In this powerful episode of MikedUp, we sit down with Jon Prussel, the President of City First Mortgage LLC, for a candid and deeply human conversation about resilience, leadership, and second chances. Jon’s story is not just about building a business — it’s about rebuilding oneself. From navigating personal and professional lows to steering one of Florida’s most respected mortgage firms, Jon’s journey is a testament to what it means to rise, rebuild, and redeem. City First Mortgage, founded in 1988, has built its reputation on trust, transparency, and long-term relationships. As a licensed mortgage lender and servicer, the company has stood the test of time by putting people over profit and principles over trends. Jon opens up about what it takes to lead a company that prioritizes principal preservation, stability, and personal service in an era dominated by speed and automation. In “Rock Bottom to Redemption,” Jon reflects on the hard lessons that shaped both his personal growth and his professional philosophy. From market volatility and economic downturns to moments of doubt and rebuilding, he shares how hitting bottom became the catalyst for transformation — not defeat. Listeners will discover: The foundational values that built City First Mortgage’s 35-year legacy How trust and integrity anchor success in lending and leadership What “redemption” truly looks like after struggle or failure The importance of emotional intelligence and empathy in business recovery Why long-term relationships — not transactions — are the real capital of mortgage lending How to stay centered, ethical, and optimistic in a shifting financial landscape Jon’s leadership philosophy echoes through every story: “We don’t just underwrite loans — we underwrite lives.” His approach blends old-school relationship building with forward-thinking adaptability, reminding today’s industry leaders that technology may change, but trust never goes out of style. This episode isn’t about spreadsheets or pipelines — it’s about the human side of mortgage lending, the lessons learned in failure, and the mindset needed to rise again. Whether you’re a loan officer, broker, executive, or entrepreneur, Jon’s story will challenge how you think about success, survival, and self-redemption. Episode Sponsors Polly The modern mortgage capital markets platform transforming how lenders price, hedge, and manage pipelines for greater accuracy and profitability. Website: https://polly.io Floify A secure, easy-to-use point-of-sale platform that streamlines borrower communication, document collection, and loan processing from start to finish. Website: https://floify.com Truework Trusted by lenders nationwide, Truework simplifies income and employment verification to accelerate approvals and reduce fraud risk. Website: https://truework.com FundingShield The mortgage industry’s gold standard for wire and title fraud protection, providing real-time validation to keep lenders and borrowers safe. Website: https://www.fundingshield.com

In this week’s episode of MikedUp, we’re getting behind the curtain of mortgage operations with Rob Jewett, the Chief Operating Officer of NewFed Mortgage Corp and one of HousingWire’s Tech Trendsetters. Known for streamlining processes and integrating innovative technology, Rob has reimagined what mortgage operations can look like in a digital-first world. From AI-driven automation to real-time borrower communication and mobile loan origination, Rob has built systems that “unkink the hose” — removing bottlenecks, reducing friction, and restoring flow in the mortgage process. He’s not just talking about efficiency for its own sake; he’s transforming the borrower experience while elevating how loan officers work every single day. At the heart of Rob’s success is a belief that speed, transparency, and service must coexist. Under his leadership, NewFed Mortgage implemented nCino’s point-of-sale system, enabling loan officers to take applications, pull credit, issue prequalification letters, and lock loans — all from their phones. The result? Loans are getting approved within days, often with no borrower conditions. This episode dives deep into: How Rob transformed NewFed’s operational backbone with technology and data analytics The impact of AI tools and eClose solutions on speed and accuracy Using video marketing and borrower engagement to humanize the digital experience What it takes to scale operations while keeping the personal touch The mindset behind “people-first innovation” in mortgage lending How data-driven decision making shapes market expansion and retention strategies Rob also opens up about NewFed’s core philosophy — that mortgages aren’t just financial transactions, but life milestones. With more than two decades of experience and a passion for process excellence, Rob has positioned NewFed Mortgage as a trailblazer among mid-sized independent mortgage banks, proving that being agile and people-focused isn’t a contradiction — it’s the future. If you’ve ever wondered how the best operators in the business are preparing for the next decade of mortgage lending, this episode will give you a front-row seat. Episode Sponsors Polly The modern mortgage capital markets platform that empowers lenders with smart pricing, hedging, and pipeline management tools. Website: https://polly.io Floify A secure, user-friendly point-of-sale solution helping lenders streamline borrower communication and document collection. Website: https://floify.com Truework Simplify income and employment verification for faster, more accurate mortgage approvals. Website: https://truework.com FundingShield The mortgage industry’s leader in wire and title fraud prevention, protecting lenders and borrowers at every stage. Website: https://www.fundingshield.com

