A concise conversation with Danny Harmer, Chief People Officer at Aviva, exploring what makes a modern CPO effective. Discover how aligning people strategy with business goals, building trust-based relationships, and anticipating future workforce needs drive organisational success.

Welcome to the first episode of our new mini-series, What is a CPO? Hosted by Debbie Mitchell, Director at LACE Partners and lead of our CPO Network, this series explores the evolving role of the Chief People Officer (CPO). Through conversations with experienced CPOs, we’ll dive into how the function is changing, the challenges leaders face, and how collaboration is shaping the future of HR. In this mini-series, we’ll be speaking with leaders who have held or currently hold the role across different industries and sectors. In this episode, Debbie is joined by Nicky Bliss, People Director at Sainsbury’s and a member of our CPO Network. Together, they dive into the central question: What is a CPO?

As part of Black History Month in this episode of The People Agenda podcast we are raising awareness of how organisations can be more inclusive. Host Chris Howard and Christina Adeniyi from our DE&I team speak to Lildonia Lawrence, a Diversity and Inclusion Consultant, as they discuss allyship, anti-racism, and bystander intervention as key skills for every HR leader.

In this new episode of The People Agenda podcast, host Chris Howard and performance management expert Debbie Mitchell sit down with Amira Kohler, AI Change Consultant and Transformation Expert at People Stuff Limited, to explore how AI is transforming performance management. From turning data into real-time insights that help managers prepare, coach, and evaluate more effectively, to analysing feedback and development goals in seconds. AI is changing the way we manage and develop people. Real success depends on balance because even the smartest algorithms can’t replace human judgement.

In a rapidly changing business world, HR is no longer simply the team that implements transformation, it’s becoming the driving force behind it. That’s the focus of the latest People Agenda podcast episode, which explores how HR’s influence in shaping business transformation has evolved from supportive to strategic. Host Chris Howard and co-authors Julian Holmes and Katie Jacobs, discuss insights from our latest whitepaper From implementer to influencer: Redefining HR’s role in business transformation.

It’s an exciting day as we announce that our podcast - previously known as HR on the Offensive has had a refresh and will now be The People Agenda! New name, same faces and same great content. We believe this new identity better reflects how work, people, and leadership have evolved. In this episode hosts Chris Howard and Debbie Mitchell dive into the deeper question of how HR has transformed from a back-office function to a strategic driver of business success.

Strategic workforce planning (SWP) at its heart is about answering a very human question: how can organisations ensure they have the right people, in the right roles, at the right time to deliver on their goals? That’s the compelling premise of The Strategic Workforce Planning Handbook by David Edwards, which highlights what it’s really like to grapple with workforce challenges on the ground. David joins the HR on the Offensive podcast to discuss the contents of his new book with host Chris Howard and LACE Executive Director Julian Holmes. If you like what you hear, you can pre-order David’s book here - https://www.koganpage.com/hr-learning-development/the-strategic-workforce-planning-handbook-9781398623590

The Payroll function may not always be the ‘flashiest’ part of a business, but it’s one of the most vital and one that’s undergoing a remarkable transformation. In this episode of the HR on the Offensive podcast, host Chris Howard and LACE payroll expert Tricia Conway are joined by guest Ian Giles Global Payroll Sales Director at Dayforce, discussing Payroll’s role, challenges, and future in the modern workplace. This podcast aims to reframe payroll from an unseen process to a critical enabler of business success, one that’s evolving fast, and one that demands leaders, not just administrators, to take it forward.

Fifteen million people, half of all workers, are set to benefit from the Employment Rights Bill, which will establish day one rights to parental and bereavement leave, include sick pay for up to 1.3 million of the lowest earners, and challenge fire and rehire practices. This marks the biggest shift since the Employment Rights Act of 1996. For HR professionals and business leaders, the conversation isn’t about whether this bill matters, it’s about how quickly they can prepare. On this episode of the HR on the Offensive podcast Chris Howard and Chris Horton are joined by Paul Chamberlain, Head of Employment at JMW Solicitors, as they discuss what changes HR teams should be preparing for. Although, the bill is set to roll out in stages the impact will be felt immediately.

Did you know not all breast cancers can be treated the same way? In this episode of the HR on the Offensive podcast host Chris Howard, a member from our CSR team Natalie Berkoff, and guest Robin Woolcock, chairman of the UK charity for Triple Negative Breast Cancer (TNBC), pulls back the curtain on one of the most aggressive and least understood forms of the disease. The UK charity for Triple Negative Breast Cancer is one of LACE Partners’ chosen charities that we choose to support and to us, support is more than charitable donations, but it is also about raising awareness. That is what we hope to do with today’s podcast. `

Ever wondered what it really takes to run a world-class payroll function? In this episode of the HR on the Offensive podcast, host Chris Howard and LACEr Julie Choudhury and special guest Melanie Pizzey, Founder of the Global Payroll Alliance (GPA), dive into the evolving landscape of payroll and the critical importance of getting the basics right. Listen now to learn how your Payroll function can support broader business goals and drive business success.

