In this episode of Breaking Down I.T. with Steve, we tackle one of the biggest security challenges facing modern businesses: managing and securing remote employees and outsourced staff like Virtual Assistants.
When your team uses personal devices (BYOD) or works outside the office walls, how do you enforce your company’s security policy and protect sensitive data?
Owner Steve Shaff breaks down the critical steps to securing your distributed team:
The BYOD Headache: Understanding the risks when employees use their own computers for company business and why "trusting them" is not an IT security strategy.
Non-Negotiable Controls: Discover the essential security controls—like Multi-Factor Authentication (MFA) and specific remote monitoring tools—that must be enforced on every device accessing your network, regardless of ownership.
Virtual Assistant Security: Learn how to onboard and manage outsourced staff to ensure they adhere to the same compliance standards and data protection rules as your internal employees.
How PDX IT Services Can Help:
We specialize in securing the modern workforce. Using our Managed IT Services approach (as referenced on pdxittech.com), we deploy Endpoint Detection and Response (EDR) and Mobile Device Management (MDM) tools to ensure every endpoint—owned or borrowed—is monitored, patched, and compliant with your security policy.
Tune in to learn how to keep your data safe while enjoying the flexibility of a remote team!
In this episode of Breaking Down I.T. with Steve, we tackle that alarming little notification everyone dreads: "Your Password Has Been Compromised."
Owner Steve Shaff breaks down exactly what this Google pop-up means, why it appears, and—most importantly—what immediate steps you need to take to secure your accounts.
We dive deep into the world of passwords, covering:
The Anatomy of a Compromise: How did your password end up on the Dark Web, and how does Google know?
The Immediate Action Plan: What you should do the instant you see that alert (Hint: it involves more than just changing the single compromised password).
Best Practices for Business: Why using unique passwords and a Password Manager is non-negotiable for business security.
Multi-Factor Authentication (MFA): We reinforce why MFA is your ultimate lifeline and how it makes even a compromised password useless to a hacker.
Tune in to stop guessing about your security and start using passwords the right way!
As Q4 kicks off, it’s the perfect time to stop reacting and start planning. This episode of "Breaking Down I.T. with Steve" is your guide to finishing the year strong and setting up a secure, efficient 2026.
We'll walk you through the non-negotiable end-of-year tasks every business needs to tackle:
Free Cybersecurity Audit: We discuss the power of our complimentary audit, which pinpoints vulnerabilities and holes in your technology and communications before they become costly incidents.
The Backup Test: Why is your backup only as good as its last test? We explain how to confirm your data is truly recoverable—not just stored.
Budgeting & Security Basics: Get ahead of next year's budget by assessing your current technology. It’s also the ideal time to enforce strong security practices like changing all passwords and ensuring Multi-Factor Authentication (MFA) is active across the board.
Empower Your Team: We detail why Q4 is essential for conducting employee training on cybersecurity, phishing, and identifying bad emails—your team is your best defense!
How PDX IT Services Can HelpDon't let these crucial tasks sit on your to-do list. PDX IT Services offers comprehensive Managed IT Services that turn these tips into year-round realities. We provide the expertise to execute your free security audit, proactively manage your backups, and ensure your team is trained and protected—all included in a predictable plan.
Tune in to learn how to transition from simply hoping your IT is ready to knowing it is.
This week on "Breaking Down I.T. with Steve," we're talking about something you use every single day—the cloud. While it’s the engine of our modern world, its security is often overlooked. We’ll break down why the cloud is a top target for hackers and what you can do to protect your personal and business data.
We'll cover the essentials for both individuals and businesses, including:
Account Access: The non-negotiable importance of Multi-Factor Authentication (MFA) and how to create passwords so strong they'd make a supercomputer sweat.
Data Protection: The difference between a simple backup and a truly secure data recovery plan, and why encryption is your best friend.
File Sharing: How to share files and collaborate without creating a security risk, even when working with clients and partners.
Tune in to learn how to keep your data safe, no matter where it's stored.
While understanding the principles of cloud security is vital, implementing them correctly can be complex. PDX IT Services helps businesses go from theory to practice.
We provide comprehensive Managed IT Services that include strategic implementation of MFA and strong access policies across all your cloud platforms. Our Data Backup and Disaster Recovery solutions go beyond simple file backups to ensure your business is resilient to any threat.