In this episode of MikedUp, we sit down with Gene Thompson, a mortgage leader whose story is built on loyalty, grit, and an unwavering belief in serving people—without exception. After 16 years of dedication to InterLinc Mortgage, Gene is now the majority owner of the company, stepping into a new era of leadership rooted in authenticity, accountability, and long-term impact. But this isn’t a corporate takeover story—it’s a leadership journey. Gene started at InterLinc in 2007 during one of the toughest markets in history. Rather than run from the storm, he leaned in. He built relationships. He built teams. He built trust. He quickly rose through the ranks—from sales leader to President in 2010, and then President & CEO in 2021. And now, as owner, he’s doubling down on the mission that built InterLinc’s reputation: do business the right way and take care of people first—always. This episode is packed with insight for loan officers, branch managers, IMB executives, team leaders, and anyone who believes service is a strategy—not a slogan. ✅ In this conversation we cover: Gene’s path from loan officer to CEO and now majority owner Lessons learned from building in a down market Why investing in people—not markets—is the smartest strategy Culture as a business model: Service Without Exception How InterLinc is expanding while others are shrinking Why leadership must be personal—not performative The future of tech and human connection in lending How discipline, faith, and consistency shaped Gene’s success The mindset required to thrive when the market is tough What legacy really looks like in modern lending Gene brings a grounded, no-fluff philosophy to leadership. He shows that you don’t need slogans to win—you need standards. He reminds us that mortgages aren’t just transactions—they’re life decisions that deserve care, clarity, and commitment. If you’re tired of buzzwords and want to hear real talk from a leader who walks his values daily, this episode is for you. Episode Sponsors  Polly Powering modern mortgage capital markets. Polly delivers flexible, fast, and intelligent pricing and pipeline management solutions built for today’s lenders. Website: https://polly.io Floify The secure, customizable mortgage point-of-sale platform that gives lenders speed, transparency, and borrower satisfaction. Website: https://floify.com Truework Fast, secure income and employment verification for mortgage lenders—reducing friction and speeding up approvals. Website: https://truework.com FundingShield The industry’s #1 wire and title fraud prevention platform—protecting lenders and borrowers at closing. Website: https://www.fundingshield.com

In this episode of MikedUp, we sit down with Paul Diamond, a leader who represents resilience, integrity, and staying power in mortgage banking. With more than three decades in the mortgage industry, Paul has built a reputation for leading with values before volume, standing firm during market cycles, and building a people-first culture that still drives results today. As President and CEO of Diamond Residential Mortgage Corporation (DRMC) and Immediate Past President of the Illinois Mortgage Bankers Association, Paul’s leadership has helped shape both his company and industry policy conversations nationwide. Paul takes us behind the curtain of mortgage leadership—what it really means to build a company designed to last, how to grow during disruptive market cycles, and why culture is the true competitive advantage. He speaks on durability in leadership, the importance of being rooted in purpose, and what lenders must do today to stay relevant tomorrow. His message is simple but powerful: people, process, execution—that’s where the real value in this business lives. We explore: His early commitment to industry advocacy and his leadership path with IMBA Why long-term relationships are still the foundation of lending success The generational talent gap in mortgage and how to attract young professionals Lessons learned from market shifts and regulatory changes like Dodd-Frank The future of mortgage lending and how to thrive as the cycle changes again Why common sense lending and customer-first execution will never go out of style Building a national mortgage company without losing local culture Paul’s philosophy on business is clear: “There’s little proprietary value in mortgage banking. The value is in people and how they serve customers.” This episode is a must-listen for loan officers, branch managers, IMBs, bank executives, and anyone building a career in lending. It’s not motivational fluff—it’s a blueprint for leadership that lasts. ✅ Episode Sponsors Polly – Modern mortgage pricing and capital markets technology for lenders who want smarter, faster secondary execution. Trusted by leading IMBs and banks. Website: https://polly.io Floify – The industry’s most trusted mortgage point-of-sale platform, delivering speed, security, and borrower satisfaction from application through closing. Website: https://floify.com Truework – Simplifying income and employment verification for lenders through accurate, fast, and secure data solutions. Website: https://truework.com FundingShield – The #1 wire and title fraud prevention platform in mortgage lending—protecting lenders and borrowers from fraud during closings. Website: https://www.fundingshield.com

In this episode of MikeDrop, we welcome Chris Vinson, CEO of Windsor Mortgage and head of the mortgage division at Plains Commerce Bank, for an unfiltered conversation about what it really takes to build trust in lending—beyond rates, margins, and spreadsheets. Chris is a visionary leader who has built a legacy in wholesale and community banking by focusing not just on volume, but on relationships, coaching, and solving real problems for originators. Under his leadership, Windsor Mortgage originates over $5.6 billion annually, commanding over 25% market share in Sioux Falls, all while remaining deeply committed to education, innovation, and partnership.  As both an executive and a mentor, Chris leads coaching programs like Coaching with Chris, through which he works with CEOs and loan officers nationwide to refine performance, scale with consistency, and weather changing market dynamics. What You’ll Hear in This Episode Chris’s journey from mortgage broker to building a national wholesale platform aligned with community banking How Windsor differentiates itself against giants (like Rocket, UWM) through intensive coach support, originator-first strategies, and partner relationships  Why trust is currency in lending—and how Chris believes lenders earn that trust through problem-solving, transparency, and backing brokers with tools, not demands Tactical innovations in tech, process, and underwriting that reduce friction and make lending more human, not less How Windsor’s warehouse lending, executive banking suite, and differentiated coaching give originators a competitive edge The power of asking — for help, for clarity, for opportunity — and how that mindset shaped many of Chris’s biggest wins Chris’s approach shows that lending isn’t just about what you offer—it’s how you partner, how you support, and how you help people believe again. Whether you’re an originator, loan officer, or bank leader, this episode will challenge how you measure success in mortgage. Sponsors & What They Do Mortgage Connect — A full-lifecycle mortgage services provider, handling closing, title, valuation, and risk mitigation to make lending smoother. Visit: https://www.mortgageconnectlp.com Aidium — A modern CRM and pipeline management system built specifically for mortgage teams to convert more leads with less friction. Visit: https://www.thinkaidium.com Floify — A digital point-of-sale and document platform that simplifies borrower interactions, speeds closing, and reduces back-and-forth. Visit: https://www.floify.com TrueWork — Provides fast, secure income and employment verification to support lender decisioning and speed approvals. Visit: https://www.truework.com FundingShield — Offers anti-fraud tools, identity verification, and secure transaction protection to safeguard lenders and borrowers. Visit: https://www.fundingshield.com

