How is AI transforming debt collection in the US and Canada — and what challenges and opportunities lie ahead? In this episode of Better Debt, InDebted CEO & Founder Josh Foreman is joined by Dave Hanrahan (CEO & Co-founder, Kredit), Tony Pampena (President, CBV Collection Services & 2nd VP, RMA Canada), and Mike Zhou (VP Data & AI, InDebted) to explore how AI is reshaping contact strategies, compliance, and performance across North America. They discuss: Apple’s iOS 26 AI cal...
All content for Better Debt is the property of InDebted and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
How is AI transforming debt collection in the US and Canada — and what challenges and opportunities lie ahead? In this episode of Better Debt, InDebted CEO & Founder Josh Foreman is joined by Dave Hanrahan (CEO & Co-founder, Kredit), Tony Pampena (President, CBV Collection Services & 2nd VP, RMA Canada), and Mike Zhou (VP Data & AI, InDebted) to explore how AI is reshaping contact strategies, compliance, and performance across North America. They discuss: Apple’s iOS 26 AI cal...
Scalability & resilience: Setting your collections up for success with CPS230
Better Debt
44 minutes
1 year ago
Scalability & resilience: Setting your collections up for success with CPS230
Most banks are required to have a program in place to comply with APRA's updated CPS230 standards from July 2025. But what does this mean for collections departments? In this Better Debt episode, we explore how the need to scale with resilience applies to both in-house teams and external agencies. Join our host Josh Foreman (CEO & Founder, InDebted) alongside industry leaders David Malcolm (Risk Management Specialist, PwC Australia) and Poli Konstantinidis (Industry SME, Previously Exper...
Better Debt
How is AI transforming debt collection in the US and Canada — and what challenges and opportunities lie ahead? In this episode of Better Debt, InDebted CEO & Founder Josh Foreman is joined by Dave Hanrahan (CEO & Co-founder, Kredit), Tony Pampena (President, CBV Collection Services & 2nd VP, RMA Canada), and Mike Zhou (VP Data & AI, InDebted) to explore how AI is reshaping contact strategies, compliance, and performance across North America. They discuss: Apple’s iOS 26 AI cal...
