Welcome to the second episode with Scott Tucker! This time, Scott joins us to chat about a topic that most employers may not be keen to talk about: asking for a raise. Having the market values in mind is always important, even though during the pandemic they have been changing constantly. Scott always rechecks them every few months to see that every employee is having a good number on their paychecks. As a manager, always be open to listening to your employee’s reasons to get a raise; their explanations can show you things you might be missing out on. Employees need to understand how much it costs an employer to have them in the company, and that includes health insurance, retirement, in-office services, and more.  Tune in to this episode and understand the other side of the coin when it comes to raises in a company!

Hello and happy 2022!  The Medical Management Podcast is truly happy to be back with much more information to help you level up your practice. In this two-part special we feature our friend Scott Tucker. In this first episode, we tackle a controversial topic: the No Surprises Billing Act of 2022. Even though this act applies in its majority to hospital settings, there is a part that applies for outpatient medical clinics and practices. Good faith estimates and disclaimers must be shown to patients. Hospitals and practices are not involved when a patient disputes a bill, that must be done directly with the government. Scott breaks down the No Surprises Billing Act step by step for you to understand and know how to go forward from now on.

Welcome back to this two-part special with Molly Ramsay!  Staffing and employee retention have been nothing less than a greek conquest for the last couple of years. Even before the pandemic hit, healthcare workers were feeling burnt out. Since early 2020, when Covid wreaked havoc worldwide, a lot of people have been jumping ship due to being in a constant state of burnout. Compensation is one big flag to touch upon in this discussion, but it isn’t the only one. Many organizations are looking forward to new and softer ways to retain their employees. Molly and Jesse go through this topic sharing reflections, pieces of advice, and possible solutions to have a stronger January-February period. Tune in and enjoy! 

Developing or bringing on teams can be a daunting experience for most managers, we know that first hand! In this two-part special with Molly Ramsay we are breaking through how we can create a better experience for those members just joining the team and how we can improve the onboarding process. She believes that the onboarding process starts with the interviews and how they are presenting the company to the candidates. She also gives tips on how to build up someone’s first day. Molly also finalizes this interview sharing innovative ways you can engage your employees through simple actions! Tune in and don’t miss the next episode with Molly!

We are back with our first international guest, Peter Vranes!  In the last episode, he shared his journey in entrepreneurship, wearable devices, and how we can continuously monitor certain levels and tests we usually get tested once or twice a year. For this occasion, Peter will talk to us about new revolutionary technologies. Data sets and their management with the patient at the center of it all are truly important right now. The early identification of some conditions can be so critical to their management, this is why having big data sets can help in this process. Remote patient monitoring is on the growing side of technology, and in the future, we will see more technology enabling it.  Join this second episode with Peter Vranes and listen to where medicine and healthcare can be headed! 

Today’s guest is our very first international guest on the Medical Management Podcast!  All the way from Australia, Peter Vranes came over to share his pieces of advice on being a Chief Executive Officer. Peter reckons how entrepreneurship and uncertainty have taught him to be a better person, and he loves challenging himself. Imposter syndrome, authenticity, technology, and the future of medicine are some of the main topics in this conversation. Peter wants to help people through technology in the healthcare industry, so tune in to learn more about his journey! Don’t worry, we will have Peter on our next episode too because he has more things to share. 

Welcome to the top 21 of 2021 tips, tools, and techniques episode! We are joined by our dear friend Lauren Harris, who went on her own as a healthcare consultant after more than 20 years in healthcare management. Taking care of yourself is a whole-rounded task, this means it involves your physical and mental health, and also your workplace health. They chat about 4 categories: wellness, leadership development, community, and productivity. From wellness to sleep, to the physical environment you work in, to productivity apps and habits, they are all here to help you!  Tune in and see if you can apply all of the 21that Jesse and Lauren mentioned!

In previous episodes, we have talked about month-ends, budgets, and more, but we haven’t tackled the big topic they all have in common: Financials.  On this occasion, Jay is here to spill the beans about financials and why having these reports is important. Having insights is incredibly important to see how operational decisions are affecting financial outcomes. There are a lot of things that we can streamline and not overburden the system. Financials are, in the end, a reflection of the operational decisions taken.  Join Jay, while he gives us a detailed breakdown of the financial aspect in the management department!

Today’s episode is about accountability in tough situations.  Holding someone accountable to the high standards the company has can be daunting and scary. There are several ways to do so without being arrogant, rude or disrespectful. A boss’s job is to be both compassionate and demanding with their teams. Jesse shares what he thinks are red flags for a leader in this topic. He also gives his thoughts towards what we should do in the future. Accountability comes down to three things: be consistent, step up when you need to, and take a human approach.  Accountability needs us to be the best version of ourselves we can possibly be.

Tune in because Doug Crabtree is back for another enthralling discussion about the social determinants of health! Doug shares his thoughts on the factors that affect our health and the quality of our lives. He highlights the habits that people have that could lead to a negative impact on their well-being. Doug also suggests some changes that everyone should apply to increase their lives’ expectancy. This way, he urges individuals to become responsible for their own lives and start changing for the better. Doug believes that caring for others really matters and prompts everyone to start contributing to the community.