In this episode of MikedUp, we sit down with Lisa Lang, Executive Vice President and Head of Capital Bank Home Loans, to explore how creative technology and sustainable innovation are shaping the future of the mortgage industry. Lisa brings a wealth of experience, deep market insight, and a proven track record of leadership to this conversation — making it a must-listen for anyone passionate about the evolving housing and lending landscape. With decades of experience across every facet of the mortgage business, Lisa has dedicated her career to building systems that foster both growth and resilience. As a lifelong resident of the DMV area and a graduate of George Mason University, she understands firsthand how communities thrive when financial institutions are committed to progress and innovation. Today, Lisa leads Capital Bank Home Loans with a vision that blends technology, service, and social responsibility to deliver meaningful change. Lisa shares her perspective on what it takes to lead a modern home loans division, from developing forward-thinking products to implementing technology that meets borrowers where they are. She also emphasizes the human side of mortgage lending — empowering teams, building trust with clients, and ensuring every decision reflects the long-term health of the community. Beyond her professional expertise, Lisa is deeply involved in breast cancer advocacy, bringing the same passion she applies in the mortgage space to causes that touch people’s lives directly. This balance of career leadership and personal dedication gives Lisa a unique lens on sustainability — not just in business processes, but in creating lasting impact for families and neighborhoods. This episode explores: The role of creative technology in driving efficiency and accessibility in mortgage lending Sustainable innovation strategies that keep communities strong and businesses thriving How leaders can align corporate goals with social responsibility Why the future of housing depends on trust, transparency, and forward-thinking solutions Lisa’s journey from local beginnings to national leadership in mortgage banking Join us as we discuss how to build a future-ready mortgage ecosystem that empowers both lenders and borrowers. Whether you’re a mortgage professional, housing advocate, or simply curious about where the industry is headed, this conversation offers practical insights and inspiration. Sponsors This episode is made possible by our incredible sponsors who are helping transform the mortgage industry: Mortgage Connect – Leading provider of end-to-end mortgage solutions designed to streamline the lending process. Visit: https://www.mortgageconnectlp.com Aidium – A powerful CRM platform built specifically for mortgage professionals to manage relationships and drive growth. Visit: https://www.thinkaidium.com Floify – Simplifying the mortgage process with innovative point-of-sale technology that improves borrower experience and lender efficiency. Visit: https://www.floify.com TrueWork – Providing secure, instant income and employment verification to make lending decisions faster and more reliable. Visit: https://www.truework.com FundingShield – Protecting lenders and consumers from wire fraud and closing risks with advanc...

In this episode, we dive deep into how homebuying has changed — and where it’s headed — with Dan Richards, President of Flyhomes Mortgage. Dan’s story is one of bridging tech, finance, and real estate to create more accessible paths to homeownership, especially in a market that’s constantly shifting. Dan joined Flyhomes in October 2022, bringing with him a rich background from SoFi (where he led the Home Loans unit and played a role in acquiring Wyndham Capital Mortgage), Homie, and many years at Academy Mortgage Corporation where he rose through roles in technology, growth, and strategic partnership. Before that, he worked with major tech companies like Microsoft, Google, and Nokia — all of which inform his view of what happens when you blend real estate, customer experience, and innovation. What You’ll Learn in This Episode Dan’s view of how homebuying has evolved since the early 2000s — from heavy reliance on brokers to more lender-led, tech-enabled models. How regulation, credit expansion, and consumer expectations have shaped risks and tools in mortgage lending. The role of products like “Buy Before You Sell” and Cash Offers in helping buyers avoid common pitfalls, like selling too early or losing leverage in bidding wars. How Flyhomes is retooling its business (including selling or narrowing some product lines) to focus more sharply on mortgage services and less on home search tech in order to better serve both buyers and agents. GeekWire+2flyhomes.com+2 Dan’s leadership lessons: how to grow with integrity, stay nimble, and make decisions that put customers first even when the market demands speed. This conversation isn’t just about how to buy a home. It’s about reshaping expectations, unlocking tools that work for more people, and creating a homebuying journey that feels doable — not daunting — for today’s buyer. Whether you’re a loan originator, real estate agent, or someone thinking of buying your first home, there’s something here for you. We’re grateful for the support of sponsors who help us bring you insights like this: Mortgage Connect – Offers comprehensive mortgage solutions across the full loan lifecycle: title, closing, valuation, and risk mitigation, helping lenders improve the borrower experience. Visit https://www.mortgageconnectlp.com Aidium – A modern CRM platform built specifically for mortgage professionals, helping teams manage leads, pipelines, and client relationships smarter. Visit https://www.thinkaidium.com ...

