we first talk with David Brown about his work as Executive Director of the Civic Coalition to Save Lives and efforts to reduce gun violence across Philadelphia, which declined by 41% from 2023 through 2024, but still has a long way to go. Prevention, intervention, and enforcement (PIE) are three pillars of violence prevention; these pillars require collaboration with communities. So how do those working to prevent gun violence engage with the community with intentionality and with respect?
In part two, we talk with Dr. Jennifer Midberry, Associate Professor of Journalism in Klein College, about how she conducts research that addresses the ethics of journalistic coverage of gun violence. She will address her own research as well as talk about methods that rely on community members to understand issues of trauma and media coverage related to gun violence in a large urban setting.
These episodes were originally conducted as a webinar sponsored by the Conflict Management Division of the Academy of Management as part of host Deborah Cai's work as a CM Division Scholar in Residence.
Jenifer Mackby is a Consultant at the National Academy of Scientists and the InterAcademy Partnership, where she is co-director of a project on a Biological Weapons Convention Scientific Advisory Body. She is also a Non-Resident Executive Fellow at the Geneva Centre for Security Policy, and a Senior Advisor at the Partnership for a Secure America. Previously, she was a Fellow at the Center for Strategic and International Studies, a Senior Fellow at the Federation of American Scientists, and a Senior Political Affairs Officer at the United Nations. She has led projects on U.S.-U.K. Nuclear Cooperation, Asian Trilateral Nuclear Dialogues, Debating 21st Century Nuclear Issues, and a Russian-European project on bioterrorism, among others. She served as Secretary of the negotiations on the Comprehensive Nuclear-Test-Ban Treaty (CTBT), the Working Group on Verification of the CTBT Organization Preparatory Commission, a Review Conference of the Biological Weapons Convention, a UN Conference on Outer Space, and the Environmental Modification Convention Review Conference.
Ms. Mackby was selected as Rapporteur for numerous international meetings, including the OSCE, European Commission Interparliamentary Conference, Wilton Park, and a study on Strengthening the IAEA. She has written extensively on international security and non-proliferation and co-authored or contributed to eight books, including: The Nuclear Tipping Point: Why States Reconsider their Nuclear Choice; Detect and Deter: Can Countries Verify the Nuclear Test Ban?; The Final Test; Global Biosecurity: Towards a New Governance Paradigm. She has written articles for theNew York Times, Newsweek, the Bulletin of the Atomic Scientists, The Nonproliferation Review, Arms Control Today, and other journals. She is fluent in French and Spanish, and has spoken on the above subjects at meetings in Austria, Canada, Chile, China, Japan, Jordan, the Netherlands, Qatar, South Korea, Switzerland, the U.K., and the U.S.
Mary (¨Mara¨) J. Waller (Ph.D., Univ. of Texas at Austin; MS, Univ. of Colorado - Denver; BBA, Univ. of Oklahoma - Norman) is Senior Research Scholar at the Department of Management, Colorado State University, past Senior Fellow at the U.S. Army Research Institute for Behavioral & Social Sciences, Professor Emerita at York University (Canada), and the 2024 INGRoup McGrath Award recipient for lifetime achievement in the study of groups. Her program of research centers on improving our understanding of team effectiveness during crises and critical situations.
"Crisis-Ready Teams: Data-Driven Lessons from Aviation, Nuclear Power, Emergency Medicine, and Mine Rescue” coauthored with Seth Kaplan. Published by Stanford Business Books (2024).
Have you ever wondered how feeling powerless can impact your behavior? It turns out that although we more often study those with high power—or those we think have high power, such as leaders—there’s a lot we do know about the effects of low power. In particular, a growing body of research suggests caution is warranted: powerlessness changes people’s behaviors in a variety of undesirable ways, such as telling self-promotional lies, competing covertly, justifying a flawed organizational system, and failing to leverage one’s BATNA in negotiations. However, relative power and status differences are ever-present, so it’s important that we learn how to manage and mitigate these downsides of low power. Listen to this episode for some fascinating and thought-provoking recent work on the realities we are likely to face in experiencing and being a part of situations that involve power differences between people, and how you can more effectively manage yourself in these situations.
Dr. Jessica Li bio:
Huisi (Jessica) Li is an Assistant Professor of Management and Organization at the University of Washington. Li’s research on the corruptive and undesirable effects of lacking power complements established findings on the corruptive nature of power itself. She also examines how power and status hierarchies impact team performance, especially within diverse and dynamic teams. Li employs diverse methodologies, including field surveys, experiments, archival data, and qualitative methods. Her work has been published in top journals, including Organization Science, Journal of Applied Psychology, Journal of Personality and Social Psychology, and Research in Organizational Behavior. She has collaborated with organizations like the U.S. Military Academy at West Point, Darden, etc. She serves on the editorial boards of Organization Science and Management and Organization Review and as a rep-at-large for the Conflict Management Division of the Academy of Management.
Articles referenced in the episode:
Have you ever wondered how trust really works? Why do we trust others, and why do they trust us? It turns out that trust involves judgments of both competence and integrity, each of which matter a lot for how we’re trusted, and how—and if!—we’re forgiven if we break that trust. Dr. Kim offers four guiding lessons of wisdom for managing trust. In his words: first, start with the premise that most of us want to be good. Second, recognize the complexity of truth—take time to exchange stories and take the time to really listen. Third, recognize the upside of intent—it can be easier to maintain and repair trust when others believe our intentions are good. Fourth, building off a memorable case study from the book, recognize the need to walk through the doors: the time needs to be ripe for real reconciliation to happen. In this episode, Dr. Peter Kim from the Marshall School of Business at the University of Southern California teaches us all about trust, reviewing decades of his own and others’ work to help us see how we can reap the benefits of trust, even though it can take hard work and unlearning ingrained habits and assumptions. Dr. Kim provides research-based insights and helpful practical tips for how we can get the most out of trust—for ourselves and others—in our lives.
Dr. Peter Kim bio:
Dr. Peter Kim is a Professor of Management and Organization at the Marshall School of Business at the University of Southern California. Dr. Kim’s research focuses on the dynamics of social misperception and its implications for negotiations, work groups, and dispute resolution. His research has been published in numerous scholarly journals, received ten national and international awards, and been featured by the New York Times, Washington Post, and National Public Radio. He serves as a Senior Editor for Organization Science journal, as an Associate Editor for the Journal of Trust Research, and on the editorial boards of the Academy of Management Review and Negotiation and Conflict Management Research. He is a past Associate Editor for the Academy of Management Review and past Chair of the Academy of Management’s Conflict Management Division. He has also just completed his first mass-market book called, How Trust Works: The Science of How Relationships are Built, Broken, and Repaired. It is available from most bookstores.
Books referenced in the episode:
What does a rowboat have to do with leadership? It turns out to be a powerful metaphor to understand both positive leadership and our own contributions—and potential areas for self-development—for the organization. In this episode, author, film producer, humanitarian, serial entrepreneur, former and current CEO, lifelong learner, and constant questioner Paul Fayad teaches us how to recognize the role of positive leadership and how to use it in organizations, to focus on the rowers and the work that they accomplish in order to increase productivity and lower turnover in organizations, and to understand that personalities are stable and that changing personalities that are not a good fit with our organizations is not where our focus should be. Instead, it should be on recognizing and rewarding positive behaviors in our rowers and on moving ourselves in most cases from sitters to rowers. Based on his real-world application over many decades of the science of leadership and behaviors to his own work in industry, Paul Fayad provides tested personal and professional insights and helpful practical tips for how we can recognize and use these principles in our daily lives.
Fayad, P., & Lam, C., F. (2023). Shaping a Winning Team: A Leader's Guide to Hiring, Assessing, and Developing the People You Need to Succeed. New York: Amplify Publishing Group.