If you're ready to secure your cloud environment, visit us at pdxittech.com to learn how we can help.
Your smartphone is your office, your bank, and your social life all in one. But did you know it’s also one of the biggest entry points for hackers? In this episode of "Breaking Down I.T. with Steve," we're diving deep into the critical world of mobile and wireless security. We’ll show you why your devices and the networks you connect to are far more vulnerable than you think, and how simple steps can protect your business and personal data.
We’ll break down the best practices you need to follow, starting with your devices. We'll explain why using a combination of strong passwords and biometrics is your best defense against stolen passwords and why keeping your phone and all your apps updated is non-negotiable. These updates aren't just for new features—they're for closing security holes.
Then, we'll shift to securing your wireless connection. We'll show you why you should never connect to public Wi-Fi without a VPN, which encrypts your data and shields it from prying eyes. We’ll also explain why you must change the default password on your home or office router, turning it from a security risk into a secure fortress.
From password managers to what to do if your phone is lost or stolen, we’ll cover everything you need to know to lock down your mobile life for good. Tune in to learn how a little effort goes a long way in protecting your business and your data.
Is your business still running on old software? You might be using applications that are about to reach their "End of Life" (EOL) without even knowing it. In this episode of "Breaking Down I.T. with Steve," we're talking about the ticking clock on widely used software like Windows 10, Microsoft Office, and QuickBooks Desktop.
We’ll break down the key EOL dates you need to know:
Windows 10: Support ends October 14, 2025.
Microsoft Office 2016 & 2019: Support for these versions ends October 14, 2025.
QuickBooks Desktop (2021 versions and older): Many services for these versions will be discontinued after May 31, 2024.
So, why is this a big deal? We'll explain exactly what "End of Life" means for your business. After these dates, the software will no longer receive critical security updates or patches. This leaves your entire network wide open to new viruses, malware, and cyberattacks that hackers are specifically looking for. Using EOL software is like leaving your front door unlocked in a bad neighborhood—it's just a matter of time before a threat exploits the known vulnerabilities.
Tune in to learn what you need to do now to protect your data and stay up to date.
Ever wonder how all that spam and phishing garbage gets filtered out of your inbox? This week on "Breaking Down I.T. with Steve," we're pulling back the curtain on the email security tools that sit between you and your provider like Microsoft or Google. We'll break down in an easy-to-understand way exactly how these digital gatekeepers review, detect, and verify every email to make sure the sender and all the links are safe. We'll show you why your default spam filter isn't always enough to stop sophisticated attacks and introduce you to a smarter solution. Tune in to learn why a powerful tool like Graphus is the best way to secure your inbox from the latest threats.
Recommended Tool: https://www.graphus.ai/
This week on "Breaking Down I.T. with Steve," we're talking about something everyone faces: hitting a wall. Whether it's a technical puzzle, a business challenge, or a complex project, there comes a time when you can't solve it on your own. We'll discuss why it's not only okay to ask for help, but why it's the smartest move you can make. We'll cover the importance of having a strong network and knowing when to call on people who may be smarter or more experienced in a specific area. Learning to lean on others' expertise is a skill that saves time, money, and sanity. Tune in to learn how to build your support system and stop fumbling in the dark.
In this episode of Breaking Down I.T., we discuss the critical issue of Windows 10 reaching its end-of-life this October. Host Steve shares a story from the dentist's office, which, like many businesses, is still running the outdated OS. With 20 locations, the dental practice faces a huge challenge to upgrade to Windows 11. The key takeaway? Before you roll out a new OS, you must test, test, and re-test all your software for compatibility. Don't get caught non-compliant!
https://pdxittech.com
What happens when a new office is ready for business but Comcast drops the ball, leaving them with no internet on day one?
On this episode, Steve shares an incredible story of an I.T. crisis averted. Find out how OOMA saved the day by overnighting a cellular WiFi device, providing a critical internet connection and turning a potential disaster into a seamless launch. We’ll discuss the importance of having a backup plan and why reliable partners are essential in the world of I.T.
https://ooma.com
In this episode, Steve breaks down Ooma, the all-in-one communications and home security platform. We'll explore how Ooma's Voice over IP (VoIP) phone services can streamline operations and boost your bottom line, with a look at features like videoconferencing, team chat, and integrations with business tools like Salesforce and QuickBooks. We also dive into their home solutions, including home phone service and security systems. Plus, we'll reference our insightful previous conversation with George from Ooma in the "Beyond the Beep: Your Small Business Phone & Tech Playbook" episode, where we discussed how the right phone system can empower your business.https://ooma.com
https://pdxittech.com
Welcome to "Breaking Down I.T. with Steve," the podcast dedicated to helping small business owners navigate the world of technology for greater profitability and efficiency.