In this powerful episode of the podcast, we sit down with Mosi Gatling, Senior Vice President of Strategic Growth and Expansion at New American Funding, to explore the future of homeownership in America and how the industry can take meaningful steps to close the homeownership gap. Mosi brings over two decades of mortgage industry expertise and has built an impressive career as a dynamic speaker, coach, and leader. She’s been consistently recognized among the top 1% of mortgage originators by Scotsman Guide, with a proven track record of helping families achieve their dreams of owning a home. Her passion lies in creating accessible, affordable, and sustainable homeownership opportunities, especially for underrepresented communities. As the driving force behind initiatives like New American Funding's Black Impact program and the Housing Advocate Certification training, Mosi has been on a mission to empower both industry professionals and prospective homebuyers. These programs equip loan officers and real estate agents with the tools, knowledge, and cultural competency they need to effectively serve minority homebuyers, particularly in the Black community. In this conversation, Mosi shares insights into how lenders, agents, and policymakers can work together to remove barriers and ensure that homeownership becomes a reality for more families across the nation. She also opens up about her personal journey, her passion for education, and why she believes in empowering the next generation of homeowners. Key topics we explore in this episode include: Strategies for increasing sustainable homeownership. The importance of financial literacy and education in building wealth. How loan officers and real estate agents can serve diverse communities more effectively. Breaking down systemic barriers to create real, lasting impact. Why now is the time to act boldly for the future of housing. Mosi’s efforts have not gone unnoticed. In 2025, she was honored with the Beverly Faull Affordable Housing Leadership Award and received her second consecutive HousingWire Women of Influence Award. She also serves on the board of FirstHome IQ, a nonprofit dedicated to providing education and resources for the next generation of homeowners. This episode is a must-listen for mortgage professionals, real estate leaders, and anyone passionate about expanding homeownership opportunities in America. Mosi’s leadership and vision are inspiring a movement where every family has the chance to achieve stability and wealth through owning a home. We couldn’t bring you this show without the support of our incredible sponsors: Mortgage Connect – A leading provider of innovative mortgage solutions and closing services that streamline the home buying process. Visit: https://www.mortgageconnectlp.com Aidium – The ultimate CRM for modern mortgage professionals, designed to help teams connect with clients and close more loans efficiently. Visit: https://www.thinkaidium.com Floify – A trusted point-of-sale solution that helps lenders deliver a seamless digital mortgage experience to their borrowers. Visit: https://www.floify.com TrueWork – Simplifying employment and income verification for lenders to speed up approvals and reduce friction in...

This week’s episode takes us through a deep, eye-opening conversation with Kevin Peranio, Chief Lending Officer of Paramount Residential Mortgage Group (PRMG). Kevin reflects on a career rooted in adapting, learning, and leading through nearly two decades of seismic shifts in the mortgage industry—from regional markets to nationwide lending cycles. Kevin’s journey begins in 2001, when he helped expand First Magnus Financial throughout Texas and Florida. As both a launchpad and learning ground, these regional markets taught him the power of regulation, local demand dynamics, and credit evolution—especially as the Community Reinvestment Act influenced lending, independent mortgage bankers rose to prominence, and credit standards expanded. He then walks us through the factors behind the global financial crisis—risky lending, shifting consumer behavior, big bank practices, and failing oversight—and how those lessons reshaped how lenders should act responsibly. Kevin brings this full circle with the story of North Star Lending, where he served as COO from 2007–2010, rebuilding trust and standards through lean operations and smarter lending after the crash. Today, Kevin runs the loan process at PRMG with precision—focusing on customer satisfaction and quality control across the board. His experience and leadership offer rare clarity on how to lead lending not just with volume, but with integrity and foresight. Topics Covered: The 2000s real estate boom through regional lenses: Texas vs. Florida How lenders balanced community mandates, market expansion, and credit risks The origins and impact of the 2008 crisis—then and now Building a post-crisis lending business centered around culture, efficiency, and service Kevin’s vision for PRMG’s future—balanced, customer-first growth with resilient processes This episode is essential for originators, executives, and anyone wondering how mortgage leadership evolves in the wake of disruption. Kevin’s story is a reminder that leading lending is equal parts strategy, experience, and responsibility. About Our Sponsors Mortgage Connect – A full-service mortgage solutions partner delivering end-to-end support across closing, title, valuation, and loss mitigation. Visit https://www.mortgageconnectlp.com Aidium – Modern CRM and lead management tools built specifically to help mortgage professionals streamline pipelines and grow business. Visit https://www.thinkaidium.com Floify – A leading mortgage point-of-sale platform making it easier for lenders, borrowers, and agents to manage digital loan applications from start to finish. Visit https://www.floify.com Truework – Employment and income verification solutions built for fast, secure lender access to trusted borrower data. Visit https://www.truework.com FundingShield – Advanced risk detection and borrower identity verification tools tailored for mortgage and commercial lending. Visit https://www.fundingshield.com