Paul Fayad Bio
Paul has owned, operated, and run multiple companies throughout his 40 years in business. Paul has consulted with multiple organizations nationwide to establish leadership programs based on positive leadership skills. He has lectured at universities and college business schools in the United States, Canada, and Hong Kong. Paul has been invited as a national speaker and has written numerous articles in trade journals and e-books. Paul recently co-authored the book Shaping a Winning Team: A leader’s guide to Hiring, Assessing and Developing the People You Need to Succeed. Recently Paul produced the Documentary Helambu, How One School Changed Everything, which was a winner of the London Film Festival and finalist at the Banff and Vancouver Film Festivals.
He co-founded and is active with the East Side Youth Sports Foundation, dedicated to helping disadvantaged children in Detroit participate in sports and literacy programs. He is active with the Tsering’s Fund in Nepal, providing young girls and orphans who would otherwise face human trafficking the opportunity for education through scholarships. Paul is involved with Friends to Mankind and the Dhyan Vimal Institute based in Canada and Malaysia, providing coursework in leadership and self-development. Paul has worked with Habitat for Humanity locally and internationally.
Links to entities referenced in the episode:
Dr. Nicholas Hays is a faculty member at the Broad College of Business at Michigan State University. This episode focused on his research on the psychology of hierarchy. He discussed how different hierarchies influence individuals' experiences and group processes.
Articles referenced in the episode:
Bendersky, C., & Hays, N. A. (2012). Status conflict in groups. Organization Science, 23(2), 323-340. https://doi.org/10.1287/orsc.1110.0734
Hays, N. A., & Bendersky, C. (2015). Not all inequality is created equal: Effects of status versus power hierarchies on competition for upward mobility. Journal of Personality and Social Psychology, 108(6), 867-882. https://doi.org/10.1037/pspi0000017
Hays, N. A., Li, H., Yang, X., Oh, J. K., Yu, A., Chen, Y.-R., Hollenbeck, J. R., & Jamieson, B. B. (2021). A tale of two hierarchies: Interactive effects of power differentiation and status differentiation on team performance. Organization Science, 33(6), 2085-2105. https://doi.org/10.1287/orsc.2021.1540
Dr. Nicholas Hays is a faculty member at the Broad College of Business at Michigan State University. This episode focused on his research on the psychology of hierarchy. He discussed how different hierarchies influence individuals' experiences and group processes.
Articles referenced in the episode:
Bendersky, C., & Hays, N. A. (2012). Status conflict in groups. Organization Science, 23(2), 323-340. https://doi.org/10.1287/orsc.1110.0734
Hays, N. A., & Bendersky, C. (2015). Not all inequality is created equal: Effects of status versus power hierarchies on competition for upward mobility. Journal of Personality and Social Psychology, 108(6), 867-882. https://doi.org/10.1037/pspi0000017
Hays, N. A., Li, H., Yang, X., Oh, J. K., Yu, A., Chen, Y.-R., Hollenbeck, J. R., & Jamieson, B. B. (2021). A tale of two hierarchies: Interactive effects of power differentiation and status differentiation on team performance. Organization Science, 33(6), 2085-2105. https://doi.org/10.1287/orsc.2021.1540
Corinne Bendersky is a Professor and Area Chair of Management and Organizations at UCLA Anderson School of Management. She is an expert in workplace conflict, status, justice, and diversity and inclusion in teams and organizations.
In recent projects, Dr. Bendersky has developed interventions to reduce the gender bias experienced by women who work in extremely male-dominated professions, such as the U.S. fire service. Her interventions have also been used to reduce the endorsement of sexist supervisors.
Articles referenced in the episode:
Corinne Bendersky is a Professor and Area Chair of Management and Organizations at UCLA Anderson School of Management. She is an expert in workplace conflict, status, justice, and diversity and inclusion in teams and organizations.
In recent projects, Dr. Bendersky has developed interventions to reduce the gender bias experienced by women who work in extremely male-dominated professions, such as the U.S. fire service. Her interventions have also been used to reduce the endorsement of sexist supervisors.
Articles referenced in the episode:
