What's Your F'ing Business?®

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What's Your F'ing Business?®

Mary Ann OConnell, CFE - Franchise Consultant and CEO of FranWise® Franchise Consultants

71 episodes

2 months ago

What happens when a children's haircut becomes more than just a trim? Stephanie Knepp, CEO of Sit Still Kids Salon, reveals the magic behind transforming what's traditionally a tear-filled ordeal into an experience children actually look forward to. The concept is brilliantly simple yet revolutionary: create a salon specifically designed for children from their first haircut through their tween years, where every aspect of the experience caters to their comfort and enjoyment. "You come in fo...

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Entrepreneurship

All content for What's Your F'ing Business?® is the property of Mary Ann OConnell, CFE - Franchise Consultant and CEO of FranWise® Franchise Consultants and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

What happens when a children's haircut becomes more than just a trim? Stephanie Knepp, CEO of Sit Still Kids Salon, reveals the magic behind transforming what's traditionally a tear-filled ordeal into an experience children actually look forward to. The concept is brilliantly simple yet revolutionary: create a salon specifically designed for children from their first haircut through their tween years, where every aspect of the experience caters to their comfort and enjoyment. "You come in fo...

Show more...

Entrepreneurship

Episodes (20/71)

What's Your F'ing Business?®

Beyond the Scissors: How Sit Still Kids Salon Creates 10-Year Customer Relationships

What happens when a children's haircut becomes more than just a trim? Stephanie Knepp, CEO of Sit Still Kids Salon, reveals the magic behind transforming what's traditionally a tear-filled ordeal into an experience children actually look forward to. The concept is brilliantly simple yet revolutionary: create a salon specifically designed for children from their first haircut through their tween years, where every aspect of the experience caters to their comfort and enjoyment. "You come in fo...

2 months ago

50 minutes

What's Your F'ing Business?®

From Family Business to Franchise Success: Kris Stuart's Journey with Bloomin' Blinds

Unlock the secrets of turning a family business into a thriving franchise with insights from Kris Stuart of Bloomin' Blinds. Discover how Kris and his family honored their roots while expanding nationally, maintaining a family-first ethos that supports franchisees in balancing both work and personal commitments. Chris shares how their unique onboarding approach and brand integration process transcend the corporate norm, inviting newcomers to feel like family from day one. Explore the innovat...

9 months ago

58 minutes

What's Your F'ing Business?®

Aligning Vision and Values in Franchising: Insights from Rob Flanagan CEO of Hounds Town USA

Join us for an enlightening conversation with Rob Flanagan, CEO and cultural co-founder of Hounds Town USA, as he shares the secrets behind the brand's unique approach to doggy daycare and boarding. Discover how a former NYC Police Department canine unit member, Mike Gould, crafted a dog management philosophy that views the world through a dog's eyes, revolutionizing franchise operations and capturing the interest of franchisees. This episode promises insights into Houndstown's journey from h...

9 months ago

51 minutes

What's Your F'ing Business?®

The Power of Thought Leadership, Roundtables, and the IFA Convention Starts Now!

Attention franchise suppliers! Do you think your role at conventions is just about direct selling? Franchisors, do you thing the roundtables are only a place to one sold? Think again. This episode sheds light the suppliers' role in creating the vibrant hubs of shared learning and collaboration - the Thought Leadership Roundtables. With insightful contributions from Emily George of the International Franchise Association (IFA) and Marcia Mead, President and founder of M2 Franchise Consul...

1 year ago

42 minutes

What's Your F'ing Business?®

Revolutionizing Franchises Through Certification Programs

Unlock the secrets of franchise success and profitability with Jayson Pearl, CEO and founder of ServiceScore, and Mark Jameson, Chief Development Officer of Propelled Brands. Discover how the Franchise Customer Experience Certification Program transforms franchisee satisfaction into consumer delight and, ultimately, business growth. Jason reveals the compelling hypothesis that happy franchisees drive happy customers, establishing a virtuous cycle of profitability. Mark shares firsthand how Pr...

1 year ago

45 minutes

What's Your F'ing Business?®

Mastering the Art of Franchising: Industry Leaders on Nurturing Culture, Satisfaction, and Growth

Ever wonder how franchising magic happens across different industries? Prepare to be enlightened as Donnie Carr, the CEO of Christian Brothers Automotive, and James Dwiggins, the innovative CEO of Next Home, pull back the curtain on their successful business models. From the tactile world of automotive repair to the evolving landscape of residential real estate, these titans of industry break down how they support franchisees, ensure customer satisfaction, and cultivate company cultures that ...

1 year ago

57 minutes

What's Your F'ing Business?®

Turning Personal Challenges into a Senior Care Franchise Success Story

When life hands you lemons—or in the case of Dustin de Stefano and Jerod Evanich, personal hardship—you squeeze out an opportunity to change lives. Today, we're honored to share the heartwarming genesis of A Place at Home, where these two visionaries transformed their family challenges into a thriving senior care franchise. They let us in on their transformative journey, from the initial concept to the intricate strategies they've developed for navigating the complex healthcare system and ens...

1 year ago

56 minutes

What's Your F'ing Business?®

Let's Grow! An invitation to improve franchise development with Liane Caruso

Liane Caruso, founder of hello CMO! and Let's Grow! speaks candidly about how much franchisors and their marketing teams need to know to have a coherent fran dev strategy - and why that's important. And she shares her exciting news about a new learning experience unlike others that is laser focused on development. It's Let's Grow! Happening in Dallas Feb 4 -6. Not a bunch of panels, but hands on learning from peers and experts. It's a Game Changer! Listen, lear...