What does it really take to make homeownership possible for millions of Americans—especially Gen Z, first-time buyers, and families often overlooked by the traditional system? This week, we’re joined by two of the industry’s most passionate voices: Dave Savage and Kristin Messerli, co-founders of FirstHome IQ, a nonprofit on a mission to deliver financial education and empower five million young adults with the tools to become homeowners. About Dave Savage Dave is a legend in mortgage education, known for founding Mortgage Coach and now serving as Chief Innovation Officer at TrustEngine. Over the course of his career, Dave has: Conducted over 1,000 interviews with top industry leaders Built the Mortgage Coach YouTube channel into a leading training platform for loan officers Championed financial literacy as a core mission, believing loan officers are on the frontlines of helping families make smarter financial decisions Co-founded FirstHome IQ to tackle the financial literacy gap for Gen Z and first-time buyers His mantra is simple: Technology won’t replace loan officers—but loan officers who master technology will replace those who don’t. About Kristin Messerli Kristin’s journey began in social work, where she specialized in serving immigrant and unhoused communities. From there, she launched Cultural Outreach, a groundbreaking multicultural marketing agency, later acquired by NAMMBA. Today, as co-founder of FirstHome IQ, she’s using her voice to bridge the trust gap many consumers feel when it comes to money and financial institutions. Kristin brings her TRUST Framework and personal experience with financial anxiety into her work, creating tools and strategies that resonate with modern consumers. She believes in radical acceptance, authentic education, and turning complex financial decisions into approachable, confidence-building steps. What You’ll Hear in This Episode The real state of financial literacy among Gen Z and first-time homebuyers Why 5 million young adults are at the center of Dave & Kristin’s vision How FirstHome IQ is rewriting the playbook on financial education The role of technology, storytelling, and trust in shaping tomorrow’s mortgage industry Why relationships—not just rates—will define the future of lending The personal stories and leadership philosophies that drive Dave and Kristin This episode is part education, part inspiration, and all about the mission: building a generation of confident, informed homeowners. About Our Sponsors Mortgage Connect delivers a full suite of innovative mortgage services designed to help lenders and servicers exceed borrower expectations. Learn more at https://www.mortgageconnectlp.com Aidium helps mortgage professionals manage leads and relationships with a powerful CRM built for the modern loan officer. Learn more at https://www.thinkaidium.com Floify streamlines the loan process with intuitive digital tools for borrowers, lenders, and Realtors—making the mortgage journey faster and easier. Learn more at https://www.floify.com

This episode welcomes an industry original—Khash Saghafi, founder and CEO of Liberty Home Mortgage—to unpack why, even after 25 years in lending, he still believes “It is always a great day.” Khash isn’t just known for his longevity—he’s built a reputation as the problem solver for homebuyers, whether they have perfect credit or have been turned away elsewhere. His direct-lender model specializes in conventional, VA, FHA, and USDA purchase loans across 45 states, plus rehab, debt consolidation, and options for hard-to-document borrowers.Liberty's core values reflect Khash’s leadership philosophy: Empowering People First. The company fosters a workplace built on open communication, adaptability, initiative, collaboration, and work–life balance—all designed to keep innovation alive while prioritizing well-being.Khash’s reach extends beyond transactions. With over 800 videos and a loyal YouTube following, he’s created a home-buying headquarters that educates and inspires a broad audience—making the market smarter, one video at a time. In this episode, we cover: Why mornings still matter, even in a career that has spanned decades. What does “It is always a great day” mean to someone who’s built from the ground up? How Liberty handles the toughest cases. Conventional, VA, FHA, USDA, debt consolidation—Khash’s team makes the near-impossible happen. Culture over everything. Liberty’s values aren’t just words—they guide decision-making, innovation, and trust across the organization. Why Khash built his brand on education. He shares how his YouTube channel became an authentic outreach tool—not just for leads, but for clarity, learning, and connection. Advice for emerging leaders. From navigating tough deals to building a culture of empowerment, Khash lays out actionable insights for anyone building or scaling in mortgage. Whether you’re a borrower, originator, or industry leader, this episode gives you practical wisdom from someone who’s still excited to get started each day—NO matter how long he’s been doing it. About Our Sponsors Mortgage Connect delivers a full suite of mortgage services built on innovation and customer focus. Visit https://www.mortgageconnectlp.com Aidium powers mortgage professionals with smart CRM solutions that simplify lead management and drive more business. Visit https://www.thinkaidium.com Floify streamlines the loan process end-to-end with digital tools that boost efficiency for Realtors, borrowers, and lenders. Visit https://www.floify.com  

In this inspiring and refreshingly candid conversation, we step into the shoes of Mariana Martinez, a student-athlete turned mortgage industry insider, whose career journey began as an intern at Easy Mortgage App and evolved into a pivotal role managing operations for the Mike’d Up Show. Born in Mexico and thriving at Texas Christian University, Mariana didn’t follow the typical corporate ladder — she leapt into the deep end of a bootstrap tech startup and learned to swim fast. From navigating the uncertainty of her first internship to balancing athletics, academics, and professional responsibilities, Mariana shares the real, unfiltered experiences of a Gen Z professional entering an industry often associated with older generations. She opens up about the cultural adjustments, mindset shifts, and personal growth moments that shaped her journey — from overcoming a devastating athletic injury to learning how to thrive under the leadership of driven, unconventional mentors. Listeners will hear Mariana’s perspective on: Taking risks early — saying “yes” before you’re ready and growing into the role. The pros and cons of working in a fast-moving, high-expectation startup vs. a traditional internship. Lessons from athletics that translate to mortgage teams — teamwork, resilience, and handling change. Communicating with industry titans as a young professional without letting the titles intimidate you. What Gen Z looks for in mortgage companies — and how leaders can make their organizations attractive to the next wave of high performers. Leveraging internships as a launchpad for confidence, career clarity, and even graduate school. This episode is more than a career story — it’s a guide for leaders who want to connect with young talent, for students wondering how to break into competitive industries, and for anyone who believes fresh perspectives are the fuel for innovation. Sponsors Mortgage Connect – A national mortgage services provider offering a full suite of solutions for the mortgage, finance, and real estate industries. Learn more: https://www.mortgageconnectlp.com Aidium – A next-generation CRM platform built for mortgage professionals, designed to streamline workflows, nurture leads, and close more loans. Learn more: https://www.thinkaidium.com Floify – The leading point-of-sale solution that simplifies the mortgage process for lenders, borrowers, and real estate agents through secure document management and automated workflows. Learn more: https://www.floify.com