For many, the title has a different meaning depending on the business and the requirements (the scope also differs depending on which ‘hat’ a CPO wears), often seen as just another corporate rebrand of HR. Yet, as Kathryn Kendall, CPO at Saltus, explains in this episode of the HR on the Offensive podcast, the role is complex and nuanced. It’s about creating the conditions where people thrive so organisations can perform at their best. She discusses with host Chris Howard that the modern CPO is embedded in the business, understanding its culture, and championing its people strategy at every level.

What does HR Shared Services and Payroll transformation look like in practice? That’s the question at the centre of the latest HR on the Offensive podcast, where Chris Howard and Dawn Goodall from LACE Partners were joined by Clare Phillips, Global Head of HR Services at IFS, and Michael Serbrock, Head of Change at Lloyds Banking Group. Clare and Michael recently spoke to our HRSS and Payroll networks about their transformation journeys, which was so insightful we wanted to share it with you!

Addiction in the workplace is often a silent issue. In this episode of the HR on the Offensive podcast host Chris Howard and guest, Dr. Georges Petitjean, Clinical Director at Inclusion, cut through the taboo to reveal why HR leaders can’t afford to ignore it. Georges explains that addiction is as a spectrum, from low-risk use, on one end, to compulsive behaviours continued despite harm, on the other. This not only includes well-known addictions but also caffeine, prescription medication, or even behavioural addictions such as gambling. All of these challenges have an impact on the employee’s personal life but also their work life, and as such should be a consideration for HR leaders.

In a recent conversation, Chris Howard sat down with LACE payroll experts Simon Bunday and Simon Puryer to unpack the not only the insights from our latest whitepaper but also the power of our payroll community. They emphasised how the community, through shared insights, can support a more holistic approach to payroll strategy, that goes beyond day-to-day transactions and focuses on payroll as a strategic, foundational element of business operations.

If you’ve ever asked yourself who’s looking out for the people who look after everyone else, the latest episode of HR on the Offensive dives straight into that question. Chris Howard is joined by clinical psychologist and Ultimate Resilience co-founder Dr. Jo Burrell to unpack a tough but important reality: HR professionals, who are responsible for supporting the well-being of others, are increasingly struggling with their own mental health. This podcast doesn’t just highlight a problem; it offers a path forward. Listen to learn how you can turn insight into action before burnout becomes the new baseline.

What happens when two of the most culturally distinct functions in a business—HR and IT—are brought together under a single umbrella? In this episode of the HR on the Offensive podcast, Chris Howard is joined by fellow LACEr Julian Holmes and guest John Guy, CEO at Simply Get Results, as they explore the implications of merging HR and IT in an era increasingly shaped by AI and workforce transformation.

In this episode, Chris Howard and LACE founder Aaron Alburey unpack the results of a global study revealing the disconnect between HR’s ambitions and its real influence in business transformation. What needs to change—and how can HR step up? Tune in to find out.

AI is transforming the world of work at speed—but with great potential comes a need for clarity, accountability, and smart, human-centred decisions. That’s why we developed the TRUSTED AI framework at LACE Partners: a practical, values-led model to help organisations adopt AI in ways that are responsible, secure, and truly useful. In this episode of the HR on the Offensive podcast, Chris Howard sits down with LACE AI experts Martin Colyer and Charlie Frost to unpack the framework and what it means for forward-thinking HR teams wanting to trust in AI. Introducing the TRUSTED AI Framework We’ve also published two companion blogs that go deeper into each element of the model—but here’s a quick guide to what TRUSTED stands for: T — Technology Make sure your AI tools and infrastructure match the needs of your people and business—not the other way around. R — Regulation Stay compliant with evolving laws and ethical expectations. Responsible AI starts with knowing the rules. U — Usability If AI isn’t intuitive, it won’t get used. Prioritise design that blends seamlessly into everyday workflows. S — Security Keep systems and data safe. Robust protection is essential when dealing with sensitive HR information. T — Transparency Build trust by making it clear how AI decisions are made, and how tools are trained and evaluated. E — Ethics AI must be fair and accountable. Bias and unintended consequences must be actively addressed—not left to chance. D — Data High-quality, well-governed data is the fuel for reliable AI. Without it, everything else breaks down.

When you think of payroll, it’s easy to imagine a simple process: work, get paid, repeat. But behind that straightforward cycle lies an intricate network of operations, systems, and strategy that most employees—and many businesses—rarely see. In this episode of the HR on the Offensive podcast, host Chris Howard is joined by LACE payroll experts Chris Kirby and Nick Osborne-Moore to dive into our recent whitepaper, “Optimal Payroll Starts with the Foundations”. Together, they take listeners behind the scenes to explore what it truly takes to build a world-class payroll function. It’s evident that payroll has outgrown its transactional roots. For organisations looking to future-proof their payroll function, investing in the foundational elements outlined in the whitepaper is essential. Listen now for a concise overview of how to build the foundations of an optimal payroll function. For a deeper dive into the seven key pillars, download our full whitepaper. - https://www.lacepartners.com/payroll-foundations/