How is AI transforming debt collection in the US and Canada — and what challenges and opportunities lie ahead? In this episode of Better Debt, InDebted CEO & Founder Josh Foreman is joined by Dave Hanrahan (CEO & Co-founder, Kredit), Tony Pampena (President, CBV Collection Services & 2nd VP, RMA Canada), and Mike Zhou (VP Data & AI, InDebted) to explore how AI is reshaping contact strategies, compliance, and performance across North America. They discuss: Apple’s iOS 26 AI cal...

How is AI reshaping debt collection in Australia and New Zealand — and what can global creditors learn from it? In this episode of Better Debt, InDebted CEO & Founder Josh Foreman is joined by Adele Megatyova (Head of Performance & Analytics at InDebted) and Daniel Wirjo (Solutions Architect at AWS) to explore how AI-powered collections and digital-first strategies are transforming customer engagement in ANZ. They discuss: Apple’s iOS 26 call screening feature and what it means for de...

How is the Canadian collections landscape evolving? And what can global creditors learn from it? In this episode of Better Debt, InDebted CEO Josh Foreman is joined by Kevin Pretty (Strategic Account Executive, Equifax Canada; President of RMA Canada) and Blair DeMarco-Wettlaufer (CEO, Kingston Data and Credit; Executive Director, RMA Canada) to explore the unique trends, challenges and opportunities in Canada’s collections sector. They discuss: Pressures facing collectors in 2025 — from econ...

"We're either getting on board with AI or getting left behind. When things start moving at such a dramatic growth curve, what other option do we have?" In this compelling discussion, industry veterans Adam Parks (Founder, Receivables Info) and Josh Foreman (CEO & Founder, InDebted) examine the critical strategic investments collection organisations must make to navigate the challenging economic landscape ahead — from AI adoption to digital communication strategies. Key takeaways include: ...

Why aren’t digital collections delivering the expected ROI for many organisations? In this candid discussion, industry veterans Scott Hamilton (CEO, ARM Tech Advisors), Kristyn Leffler (CPO, InDebted), and Josh Foreman (CEO & Founder, InDebted) share unfiltered insights about what actually works in modern collections technology. Drawing from decades of collective experience, our speakers explore: The data disconnect: Why poor data hygiene and lack of business context between creditors and...

Digital transformation is reshaping collections, and organisations across the industry are adapting to stay competitive. From debt buyers to law firms, and third-party agencies to fintech companies — everyone's asking the same questions: How do we modernise effectively? When should we do it ourselves versus outsource and partner? And how do we maintain compliance while improving the customer experience? In this insightful discussion, Mike Cassidy, COO of Velocity Portfolio Group, joins Josh...

What happens when a leading third-party collections partner joins forces with an enterprise-grade collections decisioning software provider ? Following InDebted’s recent acquisition of Receeve, this conversation explores how the two companies’ strengths complement each other to create something uniquely powerful in the collections space. InDebted CEO Josh Foreman and Receeve Founder Paul Jozefak discuss: Next-generation collections: Building an enterprise platform that automates and visualise...

Recent developments in politics and regulatory frameworks are creating new considerations for the US collections industry. From Trump's return to the presidency to New York City's new debt collection requirements, organisations face both challenges and opportunities. But what do these changes mean for consumer outcomes and operational innovation? In this timely discussion, InDebted's CEO and Founder Josh Foreman, and Chief Risk and Compliance Officer Laura White, share insights into: The powe...

Implementing new and innovative collections solutions is a big leap for many organisations. But there’s no time like the present, and customer preferences are clear - digital, personalised solutions are here to stay. By diversifying your collections operation, you can improve your customer experience, minimise risk, and innovate your collections - all while maximising your recoveries to new heights. Learn from someone who’s done it all before, as Justin Parker from 2nd Order Solutions (prev...

Most banks are required to have a program in place to comply with APRA's updated CPS230 standards from July 2025. But what does this mean for collections departments? In this Better Debt episode, we explore how the need to scale with resilience applies to both in-house teams and external agencies. Join our host Josh Foreman (CEO & Founder, InDebted) alongside industry leaders David Malcolm (Risk Management Specialist, PwC Australia) and Poli Konstantinidis (Industry SME, Previously Exper...

Where do you start with implementing AI in Financial Services? Get the download from industry experts Josh Foreman (CEO & Founder, InDebted), Mike Zhou (Chief Data Officer, InDebted), Jo Mikleus (AI Strategic Advisor & Non-Executive Director) and Duhita Khadepau (Senior Manager - Enterprise Data, Cuscal Limited) on: The differences, distinctions and applications of machine learning, data science and AI Aligning ML and AI strategy to your business goalsInnovating and de-risking wi...

Learn how scaling experts Klarna built their collections function from the ground-up to take their collections across continents. Live in 45 countries for over 150 million active customers, hear from Jan Hansson, their VP Collections to uncover: Lessons from building a collections function from the ground-upHow to scale collections across continents with different regulators, consumer preferences and multiple providersConsumer differences across regions and how to apply these insights into yo...

Discover the possibilities of AI and collections with Resurgent's Kristyn Leffler (VP, Digital Strategy & Operations), Josh Foreman (CEO & Founder, InDebted) and Tim Collins (General Counsel, InDebted). Unpack: The possibilities of AI in collections, from training to customer experience and even AI agents;How your business can adapt to these new technologies, and;We’ll explore the ethical and regulatory considerations of AI within the collections industry. Now, it’s ...

Unpack what the shifting macroeconomic environment in the United States means for both creditors and collections. Joined by Transunion's Dan Simmons, this episode explores: TransUnion’s trusted macroeconomic data, diving into key trends shaping the current climateWhat's happening in the unsecured credit market across product types, balances and delinquenciesWhat this all means for the customer experience creditors and collectors need to provide, when savings are low and households are stretch...