This week on the podcast, we welcome Kate Amor, Senior Vice President and Head of Enterprise Products at Guaranteed Rate, to talk about leadership, trust, and building connection in an industry where relationships are everything. Kate’s career started right out of college as a mortgage loan officer—a role that gave her firsthand experience in understanding the challenges borrowers face and the deep importance of earning trust at every step. Over time, she advanced into operations, risk, credit, and capital markets, eventually landing in product strategy and development. Today, she leads Guaranteed Rate’s loan product strategy nationwide, shaping the offerings that thousands of loan officers use to serve their clients every day. But Kate’s story is about more than just products and processes—it’s about building trust that lasts. She shares how she uses authentic leadership, resilience, and energy as her professional “superpower” to inspire those around her and rally teams behind big initiatives. Her bright spark, as she calls it, creates momentum and helps transform obstacles into opportunities for growth and connection. In this episode, we dive into: How trust and authenticity form the foundation of meaningful client and team relationships. The power of resilience and mindset in navigating change and evolving housing market cycles. Kate’s three pillars for women in mortgage: know yourself, find your tribe, and take inspired action. Why leadership isn’t about hierarchy—it’s about empowering others and leaving lasting impact. How Guaranteed Rate’s approach to innovation and enterprise products helps create a better experience for both borrowers and loan originators. Kate also opens up about pivotal moments in her career, from early days of learning the business on the front lines to stepping into executive leadership. She talks about how to show up as your authentic self, the importance of surrounding yourself with people who lift you up, and why success is ultimately about empowering others to improve their lives, their communities, and the ecosystems we serve. If you’re looking for inspiration on how to grow your career, lead with authenticity, and build relationships that stand the test of time, this episode is one you don’t want to miss. About Our Sponsors Mortgage Connect: Delivering customized solutions across the mortgage lifecycle with best-in-class service and innovative technology. Visit https://www.mortgageconnectlp.com Aidium: Helping mortgage professionals thrive with intuitive, modern CRM tools built to manage leads, nurture relationships, and close more deals. Visit https://www.thinkaidium.com Floify: A leading point-of-sale platform designed to streamline the mortgage process, from application to closing, making lending faster and easier for everyone. Visit https://www.floify.com

This week on the show, we’re diving into a conversation that connects leadership, capital markets, and representation in mortgage finance. Our guest, Deborah (Deb) Jones, Senior Vice President and Director of Mortgage Secondary and Capital Markets at Citizens, brings over 21 years of experience guiding clients and organizations through one of the most dynamic industries in financial services. Deb’s career spans multiple housing and economic cycles, giving her unique insight into how mortgage markets shift with interest rates, housing inventory, and national economic trends. As the Head of the Mortgage Bankers Association Secondary and Capital Markets Committee, Deb has been a voice for balanced growth, informed policy, and inclusion in an industry that directly affects millions of homeowners. In this episode, we cover: Where mortgage capital markets are headed in 2024 and beyond – including what rising and falling interest rates could mean for borrowers and lenders alike. How inventory shortages and affordability challenges are reshaping mortgage strategies and why underserved markets face unique pressures. Why representation matters in leadership and capital markets, and how diversity of thought and experience leads to stronger, more resilient organizations. Deb’s professional journey – from building a referral-based client business to leading at the executive level. Lessons learned from past market cycles and what today’s professionals can take from them. Deb also shares why she believes 2024 will be a transition year for the industry and why we may see strategic refinancing for recent high-rate loan vintages. She explains how she and her peers view opportunities for borrowers, lenders, and investors as the market adjusts, and why 2025 might look like a “new normal” for purchase markets. This conversation is not just about numbers and forecasts – it’s about people, opportunity, and inclusion in one of the most important sectors of the economy. Whether you’re a loan officer, capital markets professional, mortgage leader, or someone simply curious about what drives home financing in America, this episode gives you insights you can put to work right now. About Our Sponsors Mortgage Connect: Delivering customized solutions across the mortgage lifecycle with best-in-class service and technology. Visit https://www.mortgageconnectlp.com Aidium: Helping mortgage professionals thrive with intuitive, modern CRM tools built to manage leads, nurture relationships, and close more deals. Visit https://www.thinkaidium.com Floify: A leading point-of-sale platform designed to streamline the mortgage process, from applicatio...

This week, we sit down with Andrew Panagos, President of GO Mortgage, for a no-fluff, high-insight conversation on what it really takes to lead a modern mortgage company in today’s shifting landscape. With a career that spans powerhouse brands like Fairway, PHH, Deutsche Bank, and H&R Block Mortgage, Andrew brings over two decades of cross-channel experience—retail, wholesale, direct-to-consumer—and a deep operational mindset grounded in systems, scale, and strategic precision. As the head of GO Mortgage, Andrew is steering a lean, performance-focused machine. But what sets him apart isn’t just his resume—it’s his ability to zoom in on execution without losing sight of people and vision. From managing billion-dollar pipelines to shaping sales, fulfillment, and servicing workflows, Andrew has lived the grind and seen what separates the good from the great. In this episode, we get into: ️ How Andrew built and scaled multi-billion-dollar lending operations without sacrificing speed or service. Why compliance isn’t just a checkbox—but a strategic lever for innovation and market trust. Leadership lessons learned from a career leading massive teams and navigating changing markets. Tech adoption in mortgage: where it works, where it fails, and how to keep it practical. Recruiting the next generation of mortgage talent and building a team that outperforms. The case for process, systems, and a “no heroics” culture in high-volume lending. What the future of the mortgage industry looks like through Andrew’s lens. With his background as a Six Sigma Black Belt and Harvard Business School alum, Andrew offers a unique blend of performance engineering and leadership wisdom. Whether you're in the trenches of originations or making executive decisions about growth and tech stack, this episode gives you an inside look at what operational excellence looks like at the top. About Andrew Panagos: President of GO Mortgage. Former leadership roles at Fairway, PHH, NOIC, Deutsche Bank, Servion Group, and more. Specializes in building scalable mortgage platforms, managing $4B+ pipelines, and leading with precision and people-first execution. Special Thanks to Our Sponsors: Mortgage Connect: A national mortgage services provider offering end-to-end solutions with a focus on compliance, innovation, and customer service. Aidium: The all-in-one CRM built exclusively for mortgage professionals. Automate workflows, boost productivity, and close more loans—with less chaos. Floify: A leading point-of-sale platform that streamlines the loan process for LOs, borrowers, and real estate agents. From application to closing, it’s mortgage simplified.

