Believe it or not, this is something regularly discussed in the ITSM Community, with many having their own opinion on what ESM actually is; how it’s being adopted; and the value it brings to businesses as they look to become Digital Enterprises!
I’m joined by David Cannon (Lead Editor & Author of ITIL© 4, and HDI Top 25 Influencer of 2021) and Marc Bieybuck (syneXeos) to explore this further.
Service Change, Transition & Transformation vs. User Adoption with:
IT Cost Transparency with:
Managing Business Risks through good Service Management Practices with:
Driving Business Value through IT with:
Business Aligned Service Architecture with:
