Everyone talks about scaling Global Capability Centers (GCCs), but few dare to ask, what truly keeps them from failing? Or better yet, what separates enduring value creators from glorified cost arbitrage engines?
In this powerhouse episode, we dive deep into the invisible levers that make or break a GCC, not just at launch, but in the long arc of relevance, value, and evolution.
In this masterclass, we unpack:
Why some GCCs never “fail,” but never succeed either, the trap of limited success
What it takes to shift India from being a cost center to a value center in global HQ priorities
The anatomy of leverage; How to time and earn the global leadership’s mindshare
When outsourcing works, and when it dangerously doesn't
Wage bills, rupee depreciation, and hidden cost myths: A brutally clear-eyed view on GCC economics
Build vs Buy: Why promoting internally can outsmart hiring externally (and how to do it right)
The hybrid future: How automation, outsourcing, and in-house capabilities will coexist
The real “nirvana” for GCCs: Not just integration, but dissolution of identity into the global core
Plus, provocative questions explored:
“What would make a GCC fail to fail?”
“Can capability centers be more than back-offices in disguise?”
“Should we call them GCCs at all?”
“Is growth the only cushion against collapse?”
Whether you're a global leader, a GCC head, or an ambitious talent in this ecosystem, this is the playbook no one gives you.
Tune in to sharpen your edge, challenge assumptions, and stay ahead of what's next.
Watch or listen now and rethink what it really means to ‘build a capability center’.
What does it really take to build a world-class Global Capability Centre, one that transcends cost savings and starts influencing enterprise value?
In this episode, we get honest about the tough truths and deeper levers of GCC evolution, from flat organisation dreams to tall structures, from push-and-pull growth cycles to the power of local leadership in global networks.
In This Conversation we discuss:
Why organisation design can make or break your GCC
Navigating the India vs global grading conundrum
The subtle trap of promotions and hierarchy inflation
EVP decoded: A three-layer framework (finances, emotion, intellect)
Push vs Pull models in scaling: What changes when the global team starts to "pull"?
How to move beyond transactional value to real enterprise impact
Why India GCCs can be mini-multiverses, and how local leaders must act as the glue
Innovation, digital transformation, and why RPA changed the game in 2015
The evolving metrics of success: From cost arbitrage to revenue enablement
Featured Insight:
"Unless India leaders are at the table, their voice doesn’t travel. Pull only happens when that seat is earned, and used well."
Whether you're leading, scaling, or supporting a GCC, this episode is your mirror and manual. Tune in and reflect on:
Are you building a cost center or a capability center?
It started with a name, “Captives.” It’s now a $60B+ force reshaping global enterprises. But what really is a GCC? And why is everyone rushing to build one in India?
In this no-holds-barred conversation, we dive deep into the misunderstood world of Global Capability Centers (GCCs) with a guest who has not only built them, but rebuilt them, across decades, continents, and industries.
What's in this episode?
What is a GCC, really?
The evolution: From “Captives” to “Capability”
GCC vs Outsourcing: A Steelmanned Debate
The hidden tax, regulatory, and operational rules you didn’t know about
Why intent matters more than scale
Cost arbitrage vs. Capability creation
How India became a capability superpower
How organizations outgrow their own GCCs, and what to do about it
The career promise of a well-run GCC
From year zero to year 25, without skipping steps
Watch, reflect, and reframe your approach.
What do you learn when you’ve led three billion-dollar buildouts, across banking, insurance, and global capability centers?
In this episode, we sit down with Dinesh Deo, a quiet giant of India’s GCC sector, for a no-holds-barred conversation on what it really takes to build, scale, and lead in high-stakes environments. From GE’s legendary talent playbook to the emotional rollercoaster of acquisition, this is a conversation packed with insight, honesty, and the hard-earned truths of leadership.
We unpack the stories behind the headlines, what it took, what changed, and what never should.
In this episode:
The 3 big leadership lessons from GE, BNY Mellon, and Marsh McLennan
What it means to invest in yourself
The emotional decision to leave a company when values don’t align with ownership shifts
How to reinvent yourself from individual contributor to CEO (and 25 to 7000 employees)
Learning to lead through uncertainty and M&A shock
What most leaders get wrong about friendship, performance, and fairness
The unspoken cost of why rating systems break culture
Why “I don’t know” can be a powerful answer
Plus:
What it takes to lead with authenticity during crisis
The fine line between being liked and being trusted
And how to find purpose in people and stay resilient for 25 years
Listen now and reflect on the kind of leadership that doesn’t just chase performance but shapes it.