On this episode, we sit down with Steve Thomas — a veteran mortgage executive, Navy officer, and now the visionary behind FutureWave Finance, a newly launched minority-owned national correspondent lender. With nearly 30 years in residential mortgage, capital markets, and inclusive financial leadership, Steve brings a perspective rooted in innovation, community empowerment, and bold transformation. From his early days at Fannie Mae and Countrywide to leading roles at CastleOak Securities and the Federal Home Loan Bank of Chicago, Steve’s journey is a masterclass in leadership through changing market tides. Now, as CEO and President of FutureWave, he’s building a company aimed at addressing the next great shift in lending: from a rate-driven market to a product-driven one. In this episode, we explore: How FutureWave Finance is designing the next-gen correspondent model What it takes to lead during market shifts, downturns, and reinvention The lasting impact of capital markets experience in retail innovation Steve’s take on DEI, supplier diversity, and what real inclusion means in lending Lessons from a career that spans Wall Street, government-backed institutions, and the Navy The strategic shift toward product-focused lending, and why it matters more now than ever With deep insights into liquidity strategy, pricing execution, and economic change, Steve outlines what lenders need to thrive — not just survive — in today’s mortgage environment. Meet the Guest: Steve Thomas is the President & CEO of FutureWave Finance, a new national correspondent lender. Previously, he served as Senior Managing Director at the Federal Home Loan Bank of Chicago, where he led mortgage capital markets and co-directed the bank’s Office of Diversity and Inclusion. He has held senior roles at CastleOak Securities, Fannie Mae, and Countrywide, and began his professional journey as a Naval Officer. Steve is also a Board Member and Treasurer of Mercy Housing Lakefront, advancing affordable housing and economic equity. Episode Sponsors Mortgage Connect: A leading national mortgage services provider delivering customized solutions that elevate the consumer experience across the mortgage life cycle. mortgageconnectlp.com Aidium: Modern CRM and mortgage growth platform helping lenders close more deals by turning pipeline chaos into clarity. thinkaidium.com Floify: The industry's leading point-of-sale system, helping loan officers streamline workflows and elevate borrower satisfaction. floify.com Subscribe now to get every insight, every strategy, and every guest dropping knowledge to move the industry forward.

This week on the show, we sit down with three of the most compelling voices in the mortgage industry—Rick Roque, Brock Cassidy, and Jeremy Potter—who together host the influential weekly show REALFridays. In this dynamic conversation, we unpack the intersection of leadership, media, and strategy, diving into the insights that only come from three decades of combined mortgage, fintech, and proptech experience. Jeremy Potter, founder of Next Belt Strategies, brings a legal and regulatory edge to the table, shaped by years working in compliance, policy, and strategic leadership roles across the lending ecosystem. His experience spans Norcom Mortgage, Rocket Companies, and now his own firm, where he advises on regulatory clarity, strategic transformation, and housing opportunity through thought leadership and advisory work. Brock Cassidy, currently Chief Revenue Officer at Newzip, shares his journey from Rocket Mortgage to the cutting edge of referral and agent matching platforms. With deep knowledge of fintech integrations and lender partnerships, Brock outlines how Newzip helps mortgage professionals grow purchase business through high-quality real estate relationships in all 50 states—without competition from portals. Dr. Rick Roque is a respected banker, technologist, and strategic advisor, bringing decades of leadership in M&A, growth strategy, and industry education. With speaking credits from over 50 mortgage conferences and a prolific publishing career, Rick shares how his vision for consumer-focused innovation has helped hundreds of lenders scale profitably. We explore the challenges and opportunities of building a relevant media presence in lending, how a weekly show like REALFridays shapes influence and opens doors, and why staying consistent with your message, voice, and content is key to long-term credibility. You’ll hear: What it takes to sustain a podcast and build brand authority How to convert a content platform into real business opportunities Why YouTube is the most underutilized channel in the mortgage world Advice for originators and lenders looking to use media for growth Behind-the-scenes of REALFridays: how the trio collaborates and stays real This episode is more than just podcast talk—it’s about leadership, authenticity, and finding your place in a rapidly evolving industry. Whether you're a loan officer, broker, executive, or aspiring thought leader, this conversation will give you real strategies to stand out. Thank you to our sponsors: Mortgage Connect – A leading national mortgage services provider delivering a full suite of solutions to support the entire mortgage lifecycle. Visit www.mortgageconnectlp.com Aidium – CRM built for high-performance mortgage teams. Simplify workflows, connect with leads, and drive more business. Visit thinkaidium.com Floify – A powerful point-of-sale platform built to streamline the loan process for borrowers and LOs alike. Learn more at www.floify.com