1 year ago

35 minutes

What's Your F'ing Business?®

Anago Cleaning Systems - Adam Povlitz, President and CEO

Most franchises offer a model that appeals to a single skill set and relies on employees to fill in the gaps. Anago Cleaning Systems runs a master franchise system that creates two opportunities for two very different types of business owners: Master Franchisees address the white collar aspects of a blue collar industry. They do all the "daytime" aspects of the business such as marketing and customer acquisition. The unit franchisees do the "evening" aspects – the cleaning. ...

1 year ago

55 minutes

What's Your F'ing Business?®

DEI - Brett Larimer

Brett Larimer, franchise executive and CEO and founder of Compassion Culture Consulting shares her personal story and how it brought her into the world of Diversity, Equity, and Inclusion (DEI). Learn how a diverse workforce can great improve profitability, innovation, and market dominance. Are unconscious biases hindering your franchise development goals? Are you missing untapped markets? Brett effortlessly weaves statistics and case studies into actions that are graceful, compas...

2 years ago

52 minutes

What's Your F'ing Business?®

Nextaff - Cary Daniel

Cary Daniel CEO of Nextaff talks beyond the need for great staffing. We talk leadership, designing and system and leading franchisees with thought and listening - and balance! We don't just talk about operations, we help you refine them. Check out how FranWise can help your business!

2 years ago

50 minutes

What's Your F'ing Business?®

Marketing Gamechangers - Panel 2

"Great marketing starts with operations." - Ashley Mitchell, Streamline Brands. We continue our discussion with more professionals who were named by Entrepreneur as 50 Franchisor CMOs Who are Changing the Game. This time we focus on operations and franchisee-level marketing. Join Jennifer LoBianco from Best Life Brands, David Fossas from Restore Hyper Wellness, Kelly Crompvoets at Any Lab Test Now, Quick Chadwick from Clean Juice, Crissy Russo of Junk King/ Neighborly, Ashl...

2 years ago

56 minutes

What's Your F'ing Business?®

Marketing Gamechangers - Panel 1

When Entrepreneur makes an inaugural list of CMOs Who are Changing the Game, it's time to sit up and listen! In this panel, featuring Angela Paules of Buzz Brands, Doug Zarkin from Pearle Vision and Essilor Luxottica, and Marci Kelinsasser of Home Franchise Concepts we cover it all - franchise development, B2B marketing, consumer marketing, current trends, retro methods and everything in between that is effective. And if you franchisees aren't great at marketing? Learn...

2 years ago

53 minutes

What's Your F'ing Business?®

Class 101 - Tom Pabin

"We're not running heaven here; we are running a business. We have impeccable systems run by imperfect humans but we try to be leaders. We empower, not enable." Listen to Tom Pabin, the founder and president of Class 101 tell his inspiring story of a pledge to help teens, faith in what he was doing and then creating world class tools and system to create success and be the newest of the Unleashed Brands. "Part of the process is following the process!" Truer words were ...

2 years ago

49 minutes

What's Your F'ing Business?®

Goldfish Swim School - Andrew McCuiston

The old sayings are "write what you know" and "do what you love." When you combine the expertise and passion with a strong commitment to brand values and operational excellence you get - success. You get Goldfish Swim School. Andrew McCuiston, President, takes you through their methodical growth, adaptive changes to their growth trajectory. Their commitment to water safety for children is changing lives for kids, parents and the franchisees. We don't just talk about op...

2 years ago

54 minutes

What's Your F'ing Business?®

Men in Kilts - Rachel Southard

By combining strong values, change management systems, and clear goals, Rachel Southard, the President of Men in Kilts, one of the Threshold Brands, is leading this 20-year brand to being an overnight sensation. The brand is true to the customer journey and encourages the franchisees to THINK BIG and EMBRACE CHANGE. But that takes careful planning. Tune in to learn how they are making change using ADKAR. You can reach Rachel at rsouthard@meninkilts.com We don't just ...

3 years ago

51 minutes

What's Your F'ing Business?®

Code Wiz - Ruth Agbaji

From the violence in Nigeria to Microsoft to heading her own company - Ruth Agbaji is positive and wants to share her influence by making opportunities for others. Listen to this story of joy, accomplishment and vision and what she sees as the future of franchising. We don't just talk about operations, we help you refine them. Check out how FranWise can help your business!

3 years ago

45 minutes

What's Your F'ing Business?®

Casa de Corazon - Natalie Standridge

Influence takes different forms and has many applications. Founder and CEO of Casa de Corazon, Natalie Standridge, talks about developing a franchise program that has lasting positive effects that influence children's development and franchisees' lives slowly and methodically with good results for the franchisees and don't vary from the brand values. We don't just talk about operations, we help you refine them. Check out how FranWise can help your business!

3 years ago

37 minutes

What's Your F'ing Business?®

Massage Heights - Susan Boresow

When your industry was hit by a pandemic, competition, and staffing challenges what do you do? Build on your culture and focus on people. Listen to your people and engage your culture!! Listen to Susan Boresow, President and CEO of Massage Heights as tells how her 35 years in franchising with top brands translates to creating community throughout the franchise system. We don't just talk about operations, we help you refine them. Check out how FranWise can help your bu...

3 years ago

44 minutes

What's Your F'ing Business?®

Young Chefs Academy with Julie Burleson Founder and CEO

Influencing the growth of our country by educating our youth through cooking classes, Julie Burleson, Founder and CEO of Young Chef's Academy, talks about building brands with heart, values, vulnerability, and strong business skills. She says through the early days of fast growth through the stresses of Covid shutdowns, the key to her success has been being true to herself. Listen to her story of leadership and influence. We don't just talk about operations, we help yo...

3 years ago

38 minutes