What does it take to lead through loss, self-doubt, and legacy and still find your own voice?
In this powerful episode 9 of The Leadership Equation, Anu Aga and Meher Pudumjee open up about what leadership truly demands, not just skill, but wisdom, self-awareness, and the courage to be vulnerable. From navigating grief and imposter syndrome to embracing intuition, authenticity, and family as a source of strength, this conversation goes far beyond business. It explores the very essence of what it means to lead as a whole human being.
Whether you're stepping into leadership for the first time or guiding an organization through change, this dialogue is a masterclass in self-reflection, emotional intelligence, and resilience.
What can you expect from this episode?
This episode is a must-watch for leaders looking to reimagine leadership beyond skillsets and strategy
What has helped you navigate self-doubt in your leadership journey?
What truly sustains a business; profits, or the people who power it?
In this heartful episode, Anu Aga and Meher Pudumjee, along with our host Anupal Banerjee, reflect on how transformation rooted in people and purpose leads to more than just growth; it creates impact.
From reskilling to responsible leadership, this conversation gets to the core of what makes businesses worth building.
What can you expect from this episode?
This episode is a must-watch for leaders looking to drive capability transformation, not just cost reduction
Watch now and subscribe for more insightful leadership conversations. Episode 7 dived into what does it take to build institutions that outlast individuals? and Episode 9 unpacks The Inner Work of Leadership: Wisdom, Self-Doubt & the Power of Real Connection
What did this conversation shift in your thinking about growth, leadership, or people?
Watch the full episode on -
What does it take to transform a family business into a purpose-driven institution that outlives its founders?
Join Anu Aga and Meher Pudumjee, the dynamic mother daughter duo as they pull back the curtain on Thermax’s reinvention, from Anu’s unexpected rise to CEO in 1996 to the bold decisions that reshaped their legacy.
Discover the principles, people-first strategies, and governance models that propelled a family enterprise into an enduring institution.
What can you expect from this episode?
This episode is a must-watch for leaders looking to navigate succession and governance in family-run businesses
Listen now and subscribe for more insightful leadership conversations. Episode 8 dives into how to build sustainable, values-led institutions and Episode 9 unpacks The Inner Work of Leadership: Wisdom, Self-Doubt & the Power of Real Connection
Which takeaway challenged your thinking the most and how will you put it into action?
Watch the episode on YouTube
What does it take to lead a Global Capability Center that’s not just efficient — but strategic, future-focused, and globally integrated?
In this episode of The Leadership Equation, Anupal Banerjee is joined by Astrid Mozes, former Regional President at Danfoss, to unpack the leadership principles, organizational design choices, and culture shifts that enable GCCs to thrive.
Key themes include:
Leadership development within Global Capability Centers (GCCs)
Designing GCCs for agility, trust, and cross-border impact
The evolving role of the GCC site leader
Aligning global strategy with local execution
If you’re leading a GCC, building global teams, or shaping the next generation of talent in India, this episode is a playbook for transformation.
In this premiere episode of The Leadership Equation, Anupal Banerjee sits down with Astrid Mozes, a seasoned global leader, to explore how GCCs can move beyond cost efficiency to become true growth drivers.
Key insights:
The leadership mindset required to scale GCCs
Aligning talent strategy with business goals
Challenges and best practices from real-world experience
Why integration and purpose matter more than ever
A must-listen for anyone building global teams or leading transformation.
Subscribe to The Leadership Equation for conversations at the intersection of people, leadership, and performance.
#Leadership #GCC #TalentStrategy #AnupalBanerjee #AstridMozes #LeadershipEquation #CapabilityCenters #FutureOfWork #GlobalLeadership
In a world where certainty is rare and complexity is constant, the best leaders embrace paradox — balancing bold vision with adaptability, ambition with empathy, and structure with agility.
In this episode of The Leadership Equation, Anupal Banerjee sits down with Astrid Mozes, former President of Regions at Danfoss and a seasoned global business leader, to explore the power of paradoxical leadership.