In this episode of the podcast, we sit down with Todd Feager, Co-Founder of Haven Home Equity, to explore how lenders and borrowers alike can harness the untapped power of home equity. With over 23 years in the mortgage industry, Todd brings a deep, hands-on understanding of what today’s consumers actually need—especially in the evolving consumer-direct lending landscape. At Haven, Todd has helped pioneer a structured and strategic approach to using home equity, designed not just to pull out cash—but to build long-term financial stability. This episode centers on what Todd calls “The Haven Framework”, a tri-fecta strategy that focuses on three essential outcomes: Cash-Out Reserves – Creating liquidity for emergencies, life expenses, or future investments. Lower Total Monthly Debt Payments – Combining higher-interest debt into more manageable mortgage-based solutions. Shortened Mortgage Terms – Helping borrowers pay off their homes faster and smarter. This conversation goes beyond generic advice. Todd offers real-world insight into how loan officers can reframe conversations with borrowers—from selling rates to creating strategic equity plans that maximize both immediate relief and long-term impact. He shares the mindset, tools, and scripting that Haven loan officers use to help clients move from uncertainty to clarity—often in a single call. Whether you're a lender looking to modernize your offering, or a borrower trying to understand your best path forward, this episode will leave you with tactical takeaways and a renewed sense of what's possible in home equity lending. Key themes: – How to succeed in a consumer direct environment – Making home equity work for borrowers in a high-rate market – Building scalable lending strategies that actually deliver value – What it means to offer advice-driven lending—not just products Brought to you by our sponsors: Mortgage Connect Aidium Floify

What does it take to lead one of America’s largest independent mortgage banks in today’s market—and still put the customer at the center of it all? In this episode of MikeDrop, we sit down with Justin Messer, the President and CEO of Prosperity Home Mortgage, to unpack the leadership mindset, technology strategy, and service-first culture that’s redefining the mortgage experience from the inside out. With more than 15 years of mortgage leadership experience, Justin has seen the evolution of the industry from multiple vantage points—from his early roles at Quicken Loans (now Rocket Mortgage) to building out Prosperity’s executive team. Now as CEO, he brings a modern, customer-focused lens to lending—balancing innovation with service, growth with stability, and speed with trust. Prosperity by the Numbers: Licensed in 49 states + DC 500+ Mortgage Consultants across the country $25 billion funded between 2021–2022 A subsidiary of HomeServices of America, the largest real estate company by closed units in the U.S. Under Justin’s leadership, Prosperity has made bold moves to remain at the forefront of tech-enabled lending while never losing sight of the personal touch that makes home financing human. In 2024, the company was ranked #1 in customer satisfaction in J.D. Power’s U.S. Mortgage Origination Satisfaction Study—testament to a leadership style rooted in empathy, experience, and relentless pursuit of excellence. ️ Inside the Episode: How Justin went from the University of Michigan to the top seat of a national mortgage bank What “customer-first” really means in a world of automation and algorithms Lessons from his time at Rocket Mortgage and The Long & Foster Companies What it takes to lead through market shifts, rate changes, and economic uncertainty The power of communication, transparency, and culture in building great mortgage teams Justin also talks candidly about what’s next for Prosperity, and how he’s preparing his team not just for the next quarter—but for the next generation of homebuyers. Sponsored by: Mortgage Connect – End-to-end solutions for the nation’s top mortgage lenders. Aidium – The CRM that powers your pipeline and your relationships. Floify – The industry-leading point-of-sale platform trusted by lenders nationwide. .

In this powerful episode of MikeDrop, we sit down with Jeremy Davis, President of Mortgage at Southern Bancorp, to explore what it really means to build legacy through lending. Jeremy doesn’t just talk housing; he lives and breathes it—from grassroots advocacy to C-suite leadership. His journey is a masterclass in mission-driven business, and this episode captures his voice, vision, and unwavering belief in economic empowerment through homeownership. With more than two decades in mortgage and financial services, Jeremy brings serious depth to the conversation. He has led everything from originations and community development to coaching, business growth, and launching inclusive lending platforms. His work is grounded in one truth: homeownership is the cornerstone of generational wealth. And for families too often left behind by traditional lending, Jeremy is on a mission to change that. As President of Mortgage at Southern Bancorp—a nationally recognized Community Development Financial Institution (CDFI)—Jeremy is blending margin and mission with powerful results. Under his leadership, the bank is reshaping access to credit, expanding community lending, and earning accolades like the 2024 MBA Leadership Award for Market Outreach Strategies. In this episode, we talk about: What "legacy lending" really means in today’s world How to scale impact without sacrificing integrity The role of community banks and CDFIs in building generational wealth Lessons from launching FirstBank Forward and InQlusion Mortgage Capital Why representation, accessibility, and advocacy still matter in housing What the next generation of mortgage leaders needs to hear Jeremy also breaks down the mindset behind his high-performance culture, his advice to lenders in today’s market, and how anyone in the housing industry can do more on purpose. If you care about equity, homeownership, and real solutions that work—this is the conversation to hear. Whether you're a loan officer, housing advocate, executive, or just passionate about building a better system, Jeremy's leadership and vision are unmatched. Sponsored by: Mortgage Connect Aidium Floify