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EdUp PCO
EdUp PCO
55 episodes
5 days ago
Higher education is in a state of rapid transformation—needing to respond in creative and innovative ways to the realities of a fast-changing labour market. At the vanguard of this transformation are Professional, Continuing & Online Education (PCO) units. EdUp PCO shines a light on this critical sector. Host Amrit Ahluwalia, Executive Director of Continuing Studies at Western University, will interview leaders across the postsecondary space exploring how PCO Units can play a role in helping their respective colleges and universities stay agile, responsive and proactive.
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How To
Education
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All content for EdUp PCO is the property of EdUp PCO and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Higher education is in a state of rapid transformation—needing to respond in creative and innovative ways to the realities of a fast-changing labour market. At the vanguard of this transformation are Professional, Continuing & Online Education (PCO) units. EdUp PCO shines a light on this critical sector. Host Amrit Ahluwalia, Executive Director of Continuing Studies at Western University, will interview leaders across the postsecondary space exploring how PCO Units can play a role in helping their respective colleges and universities stay agile, responsive and proactive.
Show more...
How To
Education
Episodes (20/55)
EdUp PCO
55. Maria Spies (QS-HolonIQ): How Work Readiness is Changing the Face of Higher Ed

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Maris Spies, Co-Founder for HolonIQ and Chief Innovation Officer at QS.

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada.


Some key questions we tackle:

·      How universities are responding to increasing student demand for clearer connections from education to the labour market

·      What role PCO units can play in supporting lifelong labour market competitiveness for a university’s students and alumni

·      How the tech sector is evolving to ensure universities are able to support the delivery of this component of their mission at scale


Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!


Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!


We make education YOUR business!

Show more...
5 days ago
42 minutes 11 seconds

EdUp PCO
54. Paul LeBlanc (Matter & Space): How AI Is Reshaping Human Skills—and How Higher Ed Can Respond

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Paul LeBlanc

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada.
Some key questions we tackle:

·      How is the rapid evolution of AI technology transforming the nature of human-specific skills and work?

·      What can universities do to help students keep pace with the changing labour market?

·      How is the constant transformation in human-specific work impacting the need for continuous learning?


Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!

Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠


Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!

We make education YOUR business!

Show more...
1 month ago
44 minutes 43 seconds

EdUp PCO
53. Shawn Miller (Rice): How AI is Changing Learning and Assessment Best Practice for PCO

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Shawn Miller

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada.Some key questions we tackle:

·      What are some of the top-of-mind considerations for onlinelearning leaders when thinking about the effective use of AI in education?

·      How does our thinking around assessment need to evolve now that AI is so prevalent and accessible?

·      What are some of the most common misconceptions higher ed faculty and leaders have about AI?


Listen in to #EdUp!

 

ThankYOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!


Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠


Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!

We make education YOUR business!

Show more...
1 month ago
27 minutes 36 seconds

EdUp PCO
52. Priyo Chatterjee (Excelsior): How PCO Units Can Leverage AI to Transform Student Engagement

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Priyo Chatterjee

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada.


Some key questions we tackle:

·      Why is it so important for universities to be focused ondesigning cohesive and engaging learner experiences?

·      What best practices can higher education leaders draw from the tech and eCommerce industries when designing great learner experiences?

·      How are you and your colleagues leveraging AI tools todeliver cohesive and personalized learner experiences at scale?


Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!


Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠


Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!



We make education YOUR business!

Show more...
1 month ago
24 minutes 59 seconds

EdUp PCO
51. Sasha Thackaberry-Voinovich (Newstate U): How a University Would Look if it was Founded by a PCO Leader

It’s YOUR time to #EdUpPCO

 

In this episode,


YOUR guest is Sasha Thackaberry-Voinovich, Founder and President of Newstate University

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada.


Some key questions we tackle:

·      What is Newstate University and why did you launch it?

·      What are some of the obstacles you faced in launching a new university?

·      Why is competency-based education so important right now?

Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!


Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!


We make education YOUR business!

Show more...
3 months ago
30 minutes 14 seconds

EdUp PCO
50. Vin Del Casino (SJSU): How Provosts Can Leverage PCO to Influence University Expansion

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Vincent Del Casino, Provost and Senior Vice President for Academic Affairs at San Jose State University.

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada. This episode was edited and produced by Kyling Reddington.


Some key questions we tackle:

·      How has learning best practice evolved since the pandemic?

·      Why is it important to extend the reach of main campus learning to professional and working audiences?

·      How can PCO units work centrally to create momentum for delivering institutional expertise to new audiences?
Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!


Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠
Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!
We make education YOUR business!

Show more...
6 months ago
28 minutes 12 seconds

EdUp PCO
49. Noah Geisel (CU Boulder): How Everyone Can Contribute to Microcredential Proliferation

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Noah Geisel, Micro-Credential Program Manager at the University of Colorado.