In this insightful episode, Steve sits down with George from Ooma to explore the diverse phone system solutions available. They delve into how the right phone system can empower your business, streamlining operations and boosting your bottom line.
Steve and George cover a wide array of technology, services, and common business complaints, with a special focus on the transformative power of VOIP phone services. They also discuss the crucial concept of "Acceptable Level of Pain" (ALOP) – that point when business owners realize it's time to seek expert help. The conversation highlights how embracing new technologies, like AI for call assistance, help lines, troubleshooting, and call routing, can revolutionize customer service and overall business operations.
This episode is packed with valuable insights on simplifying your systems and challenging the status quo. Join us as we explore how to make your time, money, and effort work for you, ensuring that things change for the better.
For more information, visit PDX IT Tech and Ooma.
This week on Breaking Down IT with Steve, get ready for some wild and woeful tales from the front lines of IT! Join me, Steve, for a special "Story Time" episode where I pull back the curtain on my life as an IT professional, sharing two unforgettable experiences that highlight the importance of doing things right.
First up, picture this: I walk into a retail establishment, and what greets me is nothing short of a "ghetto mess." Imagine cables strung haphazardly over shelves, equipment scattered everywhere, and a general state of disarray that would make any IT person shudder. The cherry on top? A sticky note proudly declaring, "Sorry for the Getto, Brought to you by..." We tackled this chaotic scene head-on, installing a proper network rack and consolidating all the equipment in one organized, cable-managed hub. You won't believe the transformation!
Then, I'll take you to my own office in a shared workspace, where simply getting my network port enabled became an epic struggle. After much persistence, I finally got a peek into the network closet. What I saw was a spaghetti factory mixed with a waterfall – a tangled, overflowing mess of cables and equipment. This kind of setup doesn't just look bad; it makes troubleshooting a nightmare, turning simple fixes into hours of frustration.
These stories bring me back to a fundamental truth my dad always instilled in me: "Do it right the first time or don't do it at all." Tune in to hear how these experiences reinforced that invaluable lesson and why proper IT infrastructure is absolutely crucial, no matter the environment.
https://pdxittech.com
Join Steve this week as he dives into a truly challenging situation with one of his clients. What started as a simple "email down" report quickly escalated into a full-blown crisis: Google terminated the client's account due to non-payment.
This episode is a stark reminder of a hard lesson many learn too late. Google, like most cloud providers, explicitly states they are not responsible for recovering or restoring your data in such circumstances. It's up to you to have robust backups of everything, including your Google Drive, email, contacts, and calendar.
Tune in to hear Steve break down the events of the week, the impact on the client, and crucial insights into why personal data backups are non-negotiable in the age of cloud services.
https://pdxittech.com
Are you ready to take your business — and your personal growth — to the next level? This week on "Breaking Down I.T. with Steve," we're thrilled to welcome special guest Gabrielle Zenner, an expert in strategic planning.
Join Steve and Gabrielle as they dive deep into the world of Annual Operating Planning (AOP). This isn't just about setting goals; it's about crafting a comprehensive roadmap for your entire year, ensuring every step you take is intentional and impactful. Gabrielle breaks down how a robust AOP encompasses not just business planning but also critical components like a thorough SWOT Analysis, providing a clear layout on how to effectively operate your business and perform essential checks throughout the year.
