It started with a name, “Captives.” It’s now a $60B+ force reshaping global enterprises. But what really is a GCC? And why is everyone rushing to build one in India?
In this no-holds-barred conversation, we dive deep into the misunderstood world of Global Capability Centers (GCCs) with a guest who has not only built them, but rebuilt them, across decades, continents, and industries.
What's in this episode?
What is a GCC, really?
The evolution: From “Captives” to “Capability”
GCC vs Outsourcing: A Steelmanned Debate
The hidden tax, regulatory, and operational rules you didn’t know about
Why intent matters more than scale
Cost arbitrage vs. Capability creation
How India became a capability superpower
How organizations outgrow their own GCCs, and what to do about it
The career promise of a well-run GCC
From year zero to year 25, without skipping steps
Watch, reflect, and reframe your approach.