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada. This episode was edited and produced by Kyling Reddington.


Some key questions we tackle:

·       How are hiring & employee retention challenges shaping higher education’s rapid adoption of microcredentials?

·      How do Registrar’s Offices, PCO Units and Academic Faculties need to balance responsibilities to manage microcredential portfolios?

·      What’s one thing that’s most exciting about the 2025 Badge Summit? (Jul 21-23 in Boulder, CO)



Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!


Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠


Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!


We make education YOUR business!

Show more...
6 months ago
33 minutes 58 seconds

EdUp PCO
48. Mark Koulianos (USF): How Sound Business Principles Can Turn a PCO Unit into a Juggernaut

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Mark Koulianos, Assistant Vice President for University-Community Partnerships at the University of South Florida.

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada. This episode was edited and produced by Kyling Reddington.


Some key questions we tackle:

·      What were a few of the early signs that indicated the needfor PCO transformation?

·      How did the team map a pathway to reinvent USF’s Office ofCorporate Training & Professional Development?

·      What were some of the key lessons learned through thereorganization process?


Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!


Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠


Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!


We make education YOUR business!

Show more...
6 months ago
23 minutes 46 seconds

EdUp PCO
47. Beth Brunk (UT El Paso): How to Bring PCO & Faculties Together

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Beth Brunk, Dean of Extended University at the University of Texas at El Paso.

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada. This episode was edited and produced by Kyling Reddington.


Some key questions we tackle:

·      Why is it important for PCO leaders to find pathways tocollaborate with their colleagues across the university?

·      What does it take to maintain collaborative partnerships?

·      How do you balance responsibilities for differentcomponents of joint offerings?
Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!


Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio

⁠⁠⁠⁠
Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!


We make education YOUR business!

Show more...
6 months ago
26 minutes 1 second

EdUp PCO
46. Reed Scull (University of Wyoming): How Emerging Trends are Reshaping PCO Leadership

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Reed Scull, Associate Professor of Higher Education Administration at the University of Wyoming.

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada. This episode was edited and produced by ⁠Kyling Reddington⁠.


Some key questions we tackle:

·      What are some of the key trends PCO leaders are navigating?

·      How are different types of institutions working to adapt tothese changes?

·      What are some of the most significant misconceptions folkstend to have about the PCO space?
Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!
Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠
Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!


We make education YOUR business!

Show more...
7 months ago
32 minutes 6 seconds

EdUp PCO
45. Jazz Jackson (TESU): How PCO Shapes Student Success (and Where It Needs to Go From Here!)

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Jasmeial “Jazz” Jackson, Vice Provost and Chief Student Success, Equity and Inclusion Officer at Thomas Edison State University.

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada. This episode was edited and produced by Kyling Reddington.


Some key questions we tackle:

  • What’s the financial incentive for universities to focus on student persistence and success?
  • How best practices pioneered to support the experience of adult learners can be leveraged to support traditional-aged students
  • How the needs of online and part-time learners differ fromthose of more traditional full-time learners when it comes to supporting persistence and success.

 

Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!


Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠


Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!


We make education YOUR business!

Show more...
7 months ago
21 minutes 49 seconds

EdUp PCO
44. Jill Pippin (SUNY Oswego): How PCO-Faculty Partnerships Strengthen the University

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Jill Pippin, Dean for Extended Learning at the State University of New York at Oswego.

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada. This episode was edited and produced by Kyling Reddington.


Some key questions we tackle:

  • How did you work to involve faculty and generate institution-wide buy-in for the university’s microcredential proliferation plan?
  • What were some of the most significant challenges you faced in building out the microcredential framework and how did you overcome them?
  • What advice would you share with other PCO leaders looking to build an institution-wide microcredentialing model?

 

Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!
Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠


Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!


We make education YOUR business!


Show more...
7 months ago
43 minutes 15 seconds

EdUp PCO
43. Carrie Phillips (UA Little Rock): How Higher Ed Marketers are Adapting to the Transforming Market

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Carrie Phillips, Chief Communications and Marketing Officer at the University of Arkansas at Little Rock.

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada. This episode was edited and produced by Kyling Reddington.


Some key questions we tackle:

·      How do university marketers balance brand marketing and program promotion efforts?

·       What are some of the industries you’re watching forexamples of experiments to try in the higher ed space?

·      What are the most common misconceptions colleagues across the institution tend to have about institutional marketing?

 

Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!


Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠

Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!


We make education YOUR business!

Show more...
7 months ago
24 minutes 22 seconds

EdUp PCO
42. Sasha Tomic (Boston College): How PCO Units Translate Institutional Mission to Non-Traditional Audiences

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Aleksandar (Sasha) Tomic, Associate Deanfor Strategy, Innovation and Technology at the Woods College of Advancing Studies at Boston College.

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada. This episode was edited and produced by Kyling Reddington.


Some key questions we tackle:

·      How do PCO leaders in mission-based organizations work to drive innovation and growth while still staying true to the broader institution mission?

·      Institutions with more elite brands tend to be known forexclusivity, whereas PCO units prioritize access. How do PCO leaders at elite institutions balance these seemingly oppositional goals?

·      How can an institution’s mission play a role in helping a PCO unit stand out to non-traditional audiences?


Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!
Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠
Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!


We make education YOUR business!

Show more...
8 months ago
26 minutes 47 seconds

EdUp PCO
41. Kelly Otter (Georgetown): How PCO Units Can Translate Institutional Prestige to Professional Audiences

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Kelly Otter, Dean of the School of Continuing Studies at Georgetown University.

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada. This episode was edited and produced by Kyling Reddington.


Some key questions we tackle:

·      What does it take to ensure that PCO work atprestigious-branded institutions still reflect the reputation of the institutional brand?

·      How can PCO leaders at elite institutions—which tend tobuild brand around exclusivity and smaller class sizes—compete against online education behemoths like ASU, SNHU and WGU who focus on scale?

·      How can CE leaders at prestigious institutions collaboratewith their colleagues across the university to generate support for new ideas and initiatives?

 

Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!
Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠
Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!

We make education YOUR business!

Show more...
8 months ago
26 minutes 20 seconds

EdUp PCO
40. Jenn Chambers (Duke): How PCO Units Can Align with Alumni Engagement Colleagues

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Jenn Chambers, AVP for Learning Innovation at Duke University.

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada. This episode was edited and produced by Kyling Reddington.
Some key questions we tackle:

·      Why have PCO divisions historically not developed formalalumni relationship structures?

·      How can alumni engagement support the development andgrowth of a PCO unit?

·       What does it take to ensure that alumni engagement at thePCO unit doesn’t interfere with or distract from central alumni engagement or fundraising efforts?


Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!
Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠
Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!
We make education YOUR business!

Show more...
8 months ago
30 minutes 40 seconds

EdUp PCO
39. Robert Bruce (Rice): How Metropolitan PCO Units Drive Community Growth

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Robert Bruce, Dean of the Glasscock School of Continuing Studies at Rice University

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada


Some key questions we tackle:

·      How a learner base spanning from a 3 year old to a 103 year old positions a PCO unit as a service provider to its community

·      What it takes to build a truly accessible ecosystem that manages costs for learners in need while meeting the divisional responsibility for institutional revenue generation.

·      How PCO units can serve as the alignment point between industry and the university



Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!


Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠


Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!



We make education YOUR business!

Show more...
8 months ago
29 minutes 9 seconds

EdUp PCO
38. Marc Austin (Augusta): Lessons Learned from Launching a PCO Unit

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Marc Austin, Founding Dean of AU Online and Associate Provost of Augusta University

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada


Some key topics we tackle:

·       Key lessons learned since launching AU Online in 2022

·      Central responsibilities of online learning leaders at public universities

·      Prevalent trends that are reshaping online learning divisions



Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!


Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠


Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!



We make education YOUR business!

Show more...
9 months ago
23 minutes

EdUp PCO
37. Thomas Gibbons (Northwestern): How Internal Partnerships Accelerate Mutual Growth

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Thomas Gibbons, Dean of the School of Professional Studies at Northwestern University

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada


Some key questions we tackle:

·      Why mediation is such a key skillset for modern PCO leaders

·      How the professionalization of the PCO sector is driving growth and creating opportunities for higher ed institutions and the communities they serve

·      What trends will continue to transform the PCO space over the next decade


Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!

Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠

Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!

We make education YOUR business!

Show more...
9 months ago
18 minutes 30 seconds

EdUp PCO
36. Vickie Cook (UI Springfield): How PCO is Transforming Enrollment Management Best Practice

It’s YOUR time to #EdUpPCO

 

In this episode,

 

YOUR guest is Vickie Cook, Vice Chancellor for Enrollment & Retention Management at the University of Illinois Springfield

 

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada


Some key questions we tackle:

·       Why digital consumption patterns have reshaped the way learners seek out and assess postsecondary options

·      How to balance human and AI- or technology-enhanced services to serve modern consumers

·      How the customer service mentality of PCO units is reshaping enrollment management processes


Listen in to #EdUp!

 

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!


Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠


Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!


We make education YOUR business!


Show more...
9 months ago
24 minutes 11 seconds

EdUp PCO
Higher education is in a state of rapid transformation—needing to respond in creative and innovative ways to the realities of a fast-changing labour market. At the vanguard of this transformation are Professional, Continuing & Online Education (PCO) units. EdUp PCO shines a light on this critical sector. Host Amrit Ahluwalia, Executive Director of Continuing Studies at Western University, will interview leaders across the postsecondary space exploring how PCO Units can play a role in helping their respective colleges and universities stay agile, responsive and proactive.