In this insightful episode, we go through each vital section that makes up an entire yearly plan, detailing how to integrate both performance and personal goals for holistic success. Tune in to discover the importance of:
Whether you're a seasoned business owner or just starting out, this episode provides actionable insights and a practical framework to build a successful and sustainable future. Don't miss it!
https://pdxittech.com
This video dives into why a high-end graphics card is essential to experience the game's breathtaking visuals, from vibrant nebulae to epic fleet battles.We'll also explore the endless ways to play in EVE Online's player-driven sandbox:Mine valuable resources ⛏️Explore uncharted space 🔭Run missions for powerful factions 📜Master industry and manufacturing ⚙️Engage in thrilling PvP combat 💥 ...and much more!Plus, discover EVE's unique real-time skill training system, where your character progresses even when you're offline. Your journey to mastery never stops!Ready to begin your epic saga among the stars? ✨https://eveonline.comhttps://dell.comhttps://pdxittech.com#EVEOnline #MMORPG #SpaceGame #GamingPC #GraphicsCard #NewEden #PCGaming
Join Steve in this episode of "Breaking Down I.T." as he tackles a common and frustrating tech complaint: a "slow as molasses" website. Steve recounts a recent client interaction where this very phrase was uttered, prompting a deep dive into troubleshooting web performance.
In this episode, we'll walk through the practical steps Steve takes to diagnose and resolve such issues. We'll discuss the importance of running a reliable speed test (and how to interpret those results from sites like speedtest.net to ensure you're getting the internet speed you're paying for!). Steve will also explore simple yet effective solutions like trying different browsers or incognito mode, clearing browser cache and cookies, and even assessing your Wi-Fi signal strength. Plus, discover why trying the website on a different device, like your smartphone, can offer crucial clues, and the often-overlooked role of keeping your device drivers up to date.
If you've ever battled a sluggish website, this episode is packed with actionable tips to help you get back up to speed!
https://pdxittech.com
https://speedtest.net
Join Steve for the second installment of "Breaking Down I.T. with Steve," where we dive deeper into the impactful work of Home Plate Youth and the indispensable role technology plays in their mission. In this episode, we explore how Home Plate leverages technology not just for daily operations, but also for critical fieldwork, ensuring they can effectively reach and support displaced youth.
A major focus of this discussion is the paramount importance of cybersecurity and data privacy. Given Home Plate's vulnerable client base, protecting sensitive information is non-negotiable, and we'll hear how they've built robust systems to safeguard client data. We'll also touch on the evolution of hybrid meetings and how technology helps Home Plate keep everyone connected and collaborative, regardless of location.
Finally, Steve and his guests from Home Plate Youth share invaluable advice for other organizations: set your ego aside and ask for help. Learn why leveraging relationships, seeking out experts, and asking "dumb questions" are essential steps to navigate the complexities of technology and achieve your mission. Don't miss this insightful conversation on technology, empathy, and making a real difference.
https://pdxittech.com
https://www.homeplateyouth.org
Breaking Down I.T. with Steve: Home Plate Youth Services
In this special episode, we're on location with Home Plate Youth Services, joined by Executive Director Dorian and Development Coordinator Jaycie. We dive into Home Plate Youth's crucial mission: uplifting and empowering young people (ages 12-24) experiencing housing instability in Washington County, Oregon.
Home Plate Youth meets young people where they are, providing a safe, judgement-free community and offering a range of vital services, including:
Hear inspiring stories like Awasio's Awasio's Story, who, after experiencing homelessness, found stability and hope through Home Plate's support. [02:26]
Home Plate envisions communities where homelessness is a short-term circumstance, not a chronic condition. They work to break the cycle of homelessness by supporting youth in self-sufficiency, education, workforce development, and community building.
Learn how you can support Home Plate Youth Services:
Would you like to explore other ways to help Home Plate Youth or learn more about their specific programs?
Donate link: https://www.homeplateyouth.org/donateKeep in touch: https://linktr.ee/homeplateyouthservicesAwasio's Story: https://youtu.be/LqLUsk5CcFY
Imagine you own a business. You're great at what you do – maybe you run a bakery, a law firm, or a construction company. But dealing with all the computers, networks, and software can be a real headache, right? That's where I.T. Managed Services comes in.
Think of PDX IT as your outsourced I.T. department. Instead of hiring a full-time I.T. person (which can be expensive!), you partner with PDX IT. We take care of all your technology needs for a predictable monthly fee.
What does "managed services" actually mean? It's like having a team of experts constantly looking after your I.T. so you don't have to worry about it. This includes things like:
Why PDX IT might be the best choice for businesses in the Portland area (that's what PDX stands for!):
So, in a nutshell, PDX IT offers businesses a reliable and transparent way to handle all their I.T. needs, with different levels of service to match what each business requires, all while treating them with respect and explaining things clearly. You're not just fixing computers; you're helping businesses stay protected and productive!
https://pdxittech.com