We have an incredible guest on the show today, welcome Doug Crabtree! Doug is the former CEO of the Eastern Idaho Regional Medical Center before he pivoted into teaching. He is now the executive in residence at Idaho State University. He also reflects on how he changed from helping people in the hospital environment to teaching tomorrow’s leaders in the health administration industry.  Doug stands proud of himself when serving people, whether it is in the hospital or in the teaching setting.

This week’s episode is about the terrible act of letting someone go. Both employer and employee will go through this at some point in their work lives. Jesse shares his thoughts and advice regarding this situation. One side of it is getting better at the process of firing someone while the other is feeling the uncomfortable emotions of doing it. These two have to be separated from the start, because doing so will never get any easier. Another great tip from Jesse is getting external help either from HR management or an attorney’s office to make sure everything is correct and in place.  From common mistakes to tips on how to deal when you have to let someone go, this episode brings you a little bit of peace of mind. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

How can we be the most effective and successful in our out-of-clinic planning sessions?  This is this week’s topic and hosts Jesse and Jay are ready to give you the best advice ever! Jay starts saying that the best planning sessions have planning processes in place. Setting aside time for you to plan your sessions is extremely important to not dwell on the long list of to-dos. Reflection is also a great space to let things digest. Knowing yourself is truly important to always be on top of your game for the meetings. These sessions need the team’s full openness and vulnerability, and once ended everyone must stay aligned. Get to your planning sessions with these incredible pieces of advice!! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com

Recruiting and retaining employees is one of the most pressing issues in any industry right now. After over 15 months of the covid-19 pandemic, managers see that many applicants are scheduling interviews, but they never show up. Workers across all industries are tired or burnt out, and having little pick-me-ups can help as an incentive. These incentives can come in a taco truck on a specific day or mental health resources available. Another piece of advice Jesse gives is restructuring the workflows to see where can holes are supported and dealt with. Their final thought goes about leaders in this precise moment and how they have to double-check themselves to take care of their team. Join Jesse and Jay to recognize the roots of what is going on in management right now. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

If you’re an independent practitioner and you’re wondering if buying or not your own real estate, this episode is perfect for you!  Jay and Jesse discuss this issue from different perspectives. They also ponder the pros and cons list of owning real estate for your practice. While you can have the autonomy to do things you like on the property, there are added tasks like fixing the building on your own. Jesse and Jay dive deep into the considerations you might want to have before making a decision. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

In this episode, Jay and Jesse examine the meaning of trust and its importance inside a community. Jesse expresses his thoughts on the effectiveness of building confidence in people’s relationships, using examples based on his personal experience. Together, they dive deep into the meaning of trust and those places where the word is misused or misinterpreted; having the team on the same page will build a foundation. They talk about the necessity of trust inside MedMan and how this has been the decisive factor to the community’s success so far. Follow Jay and Jesse on this episode and learn how you can gain trust from the people near you! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

Negotiating with your best self is a skill that can be applied to many aspects of life. In this episode, Jay discusses this topic with Jesse. Negotiation is a skill like decision-making or problem-solving. As with every skill, you can train yourself to become better at it. To negotiate as your best self, you have to recognize your personality traits and strengths. Jesse thinks about three things when negotiating: first, how well did you represent yourself or the company you work for; second, the relationship you create with the other party that is negotiating; and three, did you live up to your ethics? Jesse also reflects on those key things you can work on to become a better negotiator. Negotiations are successful when there’s a win-win relationship between everyone involved. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

People management can be one of the most difficult and important parts of a job. In this episode, Jesse answers some questions regarding this topic from his experience in MedMan. The first question is regarding payments, and Jesse does an emphasis on pay scales. He also shares three methods he has used for people to get a pay raise. Giving feedback may be a delicate topic, but there is a lot to learn on how to do it. There is not a single personality to “correctly” give feedback. The final question has to do with the drama between co-workers and how to resolve them. Have any questions you would like Jesse to answer? Remember you can email him and see if your question is featured in a future Q&A episode! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

The first episode of this week is about the most frequent inquiries MedMan gets about recruitment and interviews. Jesse covers x questions. From rearranging the interview process when there’s a no-show; to the relevance of references, Jesse talks about his experience dealing with these situations. Regarding incrementing the number of applicants, his advice is to give yourself more time to gather more applicants. Finally, Jesse gave quite a thought to what his favorite interview questions and processes are. Join host Jesse Arnoldson while he answers them! This episode will for sure give you tools to have in hand in your next recruitment and interview process. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 

Our last episode’s guest, Zeke Kuch, is back to give us a quick overview of Swell. Swell is a startup that was born in Utah, and they have been rapidly growing. Zeke talks about the company’s mission and its work in patient engagement. They offer review generation, tracking services, and a messaging platform that unifies Facebook, Google messages, text messages, and others in one single place. Swell also offers text messaging and email solutions, even though they lead with texts. Tune into this episode to learn about Swell’s experience as a startup! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com.