Tune in to learn:
✅ What paradoxical leadership really means — and why it’s essential in today’s world
✅ How to build enduring organizations through mindset, not just metrics
✅ Why Global Capability Centers (GCCs) are shifting from cost centers to value creators and innovation hubs
Whether you're scaling a team, leading global operations, or building your leadership edge, this conversation will shift the way you think about growth and resilience.
Guest: Astrid Mozes – Former President of Regions, Danfoss
Host: Anupal Banerjee
The Leadership Equation Podcast | Episode 3: The Future of Capability Building, Leadership, and AI
How can leaders future-proof their organizations in the era of AI?
In this episode of The Leadership Equation Podcast, Anupal Banerjee continues his insightful conversation with R. Gopalakrishnan, former Executive Director at Tata Sons, exploring how leaders can navigate the challenges of an AI-driven world and build sustainable organizational capabilities for the future.
From rethinking learnability and the principle of uncertainty to the evolving role of Global Capability Centres (GCCs), R. Gopalakrishnan shares valuable insights into how leaders can prepare for the unknown and ensure their businesses remain adaptable and resilient in times of rapid technological change.
What’s inside this conversation:
The future of work in the age of AI: Is your job at risk?
Reimagining learnability and building the skills needed for tomorrow
The critical role of decentralized skilling and GCCs in future-proofing businesses
How leaders can navigate uncertainty and use their compass rather than just a map
Leadership lessons from Ratan Tata and the power of listening, patience, and courage
How to navigate change and culture shifts as seen in the British American Tobacco story
This episode is a must-listen for any leader looking to thrive in the rapidly changing world of AI, uncertainty, and transformation.
Listen now and subscribe to The Leadership Equation Podcast for more engaging, thought-provoking conversations on leadership, innovation, and future-ready organizations.
The Leadership Equation Podcast | Episode 2: Building Institutions That Last
Why do some companies endure for generations while others fade away?
In this episode of The Leadership Equation Podcast, Anupal Banerjee continues his conversation with R. Gopalakrishnan, former Executive Director at Tata Sons, to explore the secrets of corporate longevity.
Drawing from decades of leadership experience and insights from history, business, and philosophy, R. Gopalakrishnan unpacks why most companies don’t survive beyond 50 years and what it takes to build an organization that stands the test of time.
What’s inside this conversation:
The difference between valuation and true value
Why adaptability is the key to corporate survival
The role of boards in shaping enduring institutions
Lessons from Tata, Unilever, and global businesses that have lasted
This is a conversation about leadership, legacy, and the principles that make businesses last for generations.
Listen now and subscribe to The Leadership Equation Podcast for more deep, honest conversations on what it really takes to lead.
This conversation with R. Gopalakrishnan doesn’t end here. Episode 3 unpacks how leaders can prepare for the future—don’t miss it!
If this episode resonated with you, leave a review—it helps more people discover The Leadership Equation Podcast.
The Leadership Equation Podcast | Episode 1: Decision Dilemma
When you’re making a big decision, how much should you trust the data, and when is it time to go with your gut?
In this first episode of The Leadership Equation Podcast, Anupal Banerjee sits down with R. Gopalakrishnan, former Executive Director at Tata Sons and a seasoned business leader, to explore the delicate balance between analysis and intuition.
Through real-life leadership moments—including a tough call at Tata that tested his instincts—R. Gopalakrishnan shares what happens when you wait too long, the emotional side of decision-making, and how leaders can develop intuition as a skill.
What’s inside this conversation:
Why data and gut instinct aren’t opposites—they work together
The ‘edge of the cliff’ moment every leader faces
The fear of getting it wrong and how to move past it
What to do when intuition fails—and why failing fast isn’t always the answer
This is a conversation about leadership, uncertainty, and the choices that define careers and companies.
Listen now and subscribe to The Leadership Equation Podcast for more deep, honest conversations on what it really takes to lead. This conversation with R. Gopalakrishnan doesn’t end here Episode 2 explores why some companies stand the test of time while others fade, and Episode 3 unpacks how leaders can prepare for what’s next. Stay tuned for both!
If this episode resonated with you, leave a review - it helps more people discover The Leadership Equation Podcast.
In this introductory episode, our host, Anupal Banerjee, Founder & CEO of People Equation, introduces The Leadership Equation Podcast. With 25 years of experience in HR transformation, Anupal kicks off a series of candid, unscripted conversations with global leaders on people, culture, and capability transformation.
Tune in as we explore the core principles of building resilient organizations.